SKILL:

Balsamiq, Visual Studio, SOQL, SOSL, JSP, ASP.Net, KnockoutJS, Wordpress, Drupal, Joomla, Visual Force Pages, Lightning, Salesforce SFDCForce.com, APEX, Web Services API, ETL Tools, SQL, MySQL, Data Loader, Eclipse, Force IDE, SOAP, REST, AJAX, Unit Testing, Project

Mgmt, Exact Target, Jenkins, Hudson, Git, Subversion, Jira, Riva, LeanKit, VersionOne, Informatica Cloud Services / Power Center, Concur, BirstLanguages

Spanish Expert, Portuguese Proficient, Mandarin Novice, J2EE, Java, C#, Apex, PHP, CSS, XHTML, XML, HTML, Javascript,, JQuery

PROFESSIONAL EXPERIENCE:

Confidential

Consultant

Responsibilities:

• Devised and directed strategies for comprehensive external and internal communications; including prototyping, research, and development of a new product line and brand identity; marketing, cross - selling of products, as well as building customer awareness.
• Directed conceptual, strategic, and tactical creation of robust, integrated web site and web applications.
• Created web maintenance plans in order to systemically scale website as the company’s client base and capabilities grow.
• Integrated Salesforce.com platform with current Contact Management systems, websites and payment services in order to streamline supply processes
• Formulated and executed marketing plans resulting in substantial increases in brand awareness and customer base.
• Designed entire marketing image on the web from website to CRM, including marketing collateral, images, content, social media, and lead generation using custom Content Management Systems and Salesforce.com.
• Social Media and Crowdfunding Platform Consulting
• Salesforce SME (Subject Matter Expert) specializing in implementation, security / encryption, data integration with ERP, SF1 and Lightning development, environment / release management and vendor management

Confidential, Plantation, FL

Sr Salesforce Developer

Technologies: Visio, SFDC, Sales Cloud, Service Cloud, AppExchange, Thunderhead, Vidyard, ETL Tools, Docusign, Bitbucket, BamnbooConfluence, Informatica, Mulesoft, ClaimVantage, Communities, Rally, Sharepoint, CSS, Javascript, jQuery, JIRA

Responsibilities:

• Wrote 150+ pg Project Readiness Plan for November and December Releases plus additional deliverables including Environment Management Process, Release Management, Source Control, SF Dev Best Practices, Deployment Process
• Collected, managed, reviewed and updated deliverables provided by SF Professional Services Team
• Created and documented all Page Layouts for all Business Divisions for both SFDC and ClaimVantage in all sandboxes and production
• Trained SFDC admin and support config team
• Spearheaded Platform Encryption effort, encrypted fields, managed various testing teams, personally tested functionality, apps and data integrations, and refactored code in multiple sandboxes in order for final encryption in production
• Created training documentation for Business Ops and QA team.
• Worked with all business and development managers to increase productivity and communication between contractor teams.
• Completed all Jira tickets with little carryover between sprints.
• Managed ServiceNow tickets and provided Production Support

Confidential

Graphic Designer

Responsibilities:

• Designed and illustrated collateral for new online web program.

Confidential, Orlando, FL

Salesforce Developer / Consultant

Technologies: Visio, SFDC, Sales Cloud, Service Cloud, Adobe, AppExchange, Analytics, ETL Tools, Docusign, Echosign, Jenkins/HudsonConfluence, Informatica, Communities, ICS, VersionOne, Leankit, Sharepoint, Salesforce1, Mobile SDK, CSS, Javascript, jQuery, JIRA

Responsibilities:

• Completed 3-way integration between Contract Management software, salesforce, docusign and echosign which allowed customers to create, edit, log, and electronically sign contract documents.
• Interviewed candidates and grew remote SFDC development team.

Confidential, Delray Beach, FL

Salesforce Developer / Consultant

Technologies: Visio, SFDC, Sales Cloud, Service Cloud, Adobe, AppExchange, Analytics, Salesforce1, Mobile SDK, CSS, Javascript, jQueryFive9, CTI Integration, Lightning Components, Process Builder, Communities, Rally

Responsibilities:

• Completed collective duties of a Salesforce Developer, Administrator and Consultant for sales and operations teams
• Consolidated data for 3 different SFDC Instances
• Created new objects, code and visualforce pages to create new functionalities and revise old code from previous developer.
• Corrected Five9 CTI Integration with Salesforce and troubleshooted any problems
• Trained SFDC Administrator on SFDC and 3rd Party Integrations.
• Provided leadership and IT Dept with Salesforce Best Practices.

