Servicenow Developer/admin Resume
Cary, NC
SUMMARY
- Over 9+ years of experience in IT with around 7 years of good experience onServiceNow Development, Maintenance and administration.
- Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
- Experience in enhancing theServiceNowfunctionality by customized JavaScript code to support the new business needs.
- Experience in Server Script (Business Rules/Script Include/Service Catalog) and good understanding of Server/Client API.
- Expertise on creation of workflows for Service Catalog items inServiceNow.
- Expertise in using Content Management System (CMS), Business rules, client scripts, Dictionary overrides, UI policies and UI actions based on user requirements.
- Expertise in application development using Java, J2EE, JSP, Servlets, Struts.
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, ACL's etc.,
- Experience in installing and configuring collectors, configured credentials in Servicewatch.
- Expertise in Design and configure ITSM and customizing the applications using Java script, AJAX, HTML and DHTML inServiceNow.
- Experience in configuring the Incident Management, ServiceWatch, Problem Management, Change Management, Asset Management, Service Request Management applications and BMC Atrium CMDB.
- Strong expertise in configuring Discovery and CMDB
- Experience in integrating CMDB with Microsoft SCCM.
- Experience in designing User Interface (UI) applications and professional web applications using HTML 4.0/5, XHTML, CSS2/CSS3, JAVASCRIPT, JQUERY, AJAX, JSON AND XML
- Good knowledge of latest version of object oriented JavaScript Libraries like Angular.js, Node.JS, Bootstrap, ExtJS 4.0, Require, Handelbars, and Dojo toolkit.
- Experience in Fixing CSS Cross Browsing Compatibility issue and web application scaling.
- Extensive experience on implementing the AJAX features using JavaScript and jQuery.
- Proficient in developing web page quickly and effectively using, HTML 5, CSS3, JavaScript and JQuery.
- Technical experience with: ServiceNow, JavaScript, AJAX, Web Services (SOAP, REST), XML, HTML, CSS, MySQL, Java.
- Expertise in performing Functional, Regression, System, Integration, UAT, Operational, GUI and Performance testing.
- Excellent work experience on Front - end and Backend testing.
- Experience with integration methodologies and development as well as building integration to external systems, currently using as HTTP, MID Server and Web Service (Construction and integration testing).
- Experience in integrating Servicenow with Workday and Active Directory.
- Experience in designing and implementing reports using SQL Server Reporting Services (SSRS).
- Extensive Development experience in SQL, PLSQL etc.
- Strong experience in client interaction and understanding business application, business data flow and data relations from them.
- Good knowledge about IT Infrastructure Library (ITIL) standards which are helpful in development and customization of IT service management applications.
TECHNICAL SKILLS
ITSM Tools: Service-Now, BMC Remedy, HP Service Desk, ITSM Suite
Programming Languages: Java, J2EE, JavaScript, SQL, PL SQL
Java andJ2EE frameworks: Java, Java Collections, JSP, Servlets, Struts, Spring, Hibernate, DAO, DTO, JNDI, JMS, RMI, JSP, JTA, JMX, EJB
Scripting Libraries: JQuery, JavaScript, Shell scripting, Apache Jelly, Angular
Databases: Oracle 11g/10g/9i/8i, MYSQL, SQL Server 2012
Web Technologies: HTML, XML, JSP, JSF, Struts, CSS,Ajax, HTTP, MVC
Application Servers: JBOSS, Tomcat, Weblogic
PROFESSIONAL EXPERIENCE
Confidential, Cary, NC
ServiceNow Developer/Admin
Responsibilities:
- Implemented and maintained theServiceNowplatform to meet the business processes and support ITIL
- Extensive knowledge on Incident, Change and knowledge Applications.
- Expertise in creating ACLs, Roles, Views in restricting and enhancing the user’s ability have access to what they need and what they don’t.
- Worked on Service Catalog, during which I have created many Items, many simple to complex items that involved creating tasks, approvals, conditions etc.
- Also created items to achieve automated completion of tasks by using OKTA as layer to receive ID’s from workflow and send it to external applications like CORAL, MYAccess.
- Developed solutions using web services, SOAP, JavaScript and other web technologies to integrate ServiceNowwith internal/external systems and tools..
- ImplementingServiceNowDiscovery and CMDB and integrating it with Change management.
- Created complex transform scripts in for importing data into the SNOW database.
- Developed various Business rules, UI policies, client scripts and data policies for maintaining data integrity and giving more sophisticated experience to the end user in filling various task forms.
- Worked on REST API as a third party application for Integration.
- Worked on JavaScript, XML in various areas of Servicenow including client scripts, business rules, UI Macros and UI Pages.
- Developed requirement integration components (SSO, LDAP, and SOAP).
- Implementing new functionality using Business rules, UI policies, Access control lists (ACL) etc.
- Worked with windows team, network team and Asset team to verify the data collected via DISCOVERY
- Worked on integrating ServiceNow with external SOAP and REST based web services
- Worked on the System Requirement Specifications (SRS) including problem analysis and system definition models.
