Sr. Salesforce Consultant Resume
Richfield, MN
PROFESSIONAL SUMMARY:
- 8 years of experience in IT industry including 5 years of experience in Salesforce.com CRM Platform.
- Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Sales Force applications based on Apex Language and leveraging Force.com Platform world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
- Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales and Service Clouds.
- Proficient in performing detailed analysis of business and gathering technical requirements.
- Experience in writing Apex triggers, VisualForce pages, Apex controllers using the salesforce best practices.
- Experience in Integrating Salesforce with External systems as per the Business needs.
- Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
- Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
- Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
- Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
- Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
- Hands on experience on creating Custom Objects and Tabs, designing Custom Fields, Validation Rules, Workflow Rules and Field - Level Dependencies, Approval Processes.
- Expertise at administrative tasks such as User management, Creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
- Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
- Experience in data exporting and importing usingImport Wizard, Apex Data Loader
- Have exposure in Customer Portal and Partner Portal
- Expert in implementing Security and sharing rules at object, field, record level for various users at various levels of organization. Also created various Profiles, Roles, Users and configured the permissions based on the organizational hierarchy
- Worked on Data.com for populating lead information into Salesforce.com by using REST API
- Have good experience Test Methods for Apex Triggers, Apex Classes and writing SOQL and SOSL queries.
- Worked on Migration tools Force.com IDE, Eclipse and Change Sets
- Installing Applications by using Appexchange
- Experience in providing production support, analyzing the cause of bend and fixing it.
- Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
- Ability to work under pressure and meet deadlines.
TECHNICAL SKILLS:
SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE, and Eclipse.
Web Technologies: Java, JSP, XML, HTML, Java script, jQuery
Languages: C#, APEX, SQL
RDBMS: Oracle 10g/11g, SQL Server 2008
Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform(Sandbox and Production).Visual Studio
Operating systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.
PROFESSIONAL EXPERIENCE:
Confidential, Richfield, MN
Sr. Salesforce Consultant
Responsibilities:
- Interacted with various business team members to gather the business requirements and documented the requirements.
- Lead integration of accounting system within Salesforce CRM.
- Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
- Actively Participated in cross-functional teams to integrate back office data in SFDC, and to address strategic business issues involving Customer Relationship Management (CRM) and sales operations.
- Implemented Service Cloud and worked on administration tasks like creating page layouts, building custom objects, configuring workflows and validation rules and generating reports and dashboards.
- Wrote Apex code to develop various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages
- Based on requirements Created Custom Apps, Custom objects, custom fields, record types, Approval processes, email templates, tasks and email alerts.
- Worked on Salesforce.com setup & configurations, Data migration and conducting end-user s
- Worked on both Sales and ServiceCloud.
- Used workflow rules to automatically assign tasks, updatefield, or send e-mail alerts when certain business events occur, such as the creation of a new record or a change in the value of a record field.
- Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships and formula fields to the custom objects.
- Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions sets based on the organizational hierarchy.
- Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
- Worked on various AppExchange products according to the needs of the organization.
- Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
- IntegratedSalesforcewith Microsoft Outlook to synchronize contacts, events and tasks.
- Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
- Configured and Integrated Salesforce with Oracle database.
- Well used Apex data loader using “Insert”, “Delete”, “Update”, “Upsert” and so on.
- Created Support Pages for end users using HTML, JQuery, JavaScript, and Visual Force.
- Used SOQL and SOSL queries to pull data from database for data manipulation needs.
- Invocated the queries and Apex methods from JavaScript.
- Coordinated with the development team for the defects, which were raised in UAT.
- Deployed the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox.
- Responsible for preparing User Guides and Configuration Workbook.
Environment: Saleforce.com platform, Salesforce CRM, Force.com Sites, Supply chain, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Oracle 11g.
Confidential, Milford, CT
Sr. Salesforce Consultant
Responsibilities:
- Involved in group for requirement gathering throughout theplanningandimplementation
- Translate business requirements into logical, component-based technical designs
- Used Service max objects like Case, Work Order, Products,Warranty, Contracts, and Service Report
- Managed users, profiles, permissions, roles, hierarchies, org-wide defaults, groups, queues and sharing rules
- Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
- Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
- Configured and used dashboards and dashboard components.
- Worked on Email-to-Case,Web-to-Case and Web-to-lead
- Imported legacy Siebel data using ImportWizard and Data loader
- Manage and prioritize ongoing support requests and administrative needs of users
- Created custom objects, fields and edited page layouts for grouping and editing field properties
- Created dependent Pick lists, Lookup Fields, Formula Fields and adding fields to Search layouts
- Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
- Created Roll-up Summary fields to aggregate data from child records on the parent.
