Senior Manager SaaS Cloud Change Management Resume Reston, VA - Hire IT People

EXECUTIVE SUMMARY

Forward - thinking IT professional with extensive experience delivering cost-effective technology solutions for Fortune 500 companies serving thousands of employees and customers.
Demonstrated strengths in the management of: software development projects, technology/infrastructure implementations, and resource management of diverse technical teams.
Numerous awards and bonuses have been received for exhibiting excellence in performance and customer satisfaction.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

Senior Manager SaaS Cloud Change Management

Responsibilities:

Setup and managed Change Management Center in Bangalore, India. The CMC was responsible for overseeing all changes ensuring risk mitigation across 9 international datacenters in support of 64 SaaS Cloud applications.
Formalized the SaaS Cloud change management structure by creating and publishing policies, procedures, metrics, and reports based on ITIL best practices. Trained staff and ensured adherence on published change management policies and procedures.
Added controls to the change management process achieving: 30% reduction in change related incidents, 25% reduction of disruptive change windows, and improved client communications.
Business owner for the change management. Evaluated and selected new change management application. Developed and executed migration plan, successfully migrating 11 workgroups to the new application.

Confidential, McLean, VA

Senior Technical Project Manager

Responsibilities:

Led the software development and implementation projects for centralized billing and accounts payable SaaS applications.
Account Manager and primary point of contact with C-Level executives in billion dollar organizations.
Developed implementation toolkit adding checks and balances to large scale client implementations ensuring client communications, requirements, and timelines were successfully met. Toolkit contained templates for the capture and tracking of: business and technical requirements, implementation and project plans with WBS, risk assessment, and change requests.
Managed value added reseller relationships ensuring resellers had the tools and training needed to successfully sell and implement accounts payable SaaS applications.
Defined flat file and XML specifications used to integrate supplier and client ERP data with SaaS applications.
As GlobalScape FTP Server Administrator setup FTP accounts and developed AWE scripts used to automate file movements and processing.

Confidential, Manassas, VA

Director

Responsibilities:

Built business from startup maintaining steady growth and achieving 20% net profit each year.
Directed and managed organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Provided client lifecycle management including estimates, project leadership, billing, and building strong customer relations through excellent customer service.
Negotiated and selected vendors for all operational services to ensure best pricing and services. Vendors used included services for: van purchases, insurance, property lease, cell and land line phone, answering service, credit cards, CPA, lawyer, payroll services, and marketing.

Confidential, Sterling, VA

Senior Manager

Responsibilities:

Managed IT strategic and operations with an annual capital budget of $6 million.
Implemented disaster recovery and business continuity programs ensuring minimal downtime for critical applications in event of catastrophic situations.
Spearheaded the seamless centralization of servers to an in-house data center resulting in 20% reduction in overhead and increased system availability to 99.9%.
Successfully led visa CISP and E&Y security audits ensuring punch list items were clearly defined, documented, and resolved in a non-disruptive manner within accelerated timeframes.

Confidential, VA

Regional Manager

Responsibilities:

Responsible for the infrastructure service and delivery teams for 60 offices in the eastern region.
Managed a capital budget of $10 million.
Managed the deployment of 15 large scale KPMG facility and infrastructure build-out projects. Consulted with tax partners, users, and management to ensure all business requirements were met and projects were delivered on-time and within budget.
Led multiple projects related to the separation of KPMG and BearingPoint shared facilities, voice, and technology infrastructure. Established requirements with C-Level executives and managed the successful migration resulting in secure separated operations for both organizations.