SUMMARY:

• A salesforce certified professional with over 5 years of IT experience includes 4 Plus years of experience in Development, Administration and Support of Salesforce.com with domain experience in Financial, Banking, Health Care, Retail and Non­profit Organizations in Software Development and support of applications.
• Experience in creating Custom Apps, Custom Objects, Fields, Buttons, creating Sharing Rules, Page Layouts, Search Layouts, Record Types and Related List.
• Extensively worked in development and customization of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Custom Buttons & Links and S­Controls.
• Functioned as Scrum/Agile Coach/mentor for all scrum teams with goal of alignment and adoption of Agile principles
• Experience in establishing relationships based on business use cases using salesforce relationships Master­Detail, Lookup and Manitoban (Junction Object) between objects.
• Organized and lead Agile Scrum ceremonies, Daily Stand up, Sprint Planning, Retrospectives, and Demo, coordinate meetings with key leaders, create project plan for agile sprints, identify and resolve dependencies, and sequence features and user stories with product owners for two scrum teams.
• Execution of Test Cases through Testlink, defect reporting and tracking through JIRA.
• Having good experience in working with test management tool HP ALM, JIRA
• Handling the Tickets by using Target Process and Jira
• Create/write technical user stories in Rally and Jira for development and plan system dependences for project roadmap.
• Hands on experience with administrative tasks like managing Users, Roles, Profiles, Permission Sets, Validation rules, Workflows, Approvals, Data migration and Deployments.
• Experience in creating Formula Fields, Rollup Summary Fields, Validation Rules, Workflow Rules, and Approval Process.
• Hands on experience in implementing Sales Cloud, Marketing Cloud, Service/Support/Call Center and Collaboration(Chatter) Clouds, Communities and Sites using Force.com platform in Salesforce.
• Implemented Lead Management (Web - toed, Assignment Rules, Auto Response Rules) and Case Management (Assignment Rules, Escalation Rules, Auto Response Rules, Email­to­Case).
• Working knowledge in integrating Salesforce.com application with external systems using - SOAP and REST Web service and salesforce WSDL's (Partner and Enterprise).
• Hands on experience in creating Report Types, Reports, Dashboards and Scheduling Report Runs.
• Experience with server­side programming JavaScript for implementing the development of AWS applications.
• Experience in creating User Interfaces (UI) using CSS, HTML, JavaScript and AJAX.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experience in performing CRUD (Create, Read, Update\Upsert, Delete) operations of data using Dataloader, and Import/Export wizards from legacy CRM database into salesforce.com using apex scheduler on timely basis.
• SalesForce with recursive AWS IDE Instances for clients utilizing GitHub and Amazon for stability.
• The Defect Management tool used here was JIRA.
• Experience in migration of applications from Sandbox to Production using Force.com Migration Tools like Eclipse Force.com IDE, Change Sets, and Ant Script.
• Strong work experience in User Interface Designing, System Testing Performance
• Strong experience in implementation of Struts, spring frameworks in Java, J2EE applications.
• Working closely with developers, scrum testing and Monitor test progress and report to Project QA Manager, thus involving in product delivery, posting issues in issue tracker- JIRA
• Worked actively in various phases of System Development Life Cycle (SDLC) by implementing methodologies such as Waterfall, Rational Unified Process (RUP), Agile (Scrum).
• Manage all the process related work like timesheet, audit, C2 metrics pushing, Jira etc.
• Strong scripting experience in writing build scripts using Apache Ant and Maven.
• Sound knowledge in Version control systems like CVS, Subversion, Clear Case, VSS.
• Experienced with RDBMS implementation and development using Oracle 8i/9i/10g, PL/SQL, SQL Server, Sybase, DB2 and MySQL 4.0.18.
• Good experience in SQL, PL/SQL and writing Stored Procedures, Functions, Packages, Views and Triggers.
• Good understanding and knowledge of preparing System Design using UML methodology with Rational Rose. Preparation of class and sequence diagrams using Rational Rose.
• Excellent communication and Inter­personal Skills, well organized, goal oriented.

TECHNICAL SKILLS:

Sales force.com Technologies: Standard /Custom Objects, Workflows & Approvals, Apex Classes/Controllers, Scrum, Apex Triggers, Visualforce Pages, Data Loader, Reports, Workflow Rules, Agile, Validation, Record Type, Role Hierarchy, Page Layouts,jira, Dashboards, AWS, Force.com IDE, and Eclipse, Design Patterns, MVC pattern.

Tools & Technologies: Eclipse, Force.com Eclipse IDE Plug­in, Force.com Explorer, Force.com Data Loader, Informatica, Cast Iron Systems, Force.com Excel Connector, Force.com Platform (Sandbox and Production), App Exchange Applications.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, AJAX, Java Script, Informatica.

