SUMMARY

• 12 years of professional experience in Information Technology including experience in Salesforce.com, Web Services and Web - based applications.
• Over 4+ years of experience inSalesforce.com CRM and Force.com cloud platform with proficiency as developerandadministrator.
• Experience in working with Agile/Scrum and Waterfall software development methodologies.
• Experience in designing of custom objects, custom fields, role hierarchy, customize page layouts, Pick list, Workflow Alerts, Actions, Approval, Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in developing & customizing the applications using Visual Force Pages, Visual Force components, Apex Controllers, Apex Triggers,HTML, DHTML, Java Script, jQuery and CSS.
• Excellent communication and interpersonal skills backed up by sound professional ability to work independently as well as a team member.
• Skilled Confidential handling complex projects, customer expectations, and rapidly-evolving requirements.

TECHNICAL SKILLS

CRM: SalesForce.com, APEX, Visual Force, Sales Cloud, Service Cloud, Marketing Cloud, CPQ(APTTUS), Data Loader, Jitterbit, Pardot

Packages: Force.com IDE, MS Office, MS Excel, PowerPoint, Conga

Languages: Java, APEX, Visual Force, SOQL, SOSL, SQL, RDBMS, HTML, XML,SQL, PL/SQL, C, C++, VB Script, Javascript

Databases: Oracle, DB2, SQL Server, MySQL, MS Access

Tools: HP ALM Quality Center 11, Parasoft SOATest, Eclipse IDE, TOAD, Putty, HUDSON, SQL *Plus, Selenium IDE, WinSCP, Filezilla, Jenkins, SVN, Rally, Force.com IDE

Web Technologies: Web Services, JavaScript, CSS, HTML, XML, REST API, SOAPAPI, AJAX.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Consultant

Responsibilities:

• Working as Salesforce developer/Administrator to ensure proper setup and maintenance
• Providing technical support for over 1000 users ofClearbit Customers who is using their integration product.
• Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor limits.
• Developed Apex classes, Controller, Custom Controllers and Triggers for various functional needs in the application.
• Deployed customizations from Sandbox to other environments using Change sets.
• Strong working Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Responsible for all the Data Migrations using Data Loader for all projects in CSV files.
• Designed various Web pages in Visual Force for functional needs withinSalesforce.
• Proficient Experienced in various Governor Limits and in optimization of existing Governor limits.
• Implemented Change Sets Deployment. Developed Test classes and increased the code coverage.
• Created an application in Lightning experience using lightning components and framework.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Outlook, Workflow & Approvals, Reports, Custom Objects, Java Script,SOQL, REST, Lightning Experience

Confidential, TX

Salesforce Developer/Administrator

Responsibilities:

• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Customized tabs for among different business users groups and business centers.
• Developed Apex classes, Controller, Custom Controllers and Triggers for various functional needs in the application.
• Designed and Developed Dashboard to monitor Sales activities based on geography
• Well versed with on premise infrastructure integration forSalesforce.com using Force.com platform, SOAP, REST and third party packages.
• Configured Live Agent and developed pre-chat forms forLiveAgentcustomization using visualforce
• Implemented internal workflow and manage inter- and cross-department projects.
• Created the workflows for automated Case routing, Case escalation, alerts and custom coaching plans. Workflows ensure unresolved cases are escalated based on company priorities.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Experienced in deploying the AppExchange applications and integrating with third party applications
• Experience in capturing, analyzing and documenting requirements forSalesforce.com implementations.
• Proficiency in implementing Apex classes, Test classes, Triggers, Visual Force (Pages, Components, Controllers), Batch Apex, Scheduled Apex, Anonymous Apex, Change Sets Deployment, Custom Settings, SOQL and SOSL.
• Experience in SFDC Integration using Web Services (SOAP, REST) and Apex Programming.
• Developed re-usable UI components with the Lightning Component Framework

Environment: SFDC APEX API, Java Script, XML, SOQL, Force.com, Apex Explorer, Visual force, SOQL, HP Quality Center, REST, SOAP.

Confidential, IL

Salesforce Administrator/Developer

Responsibilities:

• Worked on variousSalesforce.com standard objects such as accounts, contacts, cases, opportunities, products, leads, campaigns, dashboards and reports.
• Created users, roles, public groups and implement role hierarchies to provide shared access among different users.
• Created page layouts and search layouts to organize fields, custom links, related lists and other components.
• Created workflow rules and define related tasks, time triggered tasks, email alerts, and field updates
• Created email templates and inbound emails using Visual force for the clients and customers.
• Worked with end users on workflow, and help answer questions involving process, new account creation, cases, reporting and best practices.
• Developed Visual Force pages, apex classes and Extensions and controllers.
• Developed different Visual Force Pages, Apex classes, Triggers, Components and Controllers to suit to the needs of the application.
• Migrated data from accounting system intoSalesforce.
• Deployed the code over sandboxes using Change set.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Outlook, Workflow & Approvals, Reports, Custom Objects, Scheduled Apex Jobs, Custom Tabs, Email Services, Security Controls, Sandbox Force.com IDE.