- Created customizations to the Performance Analytics Module that we started using since we have upgraded to Helsinki.
- Created REST and SOAP UI Web Services which enable third parties to communicate with Service-Now.
- ImplementingServiceNowdiscovery and CMDB and integrating it with Change Management.
- Involved in LDAP integration withServiceNowfor importing user data from AD periodically or by using a manual import button.
- Involved in Designing, Development and Implementation of CMS (Content Management System) Website.
- Involved in Configuration, Web Services, Catalog Client Scripting, SOAP, Developing complex workflows.
Confidential, SF, CA
Sr ServiceNow Developer/Admin
Responsibilities:
- Involved in the Administration and Development activities simultaneously.
- Involved in customizing the Incident, Request and Task Pages as per the business needs.
- Worked on importing data using import sets, during which I have created transform maps and custom scripts to achieve certain needs.
- I have created CRs every weekend and moved update sets from Dev to QA, QA to Prod.
- Performed moving update sets using both Import via XML and also using Remote instance functionality
- Worked on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP, JDBC, and ODBC.
- Involved in creating scorecards from Service Now CMDB.
- Extensively worked on integration by using share point and JIRA in service now
- Worked on LDAPS connection, LDAP server's to upload SSL certificate.
- IntegratingServiceNowwith Java based web services for order retrieval, Oracle SOA WebServices.
- Involved in various inbound and outbound integrations using SOAP Messages, Direct Web Services and Scripted Web Services.
- Experience on JavaScript, HTML, XML, AJAX.
- Worked on integrating with LDAP server to obtain the users and group's information into ServiceNow.
- Creating the UI pages to use them in catalog items using the UI Scripts.
- Worked onServiceNowDiscovery tool to identify IP-enabled configuration items (CIs), map their interdependencies, and populate them in the CMDB.
- Continuous Implementation of Service Desk (Incident & Problem Management), Service Request Management, Change and Asset Management (ITAM) and CMDB tools to better align with ITIL.
- Configuring the SLAs for various ITIL processes inServiceNow.
- Involved in writing JavaScript for dynamic manipulation of the elements on the screen and to validate the input
- Used JavaScript for form validations and field level validations
- Developed JavaScript library for rendering domain specific layout XML to the web.
- Involved in development of User Interface using HTML5, CSS3, JavaScript, and JQuery, AJAX.
Confidential, LA, CA
ServiceNow Developer
Responsibilities:
- Worked on CMDB and populated the CMDB by importing the data of IT assets into the system, centralizing the information.
- Responsible for the Service Nowtool administration module and creation of new Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules.
- Involved in Incident Management practices, techniques, and tools.
- Involved in the ServiceNow instance upgrade activities.
- Involved in cloning between various environments in ServiceNow
- Created workflows and web prototypes for client engagements.
- Development of Service catalog - catalog items, designing workflows and execution plans.
- Involved in loading, manipulating and maintaining data between ServiceNow and other systems.
- Involved in creation of reports, dashboards in ServiceNow
- Scheduled SLAs as per scope of tickets in ServiceNow.
- Worked on importing the Configuration Items(CI) from third party applications using import set tables
- Applying patches on regular basis for the Tools when released by HP and ServiceNow.
- Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
- Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module
- Used JMS integration to fulfill the requirement, worked on Scheduled Jobs and Mid Server Script Includes to fulfill the requirements
- Involved in integration of ServiceNow with Oracle SOA Web Services
- Involved in the ServiceNow instance upgrade activities.
Confidential, Woonsocket, RI
Servicenow Developer/Admin
Responsibilities:
- Created SLAs and participated in running SLAs and responsible for closing successfully in ServiceNow.
- Supported and created an Access Control rule (ACL).
- Writing Catalog client scripts and UI policies to make client side changes.
- Interacting with Business Analysts and understanding the functional requirements and preparation of technical ldocuments.
- Involved in creating the adhoc reports in ServiceNow.
- Designed the Content Management System for Varian systems which involved layout, CSS and service catalog work
- Involved in customizing the form design and layout for Incident, Problem and Change Management.
- Also did customizations on Incident/Problem/Change/Service catalog applications using Business rules, Client scripts, Workflows in ServiceNow.
- Scheduled SLAs as per scope of tickets in ServiceNow.
- Worked on importing the Configuration Items(CI) from third party applications using import set tables
- Applying patches on regular basis for the Tools when released by HP and ServiceNow.
- Configure and setup BPM machines, add them in BAC/BSM for application monitoring
- Development of Service catalog - catalog items, designing workflows and execution plans.
- Involved in loading, manipulating and maintaining data between ServiceNow and other systems.
- Involved in creation of reports, dashboards in ServiceNow
- Performed administrative responsibilities ServiceNow instances, including cloning, patching and upgrading.