Languages: Java J2SE, C, C++, APEX, SQL, SAS

Office Tools: MS Excel, MS Word, MS Powerpoint, MS Project, MS Outlook, MS SharePoint and MS Visio

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies: SDLC, RUP, AGILE, UML, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Salesforce.com Business Analyst

Responsibilities:

• Designed, Administered and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• The Defect Management tool used here was JIRA.
• Create/write technical user stories in Rally and Jira for development and plan system dependences for project roadmap.
• Utilized Agile-SCRUM and Waterfall methodology for the entirety of the projects
• Used AGILE SCRUM methodology to manage the software development process
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Execution of Test Cases through Testlink, defect reporting and tracking through JIRA.
• Having good experience in working with test management tool HP ALM, JIRA
• Handling the Tickets by using Target Process and Jira
• Involved in data migration and integration using Apex Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force
• Extensive experience in lead case management (Web­to­Lead, Email­to­Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Working closely with developers, scrum testing and Monitor test progress and report to Project QA Manager, thus involving in product delivery, posting issues in issue tracker- JIRA
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Developed business process models in Scrum environment.
• Helped to create and translate user stories to define the functions the system must provide, and to facilitate requirements management.
• Assisted scrum master to facilitate the scrum and helped to act as a buffer between development team and non-development distractions.
• Assisted to conduct daily scrum to summarize what has been done, plan what needs to be done, and recognize impediments.
• Created Profiles and Roles based on Organizational role hierarchy, implemented
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web­to­Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• SalesForce with recursive AWS IDE Instances for clients utilizing GitHub and Amazon for stability.
• Administered Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E­Mail Management, Application management using Force.com Plug­in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Manage all the process related work like timesheet, audit, C2 metrics pushing, Jira
• Worked on configuration, security and security controls aspects of Salesforce.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.

Environment: Saleforce.com Sales, Service, Agile Scrum, Visual Force (Pages, Component & Controllers), Force.com, Excel, CRM Fusion Demand tools, Jira, Apex Language, Data Loader, MS Visio, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, AWS,Security Controls, Custom Tabs and

Confidential, Dallas, TX

Salesforce.com Business Analyst

RESPONSIBILITIES:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• The Defect Management tool used here was JIRA.
• Designed, Administered and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Salesforce AWS Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Create/write technical user stories in Rally and Jira for development and plan system dependences for project roadmap.
• Facilitated Agile Scrum ceremonies as a Scrum Master for specific technical tracks including: sprint iteration planning, story grooming, daily stand ups, sprint retrospectives and release planning for Broker System Implementation - Scrum of Scrum Project across all disciplines of the organization.
• Manage all the process related work like timesheet, audit, C2 metrics pushing, Jira etc.
• Designed and deployed the Custom objects, Custom tabs, Entity­Relationship data model to store patient’s information validation rules, Workflow Rules, Auto­Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Administered Visual force page using the extension controller according to the clients' requirement.
• Working closely with developers, scrum testing and Monitor test progress and report to Project QA Manager, thus involving in product delivery, posting issues in issue tracker- JIRA
• Organized and lead Agile Scrum ceremonies, Daily Stand up, Sprint Planning, Retrospectives, and Demo, coordinate meetings with key leaders, create project plan for agile sprints, identify and resolve
• Worked on agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Administered Unit test class for Apex class and worked for improving code coverage.
• Administered SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Experienced in all phases of SDLC with Waterfall, Agile methodologies (Scrum and RUP) and monitored day-to-day team progress and delivered information management projects with zero post-production issues.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Case Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked with server­side programming JavaScript for implementing the development of AWS applications.
• Administered Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created multiple visual force pages for various requirement need.
• Created Email templates and inbound emails using Visual force for the clients andcustomers
• Worked on Notifications to intimate the owner of records and their higher officials.
• Evaluated Salesforce.com support module for call­center and help desk application.
• Reviewed training documents to ensure new functionality is captured properly and adopted by users.
• Implemented data migration and data loading using Data loader, import wizard.
• Worked with Custom reports and report generation.

Environment: Saleforce.com Sales, Service, Visual Force (Pages, Component & Controllers), Force.com, Excel, CRM Fusion Demand tools, Apex Language, Data Loader, MS Visio, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, AWS, Jira Security Controls, Custom Tabs and Objects, Email Services, App Exchange, Agile Scrum,HP quality center, site force, Marketing Automation.

Confidential, New York, NY

Salesforce.com Administrator/Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, Administered and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Involved in data migration and integration using DataLoader, Data Import Wizard.
• Worked in Administration, Configuration, Implementation and Support of sales forceCRM and Sales force SFA applications.
• Extensive experience in lead case management (Web­to­Lead, Email­to­Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implementedRecord­Level and Field­level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web­to­Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Administered Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E­Mail Management, Application management using Force.com Plug­in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Saleforce.com platform, Apex Language, Agile Scrum,Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader, Informatica OnDemand, Force.com API, Workflow & Approvals, Jira, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug­in.

Confidential

Java/J2EE Developer

Responsibilities:

• Programming by Using Struts Frame Work with MVC architecture implementation.
• Analyzed the specification documents to come up with the design and classes in UML for the modules that I am involved in using Rational Rose
• Used MVC2, Session façade, Application Integration patterns.
• Configuring the Jakarta Struts Framework 1.1 and Web Sphere 4.0 Application Server.
• Administered user interfaces using JSP, CFML, JSTL, Struts, HTML, CSS, Java Script in ColdFusion 4.5.
• Implemented existing object oriented database schemas using SQL, in Oracle 9i. Also wrote stored procedures and triggers for error handling and other activities.
• Administered the servlets necessary for handling various client requests.
• Designed and Administered the Entity beans required for all the database tables required for processing requests and session beans to debit and credit the account, to update the database with cheque orders.
• Administered XML schemas and DOM parsers for all the XML documents used for data transfer and also Administered XSLT code for them.
• Designed interfaces and Administered banking related J2EE web services for the application.

Environment: Java/J2EE, J2SE, Struts 1.1, XML, DOM, SOAP, Eclipse, Weblogic 8.1, Tomcat, Oracle 9i, PL/SQL.