Senior Solutions Architect Resume

SUMMARY

Certified Salesforce.com Developer and Administrator with 8+ years of professional IT experience in consulting and Software Development with 5 years of relevant expertise in Salesforce.com.
12 years of experience handling a diverse set of customers and winning a customer excellence award.
Worked directly with clients to manage Salesforce projects including strategy creation, requirements gathering, process engineering, solution architecture, UAT, Deployment, Maintenance and Support.
Proven track record in Salesforce.com implementations for variety of verticals and sizes.
Strong knowledge of marketing, sales and service clouds.
Strong knowledge of OOAD, database designing, and SDLC.
Experienced in Configuration (Validation rules, Workflows, Approval Process, Lead Management, Roles, Profiles, Reports, Dashboards, Knowledge, Console, Entitlement and Chatter) and Customization (Apex classes, Triggers, Visual force), Data loader and Eclipse.
Experience in integrating SalesForce and other applications using SOAP and REST API Web services and outbound messaging.
Experience in implementing Agile methodology and ability to lead a team.

TECHNICAL SKILLS

Sales force.com: Apex, visual force, AJAX, SOQL, SOSL, JSON,Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, sales force.com force.com IDE, Apex data loader, web services, Controller.

Programming languages: C, C++, Java,.NET, APEX

Web technologies: Java script, XML, HTML, XHTML.

Database: SQL server 2008/05/2000 , My SQL.

Operating systems: Windows Server 2003, Windows 2000/XP, Windows 7/8/10

PROFESSIONAL EXPERIENCE

Senior Solutions Architect

Confidential

Responsibilities:

Involved in requirements gathering from users.
Design Requirement documents and functional document for teh development team.
Set up Assignment rules, Web to Lead, Web to Case and Auto Response rules.
Configured teh Case Management Process.
Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor limits.
Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
Implemented Classes, Interfaces, Keywords and Annotations.
Integrated Apex wi th External services by making callouts that used SOAP and WSDL.
Worked with Apex Scheduler to invoke Apex classes at regular intervals.
Worked with Dynamic Apex to access objects and Field describes information execute dynamic SOQL, SOSL and DML queries.
Created Custom Controllers to make external web service callouts, validate and insert data.
Created Custom Visualforce components and attributes to override teh look and feel of standard visualforce components.
Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display teh status of Ajax requests to display different values depending on whether it is in progress or completed.
Used Organization security, Network based security and Session security to implement platform security.
Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
Worked with Approval processes that used Email Approvals and Parallel Approval steps.
Created Dashboards and Dashboard Components and implemented multiple levels of dashboards and scheduled Dashboard refresh.
Designed Validation Rules to maintain data quantity and data consistency.
Enabling Knowledgebase for Neustar was an interesting challenge. Salesforce doesn't allow validation, triggers and mass update on published articles. We overcame these restrictions by several creative alternatives and some smart coding.
Configured Identity Confirmation and Login Restrictions, User Interface settings, and Company Profile.
Customized Profiles and created custom fields.
Worked with standard objects, business processes and field level security.
Set security and access rights using Organization Wide Defaults, Roles, Roles & Hierarchies, Sharing Rules, Public Groups, Sales teams, Account teams, Case teams and Folders.
Set up Workflow and Workflow Approval processing.
Print and export reports email and scheduled reports and refreshed dashboards.
Set up Salesforce Console functionality and navigation.
Configured custom objects, applications and tabs
Installed/Uninstalled packages from AppExchange.
Manage tasks, events, public calendars and multiday events.
Designed and developed User Interfaces for SalesForce users as per requirements.
Used sandbox mode for testing and migrated teh code to teh production instance in installments.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects,Custom Tabs, Email Services, Security Controls, Data loading, Salesforce One(mobility), Eclipse IDE Plugin.

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