SUMMARY

• My objective is to continue growing in the Technical/Security Engineering field with emphasis on Operations Security, Risk Analysis and Management, Cryptography, Vulnerability Assessment, Technical Engineering, Disaster Recover, business Continuity and day to day technical challenges.

TECHNICAL SKILLS

Operating systems: UNIX, LINUX, WINDOWS, Mac OS X

Network Services Protocols: TCP/IP, DHCP, SNMP, SMB, SSH, SFTP, SMTP, POP, IMAP, HTTP/HTTPS, WINS, FTP, SCP, TLS, TELNET, WIFI

Databases/ PL/SQL: Oracle DBA, MYSQL and MS Access database.

IT Security: Access Control Systems, Application Security, Threats and Vulnerability Assessment, Internet Security, Network Security, Disaster Recovery, Business Continuity, Cryptography, Risk Management, Security Monitoring, Data Movement and protection, Compliancy and Policies.

Process Management and Services: ITILS best practices, SDLC, Change Management, Release Management

File Transfer Platforms: Axway Synchrony Gateway, Sentinel, Navigator, Passport, and IBM Sterling Commerce Connect Enterprise (C E)

Programming: Familiar with C, C++, VB 6.0, VB.NET, ASP.NET, HTML, DHTML, JCL and JavaScript and familiar with PHP, Perl and CGI.

PROFESSIONAL EXPERIENCE

Confidential, Horsham PA

IT Senior Systems Management Consultant

Responsibilities:

• Applications: In Support of Web Content Management (Adobe Experience Manager), WebSphere 7.5, Tivoli Work Scheduler, IBM Message Queue (MQ), Subversion (SVN) Control, source code control systems, Oracle Database, REST and SOAP web services, XML, WSDL and working in a Waterfall and Agile environment
• Security: Assessing platform and Infrustratual strategies including High Availability, Security Certificates and Key Management, Environmental stability, System Resiliency, Business continuity, disaster recovery, Vendor/Third Party Data Transfer
• Vulnerability Scan report reviews and remediation, Identification of system weakness, Penetration scan, Security and encryption Key management, Vendor/Third Party Secure data transfers.
• Support: Using ITILS best practices in Incident Management, Problem Management, Change Management, Configuration Management, Release Management, developing release plans task and writing and performing health check impacted by release or changes.
• Infrastructure: Maintenance Support, Event monitoring and log mining of our infrastructure activity. Areas covered include F5 firewall, Network traffic, DNS services, Servers availability across multiple data centers, Database, Monitoring Tools (Splunk, Dynatrace)
• Create, update and maintain our Architectural Diagrams, support documentation, Creating Standard Operating Procedures, Capacity planning management and Server performance baselines and participating in 24x7 on call rotation.

Confidential, Philadelphia PA

Incident Manager

Responsibilities:

• Managing and coordinating high priority incidents, escalations, bug fixes, maintenance, changes, releases, new product launches and supporting field testers.
• Coordinating various Engineering groups, vendors and developers in resolving technical issues affecting web and mobile apps Example: Xfinity TV, TV GO app and more apps in development
• Updating support documentation, run books and Operating procedures
• Working with various trouble shooting tools like Splunk, Dyna Trace, OIV monitoring tools in support of mobile and web apps
• Data Analysis, metrics, reporting, monitoring and indentifying technical issues
• Validating IP linear streams, recording and playbacks on the web and mobile apps cross the entire country
• Day to day review of escalated support incidents in our the Cloud TV queue and have them escalated to the responsible engineering teams

Confidential, Wilmington, DE

Technical Operations Analyst/ Work Load Manager

Responsibilities:

• Work load Management: Reviewing and resourcing submitted projects, work orders, enrollment requests for new role outs, enhancements, update, decommissions, maintenances, DR exercise and ad - hoc transfers
• Project implementation: performs code changes, file transfer updates and modification, file transfer setups, testing and production implementations.
• Maintenance: Reviews, schedules, resourcing and approving maintenance schedules impacting our line of business and infrastructure. This includes patching, software update, code fixes, reboots and I also participate in these maintenance implementations.
• Disaster Recovery: Reviewing, resourcing approving DR exercises that impact our vendors, partners and our infrastructure and gateway
• Security Maintenances: Uploading, retiring, renewing and decommissioning security related components like NDM Secure + certificates, SSH Keys, SSL certificates, PGP keys, Security profiles, network profiles, and also reviewing all Third Party oversight approvals for vendors.
• ITSM Reviews and Approval: Provide review and approval for ITSMs impacting our line of business. Also provides resources to assigned ITSM tasks impacting us.
• Service level support and Escalation: Provide 2nd, 3rd support and 4th level support and participation in the on-call escalation rotation.
• Training: Coordinates Audit and compliancy issues, creates training recommendations for the Support and Engineering team.

