SUMMARY

• Over 9 years of experience in Application Development and Maintenance, which includes design, development, deployment and implementation of Projects in the areas of Business Process Management (BPM), Java/J2EE Client and Server side Enterprise Applications.
• Have a good exposure in the areas of Business Process Management, Business Rules, Project Management, Business Analysis, DCO, Requirement Analysis, Application Customization, Process Flow Design, Development, Maintenance and Production Support.
• Involved in Designing High Level Class structure, Workflows and Rule Set Management in Pega PRPC
• Experience in implementation of various PRPC components like Decision Tables, Decision Trees, Declarative Expressions, Data Transforms, and Agents etc.
• Expertise in PRPC flows, Activities, Activity step methods.
• Expertise in developing User Interfaces, Screen Layouts using Sections, Navigation, Flow Actions.
• Good knowledge on PRPC construction and debugging tools such as tracer utility, clipboard, Application accelerators and Expression builders
• Experience in building and implementing SOAP web services and consuming external web services from Pega PRPC by creating Service and Connect SOAP rules.
• Experience in external database configuration and RDB rules to query external database.
• Experience in troubleshooting & performance tuning of PRPC applications using Rules Inspector, Clipboard, Tracer, PAL and Log analyzer.
• Worked for technology excellence group (COE) of TCS and involved in POC development and in TCS pega solution provider (COE) team to help across domain PEGA projects.
• Experience in production support and support for end user by resolving the issues
• Experience in implementing enterprise applications using IBM Web sphere, RAD and Tomcat.
• Experience in Software development life cycle (SDLC).
• Experience in Project Implementation methodologies - AGILE and SCRUM.
• Experience in Upgrading Pega PRPC application from V5.4 to V5.5 and V5.5 to V6.2 and J2ee application from WSAD to RAD
• Installing Pega hot fixes, code migration to higher environments and support application in production

TECHNICAL SKILLS

Tools: & Utilities: Microsoft Visio Professional,Eclipse

BPM Tool: PEGARULES Process Commander V5.1, 5.4, 5.5, 6.1, 6.2

Database/Tools: MS SQL Server 2000, UDB DB2, IBM Mainframes.

Operating System: Windows 95/98, Windows 2000/NT.

Application Server: RAD, Web sphere, Tomcat, Eclipse.

Programming Languages: Java, EJB.

Frameworks: MVC-2, Struts, CAFÉ-I and CAFÉ-II framework, CPM

Internet Technologies: JSP, JSF, XML, JavaScript, HTML.

PROFESSIONAL EXPERIENCE

Confidential, NC

Lead System Architect

Responsibilities:

• Business analysis and Requirements Gathering with direct client interactions .
• Preparing the mock-up screens, Flows and deck for the DCO sessions.
• Involved with Process Architects in designing of Flows.
• Preparing design documents by involving LSAs and system architects.
• Lead and guide the offshore team and making sure that day today issues are handled.
• Creation of Class structure in Pega PRPC, HTML rules, Properties (Data types) and Embedded Pages.
• Interpretation of complex flow shapes for business scenarios for better understanding
• Taking accountability and ownership of Cross Platform applications as it relates to Pega architecture and to ensure requirements and business partner expectations are met
• Providing input to staffing plans to ensure adequate project manager, business analyst, development, testing and business resource support pertaining to implementation of Pega rules
• Developed PRPC Declarative rules and Decision tables for determining the status of accounts.
• Developed several flow actions and Activities for actions.
• Created Declarative expressions for a value change on the properties.
• Extensively used Rule Inspector, Clipboard and Tracer for debugging of processes developed.
• Unit testing of Developed Applications and solved tickets in SIT and UAT and Production environments.
• Designed and created functions and libraries and custom section per application requirement.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging and monitoring application.
• Designed and developed agents for work object processing
• Created Gadget and HTML Fragment rules for custom portal.

Environment: Pega Rules Process Commander V6.1, MS Visio, HTML, JavaScript, JSP, XML, SOAP UI 3.0, Java, DB2.

Confidential, MN

Tech Lead

Responsibilities:

• Business Analysis and Requirements Gathering.
• Design and development of Data Model, Class structure, Organizations structure, Access Group, Process flow, Activities, Flow actions, Decision Rules, UI properties, Rule sets and versions.
• Created Operators, Workgroups, Workbaskets, Data tables, skills.
• Designed and developed Declare-Index, Declare trigger and Declare pages.
• Designed and created functions and libraries which are generic and can be utilized in all Ameriprise PEGA application.
• Designed flow processing using spin-off, split-join and split for each.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging and monitoring application.
• Designed and developed agents for work object processing
• Worked with Metadata Accelerator for consuming External Services, XSD and WSDL deployment.
• Created and implemented Service and Connect rules.
• Created Gadget and HTML Fragment rules for custom portal.
• Designed and Developed SLA (Service level Agreements) as per Business requirements.
• Designed custom Work User and Work Manager Portals.
• Involved in the migration and deployment of the application rules fromDEV to QA, UAT and Production environments including Production support.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.
• Worked with offshore teams in resolving Functional /Technical queries raised by the development team.
• Acted as a liaison between the business and the development team.

Environment: Pega Rules Process Commander 6.2, MS Visio, HTML,JavaScript,JSP,XML, SOAP UI 3.0, Java, Oracle 10

Confidential, NJ

PEGA Senior Developer

Responsibilities:

• Defined Case Management Portal and brought policy, quote, etc., undercover work objects.
• Extensively working on case designer and case types
• Good experience in Flow process and activities.
• For Underwriter risk assessment, Google Map integration for the policy holder resident location is identified and the different risks perils are identified and displayed to the user .example, Perils Prone to terrorism, earthquake, hurricane etc., are identified in that specific resident location and alert the underwriter with the map.
• Involvement in requirement analysis and developing POC during requirement phase.
• Shouldering overall responsibilities to understand Client Processes and to work efficiently to meet targets and deliver solutions in accordance with Cognizant quality control standards and business practices and procedures.
• Development using PEGA Rules Process Commander V 6.1 according to the Business Requirement.
• Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements.
• Responsible for making design documentation of the project.
• Responsible for creation of rule set designing, class structure and rule-resolution designing.
• Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios

Environment: Pega Rules Process commander V6.1, DB2, Java, JavaScript, web services.