- Designed and developed Validation Rules to maintain data quantity and data consistency
- Developed Workflows and workflow actions to send emails, update fields and assign tasks
- Created Approval processes and created Approval steps to email alerts and field updates.
- Created email templates and inbound emails using Visual force for the clients and customers.
- Worked on Force.com IDE
- Worked on Apex Triggers and Apex Classes to achieve business requirement
- Created Visualforce pages that could be rendered as PDF's
- Implemented Visualforce pages with public-facing websites by using Force.com Sites.
- In charge of conducting the UAT with the Business users and QA with QA Team.
- Providing Test cases to QA and UAT.
- Participated in Change Management Process. Creating Pipeline document, attended go no-go meetings.
- Release co ordination and making sure changes to production are migrated without issues.
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Force.com IDE, Eclipse 3.3, Apex, Visual Force, CSS
Confidential, Wilmington, DE
Salesforce Developer/Admin
Responsibilities:
- End to end implementation of Salesforce projects including high level requirement, functional specific requirements,analysis, design, configuration, customizations, user testing, implementation and administrative support.
- Review business & system requirements and recommend changes for improvement with an emphasis on automation and efficiency
- Worked with a project team to implement business requirements, customize & configure Salesforceplatform. SFDC team comprised of developers, system integration testers, data migration spoc, integration
- Developed Visual Force Pages and used standard, Custom Controllers and controller extension Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
- PerformedSalesforce's Administration like Roles, Profiles, Page Layouts, Workflow Alerts, Recordtypes, Security, Sharing, Data Migration, Reports & Dashboards and Approval Workflows etc
- Worked on integration of SFDC with other systems, useful to sales folks like travel, expense and leave managementetc.
- Assisted in change management, user, roll-out plans, and adoption strategies.
- Handled user access management post go live of 1st phase
- Responsible for CRs and enhancements in the current system
- Working on data issues/requests and bug fixing for production instances etc., post go live
Environment: Salesforce.com platform, Data Loader, Approvals, Email Services, Dashboards, Custom Objects, Visualforce Pages, Reports, Custom Tabs, Security Controls, Apex Language, Eclipse IDE Plug-in, Workflow &, Salesforce Sandbox, HTML, Java Script.
Confidential, Orangeburg, NY
Salesforce Developer/Admin
Responsibilities:
- Managed users, profiles, permissions, roles, hierarchies, org-wide defaults, groups, queues and sharing rules
- Worked on Apex Triggers and Apex Classes to achieve business requirement.
- Implemented Visualforce pages with public-facing websites by using Force.com Sites.
- Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
- Creation and scheduling the reports as per business needs.
- Configured and used dashboards and dashboard components.
- Worked on Email-to-Case, Web-to-Case and Web-to-lead.
- Manage and prioritize ongoing support requests and administrative needs of users
- Created custom objects, fields and edited page layouts for grouping and editing field properties
- Created dependent Pick lists, Lookup Fields, Formula Fields and adding fields to Search layouts
- Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
- Designed and developed Validation Rules to maintain data quantity and data consistency
- Developed Workflows and workflow actions to send emails, update fields and assign tasks
- Created Approval processes and created Approval steps to email alerts and field updates.
- Created email templates and inbound emails using Visual force for the clients and customers.
- In charge of conducting the UAT with the Business users and QA with QA Team.
- Providing Test cases to QA and UAT.
- Release coordination and making sure changes to production are migrated without issues.
Environment: Saleforce.com, Service cloud,Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows
Confidential
Software Programmer
Responsibilities:
- Implemented the modules using Model View Controller (MVC) design pattern
- Developed business logic to calculate asset depreciation based on Straight Line and Written down value approaches
- Involved in designing and coding Custom tags, client validation code using java scripts, java classes for controllers, data access layer to support multi account type login
- Used My Eclipse IDE to develop the system
- Designed and developed the front end using HTML, JavaScript and JSP
- Written test classes using Junit to test the Action Class
- Developed several stored procedures/Triggers for automated action items to integrate with default tracking module
- Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database
- Used JDBC to communicate with database
- Created SQL queries and stored procedures for CRUD (create, read, update and delete) operations on database
- Deployed the application on Tomcat server at client locations
- Dealt with code versions using CVS