SUMMARY

• Overall 5+ yrs of Healthcare IT Experience with 4 years of EMR/Epic experience with focus on Confidential Ambulatory.
• Certified EpicCare Ambulatory and experience with Build, Implementation, Testing and Production Support of various modules of EpicCare Ambulatory and build experience with various Master files including: Setups in Procedure (EAP), Department (DEP), Provider (SER), Employee (EMP), Preference lists (LPF and EPD), In - basket Classes and Pools (Category Lists), Order transmittal Essentials (LOM and LWS), Decision Support (HIM), Results routing (LRS), Questions (LQL) and Order (ORD) records
• Proven experience with Meaningful Use Compliance related Build, Workflows and Clinical Quality Measures and with MU Reporting with RWB
• Experience with Epic 2012 Upgrade and with multiple complete go live life cycles, SU tests and Go-live support.
• Experience working with Specialty Clinic Build (Pediatrics, Cardiology, Pain Management, Ophthalmology etc) and with multiple Community and Provider based clinics as part of Community Connect project.
• Well versed in Reporting Workbench Reporting, Chronicles database search, networked queries, duplicating and editing various INI’s including configuring Print groups and Reports.

PROFESSIONAL EXPERIENCE

Confidential, OH

Ambulatory Application Coordinator

Responsibilities:

• Involved with build of various Ambulatory masterfiles: Setups in Procedure (EAP), Department (DEP), Provider (SER), Employee (EMP), Preference lists (LPF and EPD), In-basket Classes and Pools (Category Lists), Order transmittal Essentials (LOM and LWS), Decision Support (HIM), Results routing (LRS), Questions (LQL) and Order (ORD) records
• Identified and completed re-test requirements during dress rehearsal to ensure accurate security configuration for end-users prior to go-live
• Working on Nova to setup buckets for different release notes for better organization and assigning buckets to different analysts for review. Reviewing multiple release notes and documenting the changes coming
• Resolved Provider access related issues.
• Participated in roll out of more than 25 practices for Affiliates and more than 15 practices for Owned practices. Ownership of multiple provider based clinics and 12 Community connect clinics in Orthopedics, Cardiology, Pediatrics, Pain Management and Neurosurgery.
• Complete responsibility of Affiliate clinic Orders Rule and Workflow engine rule build.
• Implemented Transition of Care workflows and Inbasket notifications and designed Results Routing at system level, department level and provider level for multiple specialties and subspecialties.
• Involved in hardware assessments and hardware location arrangements within facilities
• Hands on OTX printer mapping/troubleshooting experience. Extensive testing and troubleshooting on workstations and printing issues, printer configurations, and print queue maintenance
• Worked with the MU team to build mappings for Meaningful Use Objectives including Disease Management and Smoking cessation. Worked on several MU related release notes
• Built and tested multiple setups proposed in SU's specific to Meaningful Use, Tested and troubleshooting the Objectives and Clinical Quality Measures workflows and data using Clarity Reporting Workbench reports.
• Implemented multiple EPIC Disease Registries with client customization

Confidential, MI

EpicCare Ambulatory Analyst

Responsibilities:

• Responsible for EpicCare Ambulatory build, development and Production support. Development work includes creating new programs/applications to support various business needs.
• Worked with build with nearly all modules of ambulatory including but not limited to Setups in Procedure (EAP), Department (DEP), Provider (SER), Employee (EMP), Preference lists (LPF and EPD), In-basket Classes and Pools (Category Lists), Order transmittal Essentials (LOM and LWS), Results routing (LRS), Questions (LQL) and Order (ORD) records.
• Built more than 200 Destination Mapping (LOM) at the workstation level and tracked/tested numerous workstations, printers and reviewed and submit build data for new devices.
• Performed multiple site visits and communicated with end users for the routing and mapping of the workstations to Destination Printers, developed testing scripts for Technical Dry Run (TDR) to check Workstations built and Printer mapping.
• Lead the On-site testing to validate the Destination Mapping (LOM) setup, After Visit Summary (AVS) printing and Patient Instructions printing for workstations for multiple sites.
• Built reports in Standard Ambulatory Application reports, Ambulatory Workbench reports.
• Coordinated and communicated with all other Providers, Clinical support staff, laboratory personnel, including pathologists, lab technicians, lab managers and representatives from nursing, medical records and other business/clinical entities.
• Worked collectively with all Clinic Managers, LabCorp and Sonora Quest personnel in reconciliation of the Account numbers for Providers, updating them in EPIC and setting up new accounts if required.
• Actively monitored the Lab/interface error queues and resolved the errors by updating the Identity Mapping (MPI) for the Procedures (EAP) and Departments (DEP).
• Primary owner for all the Ambulatory Resulting Routing Schemes (LRS). With Co-operation from the providers from different clinics, built and maintained the Resulting Routing schemes. Actively monitored Result Error pool and resolved the issues on daily basis.
• Created Multiple Queues to coordinate with Hospitals and configured various ROI and Care Everywhere Reports
• Worked with Cardiology Specialty Clinics and providers in setting up custom Navigators (LVN) and Activities to optimize the workflow.
• Built security classes in Ambulatory, IP, Shared, IB and Chronicles and designed Sub-templates, Profile overrides, User roles, menus, profiles and other security related INIs.

