Mortgage Business Analyst Resume

SUMMARY

To leverage my vast business and technical acumen in mortgage, finance, and compliance to help organizations exceed their business objectives in an environment where
I can leverage my skills to achieve results, be challenged, and continuously improve my own knowledge base by working with world - class colleagues with diverse experiences.

TECHNICAL SKILLS

Fast learner, result oriented and team player with excellent communication skills.
Strong research capability.
Business flow diagrams.
Functional testscripts/testcase.
Writing of functional business requirements and process flows.
Experience using all Microsoft Office tools, Visio and Access.
Familiarity with development life cycle.
Peachtree and Quickbooks knowledge.
Team management experience (10+directs).
Great analytical and problem solving skills.
Credit risk/credit reporting analysis.
Experience with customers financial analysis.
Strong customer service experience.
Bilingual (Spanish/English)

PROFESSIONAL EXPERIENCE

Confidential

Mortgage Business Analyst

Responsibilities:

Created product roadmap for the various stages and releases throughout the project lifecycle.
Created process flow diagrams in MS Visio.
Managed change request using ClearQuest.
Elicited and gathered requirements through brainstorming sessions and identified primary actors their roles and functions.
Performed functional testing before system went live.
Involved in identifying business process and developing business process flow diagrams for pre-approvals.

JPMorgan Chase

Mortgage Banker

Responsibilities:

Developed and maintained contact with business referral sources making a positive partnership relationship.
Generated on-time and clear excel reports for the management team.
Provided above par customer service and having top reviews from customers and partners.
Established marketing guidelines for targeted businesses and customers making a positive growth impact on market share.

Popular Mortgage

Confidential

Responsibilities:

Performed training for end-users and management on new computer system functions to improve overall efficiency.
Used MS Visio for business process flow diagrams.
Executed functional test scripts and gathering requirements.
Identified the key stakeholders and the business users of the application.
Imported and merged data sets.
Performed functional testing for other projects.
Analyzed data results, including user interface data presentation.
Functioned as liaison between various business users and the technical team throughout the project lifecycle.
Developed surveys from end-users in order to gather feedback and information to better understand client needs.
Served as a critical resource and liaison between subject matters experts and technologists throughout the project lifecycle.

Confidential

Mortgage Broker

Responsibilities:

Portfolio management and risk analysis in order to help reduce losses by offering different alternatives to current customers.
Performed financial analyses on prospect customers and made reports of findings and conclusions.
Mortgage loan originator with excellent overall marketing shares.
Experienced customer service representative with great reviews from customers and realtors.
Experienced in credit & financial statements analysis for individuals and corporations.
Established marketing guidelines for targeted businesses and customers making a positive impact on business growth.

Confidential

Branch Operations Supervisor

Responsibilities:

Coming as an acquisition from a local credit information reseller company, was in charge of all sales and operations in the Puerto Rico’s mortgage market.
Analyze financial health of potential businesses.
Held 100% of all transferred accounts and recovered an estimated 75% of outstanding past due accounts.
In charge of developing, initiating, maintaining, and revising policies and procedures for the general operation of the compliance program of the company.
Updated to 100% all client contracts in a two (2) month given time.
Re-alignment of company storage needs with an efficient out-of-office filing system resulting in 20% cost-benefits for the company.
Lead a team of 10 members and reported directly to CEO.
Attended all client needs by phone or personally visiting the client.
By maintaining a 98% of customer satisfaction, based on company’s policy and procedures, was put in charge of all clients and consumer disputes of the company.
Company was acquired in June 2006 by Confidential .