SUMMARY

• Proven functional/technical professional wif full lifecycle salesforce.com implementations having around 6 years of experience in working wif SFDC.
• Possess hands on experience of CRM processes like Sales automation, Marketing, Customer service and customer support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Expertise in configuration, customization, custom development and support experience on salesforce.com platform and building custom objects, complex workflows, fields, ensuring high quality performance, maintainability, scalability and best practices.
• Experienced in all phases of software development Life cycle(SDLC), quality management system and project life cycle process of CRM.
• Expertise in implementation and integration using standard and custom objects, Triggers, workflows, Lightning components, Approvals, visual force pages, Apex controller classes and web services wif HTTP/SOAP message communication.
• Knowledge on Lightning App Builder, Lightning components and Process builder.
• Comprehensive experience to integrate 3rd party systems from wifin salesforce.
• Experience in Data Migration using Import Wizard, Apex Data Loader, Force.com IDE and Eclipse IDE, Workbench.
• Expert level of interacting and educating clients on sales.com architecture and best practices.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Ability to work wif business analyst team to become familiar wif teh application requirement to analyze and recommend efficient solution wifin salesforce configuration changes in support of enhancement requests.
• Extensive experience on Agile Methodology of software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Strong SOQL, SOSL, Relationships and Lookups wif emphasis in integrating in various CRM Applications.
• Comprehensive noledge in Web services API, SOAP API, APEX REST API, Analytic Snapshots, analyzing data wif Reports and Dashboards.
• Excellent team player, self - motivated, quick learner wif good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS

Environment: Salesforce Cloud Platform

Technologies: Force.com, Salesforce.com, Salesforce1, AJAX, Web Services, SOAP, REST, WSDL, Oracle Fusion Middleware(FMW) Integration, SaaS, PaaS, IaaS, Cloud Platform

Salesforce.com: Apex, Visual force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulae, Validation Rules, Static Resources, Components, Reports & Dashboards, Batch Apex, Governor Limits, Communities, AppExchange, Salesforce.com Chatter, Roles & Profiles, Lightning Components, Lightning Process Builder, User Management, Case Management, Data Management, Opportunity Management, Campaign Management, Change Set and Continuous Integration Deployment

Languages/Methodologies: XML, UML, HTML5, CSS3, JavaScript, jQuery, Agile, Waterfall model, Multi-tenant Cloud Architecture, Single-Sign-on

AppExchange: Adobe EchoSign, DocuSign, Grid Buddy, SFDC Rapport Module, SFDC Ranking Integration

Databases: Oracle 11g, MySQL, SQL server 2008/2012

Tools: and Utilities: Import Wizard, Apex Data Loader, Force.com Eclipse IDE, Change Sets, Visual Studio 2010/2012/2013, Microsoft Testing Manager, GitHub, Workbench, JIRA, Developer Console, SOAP UI and POSTMAN.

Operating Systems: UNIX, Windows XP/ 7, Mac

PROFESSIONAL EXPERIENCE

Confidential, Albany, NY

Salesforce Developer /Administrator

Responsibilities:

• Worked as enhancement team member and performed teh roles of Developer and Administrator in teh organization.
• Involved in Constant Contact Integration wif Salesforce in order to get Contacts from Constant Contact.
• Involved in Lightning Sync Outlook Integration wif Salesforce in order to Sync Contacts and Events from Outlook.
• Managed team to create Custom objects, Custom fields, Custom tabs, Field Dependencies, Record Types, Validation rules and URL Hacking.
• Worked closely wif sales team and business analysts and performed detailed analysis of business and technical requirements. Designed teh solution by customizing various standard objects of SalesForce.com
• Experienced in building reports, report folders, dashboards and creating analytic snapshots.
• Experienced in writing triggers on various objects. Worked on various Experience in writing Apex Classes, Visual force Pages.
• Used SOQL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Used tools like Eclipse, Force.com IDE and Apex explorer for development, testing and deployment.
• Used Data Loader for insert, update, and bulk import or Involved in writing test classes.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Designed and developed Kanban style production management application using Apex, HTML, JavaScript and Visual Force.
• Involved in Scrum meetings - daily standup, sprint planning, review & retrospective.

Confidential, Cedarhurst, NY

Salesforce Developer /Administrator

Responsibilities:

• Involved in Magento Integration wif Salesforce to get Products from Magento.
• Involved in Authorize.net Integration wif Salesforce to authorize invoice and refund payment.
• Creating teh Custom objects, Custom fields, Custom tabs, Field Dependencies, Record Types and Validation rules.
• Developed triggers and classes on various objects for teh business logic according to requirements.
• Designed and developed Apex Program, Test Classes for various functional needs in teh application.
• Designed various Webpages in Visual Force for capturing various client enquiries and Implemented logic for migrating cases to different queues based on teh type of client enquiry.
• Created various profiles and configured teh permissions based on teh organizational hierarchy requirements.
• Implemented workflow rules, approval process and actions.
• Used SOQL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Conducted all data migration using teh salesforce.com import tool. Migrated data from MS Excel / CSV files to SFDC using Apex Data Loader.
• Worked on teh designing of custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per teh client and application requirements.
• Create Email Templates, sending emails contact.
• Involved in Scrum meetings - daily standup, sprint planning, review & retrospective.
• Move Sandbox to Production using Change sets.

Confidential, Carrollton, TX

Salesforce Developer

Responsibilities:

• Lead teh development efforts
• Requirements gathering and Solution design.
• Weekly Demo to teh Client
• Developed teh Custom objects, Custom fields, Custom tabs, and Field Dependencies and Validation rules, Workflow rules, Configuring Service cloud console, Configuring 8x8 Virtual Call center wif salesforce.
• Created various profiles and configured teh permissions based on teh organizational hierarchy requirements, created an app Call Center in salesforce and assigning users to Call Center application.
• Designed and developed Visualforce pages, Apex classes, Test classes for various functional needs in teh application
• Configured Service Rocket connector wif JIRA to sync JIRA Project issues wif Salesforce Case object bidirectional.
• Jira integration wif REST API.
• Configured 8x8 call center wif Salesforce.
• Used change sets to deploy in production
• Interacted wif various business team members to gather teh requirements and documented teh requirements user stories and task break down
• Involved in Scrum meetings - daily standup, sprint planning, review & retrospective.

Confidential, Dublin, OH

Salesforce Developer

Responsibilities:

• Lead teh development efforts
• Requirements gathering and Solution design.
• Weekly Demo to teh Client
• Involved in Email-to-Case, Auto-response rules, Entitlements, Milestones, Knowledge Articles configuration.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Created custom controllers implementing complex code.
• Created Community, Enabled Community Users, Profiles and Access
• Involved in Email-to-Case, Auto-response rules, Entitlements, Milestones, Knowledge Articles configuration. Performed teh roles of Salesforce.com Administrator / Implementer in teh organization.
• Developed Apex Triggers, Apex Classes and Test Methods. Responsible for preparing Configuration workbook and Technical Documentation.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Importing External data into Salesforce.