Confidential, NY

Epic Application Coordinator

Responsibilities:

• Expertise in build with various Ambulatory modules such as Order transmittal Essentials (LOM and LWS), Decision Support (HIM), Results routing (LRS), Setups in Procedure (EAP), Department (DEP), Provider (SER), Employee (EMP), Preference lists (LPF and EPD), In-basket Classes and Pools (Category Lists), Questions (LQL) and Order (ORD) records.
• Building and testing Smart Lists, Smart Texts, Smart Groups, Smart Sets, Best Practice Alerts and Preference Lists, Create and Manage Smart Phrases.
• Build experience in Security setups for Users and Providers. Worked on Security Classifications that fix the security issues of business partners, Users and Providers. This needed close coordination with the Business team in order to provide correct security to the End Users, Providers in accordance with their requirements.
• Effectively implemented EPIC EMR on multiple physician practices. Worked as the Site Analyst for family practices and Specialty practices. Provided elbow - elbow support to the end users including Nurses and providers ensuring them to follow the correct workflow on EPIC. Very good knowledge about workflows followed by Outpatient providers and nurses.
• Expert level experience with Chronicle report generation. Successfully done searches and built bulk reports on different INIs. Gather and write report requirements and report technical design documents. Work with report (business) owner to do report prototyping; communicate effectively with business owners; and quickly understand the business problem and creatively design reports to solve the business problem.
• Worked on Production Support for Ambulatory Team, getting complete understanding of Remedy - a ticketing tool. The main objective of Production support was to resolve high priority Incidents and Service requests with challenging deadlines.
• Worked on several tickets which included EAP maintenance, synonym addition and removal, LPF imports, copying LPFs from provider to provider, maintenance of default pharmacies, open chart escalations in DEP records, LOM Updates and setups, Security tickets that included giving Edit notes security and setting appropriate flags for providers, building, activation and deactivation of pools and classes, results routing schemes for SER records, routing call center messages and secure messages for Providers.

Confidential, NJ

Business Analyst

Responsibilities:

• Gathered requirements and analyzed them to convert into functional requirement.
• Conducted JAD sessions to elicit business and system requirements.
• Conducted gap analysis and documented inconsistencies between the product enhancements.
• Created use cases to demonstrate requirements to IT development team.
• Designed workflow model, prototype model, collaboration/sequence diagrams, context/data diagrams and UI specs.
• Tested the system with HIPAA, HL7 and EDI.
• Verified the privacy issues and compliance with the HIPAA Security and Privacy Act.
• Created class diagrams and participated in formal requirement review sessions.
• Analyzed requirements to ensure that the established acceptance criteria for requirements are met.
• Developed test scenarios and participated in system, regression and user acceptance testing.
• Managed requirements and identified inconsistencies with project plans and work products.
• Developed project using web based technology. Worked to provide billing system enhancements.
• Worked with the front end team while storing the patient's information into the database using Facets software.
• Used Facets to maintain data about enrollment, billing and healthcare claims management and to store, send and receive HIPPA transactions and facilitate the administration of HIPPA privacy rights.
• Interacted with the SMEs to gather information about the health care enrollment, billing and health care enrollment, billing and health care claims processing and checked if they are processed in the correct manner.
• Experience working with EDI transaction such as 837, 270, 271, 276 and 835 transactions.
• Worked closely with the technical team to ensure testability of requirements.

Confidential - Deerfield, IL

Business Analyst

Responsibilities:

• Created and updated Business Requirement Documents and Functional Requirement Documents.
• Acted as a liaison between the business units, QA and the technology teams. Led JAD sessions and acted as the lead facilitator for various projects from start to finish through the SDLC.
• Participated in Code Reviews, System Testing and UAT followed by production verification, post production testing and support.
• Conducted BRD walk through session with the entire finance team, business, testers and developers after the completion of the BRD. Organized meetings with the SMEs of the dependent systems. Conducted weekly issue meetings with customers.
• Resolved HPSD Tickets (Service Request) and deliver high quality resolution to the client.