CAREER SUMMARY:

Over 28 years of consulting industry experience in chemical, food and beverage, consumer products, Hi Tech, Public Sector, oil and gas and utilities industry. Background includes Custom development, Oracle applications, SAP Supply Chain, CRM, Siebel CRM 8.x and OBIEE/BIP 11g

TECHNICAL SKILLS:

Siebel Configuration: Sales, Call Center, Field Service, Marketing, Data Quality, PRM, public sector, eCommunications, eMail Marketing Server(ESD,CTD,BHD),workflow, assignment manager, EIM,EAI, Appointment Booking System (ABS), CTI, eClinical, ePharma, data quality, email Response, Microsoft exchange integration, LDAP/ADSI and custom security implementation, ADM, Oracle BI/Siebel Analytics, System Administration, Siebel 8.1.1, eCommerce, Site Minder integration, Siebel UCM, Siebel upgrades

Database: Oracle, MS SQL Server; IBM DB2

Programming: C; FORTRAN; PL/SQL, eScripting, Java scripting

Operating Systems: AIX, UNIX, Windows, Sun Solaris

ERP Skills: SAP MM / WM / SD / PP ALE & EDI, ABAP /4, SAP CRM

WORK EXPERIENCE:

Confidential, Minneapolis

Technical Manager/Architect

Responsibilities:

• Primary role involved Technical and solutions architecture.
• Provide Management direction and support for implementation of Siebel Public Sector application (8.1.X) with Confidential .
• Worked with functional team in capturing the business functional requirements, gap analysis; develop solutions to address the business requirements, layout the technical architecture and address security architecture.
• Built Sandbox/Development/Testing/Training/QA/Production infrastructures for Siebel and OBIEE.
• Managed and Upgraded Siebel 8.1.1.4 to 8.1.1.10 and OBIEE/BIP from 10g to 11g.
• Worked with cross functional teams in the implementation of the solution.
• Lead Architect for Siebel/WCC integration.

Confidential

Responsibilities:

• Provide technical and management support of Personal Property movement system.
• Identify and resolve Siebel and Oracle BI systems production issues.
• Provide lead role in troubleshooting any issues with production environment, performance issues with the transactional and reporting systems.
• Managed and prioritize new enhancement requests.
• Support Siebel 8.1.1 upgrade and OBIEE 10.1.3.2 to 10.1.3.4 upgrade

Confidential

UCM Architect

Platform: Windows 2003 server, DB: Oracle

Responsibilities:

• Provide technical architectural support for prototyping UCM implementation.
• Work with internal Confidential team in defining the scope of the prototyping effort; evaluate different options that are available for exposing Siebel functionality via web services.
• Closely worked with cross functional and technical team to support the custom portal roll out using Vignette and Siebel.
• Evaluate the D&B data matching/cleansing and data validation and merge rules within UCM module.
• Assist in creating UCM survivorship rules for the implementation.
• Assist in integrating Siebel UCM with Oracle Data Quality for data cleansing and standardization

Confidential

Siebel/OBIEE Architect/Manager

Responsibilities:

• Provide Project Management role for enhancement to an existing OBIEE and Siebel CRM implementation.
• Worked closely with the third party vendor, Confidential and Oracle in implementation of Oracle’s best practices and recommendations related to OBIEE.
• Provide technical architecture support in the Disaster Recovery Strategy, deployment of OBIEE on a VM infrastructure, and automation of report delivery using Siebel Delivers.

Confidential

Siebel Architect

Responsibilities:

• Provide technical and solution architecture direction and support for deployment of Siebel 8.1.1 CRM and eCommerce application.
• Provide assistance in setting up Siebel eCommerce application on Oracle Enterprise linux platform and integration with Siebel CRM 8.1.1.
• Work directly with Siebel Product Management and Siebel Engineering in identifying product issues and assist in implementing fixes to address Confidential ’s specific business requirements.
• Work with offshore development team in providing direction and support and ensure the development aligns with the Confidential ’s business needs.

Confidential

Siebel Project Lead/Manager

Responsibilities:

• Provide technical architecture and application solution development direction for deploying Siebel 8.0.0.4 Public sector application.
• Managed end to end solution architecture to implement call center using Siebel CTI, Avaya switch and Genesys IVR framework.
• Provide project management support across multi - functional areas in implementation of TSA hiring process.
• Provide technical direction in integration of web services across systems, security across systems and data migration from different systems to Siebel.
• Provide direction for technical architecture; build environments, deployment methodology, change management, cut over/migration and end user support.

Confidential

Principal Engineer

Responsibilities:

• Provide technical architecture and application support for ABS Siebel OLTP and OLAP (Siebel analytics) implementation.
• Provide production support and ensure the production support is running without any issues.
• Monitor OLTP and OLAP application, web and database server for performance degradation.
• Assist business in improving the application performance.

Confidential

OBIEE Architect

Responsibilities:

• Provide technical architecture support for implementation of OBIEE 10.1.3.3, Implement Single sign on using Oracle Internet Directory (OID) and Oracle Publisher integration with OBIEE.
• Assist in designing data warehouse using Oracle Warehouse Builder (OWB)

Confidential

OBIEE Architect

Responsibilities:

• install and configuration of Oracle BI, Informatica Repository server using Powercenter.
• Configure Powercenter to be used with Siebel Analytics and DAC Console (Oracle BI);
• Managed Administration of Informatica Repository, workflows using Powercenter;
• Troubleshoot issues related to ETL load between source and target using Powercenter;
• Assist Business Analyst in defining the reporting requirements for Analytics.
• Provide lead role in configuration of the analytics repository.

Confidential, Virginia

Siebel Project Lead

Responsibilities:

• Assist in implementation of Siebel Marketing.
• Setup email marketing server and email integration with Siebel.
• Provide configuration support, direction and led building of test and production environments.
• Assisted in rolling out Siebel marketing analytics including related ETL using informatica and usage of DAC