- Created workflows and web prototypes for client engagements
- Maintained and administered the implemented instance of ServiceNow and performed tasks such as Configuring Users, company, site, location and other existing fields, Support Groups, assignment rules, categorizations, CI data, SLA etc.
- Worked on configuring, customization of Project management as per the requirements
- Involved in Incident Reporting and Change reports to track process of repairs and determine the current quality of the application. Written Script to build an application with a systematic approach.
- Importing the Data in different formats (excel, csv, xml) via attachments.
- Configure new nodes to be monitored by HPOM by installing operations agents and configuring measurement threshold policies, log file policies, scheduled task policies etc as per requirement.
- Worked on CMDB and populated the CMDB by importing the data of IT assets into the system, centralizing the information.
Confidential, Atlanta, GA
Servicenow Developer
Responsibilities:
- Responsible for the Service Nowtool administration module and creation of new Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules.
- Involved in integration of Service Now with Oracle SOA Web Services
- Involved in the Service Now instance upgrade activities.
- Imported Configuration Items (CI) from third party applications using import set tables
- Involved in setting up the SLAs as per the requirements
- Involved in Service Catalog and request Workflow Design and Configuration
- Created new Applications and Modules, custom tables in Service Now
- Performed system and integration testing with sample and live data.
- Creating scheduled tasks, monitoring the ticket queues and generating statistics.
- Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
- Making sure that asset table mandatory fields are filled while importing.
- Moving Update Sets from one Instance to the other Instance.
- Responsible for ensuring that all the CIs are registered and these records are correct and up to date.
- Involved in loading of data into CMDB using discovery and file imports.
- Assisted in Release Management during product and batch releases and managed documents and verified the changes.
- Involved in creating Business Rules, Client Scripts, Service Catalogs, and UI Scripts.
- Involved in Incident Management practices, techniques, and tools.
- Involved in cloning between various environments in ServiceNow
- Analyzed various problems and created new solutions and new techniques.
- Checked change management document and verify the changes.
Confidential
Java Developer
Responsibilities:
- Designed EJB components using EJB design patterns. Used J2EE Design Patterns such as Session Facade, Business delegate, Factory, Request Helper, Command, Singleton, Value Objects
- Involved in the design and development of the web components using Velocity, Struts, CustomTags, Tiles
- Object Oriented Analysis and Design for the system from use case and requirement documents using UML, Rational Rose.
- Wrote JSPs, Servlets and deployed them on Tomcat application server.
- Involved in writing PL/SQL Stored procedures, views for backend database access.
- Involved in coding Java, JDBC and Servlets interact with client and database.
- Used Hibernate for converting data in Database to business logic.
- AJAX was used to exchange small amounts of data with the server so that the entire web page does not have to be reloaded each time the user requests a change.
- Developed PL/SQL Packages, Procedures, Triggers, Cursors and Functions according to the requirement
- Involved in writing procedures, complex queries using PL/SQL to extract data from database and to delete the data and to read the data from Oracle database.
- Involved in development and deployment using tomcat web server
- Servlets coded to act as Controllers and Dispatchers between JSPs and Beans
- Created some UI screens using HTML and JavaScript, JQuery, CSS.
- Involved in Unit testing
- Created JMS component adapters to interact with the Oracle database.
- Worked on SQL queries, SQL Tuning, PL/SQL Tuning &Performance Tuning
Confidential
Java Developer
Responsibilities:
- Designed Presentation layer using MVC, Struts framework. Designed Action classes, Action forms and controller design.
- Designed Web Services architecture for the application using SOAP, XML/XSLT, WSDL and UDDI.
- Used HTML in the front end of the application.
- Experience in working in Unix environment using the commands.
- Designed and Implemented Hibernates Data Access Layer for efficient database management and caching
- Developed and implemented Junit Tests.
- Extensively used JavaScript for client-side validations
- Created some UIscreen using HTML and JavaScript, JQuery, CSS.
- Designed and Implemented Hibernate as Data Access Layer for efficient database management and caching
- Created a user interface with HTML and JSP.
- Involved in developing various Servlets.
- Used UML diagrams Use Cases, Object, Class, State, Sequence and Collaboration to design the application using Object Oriented analysis and design
- Tested the applications by using the test cases.
- Validated the application on testing environment.
- Used DB2 as the database and wrote SQL & PL-SQL.
- Used JSF for development of web pages.
- Converted HTML to JSP and developed DAO’s, Controller’s, Managers.
- Participated in the development of web-services using JAX-WS, WSDL, SOAP
- Co-ordinate the user interface design with the separate group responsible for the HTML layout.
- Developed Java Servlets to retrieve objects from database.
Environment: Java, Servlets, JSF, JSP, Hibernate, XML, Tomcat, Windows XP, JBoss, RESTfull Web Services, Rational Rose, Eclipse, XML,JMS, XSL, Log4J, EJB,JPA,EXT JS, AJAX, Log4J, IBM MQ, Weblogic, Oracle and Windows.