SUMMARY

• Around 9 years of excellent experience in analyzing, designing, developing and implementation of Siebel Applications using Siebel Tools by following Siebel best practices.
• Has good experience of Onsite and Off Shore model coordination. Provided support by acting as point of contact (Manager/Lead) for off shore team of 19 with onsite team of 7.
• Has Excellent Communication skill to understand and work closely with Business Users, Service Providers and Business Leaders.
• Hands on Experience in Siebel Applications like Siebel Call Center, eSales, eCommunications, ePharma and Siebel Financial Services Applications starting from Development through Implementation.
• Involved in full life cycle implementations right from System Proposal stage to implementation stage including phases like scope definition, Business requirements, and System requirements, Analysis, Development and Implementation.
• Set up of Attribute Adjustments and Discount matrices to assist in the Pricing Calculations.
• Implemented pricing using the PSP (Product Selection and Pricing) engine for the Agents/Office Products
• Implemented product modeling strategy which greatly reduced the number of modeled products while simplifying the product selection process.
• Modified web templates and JS files for the look and feel of e - configurator UI
• Implemented Tax calculation and Tax rollups in the Dynamic Pricing procedure.
• Involved in creating the Design documents and provided implementation support, guidance to all Siebel Design documents
• In depth knowledge and experience in Siebel Architecture and Data Model
• Extensively involved in creation of Integration Objects, Data mapping and Data transport.
• Work experience in creation, deployment and activation of the workflows for business processes implementation.
• Good working Knowledge of Workflow Invoking Methodologies
• Customization of Siebel Application like Configuring Business Components, Business Objects, Screens, Views, Applets, MVG’s and Pick lists.
• Knowledge in data Import, Export and Migration using EIM (Enterprise Integration Manager), good conceptual knowledge on EAI, Business Rules Developer using Haley Authority.
• Implementation of Business Process Automation using Siebel Workflow for key processes.
• Extensively worked in developing Custom Business service and custom Scripts.
• Energetic, hardworking and highly self-motivated team player with strong problem solving skills and very good communication and leadership skills.

TECHNICAL SKILLS

Siebel Packages: Siebel 7.0, 7.5, 7.7, 7.8, 8.0, 8.1.X.X, EAI, EIM, Workflows

CRM Modules: Siebel Financial Services, Sales, Call Center, eCommunications & Pharma

Operating System: Windows XP/2000/NT/98, UNIX

Scripting Language: Java Script, eScript, HTML, XML

Languages: C, C++ and SQL.

Databases: Oracle 10g/9i/8i, MS-Access, SQL Server.

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

Siebel Configuration Lead

Responsibilities:

• Lead a team of developers to implement customized solution of Siebel eSales application.
• Successfully implemented solution twice (Broker Release 3 and Agent Office Release 4 for Confidential Inc. This is best and the Prestigious eSales solution implemented with all the best Siebel Practices by Confidential Inc.
• Involved in understanding project delivery model and helped project manager to plan Application Roadmap and Environment strategy plan.
• Provided effort estimations, schedule and resource planning support to PM
• Involved in the Requirement sessions for Pricing and Products implementation.
• Developed product modeling strategy which greatly reduced the number of modeled products while simplifying the product selection process.
• Re-designed and implemented pricing using the PSP (Product Selection and Pricing) engine for the Agents/Office Products.
• Designed Products as multi-tier structures to resolve the issues related to existing customization of the Application.at quote and Order Level.
• Involved in Administration of the Task related to each and every developer in the team and made sure they are on track.
• Involved in coordination with Quality Assurance Team in Pushing code to QA Environment by scheduling Code Drops at regular intervals.
• Developed Tax Calculation Service to communicate with Vertex Tax Calculation System.
• Created custom recipient groups to send out emails to customers based on the orders which includes whole of order information based on the Custom Email templates.
• Created a custom Business Service that interacts with external email application to send out custom emails, which has custom recipient groups (users) created on Service Request. These will be used to send out emails on SR closure.(STAR Email Tools)
• Proposed customized Queues mechanism on Service request and Invoices to make Customer reps work more efficient.
• Involved in the Requirement sessions for Pricing and Products implementation.
• Developed product modeling strategy which greatly reduced the number of modeled products while simplifying the product selection process.
• Re-designed and implemented pricing using the PSP (Product Selection and Pricing) engine for the Agents/Office Products.
• Designed Products as multi-tier structures to resolve the issues related to existing customization of the Application.at quote and Order Level.
• Set up of Attribute Adjustments and Discount matrices to assist in the Pricing Calculations.
• Configured Bus Comp based Attributes and used UI Script option to explode product structure within the Product Configurator
• Implemented web services within Configurator session for searching the availability /Locking/reserving slots in the inventory system.
• Created Eligibility and Constraint rules.
• Modified web templates and JS files for the look and feel of e-configurator UI
• Created Custom Preview links to external websites within e-configurator session
• Modified Asset based Ordering workflow for customer specific functionality
• Modified Pricing workflows for Scenario based Pricing adjustments
• Implemented discount matrices and Attribute Adjustments within pricing procedure.
• Implemented Tax calculation and Tax rollups in the Dynamic Pricing procedure.
• Created new integrations for Credit Card Authorizations, Tax Calculations, and Inventory Search and Lock Extension mechanisms.
• Implemented Complex Data Validation Rules at Auto Order, Approval generations and order Submit to compile with the integrity of the data.
• Developed functionality for Agreements, Invoice Generation and Charge Calculations.
• Designed and implemented Email Templates for Order confirmations and Proposal Templates for Invoice Generation.
• Created Job Templates and RCR components for Batch Processes.
• Used ADM to migrate seed data from environment to environment.
• Implemented Symbolic URL to expose external Inventory system within the Siebel Sales Application.
• Created and Implemented Release Notes for Deployments.
• Supported System Test, UAT, User Training and Production Deployment.
• Assisted in Production Bug Fixes and Data migrations.

