SUMMARY

• 8 years of I.T. experience.
• Salesforce.com Certified Administrator & Salesforce.com Certified Force.com Developer.
• A Certified Software Test Engineer and an ISTQB Certified Professional having thorough knowledge and experience of various phases in the test life cycle, from Requirement gathering and scoping, Test planning to Test execution, Reporting and Defect management.
• Experienced Business System Analyst with expertise in understanding business requirements and converting the same in to clear and testable functional / integration requirements.
• Strong Requirements gathering experience using JAD Sessions & User Interviews, and preparing functional and integration documents like FRS, IRS & Use Cases.
• Strong experienced in Salesforce.com Administration and Configuration.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud & App - exchange applications.
• Experienced in the customization of Security settings by configuring Organization access settings, Object access, Permission Sets, Field Level Security settings, Roles, Profiles and Sharing settings based on the business requirements.
• Experienced in creating Page Layouts, Custom Objects, Object relationships, Custom fields as per business requirements.
• Expertise in designing and configuring Salesforce Business processes, Approval Processes, Validation rules, Workflow rules, Assignment rules & Escalation rules.
• Experienced in creation and maintenance of SFDC Reports and Dashboards as per business requirements.
• Expertise in manual testing CRM and BI implementations.
• Expertise in Data warehousing concepts and tools. Involved in testing ETL implementations, where the organizations were using Informatica and AbInitio tools.
• Proficient in writing Test Strategies, Test Plans, Estimates, Test Scripts, Test Scenarios and Test Summary Reports.
• Experienced in working with Agile & V-Model methodologies.
• Experienced in conducting organization level and project specific training sessions.
• Excellent communication skills and interpersonal skills.

TECHNICAL SKILLS

Programming Languages & Operating Systems: SQL, APEX, UNIX, Win 95/97/2000/XP/Vista/7

Tools: & Technologies: Salesforce.com CRM, Salesforce Tools: Data Loader/Salesforce Query Tool/Apex Explorer, Veeva CRM, Siebel CRM, Ab Initio GDE, Oracle BI, Informatica, HP Quality Center, HP Quick Test Professional, IBM Clear Quest, Toad, XML Spy, Putty, HummingBird.

Database: Oracle, Teradata

PROFESSIONAL EXPERIENCE

Confidential

Salesforce CRM / Veeva CRM - Business System Analyst

Responsibilities:

• Functional ownership for the iREP Salesforce CRM application. Lead a team of 9 resources based onsite and offshore.
• As a Business System Analyst, work closely with Business teams to convert Business Requirements in to clear and testable Functional / Integration requirements.
• Prepare and maintain FRS, IRS documents & Uses Cases by conducting JAD sessions and User interviews.
• Document project artifacts on Packer Tracker.
• Actively involved in the configuration of Salesforce.com application according to the requirements.
• Work closely with Salesforce Developers and help them in functional and data issues.
• Configure and test standard and custom Salesforce objects including objects having multiple record types and page layouts.
• Create and maintain Salesforce Reports and Dashboards. Configure validation rules, workflow rules, approval processes.
• Prepare detailed and realistic test plans.
• Monitor functional and integration test execution on Salesforce CRM, Veeva CRM - Offline iPad application based on the Salesforce.com, and interfaces interacting with Salesforce.
• Execute ETL workflows using Informatica to check the working of different interfaces for verifying data transfer, data transformation and mappings between databases, data residing in CRM systems like Siebel and Salesforce CRM and flat files.

Confidential

Salesforce.com Administrator

Responsibilities:

• Salesforce.com configuration and data management.
• Managed standard objects and custom objects - Fields, Validation Rules, Page Layouts, Record Types.
• Managed Salesforce security settings - User Profiles, Role Hierarchies, OWDs and Sharing settings, Field Level Security settings.
• Customized the standard Service Cloud - Case Management to empower Confidential ’s Customer support team to resolve customer complaints promptly.
• Created and maintained Service console for the support team.
• Created custom reports and dashboards based on business needs.
• Completed a detailed POC for creating an automated regression suite for a Siebel CRM application. Presented the concept and framework finalized in the POC to the client which helped them understand the feasibility and benefits of the same.
• Created and maintained detailed test plans for Siebel automation testing, Siebel functional testing and Salesforce.com functional testing after understanding the client requirements.
• Prepare high level and low level manual CIT test cases according to test plan by applying technical and functional requirement knowledge to ensure that maximum scenario coverage.
• Created, maintained and executed automated sanity and regression test cases for Confidential ’s customer support application using HP Quick Test Professional. I was also responsible for result verification and reporting post test execution.
• Created and maintained test data required for test execution for Salesforce.com testing.
• Executed functional test cases manually for Siebel Call Center and Salesforce.com CRM application.
• Logged and tracked defects to closure using IBM’s Clear Quest.

Confidential

ETL / Database Manual Testing

Responsibilities:

• Lead a team of 5 members
• Created and maintained detailed test plans. Prepared high / low level estimates using Test cased point estimation method.
• Maintained the Resource utilization data for the entire team and coordinated with the invoice generation activities.
• Attended design calls to understand customer requirements and prepared high level / low level test cases.
• Attended daily project status and defect management calls with the client and other stakeholders.
• Being an ETL implementation, I owned the most important activity of preparation and maintenance of test data which enables maximum test coverage and simulates production environment. This also included handling test data in EBCDIC format using Abinitio GDE, complex databases, flat files, xmls, CRM systems and MDM systems.
• Executed ETL Test cases, which includes extraction, validation & mapping of data in batch mode.
• Executed Test cases for IBM WCC - Customer Data Integration domain of MDM.
• User interface testing execution for Data stewardship UI from IBM WCC.
• Helped CIT team to analyze AbInition graphs and help them find the failure reason using GDE
• Arranged and chaired test case review calls with stakeholders within and outside the team.
• Assisted performance and automation testing team in creation of test data, preparation of test suits and test execution. Also provided review comments on automation test cases and results.

Confidential

Siebel CRM Manual And Automation Testing (Agile)

Responsibilities:

• Lead a team of 7 over multiple releases in which my responsibilities included sprint planning, test planning, execution, daily/weekly task allocations, progress monitoring, reporting and interaction with higher management and project stakeholders on test issues or concerns.
• Lead testing team in the implementation of agile methodology in the project. This included analyzing demand, calculation of capacity and utilization of the team for each Sprint cycle.
• Prepared cost/effort estimation using Test Case Point analysis for the new change requests and defect fixes which were to be delivered in each Sprint cycle.
• Prepared and maintained Regression and Sanity automation suites using Quick Test Professional.
• Created and executed Manual and Automation test cases for Siebel 7.7 eSales application order management, raised defects and tracked the same to closure
• Successfully played the role of an on-site coordinator after being deputed in the London Client office, according to 95:05 offshore-onsite client business model.
• Actively participated in the Defect Management process by playing the role of a Defect Manager. Was also responsible for defect tracking using tools like HP Quality Center, assigning defect priority and severity, defect reporting and ensuring swift closure of the open defects.
• Actively participate in the post implementation review calls with senior platform Delivery Managers. These emphasize on a retrospective approach and include scrutinizing comprehensively as to what went right, what went wrong and what could have been done better?