Confidential, New York, NY

Salesforce Developer / Consultant

Technologies: Visio, SFDC, Sales Cloud, Service Cloud, Adobe, AppExchange, Analytics, DupeBlocker, ETL Tools, Conga, OBIEE, RivaJenkins/Hudson, JIRA, Confluence, Informatica Power Center, ICS, Concur, Exact Target, VersionOne, Leankit, Sharepoint, Salesforce1Mobile SDK, CSS, Javascript, jQuery, Lightning Components, Process Builder, Communities

Responsibilities:

• Completed backlog SFDC technical debt items.
• Created SFDC and Salesforce 1 Event Management and Speaker Engagement Request App for Investment Leadership by myself along with only 1 QA and IT Dept and Business VP Oversight.
• Day 2 functionality of the app was formulated by me and was greenlit by management for Dev Team execution after the end of my contract.
• Performed as Subject Matter Expert on SFDC and played any role on the delivery team as needed etc.
• Provided thought leadership on Salesforce Best Practices via deliverables and presented models for strong Salesforce Development habits to the team.
• Collaborated with the teams to architect capabilities that align with the business roadmap.
• Part of the scrum team that designs and implements all Salesforce applications.
• Developed Approval Process w/ case triggers and workflows to implement a scheduling system for speaker engagements
• Optimized Activity management data model and improved user experience via visualforce, js remoting and javascript frameworks.

Confidential

Salesforce Administrator/Developer

Technologies: Visio, SFDC, Sales Cloud, Service Cloud, Box.com, Adobe, Analytics, OnDemand Tools, ETL Tools, Conga, Birst, Eloqua, Concur

Responsibilities:

• Completed 1/3 of a year’s worth of backlog SFDC change requests in less than a month.
• Refreshed and Created Sandboxes specific to Business Dept. and Region (Americas/Europe/Asia Pacific) as well as a global Sandbox refresh/release schedule.
• Evaluated and tested current and potential future SFDC applications to implement in the org.
• Participated in the SAP Implementation, which required replacing the current interfaces with Navision.
• Performed as Subject Matter Expert on SFDC for Americas Region in addition to Europe and Asia/Pacific Regions.
• Provided SFDC Administrative Support for all Power Users and Admins Globally.
• Developed Territory Reassignment functionality and other apex code to accommodate changes in Opportunity Pipeline and Sales Process.
• Spearheaded a formal Global SFDC Collaboration initiative with the Europe and Asia/Pacific regions.
• Established best practices procedures and documentation for every facet of SFDC administration, development and integration.
• Created Sfdc Training Materials for Sales, Marketing, Customer Service and Product Management Depts.

Confidential

Lead Salesforce Developer

Technologies: Visio, SFDC, Service Cloud, Active Directory, SOAP/REST API

Responsibilities:

• Revised Business Processes for current Salesforce.com Service Cloud Application Intranet Application
• Cleared Backlog Change Request Items.
• Created Web Services Integration with 3rd Party Applications via REST API
• General administration including but not limited to object management, application security, validation rules, workflow and approval creation, complex reporting, cleaning / updating existing data, and enhancing existing apex code
• Developed a version control system based on subversion and other continuous integration software.
• Developed a Strategy for maintaining environments related to the Veeva Application as well as for managing environment refreshes and updating for different releases - Salesforce.com, Veeva Major/Patch and ICS releases
• Defined the specific purpose, role and responsibilities for each Configuration environment in addition to naming standards and data sets
• Defined the environment security policy for the global organization.
• Streamlined the Veeva, Content, Multichannel and FTP server across all environments to make the CLM Content transfer easy across environments
• Trained operations team and business team on the entire environment management process end to end.
• Defined release management process for 3rd party iOS Apps and how their release plans feed into the IT release management process.
• Developed RACI and process flow illustrating the process for testing and deployment by utilizing the current Release management process and overlaying Industry best practices.
• Developed a custom application for medical clinics using force.com platform, partner portal and Sites.
• Performed as the sole SFDC developer onsite and remotely in an agile environment w/ daily scrum meetings.
• Created technical solutions, workflow diagrams, and other documentations.
• Completed a significant backlog of change requests from the Sales Dept. including Price Book Updates, Pipeline Management, Simplification of Opportunity Milestone Process, Territory Assignment Engine, Batch Email Generation, and other modifications to a 2 yr old SFDC Implementation.
• Created Program Compliance Tracking System for Client’s Reseller Model, which includes Partners from Europe and North America.