Environment: Siebel eSales 8.1.1.5, 8.1.1.7 (Tools configuration and scripting), Siebel EIM, SOUP UI 4.0.1, Toad 9.6, Quality Center 10.0, BPEL, Vertex - O Series.

Confidential, Los Angeles, CA

Siebel Support Lead (Tier III)

Responsibilities:

• Worked as on site Manager/Lead for a off shore team of 19 with onsite 7.
• Coordinate with team located in Kansas City on a day to day basis and create appropriate documentation to support the Siebel solution.
• Provided support, maintenance and troubleshooting of Siebel application (HEART).
• Involved in developing customized Admin Views, Applets as part of quick workaround.
• Provided Analysis on the Poor performance of application in Querying of claims Data.
• Involved in distribution of Work across team based on th resource availability.
• Involved in allocating tickets to support team based on the individual Queues.
• Created Custom Buttons, Applet and eScripts to invoke the Business Services so that lower tier support team can make updates with no trouble.
• Created Pre-Defined Queries to improve the Data visibility.
• Created Job Templates and RCR components for Batch Processes.
• Designed custom SRF’s for the support team as work around for the critical issue related to claim closure that happened in month of September.
• Maintained Logs of production environment to trouble shoot problems related to Siebel CRM.
• Coordinated with release management team to make sure all the fixes for production are scheduled.
• Ensure application is operating effectively based upon business requirements and suggest improvements to Architect / Tech Manager.

Environment: Siebel Claims 8.1.1.0, 8.1.1.5 (Tools configuration and scripting), Siebel EIM, Oracle PL/SQL, Toad 9.6, Quality Center 10.0, IBM Websphere

Confidential, Richmond, VA

Siebel Consultant

Responsibilities:

• Worked in a team of Siebel configurations in multiple successive releases of the application in which many enhancements and architectural changes were made. This effort also involved design of the Business requirements provided and configuration of the design.
• Effectively managed the entire releases including design, effort estimation, project delivery schedule planning and release.
• Developed and managed batch interfaces of the application with various other applications including legacy systems.
• Customized the out-of-the-box functionality using Siebel Tools creating and modifying business objects, business components, views, screens and applets
• Modified and configured applets of upgraded version to ensure optimal performance.
• Configured MVGs using Links, MVLs and MVFs.
• Worked on Siebel Data Mapping while importing data from legacy systems to Oracle databases using EIM.

Environment: Siebel Financial Services 8.1.1.4 (Tools configuration and scripting)Siebel UCM, EIM, Oracle PL/SQL.

Confidential, Atlanta, GA

Siebel Consultant

Responsibilities:

• Involved in creating a new Inbound Interface to create Service Requests in Siebel.
• Created Integration Objects, Workflows and Business Services as part of the inbound interface.
• Created Business Services to validate the incoming XML, and process the messages in Siebel.
• Extensively worked with vanilla Siebel Business Services.
• Created the Inbound Web Service and generated the WSDL.
• Developed new scripts (eScript) at Applet level/BC Level to call business services and custom methods.
• Involved in developing customized Screens, Views, Applets and Business Components to meet the UI requirements.
• Configured Toggles at applet level and created dynamic and static drilldowns.
• Configured Links, Joins, MVG, Symbolic Strings and Hierarchical pick list.
• Worked extensively with calculated fields to implement the business logic.
• Created Pre-Defined Queries to improve the visibility.
• Created User Props at BC level to restrict data visibility.
• Created and managed State Model and LOVs.
• Worked on Siebel tools to create custom application that included defining and modifying Business Objects
• Involved in designing and developing workflow processes.
• Involved in various troubleshooting in workflows.
• Created workflow policies, action and involved in testing the workflows using simulator.
• Worked on Database tables to include Extension Tables and to map the Extension Tables as per the Business Requirements.

