SUMMARY

• Over 10 years of experience in the IT industry
• Salesforce.com Administrator (3 years)
• Lead Business Analyst/Project Manager - I (7 Years)
• Strong understanding and experience of the Software Development Life Cycle (SDLC) such as Rational Unified Process (RUP), Waterfall and Agile (Scrum).
• Strong ability to critically evaluate requirements gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up low-level information to general understanding.
• Professional experience in requirement management/ GAP analysis (by eliciting ‘As-Is’ and ‘To-Be’ model) by document analysis, prototyping, reverse engineering, observation, survey, interview, brainstorming, joint application development (JAD) sessions with good inter-personal skills and conflict resolution expertise by building consensus among high profile stakeholders.
• Competent in designing documents such as Business Requirement Document (BRD), Functional Requirement Document (FRD), Wireframes (Page Layouts/Mock Up screens), UML Diagrams (Use Case Diagrams, Activity Flow, Entity-Relationship (ER) Diagrams, Business Processing Models (BPM), Requirement Tractability Matrix (RTM), User Hierarchy Block Diagrams, Test Plan, Test Scenarios/Test Cases and Training Manuals/Support Guides.
• Extensive experience working on Salesforce.com (SFDC) including but not limited to - Custom Objects, Custom Fields & their dependencies, Pick lists, Page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom Reports & Dashboards, Analytical Snapshots, Email Templates, Auto Assignments, Workflow Rules, User Profiles and Security Controls (OWDs), Approval Processes, Queue Management, SOSL & SOQL languages, Apex language etc, Sandbox/Production Deployment and Apex Data Loader etc.
• Experienced with Content Management Systems, Ad-Hoc Reporting, SQL Scripting, XML WSDL/web services, XML Structure Mapping, Data Migration, Data Conversion, Data Loading, Data Mapping, Data Integration, Data Warehouse (EDW), Single Sign On (SSO) and Business Intelligence (BI) techniques.
• Proactive in monitoring and managing project resources and schedule by maintaining Project Status Report, Work Breakdown Structure (WBS), Gantt Chart (PERT Chart) and/or Burn-Down Chart.
• Proven ability in testing of client server and web/portal based applications by executing Sanity/Smoke, Functional, Integration, Regression, Ad-hoc, System, User Acceptance Testing (UAT) and Automation Testing. Also, Efficient in prioritizing and managing the defects using various defect tracking tools.
• Expert in writing user guides and facilitating training classes for end users.
• Highly organized, self motivated and flexible in learning new skills and technology.
• Client-focused attitude with exceptional interpersonal, oral and written communication skills.
• Ability to collaborate and actively contribute in a strong, positive and multi-cultural dynamic teamwork environment, yet able to work autonomously and take ownership of tasks.

TECHNICAL SKILLS

Salesforce Tools & Tech.: Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool, AppExchange, Outlook for Salesforce

SDLC Methodologies: Agile, Rational Unified Processing (RUP), Waterfall, Rapid Application Development (RAD), V-Model

Requirement Management: MS Visio 2010, CaliberRM 10.1, MS Office 2010, Rational Requisite Pro 7.1, Rational DOOR 7.1, MS Paint

Project Management: MS Project 2010, MS Office 2010, Lotus Notes, MS Outlook

Presentation: Prezi, MS PowerPoint 2010 (w/ animation)

Automation Testing: Quick Test Professional (QTP), Selenium HQ 1.0.12, WinRunner

Bug tracking / Incident Management: JIRA, Change Gear, HP Quality Centre 11.0, MS Excel 2010

Change Management: Rational Clear Quest 7.1

Version Control: Rational Clear Case 7.1, MS SharePoint 2010 (MOSS 2010)

Databases: SQL Server 2008 R2 (SSMS, SSIS, SSAS), Microsoft Access 2007 (w/ VBA and query building), Oracle 9i/10g

Web Technologies: Microsoft FrontPage, Adobe Dreamweaver

Operating System: Window XP, Window Vista, Window 7

Programming Languages: C, C++, HTML, XML, PHP, MySQL

Business Intelligence/Business Objects (BI/BO) Reporting Tool/Dash Board: SQL Server Reporting Services (SSRS) 2008, IBM Cognos 10.1, MS Project 2007/2010, MS Excel 2007/2010 (vLookup, Pivot Table, VBA macros, OLAP Reporting, Conditional Formatting), Crystal Reports 2008Cloud Computing Salesforce Spring ‘13

Enterprise Content Management: MS Share Point Server 2007/2010, Alfresco 4.2

Data Modeling Analysis: Rational Rose 7.1, Power Designer 16, MS Visio 2010, TOAD data modeler

Web Services Testing: SoapUI 4.5

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

Salesforce Administrator

Responsibilities:

• Conduct meeting with managers, sales analysts, marketing analysts and developers in order to gather new or enhancement requirements and documenting into high page layout mockups, data dictionaries and business process diagrams and procure business users sign off if required.
• Creating/Customizing objects, record types, fields and their relationships, picklists, related lists and page layouts in Salesforce environment based on business processes.
• Reengineering/Optimizing visual work flow for multiple sales and support processes based on users’ feedback.
• Managing and administering organization wide default settings, user profiles, role hierarchies, sharing capabilities and field level securities.
• Building and managing complex workflow rules, auto assignment rules, data validation and work flow approval processes.
• Implementing better email templates and Web to Lead forms for different business processes.
• Performing data cleansing using data loader and mass import/export.
• Designing and running Salesforce dashboards, reports and statistics that support better decision making and process improvement within the organization, including sales forecasting, win/loss analysis, and market trend analysis, etc.
• Implemented Salesforce Outlook integration using outlook 2007 plugin.
• Working with AppExchange to use managed packaged apps for improving application features..
• Working continuously with key stakeholders to drive continuous improvement within the organization.
• Coordinating efforts for software testing and deployments with other developers and QAs.
• Keep track on upcoming Salesforce quarterly releases and features to streamline company’s business process and provide recommendations for betterment.
• Creating and assisting programmers to document processes, policies, application configuration and related materials for users as database applications are developed.
• Training new and existing users on system utilization and best practices and providing application users with technical support.
• Working cross-functionally to maintain and improve integrations with different systems.

Environment: VB.net, ASP.NET 1.1, Oracle 10g, Infragistic Web tool

Confidential, Albany, NY

Business System Analyst

Responsibilities:

• Facilitated meetings with project manager to understand the project scope - inclusions and exclusions and associated risk.
• Facilitated meetings with the business users from different agencies using interviews, JAD sessions, gap analysis, surveys and workflow analysis to identify and document high level business requirements (functional and non-functional requirements) for inclusion in a business case.
• Prepared minutes of meetings (MoM) for every meeting and shared with attendees.
• Translated requirements into structured systems design bridging requirements and design sessions with both business and technical team members.
• Worked as a migration analyst to perform data mapping, data modeling and data conversion from old version to the new version of the portal application.
• Developed various testing artifacts and executed various testing to investigate the defects in the numerous releases.
• Documented and executed implementation/deployment/ rollout activities, including all necessary pilots.
• Organizing and providing web based training sessions to multiple end users from different locations throughout the NY state.
• Worked as a reporting analyst to generate SQL ad hoc reports based on the business/end users’ need.
• Supporting functional issues in production application by handling user calls/emails.
• Attending agency wide weekly change control meeting to inform any change in production applications.
• Coordinated with UI team and release management team for any upcoming project activities.
• Creating daily and/or weekly project status report of project activities.