Confidential, IL

Salesforce Consultant & QA Analyst

Responsibilities:

• Interacted with the requirements team, starting from requirements phase and communicated with them throughout the development and testing phase.
• Reviewed and analyzed the Technical Requirements, High Level Design, and Application interface design document and unit test plan, attended the peer review meetings, and voted for the approval of the documents.
• Involved in writing the System Test Plan according to ITUP standards, documented the Test cases in Excel and exported them to Quality Center.
• Requested test data based on the developed test set, executed tests, test suites and analyzed the test failure.
• Documented all the defects identified during functional/system testing in HP Quality Center & Rational ClearQuest and worked with the development team for getting the defects fixed and retested the test cases and closed them.
• Worked on various CSI Middleware services which include both Wireline & Wireless services like CSI-Credit & Validation, CSI-Network Management, CSI-Trouble Management and CSI-Order & Subscription Management.
• Used Parasoft SOATest tool to generate automated scripts and created batch files for each Service.
• Extensively used ITE middleware testing tool to test JAVA middleware applications using XML and SOAP.
• Worked as a SME for a few services, coordinated with offshore testers and helped them resolve the issues during testing.
• Documented the Testing Guides, Regression Test Sets and updated them for each release based on the functionality changes.
• Involved during Sandbox and Production Validation Testing for each release using Hudson tool.
• Worked on customization of varioussalesforce.com standard objects that are a part of Sales cloud, Service cloud like Accounts, Contacts, Opportunities, OLI, Products, Price books, Cases, Leads and Campaigns.
• Extensive hands-on experience in creating and managing Apps, Page Layouts, Search layouts.
• Experience in implementing the Many-to-many, Look-up and Master-Detail relationships and Automating the business Processes using Approval Process, Workflows, Escalation Rules and Auto-Response Rules.
• Excellent understanding of Roles, Profiles, Permission sets and sharing rules inSalesforce.
• Working experience in writing Apex classes and Triggers and creating Visual force pages.
• Excellent knowledge in writing SOQL and SOSL queries.

Environment: SOATest 9.1, ITE, HP ALM Quality Center 11, Rational ClearQuest, OSG Remedy, SonicMQ Explorer, WSDL Builder, Altova XML Spy, XML, Java, JDBC, Oracle 11, SQL*Plus, Putty, UNIX, Linux, SVN, WebSphere6.0, Hudson, TOAD,Outlook, Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows 7.

Confidential, IL

Sr. QA Analyst

Responsibilities:

• Analyzed the Functional & Technical requirements document along with Design document.
• Involved in writing the Test cases and executing them.
• Implemented and executed the Datastage Batch jobs in the UNIX environment.
• Involved in mentoring DataStage ETL testers, data modeling, developing test plan, testing datasets and documenting results.
• Extensively used the Inspector to verify that the data has been successfully loaded to Initiate HUB.
• Used WinSCP tool for FTPing the files between various systems.
• Good knowledge on HIPAA rules.
• Used Accenture’s SIR Tracker to log the defects and worked with the developers to fix the defects, retested them.

Environment: UNIX, WinSCP, SIR Tracker, Inspector, TOAD, Lotus Notes 7, Datastage

Confidential, IL

QA Analyst

Responsibilities:

• Interacted with the requirements team, starting from requirements phase, attended URD sessions, reviewed and approved their deliverables (technical requirements, high level design), communicated with them throughout the development and testing phase.
• Reviewed and analyzed the application interface design document and unit test plan, attended the peer review meetings, and voted for the approval of the documents.
• Identified test targets, test ideas, defined test details, traceability needs and determined test results. Analyzed the business rules for the application (middleware component) to be tested and developed a comprehensive set of test cases to fully test the business.
• Defined test approach, test environment configurations, and structured the test implementation.
• Reviewed the System Test Plans of all the testers working on the project and checked the documents for traceability coverage and also for compliance with the Confidential &T Processes (ITUP). Sent all the documents for getting concurrence from the project team.
• Requested test data and the structure of the relevant tables from the legacy systems based on the developed test set. Also requested access to the tables in the middleware database required to be verified during the testing of the application.
• Used Unix Shell commands for various purposes like FTPing of files, configuring the client properties, checking the logs of the transactions on the box corresponding to the tests run, etc.
• Used Batch files to create Tables and populate the tables with data.
• Implemented and executed tests, test suites and analyzed the test failure.
• Documented all the defects identified during functional/performance testing in HP Quality Center and worked with the development team for getting the defects fixed and retesting the related test cases and getting them closed.
• Created and executed SQL queries in SQL*Plus during Oracle 10g migration project.
• Documented all the possible risks associated with the testing, the assumptions made before testing, test entrance criteria and test exit criteria in the system test plan.
• Used Rational ClearQuest to log the defects during the migration to CSI.

Environment: HP Quality Center, Rational ClearQuest, XML, Oracle SQL*Plus, Java/J2EE, Vantive, Eclipse IDE, UNIX Shell, Documentum, FileNet Panagon DMS, Vantive 8.0.2, SonicMQ 4.0, CVS, WebSphere6.0, Sonic Explorer, ITE,Middleware