SUMMARY:

• Experienced Senior Siebel CRM Certified Specialist with expert analysis, design, development, administrative, and configuration skills
• 12+ years of hands - on experience in Siebel CRM implementations in all phases of the IT system development Life Cycle.
• Siebel 7 Core Consultant certification.
• Siebel 8 Consultant Certified Expert.
• Customer Relationship Management (CRM) expert with more than 15 years of experience creating and implementing e-Business solutions utilizing Oracle, Siebel and other CRM products such as E.piphany and Pivotal.
• Participated in various domestic as well as overseas Siebel engagements which may also include working in an onshore/offshore development model.
• Goal-oriented all-round Siebel CRM team leader (expert analysis, configuration, integration, administration, management) adept at building strong relationships with co-workers and clientele.
• Proficient knowledge of the CRM principles and techniques.
• Above average educational achievements.
• Excellent oral and written communication skills.
• His professional drive is to find the best solutions to the client’s problems within the available time and budget given. Liang is able to work effectively as part of a project team as well as independently. He is a fastlearner, flexible, personable, persistent, empathetic and communicates effectively in a pleasant and transparent manner.

KNOWLEDGE MATRIX:

Oracle Microsoft Windows (all versions)

MS SQL Server 2008 R2

Apache (Web Server)

UNIX (AIX)

IIS (Web Server)

Linux (Red Hat)

Siebel versions 6.3 till 8.x (IP 2015)

TCP/IP

E.piphany

HTTP

Pivotal

HTTPS/SSL

Oracle Applications 11i

Encryption

MS Office Professional

XML

Oracle UCM

OSB/BPEL (Oracle Fusion)

Oracle Designer

SQL

Oracle Forms

PL/SQL

Oracle Reports

Java

TOAD for Oracle

Java Script

TOAD for MS SQL Server e-Script

Oracle SQL Developer

CSS3

SQL Loader / External Table

HTML5

SOAP UI

JQuery

XML Spy

MS SQL Server 2008 R2 Management Studio

WORK EXPERIENCE:

Confidential

Sr. Siebel Consultant, Siebel Open UI Lead, Requirements Engineer, Siebel Designer, Siebel Developer, Siebel Administrator

Responsibilities:

• Worked as requirements engineer with stakeholders through workshop sessions to gather functional requirements.
• Created and maintained SRS Requirements document.
• Performed impact analysis between Open UI stream vs other streams.
• Resolved bugs as part of preparing the Open UI environment.
• Customized the look and feel of the application for desktop- and iPad users, based on Synergy theme by creating custom style sheets which are in compliance with corporate identity guidelines, scripting, custom web templates and the like.
• Performed configuration and/or customization via Siebel Tools as per Siebel Best Practices

Confidential

Sr. Siebel Consultant, Sr. Siebel Configurator

Responsibilities:

• Worked with stakeholders in order to understand or gather business-, functional and/or technical requirements.
• Performed configuration and customization via Siebel Tools as per Siebel Best Practices: E-script, Workflows (synchronous and asynchronous), Business Services, JMS Queue, EAI, EIM a.o.
• Performed data fixes using SQL, Oracle SQL Developer, EIM and SQL Loader.
• Performed impact analysis, Unit- and System testing.
• Performed bug fixes and troubleshot incidents from Production.
• Created or updated technical documents.
• Mentored junior consultants.

Confidential

Siebel Solutions Architect, Siebel Administrator

Responsibilities:

• Worked with stakeholders for requirements gathering, design- and data (quality) analysis via workshops.
• Provided stakeholders a roadmap with solutions for their business needs within the context of the Siebel upgrade project to version 8.1.1.11 (incl. Siebel Open UI).
• Siebel System requirements analysis for implementing Open UI
• Setup and configured Siebel Open UI clients and servers ( oui object manager).
• Integrated Google Maps into Siebel via Open UI (Physical Renderer, Presentation Model, Manifest File).
• Reviewed Siebel Remote set up and made recommendations to improve performance and stability.
• Assisted in improving Level 3 Siebel support processes and resolving integration conflicts.
• Reviewed and/or created functional and/or technical documents. Improved quality of documents.
• Managed and coordinated communications with Oracle account manager in charge of the UPK product as part of a solution to improve users’ adoption and appreciation for the Siebel system.
• Managed and coordinated communications and price negotiations with Oracle University to arrange an in-house Oracle University training “Siebel Open UI Foundations” at the Altadis’ office.
• Participated in the UAT testing.
• Worked with off-shore team and mentored other team members. Acted as Siebel Administrator when necessary.

Confidential

Senior Siebel Developer, Siebel Administrator, Siebel Lead

Responsibilities:

• Interacted with business stakeholders for requirements gathering or to provide them with Siebel technical recommendations or solutions.
• Reviewed and/or created functional and/or technical documents.
• Maintained, and enhancements to the QLab system: development area includes configuration, e-script, EAI, Workflows, Business Services, Web Services, Siebel Remote, unit testing.
• Resolved bugs and defects or handled Service Requests to assist end-users as Level 4 support.
• Performed Siebel CRM Administrative tasks:
• Setup users as employee and remote user. Created local DB and updated srf package by running batch jobs (Generate New Database, Data Extract) and Siebel Anywhere for remote users.
• Tuned performance of Siebel Remote process.
• In the event of a crash analyzed FDR files and SARM, and raised log levels to create more detailed log files.
• Installed and configured Gateway, Remote and Siebel Servers: migration and DLL sync.
• Worked with off-shore team and mentored other team members. Coordinated and supported deployment team.

Confidential

Senior Siebel Consultant

Responsibilities:

• Implemented an enhancement to the Siebel CRM Application: data validation to the imported CSV file resulting into an exception report.
• Applied debugging and trouble shooting skills.
• Performed configuration and customization using Siebel Tools and especially eScript: Business Services, Workflow - Processes, Policies, Runtime Events, Data Validation Manager.
• Used TOAD for Oracle SQL querying.

Confidential

Siebel Principal Consultant

Responsibilities:

• Acted as Siebel Trainer in providing students training in Siebel EAI and Siebel EIM.
• Participated in improving the Eagle Creek Siebel training programs.
• Created documents with suggestions and recommendations to improving the Eagle Creek Siebel training programs.

Confidential

Siebel Deployment Consultant, Application Specialist EAI, Team lead

Responsibilities:

• Acted as Siebel Subject Matter Expert on behalf of the client.
• Provided consultancy and expertise to the service delivery organization and other stakeholders involved.
• Participated in the design, implementation, installation and maintenance of related environments for the purpose of deploying a new system based on Siebel Public Sector, Haley, Oracle UCM, BI Publisher, ESB and SOA Security.
• Provided technical support for the production and acceptance Siebel systems.
• Communicated with client, other project teams and third-party vendors for deep problem analysis.
• Gathered and analyzed data, and created requirements which led to performing an impact analysis.
• Created technical documents.
• Reported progress to the project manager
• Team work and knowledge share with other project members in preparing the maintenance team members.

Confidential

Siebel Technical Consultant

Responsibilities:

• Gathered data, analyzed and documented requirements.
• Performed Siebel data mapping and parameterized the .ifb file to integrate bulk data originating from an external system, into the Siebel system using EIM and Informatica.
• Applied performance-tuning to improve data loading in the EIM processes.
• Performed configuration and customization as per Siebel Best Practices.
• Performed daily monitoring and maintenance of the Siebel Acceptation- and Production environments.
• Migrated deliverables from one to another Siebel environment.
• Worked with users of all levels to coordinate work that needed to be done.
• Supported the Siebel implementation team during the implementation stage.