Confidential

IT/Marketing Project Manager

Technologies: SQL, Visio, Netsuite, .Net, Social Media, Adobe Creative Suite, SFDC

Responsibilities:

• Managed Social Media Marketing, SEO Strategy
• Analyzed business processes, identified operational gaps, gathered business requirements for printing software solution, NetSuite ERP/CRM, created as-is and to-be workflows
• Managed two separate editions of the NetSuite Platform amongst three companies as well as the implementation of Netsuite CRM+.
• Evaluated and recommended Version Control Systems, CRM solutions, Data storage Hardware/Software, Cloud Services
• Managed In-House Development of Printing Software Solution

Confidential

SFDC Analyst

Technologies: Salesforce CRM, Force.com, Visual Force Pages, Veeva, APEX, SoQL, Force.com, Sandboxes, SDLC, Informatica, iOS, Unica

Responsibilities:

• Designed methodology and processes, documentation templates and stage gate checkpoints for environment governance.
• Defined responsibilities for an Environment Manager role.
• Designed to be processes for Environment Management and New Product Launches/Segmentations.
• Designed to-be business processes for Lead Generation, Account Creation and Forecasting in Salesforce.
• Designed and configured the user profile structure and role hierarchy for an integrated multinational system with 7000+ users.
• Organized and conducted Conference Room Pilots with Client Stakeholders where active real time configuration took place.
• Managed development with offshore teams in India and the Phillippines.

Confidential

Strategy Consultant/ Teacher Assistant

Technologies: SFDC, Adobe Creative Suite, Javascript, HTML, CSS, Wordpress

Responsibilities:

• Taught a class in Entrepreneurship at The Confidential, emphasis on marketing and the implementation of small business applications for Salesforce.com in order to manage clients and streamline productivity.

Confidential

Functional Design Lead

Technologies: Adobe Creative Suite, SFDC, Javascript, HTML, CSS

Responsibilities:

• Designed and produced introductory package of products, marketing materials and managed leads through Salesforce.com.

Confidential

CRM/Marketing Consultant

Technologies: Cognos Business Logic, Crystal Reports, Windows Server, Sage CRM, Sage Accpac, C#, .Net, ASP.Net, Visual Studio

Responsibilities:

• Analyzed business processes and requirements, and translated them into functional specifications.
• Tested and collaborated on the redesign of a 3rd party Sage Accpac ERP Integrated Configuration application resulting in firm’s promotion to development partner.
• Installed, configured, customized, and provided maintenance of CRM/ERP applications and SQL databases.
• Worked with international 3rd party vendors to develop components that would add additional components to the CRM application as well as provide additional functionality using AJAX and ASP.NET.
• Developed and implemented workflow processes in CRM based on client’s business process analysis.
• Beta tested new versions of the CRM applications.
• Installed configured, troubleshooted and maintained all virtual test environments and software on each environment.
• Replaced private vendor as manager for website redesign and CMS configuration
• Designed and customized reporting services using Business Objects Crystal Reports XI.
• Customized CRM Lead integration with client websites and web services portal.

Confidential

Functional Design Lead

Technologies: SFDC, Adobe Creative Suite, Javascript, HTML, CSS, JSP

Responsibilities:

• Designed website and implemented Salesforce.com to manage contract opportunities, leads, and client data.
• Managed workflow process of new and existing contracts and monitored contract compliance issues.
• Defined certification process for preferred vendor and minority/small business status at the federal, state, and local levels.