Confidential, NJ

PEGA Project Lead

Responsibilities:

• Involved in entire SDLC phases of the project.
• Used CPM framework in FNOL process model.
• Interaction with Business Analysts to understand the business needs and requirements
• Implementation of PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints and Indexes etc.
• Created Activities, steps and methods like property set, page new, calling other activities for implementing core business logic
• Created Declarative rules, flows, action flows, validation rules.
• Created Section, Layouts, New, Perform, Confirm and Review Harness for UI screens
• Used RDB Method to created Database Connection and Created Web services using Connect SOAP.
• Developed Rules for validation and integration pertained to Rule-Connect- and Rule-Service.
• Modified out of box reports and created new reports using List view and Summary view rules
• Worked on integrating PRPC with External Applications using Connect SOAP, Connect java and Connect SQL
• Worked on creating Data-Admin-DB Name and connected External Database using the JDBC Connection pool
• Involved in Designing and developing high level class structure in PRPC like class groups, work classes based on the organizational hierarchy.
• Created specialized rule sets which served as containers for specific rule types.
• Implemented the pre-packaged workflows that come with the framework and customized them to support successful payments processing and handle payments exceptions.
• Created various flow-actions for successful exceptions management.
• Developed and Implemented activities involving number of steps and methods for calling standard activities that come with the framework and the PRPC.
• Implemented field validations using declarative expressions and declare constraints for known issues in the framework.
• Used Clipboard and tracer tools to navigate through flows along with the work objects and trace the results.
• Performed integration by developing rules pertained to rule-connect and rule-service. Major tasks involved integrating with SQL databases to fetch data and with SOAP/Web services to review particular data
• Taking care of Business Ad Hoc Requests to update the Production Data.
• Created product patch rules for the migration.
• Involved in Bug fixing, Unit testing and Performance testing using PAL
• Prepared Application Usage document and provided User Training.
• Coordinated implementation, Integration, UAT and also for bug fix and enhancement activities.
• Taken care of Change Management and sanity testing for the product deployed.
• Log Monitoring as well as fixing the issues from the log information.
• Supported change control activities for releases, upgrades and maintenance tasks.
• Resolved customer service tickets
• Automated various operational tasks based on the client SLA’s
• Maintaining documentation in the form of the Production Support training manuals, tasks, and Process Instruction Forms.
• Working with vendors to solve problems and implement changes.
• Primary point of contact in support of production issues during on-call
• Managed a team of system analyst’s off-shore to re-design and implement Error management system

Environment: Pega Rules Process Commander 5.5, MS Visio, HTML, UDB DB2, JavaScript, Java

Confidential, NJ

PEGA Developer

Responsibilities:

• Interacted with Users, Developers, Project Manager to understand the business
• Process, identify enhancements and gather Business Requirements.
• Development using Pega Rules Process Commander v5.4 according to the business requirement.
• Responsible for making design documentation of the project.
• Responsible for creation of rule set designing, class structure and rule-resolution designing.
• Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios.
• Involved in creating Activities, activity step methods, when rules and decision rules.
• Prepared the User Interfaces (section, harness, and flow action), portal representation.
• Implementation and integration of multiple external systems with soap connectors.
• Testing and debugging using tracer and rules inspector.
• Designing the SQL connector to get data from the external database.
• Involved in Creation of validation (property-validation. obj-validation) rules to implement business logic validation.
• Designing and developing Process Flows, Activities and User Interface Rules for Tickets Escalation System
• Developing Decision Rules, Map Values, Circumstance definitions and Activities by implementing complex business logic.
• Implemented an activity that sends an e-mail to the agent as well as attach the e-mail to the work object.
• Worked on circumstance definition rules for displaying the sections based on the departments and primary contact reasons
• Worked on Dynamic select, Declare Pages and Rule delegation.
• Implemented Connect SQL and Connect SOAP rules.
• Troubleshooting Prod issues with Pega tools like tracer, SMA and clipboard.
• Implemented declare index rules to expose the columns in the database.

Environment: PEGAPRPC V5.1, V.54, Java, RAD 7, Web Services, J2EEClient: Confidential Insurance Inc., NJSep’ 07 to Nov’07

Confidential

J2EE developer

Responsibilities:

• Worked with business users and clients during the Requirements phase for large enhancement which was done for aviation department (SCI aviation).
• Worked in CAFÉ (struts based) framework, which was provided by the client.
• Designed and developed user interface, Business Logic Tier and Data Access Tier.
• Developed Servlets, JSP pages, Beans and worked on Integration.
• Involved in migration of the application from WSAD to RAD server.
• Used ANT Framework to build and deploy the application.
• Prepared design documents for High Level and Low Level design.
• Design and coding of critical module.
• Involved in integration, unit testing, Regression and System testing

Confidential, NJ

Developer

Responsibilities:

• Project Standards and Technical Assistance.
• Responsible for system study, requirement analysis and system design .
• Participated in Database schema design.
• Designed and Developed Critical modules.
• Performed client side validation using Java Scripting.
• Involved in Design and development of screen using JSF and JSP
• Responsible for installation and configuring of RAD.
• Involved in unit testing, Regression and System testing.
• Involved in Database connection creation.
• Preparation of SQL queries for querying the database.