Environment: Siebel 8.0, Siebel 8.1.1.1 (Siebel eCommunications, Sales), Windows, Oracle 10g, Siebel Tools, Siebel eScript, EAI.

Confidential, Easton, PA

Siebel Developer

Responsibilities:

• Configured an outbound Web service Interface to send the data to the external system.
• Configuring the Communications server component using SMTP / POP3 mail profile to send outbound emails using Siebel server.
• Worked with EAI Siebel Adapter and other predefined EAI related Business Services.
• Created Integration objects, EAI Workflows and Business Services.
• Created Business Services to use them in various workflows to meet the Business process requirements
• Customized Pick lists, MVG’s, Applets, Screens, Views, Links, Joins, and Business Objects.
• Configured Static and Dynamic Drilldowns/Toggles.
• Created Business Component User properties.
• Created Custom Buttons, Applet and eScripts to invoke the Business Services.
• Developed new scripts (eScript) to calls business services and custom methods.
• Designed the workflow processes (Workflow Action Types, Groups and Policies) and configured using Workflow Manager & Assignment Manager as per pre-defined business rules of the organization.
• Configured List of Values, and involved in configuring state model.
• Solved the issues in production and also involved in handling new requests.
• Involved in various troubleshooting in workflows.

Environment: Siebel 7.8 (Siebel Call Center, Siebel Sales), Windows, SQL Server, Siebel Tools, Siebel Workflow, Siebel eScript, EAI.

Confidential, St.Louis, MO

Siebel Developer

Responsibilities:

• Created Integration Objects, Workflows and Business Services as part of the inbound interface.
• Developed new interfaces to bring data from external applications to Siebel through MQ Series by using EAI MQSeries Server Transport
• Created Business Services to validate the incoming XML, also worked with Siebel pre-defined EAI Business Services.
• Developed Scripts & Business Services for achieving required functionality.
• DevelopedCustom Business Serviceswhich can be reused by lots of other processes in the current implementation
• Written Browser Scripts for calling the Business Service from Browser to display the warning messages.
• Involved in Application Configuration for all the three layers i.e. Data Layer, Business Layer and UI Layer using Siebel Tools.
• Involved in creating workflows for creating opportunities, creating activities and sending emails.
• Highly involved indesign and development of Workflow Processesfor various business functionalities.
• Worked extensively with eScript to enhance the functionality of the application.
• Developed eScriptsat Business Component and Applet level to achieve the business requirement.

Environment: Siebel 7.8 (Siebel ePharma), Windows, Oracle 10g, Siebel Tools, EAI, eScript, JavaScript.

Confidential, Littlerock, AR

Siebel Configurator/Integrator

Responsibilities:

• Developed new Business Services for using in various workflows processes.
• Created Workflows and invoked using Run Rime events/eScript, policies and involved in testing using simulator.
• Created Repeating Components for invoking workflows for Action/Service Request requirements.
• Communicating with user, requirement analysis, Preparing Technical design documentation
• Developed inbound & outbound Batch Interfaces to import and export data using EIM.
• Created shell scripts for loading the data to the EIM tables.
• Automated various Batch interfaces by converting the scripts into shell scripts and .ifb files to batch files.
• Involved in bug fixing of the existing Batch Interfaces by verifying the EIM log file.
• Imported external data from legacy system to Siebel by using Siebel EIM for components like Accounts, Contacts, Assets, Orders, Products, and Literature by using Interface table to Siebel Database.
• Fixed the data issues in the Batch Interfaces (EIM).
• Developed and customized Screens, Views, Applets and Business Components to meet the UI requirements
• Configured Links, Joins, Pick Lists, Calculated Fields, Toggles, MVG, Drill Downs, User Properties and Column Extensions.
• Created and managed LOV’s.
• Developed new scripts (eScript) at Applet level/BC Level to calls business services and custom methods.

Environment: Siebel 7.7 (Siebel eCommunications), Windows, UNIX, Oracle 9i, Siebel Tools, eScript.

Confidential

Siebel Configurator

Responsibilities:

• Used EIM data mapping for mapping the EIM fields with base table fields.
• Created .ifb file for the process.
• Created scripts for the data to be read from the input file and load in to the EIM tables
• Involved in the Analysis, Development and Implementation of complete life cycle of the project.
• Extensively worked on customizing and adding new Screens, Views and Applets to add the new functionality.
• Maintenance of LOVs, Positions, Users and Responsibilities.
• Created Joins, Links, MVG and Pick lists as per requirement.
• Developed Rules to Validate the Selection of Products. Used Siebel eScript to extend data validation.
• Created multiple workflow processes to address various business scenarios.
• Setup the Workflow Policy Conditions based on the severity of the conditions we take an appropriate action and initiate the Workflow Process.
• Wrote eScript functions to generate the Special Fields of Data for Business Process.

Environment: Siebel 7.5.x (Siebel Financial Services), Windows, Oracle 8i, Siebel Tools, Siebel Workflow, EIM, Siebel eScript, JavaScript.