Professional Summary

• Having nearly 4 years of professional experience in IT consulting industry for Aviation Energy Oil Gas/Power Water/Energy Management Domains.
• Having Excellent Knowledge on Business Intelligence and Data warehousing concepts. He has extensive experience in managing Cognos environments ranging from Cognos version 8.4 to Cognos 10.2 and has good knowledge in all the Cognos Studios and other utilities like Cognos Framework Manager, Cognos Transformer etc., Cognos Life Cycle Manager etc.
• Had worked as a Cognos Administrator for GE Power Water business leading the entire Cognos Admin Team from Offshore.
• Had worked as an Cognos BI Architect at Client Location with Clarcor Industrial Air formerly GE Power Water Air Filtration Business
• Had worked as a Business Analyst for various Steam Turbine manufacturing applications at client location for GE Power Water Schenectady NY USA.
• He has vast knowledge in installation , migration and configuration of new Cognos environments. He is also versed in version upgrade of existing Cognos Objects from the existing environment to new version.
• He has also experience in creation and maintenance of various IBM Cognos Framework Models encompassing both relational and dimensional packages. Additionally he is also well versed on SLA management and marking service tickets to closure.
• He is also Certified Cognos 10 Author , Cognos 10 Administrator and Cognos 10 Metadata

Modeler.

He has also closely worked with IBM Cognos support Team on PMR's for bugs in the tool and also for implementing the Fix Packs and the Break Fixes.

Currently working as BI IT Support Lead for GE Power water Business at client location for GE Power Water Schenectady NY USA.

Technical Skills

Primary Skills: Cognos BI v8.4,10.1, 10.2 , Cognos Administration, Cognos Transformer , OLAP Cubes , Cognos Framework Manager, MOTIO CI/PI, Genware

Secondary Skills: Informatica ,Data Ware Housing , Oracle

Operation System: Windows XP, 7 , Unix , Windows Server 2008 , Windows 2012 datacenter edition.

Change Management Tool : Service Now.

Tools Utilities: Putty , WinSCP, Tortoise

Experience

Project Description

• This project is aimed at maintaining, monitoring and supporting the BI software environments for GE. The primary deliverables included planning, installing, configuring and maintaining the IT infrastructure for GE and also debug and support the deliverables currently
• being utilized and developed by respective development and support teams of multiple vendors and that of GE.
• GEPS General Electric Power System Enterprise Data Warehouse is one of the largest Data Warehousing project to maintain all the data marts in centralized repository location. The purpose of the application is to provide an intensive DSS decision support system for the GEPS management. The applications, systems, and infrastructure are located in Atlanta, Schenectady, and Cincinnati.

Contribution

As an IT support lead is responsible for

• Coordinating with development project teams for objects migrations in to various environments
• Providing 24 7 support on the applications maintenance activities
• Providing support to all TSG Run Enabling Tools like Informatica, Cognos OBIEE and Service Now
• Administration of Cognos/OBIEE Services and Servers, User Administration, Creation of Users Project Folders, Migration among different environments
• Maintaining all application related issues which occurs and providing the root cause analysis to the issues
• Applying various Hot Fix Bugs whenever required within the environment and Handling the Outages and performing regular maintenance activities
• Responsible in providing up-to-date estimates of the project to customer
• Presenting various metrics to the customer for Daily, weekly and Monthly reviews
• Answering the technical queries, driving the product initiatives and metric collection and analysis.
• Regular interaction with the GE Energy Manager, Database administrators, Network Administrators, Application Users all belonging to different departments and divisions of GE Energy to ensure the smooth running of the application.

a Project Description

• This Project involves providing day to day operations of IT systems for all Shop Floor Applications , engage right IT Support teams Desk side, site Network and telecom, facilities, ETS and corporate, application support communicate to all stakeholders
• It also includes to address the most pivotal business and technical/technology projects/issues first, in order to minimize the risk and improve the process
• Understand the manufacturing systems and processes, its critical information flows, and support requirements.
• Support IT project managers in the deployment of new systems and processes that impact Schenectady. Provide business analyst support and assist with the extraction, documentation, and solutions of business and systems requirements. This projects is an 8/5 regular support and 24/5 on call production support.

b Contribution

• As an IT support lead is responsible for
• Support day to day operations of IT systems. Troubleshoot and resolve shop floor device
• shop floor machines, PC's, thin clients and handhelds issues as they arise.
• Respond and assist in troubleshooting wireless network issues.
• Serve as escalation point for ticket and incident facilitation and monitor to resolution.
• Support for Thin client profile, Roaming profile of shop PCs, Auto installation script and Shop floor image for PCs
• Assist with application portfolio management, software asset management, infrastructure resource management and configuration management in adherence to ITIL practices and help maintain accurate configuration item relationships in the Configuration Management Database CMDB
• Proactively identify and resolve issues before they impact plant operations