Confidential, Newark, DE

Technical Operations Consultant

Responsibilities:

• Project management, Change Management, disaster recovery, vendor configuration management, information security and Third party oversight.
• Decommission project and implementing a new managed data exchange suit composed on Axway Gateway, Sentinel Monitoring, Integrator and passport.
• Implementing, providing quality assurance, securing and encrypting the managed data in the replacement of the old legacy system with the Axway back bone.
• Worked on In-Sourcing Project. Diverting financial transactions to our in-house environment. Full control and core processing platform from TSYS.
• Developing Application Support Documentation for the Core Processing Platform.
• Training employees on Core Processing Platform using Connect: Direct tools and accessing, supporting, viewing, editing, transmitting, unbundling files libraries on an OS390 environment.
• Resolving escalated tickets related to file transfers utilizing FTP w/PGP encryption, SFTP, Connect Direct and failed job schedules on both UNIX systems and Mainframe.
• User account management on both Unix servers and Oracle databases
• Performing Enterprise Change Management, system maintenances and data restoration.
• User account management on both Unix servers and Oracle databases
• Performing Enterprise Change Management, system maintenances, data restoration and SLA up keep.
• Resolving escalated tickets related to file transfers utilizing FTP w/PGP encryption, SFTP, Connect Direct and failed job schedules on both UNIX systems and Mainframe.
• Currently working on Decommission project and implementing a new managed data exchange suit composed on Axway Gateway, Sentinel Monitoring, Integrator and passport.

Confidential, Philadelphia PA

Technical Production Consultant

Responsibilities:

• Working on a decommissioning project to eliminate the bank’s Data Express System and implement IBM’s Sterling Commerce platform Connect: Enterprise (C:E)
• Setting up communications between business and the bank to communicate using various internet protocols like Secure HTTPS sites, Secure FTP, FTP with PGP encryption, SSH FTP, VPN, Extranet, NDM or Connect Direct.
• Moving Async, Bisync, NDM with SNA and Plain FTP transmissions from the Mainframe OS390 to a UNIX (Connect: Enterprise) environment.
• Setting up Auto Connection Definitions (ACD), Encryption and Decryption, Setting up NETMAPS and Remote Site Definitions (RSD) configurations.
• Documentation, Conversion Process Flows, Process Control, Scripting, testing, migration and implementation.

Confidential, Newark DE

Technical Support Analyst

Responsibilities:

• Linux hosting support with Red Hat enterprise 4, PHP, Perl and CGI support Apache 2.0 server configuration and maintenance.
• Supported personal and small business hosting, Email, domain registration and DNS administration, web tools like front page and dream weaver.
• Provided support for Database and web applications like ASP.NET 2.0, Cold Fusion MX, Microsoft Access, MS Sql 2000.
• Virtual Private Server (VPS) support with administrative tools like Plesk and Cpanel on Windows 2003 Servers.
• Supported World Press blog hosting, theme plug-ins, integrated blacklist, comments and track backs, Search Engine Submission, Site-Designer, Smarter-Mail and Smarter-Stats application.
• Ecommerce web hosting with Miva Merchant software, payment gateway integration, Merchant accounts and credit card processing.

Confidential, Chester brooks PA

Technical Support Representative

Responsibilities:

• Supported both shared hosting, Managed Servers, Linux root Servers, Windows 2003 both web and standard edition and Apache 2.0 server
• Usage of advanced recovery tools for data restoration, backup, security and safety with tools like FTP, SSH, Remote Desktop Connection, PC Anywhere, Server Re-Image, External Firewall configuration and IIS.
• Email support with POP3 and IMAP accounts, DNS, Mail Records configuration, Microsoft Exchange services, with Outlook 2003 and Mobile Devices.
• Supported Linux environment with server settings, system configuration, recovery tools, backup, traffic/Bandwidth usage, security, emails, IP and DNS administration and Plesk control panel
• Supported Windows environment with server settings, MSDE, FTP, Email, and IIS, Share point services, Windows rescue, SSL certificates and serial console.
• Domain name registration, transfer, sub-domains, advanced DNS management, domain forwarding, SSL certificate registration and certificate installation.
• Provided support with E-Shops, payment gateway, shopping cart rules and product search settings.

Confidential, Philadelphia, PA

Assistant Manager

Responsibilities:

• Maintains and provides support for companies’ Pay of Foot (POF) systems.
• Supported and maintained terminal and end users computers with various business applications.
• Producing daily financial reports and daily management overview. Also handled general administration, handling initial claims and customer relations.
• Performing financial audits and cost benefit analysis and budgets.

Confidential, Philadelphia, PA

Web Programming Intern

Responsibilities:

• Involved in supporting, maintaining, editing and administering company website and all their web application like the Philadelphia Flyers website, Philadelphia Phantoms website, Confidential Spectacor website, and Wachovia Center and Spectrum website.
• Involved in a project to merge First Union websites to Wachovia websites during the company merger.
• Used the following applications ASP, HTML, CCS, JavaScript, Visual studio, dream weaver and flash.