SUMMARY

• Over 8 years of IT experience including 5+ years’ experience in Salesforce.com Development and Administration.
• Experienced in working with Sales force developer toolkit (Apex, visual force, force.com IDE, SOQL and Web services).
• Experienced in development, administration, configuration, Implementation, and Support of salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Strong experience in defining and managing custom Objects, Creating page layouts, Developing field validations, campaign Management, formulas and workflow rules using Salesforce.com and Eclipse IDE for Sales Force.
• Experienced in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex Programming Language.
• Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center and Chatter.
• Experience working with salesforce.com Sandbox and Production environments.
• Proficient in Data Migration from Traditional Apps to Sales force Using Data Loader Utility.
• Experienced in building Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Experienced in working with Web Services for handling requests and API.
• Good experience in working with Chatter REST API and Chatter in Apex HTML.
• Experienced in syncing the tasks, events and contacts from Salesforce to Outlook and Outlook to Salesforce.
• Good Experience with Service Cloud, Sales Cloud and Chatter.
• Worked on the Integration of salesforce with EchoSign, Zuora.
• Experienced in working with Salesforce POC’s Integration tools like Jitterbit studio and Informatica cloud.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Experienced in Developing Internet/Intranet applications, J2EE technologies- Java, JSP, Servlets, HTML, XML and JavaScript.
• Experienced in working with relational databases like Oracle and SQL Server.
• Experience with Agile and Scrum methodologies.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Effective team player with good communication, interpersonal, and presentation skills.

TECHNICAL SKILLS

Salesforce Technologies: SalesforceCRM, Salesforce SFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, S Controls, Salesforce Outlook, WSDL, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform

Languages: Java, Java Server Pages (JSP), C++, python, PL/SQL, HTML, HTML5, XML, CSS3, JavaScript.

Frameworks: JQuery, Bootstrap, Kendo UI, Play Framework

Web Application Servers: Apache Web Server, Tomcat 4.x/5.x/6.x/7.x

Databases: Oracle 11g/10g/9i, SQL Server 2008

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Developed custom solutions which include Apex classes, triggers on standard and custom objects.
• Worked on several custom objects, as the integration is handled within a managed package (Zuora), streamlined the solutions to be effective and suitable for application.
• Developed some visual force pages which handle the quote to cash process for meeting the business requirements.
• Designed, and developed several batch classes that will handle minute jobs, nightly jobs to maintain the total Inventory management as the application is an end to end product based.
• Gained extensive experience on Zuora tenant, with huge amount of research In Zuora knowledge center, in providing solutions to streamline different business lines of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Created Several Approval processes, to handle the edge case scenarios, where a quote/entity needs to be approved.
• Worked closely with salesforce partners in designing solutions which includes collaboration with various technical teams in developing custom solutions for the transition from existing system to new system.
• Developed several Apex classes with REST API call outs to connect to web services between Zuora and Salesforce.
• Used Hubspot, a marketing tool which Is used email marketing, social media marketing to effectively handle the leads and contacts on a daily basis. Was Single point of contact for the team between Hubspot marketing users and salesforce end users.
• Worked on integration with Echosign, An Adobe product that allows the functionality of electronic and digital signatures for the agreements between the customers and business.
• Designed many Email templates, including the merge field’s functionality on an email template to provide the quote/ entity details to the account.
• Used Flosum, A release management solution tool for salesforce, to deploy all the salesforce object instances between sandbox, testing and Production environments.

Environment: Saleforce.com platform, Zuora, Apex classes & triggers, Apex Batch Classes, Visual Force (Pages, Component & Controllers), Hubspot Data Integration, Workflow & Approvals, Flosum, Custom Objects, Security Controls, Eclipse IDE Plug-in, Mavens Mate Sublime Salesforce plugin

Confidential, Overland Park, KS

Sr. Salesforce Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Used DupeBlocker, a duplication tool, designed to prevent duplicate records from entering the Salesforce Database.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed various types Email templates for auto response to customers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista, Dupe Blocker.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components and S-Control to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Implemented Marketo in detail for setup for users in such a way that Campaigns help users to evaluate each marketing activity.
• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high quality leads.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Force.com Platform, Salesforce Enterprise Edition, S-Controls, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Marketo, HTML, Java Script, CSS, WSDL, SOAP.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Involved in Requirements gathering and business process analysis.
• Participated in system design and managing the design documentation.
• Implemented the Object Model (Custom Objects and Standard Object Extensions), Record Types, Relationships (Many-to-Many using Junction Objects), Formula Fields, Rollup Summary Fields, Profiles, Roles, Users, Security (Sharing Rules, Organization Wide Defaults), Page Layouts, Custom Tabs and Reports.
• Setup the custom Approval Process with Email alerts, Field updates and Web Services integration.
• Implemented Apex Triggers, Apex REST Services and custom Apex Controllers.
• Customized the Views by using custom Visualforce pages and Standard/Custom Apex Controllers.
• Created custom Dashboards and Reports.
• Used Tabular, Summary and matrix Reports to customize Standard Reports and create Custom ones.
• Responsible for writing Test Apex Classes for providing adequate Code Coverage across all the modules (Triggers, Controllers, RESTFUL Services) in the application..
• Responsible for creating an On-Premise Fulfillment Application (web based) using (jQuery, Kendo UI) to pull in Case/Inquiry information from Salesforce, Content from Documentum and to build the Response Package (Cover Letter, Product Information, Inquiry Specific Standard Responses) as a Word document dynamically.
• Installed and worked on Marketo App Exchange app to help marketers acquire new customers more efficiently and to improve sales effectiveness.
• Responsible for implementing the Fulfillment Channel Automation (White Mail, Fax, E-Mail, SMS) using Right Fax API and Windows API.
• Responsible for the installation and configuration of Dev, QA and Production environments.
• Responsible for creating the required IQ (Installation Qualification) and OQ (Operational Qualification) scripts.
• Involved in Post-Production support activities.

Environment: Salesforce.com (Force.com Platform), Service Cloud, REST API, Apex and Visualforce, SOQL, SOSL, Data Loader, oAuth, Java, JSP, Kendo UI, jQuery, Bootstrap, Active Directory Server, Tomcat 7.0, Apache Jersey, Eclipse, Microsoft Office Automation (Word 2010), Right Fax API, JSON, Documentum 6.7 Content.

Confidential, Warren, NJ

SFDC Analyst/Developer

Responsibilities:

• Business Requirements gathering - As is/To Be Processes, Fit Gap Analysis
• Involved in SFDC implementation and maintenance of CRM functionality
• Create STM (Source to Target Mapping) documents for integration.
• Create Functional and Technical documents for SFDC reports, workflows.
• Create various roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Used collaboration tool chatter for status update, document sharing, customizes profiles, applications and internal networking.
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Createdcustom controllersimplementing complex code for retrieval from Sales Force to VF pages
• Developed various Custom Reports, Dashboards and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Supported the data migration activities for migration the data from various business sources with the support of salesforce.com.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servlets, Struts and XML
• Implemented Model View Control (MVC) architecture using Struts Framework
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model Component.
• Responsible for Testing - unit testing & integration testing using JUNIT
• Writing procedures and Packages for Report Generation using Oracle as Database.

Environment: Java/J2EE, Java Script, JDBC, PL/SQL, JUNIT, MS Excel.

Confidential

Software Engineer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, J2EE, JSP, Servlets, Java Beans, JavaScript, Oracle 8i, HTML, Tomcat, XML.