SUMMARY

• Around 9+ Years of IT experience that includes 5+ years’ experience in Salesforce.com CRM Platform and 3+ years of experience with Java technologies.
• Salesforce Certified Platform Developer and Certified Salesforce Admin.
• Experienced in all phases of Software Development Life Cycle (SDLC), including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi - tier, web-based, and portal based oriented enterprise applications.
• Extensive experience in salesforce Configurations and Customizations: APEX code, Apex Trigger, Apex Web service, REST API and Visualforce (page, Component& Controllers), Test Classes, Batch apex, Schedule apex.
• Expertise in maintaining the functional areas of Data Management, Forecasting, Territorial Management, Contacts, Leads, Campaigns, Opportunities, quotes, Activities, Dashboards and Reports.
• Experience in customizing the standard objects, Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, process builder, App-Exchange Package & Custom Application, Sandbox data loading.
• Competent in writing complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Knowledge on single sign on setup using SAML and Integration.
• Experienced to maintain, enhance and create workflows and validation rules.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Eclipse IDE, Workbench and various production environments and force.com excel connector.
• Efficiently maintained user roles, security controls, creating shared security rules, profiles and workflow rules.
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization.
• Accomplished tasks of page customization, page layout assignment based on profiles and created custom links based on user requirement.
• Proficient in Bulk Data Migration from Traditional Applications to Sales Force using on demand Apex Data Loader.IO and also used Data import wizard and Data Export.
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
• Knowledge on Creating live agent’s deployments.
• Knowledge on I frame
• Accomplished case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Caseentry and Manual case entry for entering customer's casesin Cases Tab.
• Knowledge in SOAP and REST based web services.
• Knowledge in sandbox data loading and web services API for implementing web services in the application for access to data from different users.
• Worked on customizing service cloud console and setting up the liveagent for customer support, knowledge management.
• Strong Knowledge inSalesforce Customization,Data Validation,Sales, Marketing, Customer Service and Support Development and Administration.
• Knowledge on canvas app like chatter feed, chatter tab, console, layouts and mobile cards, mobile nav, open CTI, publisher and visualforce.
• Experience in Salesforce lightning community builder like creating custom pages and provide navigation beyond topics and to add custom CSS to predefined templates.
• Proficiency in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Highly motivated team player with forward-looking attitude and possess strong interpersonal skills, communication skills, problem solving skills; willing to work in a challenging and cross platform environment.

TECHNICAL SKILLS

Salesforce Technologies: SalesForce CRM, SalesForce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, Apex Web Services, Workflow & Approvals, Chatter, Dashboards, Custom Objects

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com, Canvas, Data Loader, Force.com Connect for Outlook, I frame, Force.com Platform (Sandbox, and Production)

Databases: MySQL, Oracle, Microsoft SQL Server, JDBC

Languages/Technologies: Apex, Java, Java Script,UML, HTML,SQL, CSS

Packages: MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Google Drive, Eclipse IDE

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix

PROFESSIONAL EXPERIENCE

Confidential - St louis

Sr. Salesforce Developer/Admin

Responsibilities:

• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Gathered user and functional system requirements and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Hands on experience in salesforce lighting features.
• Worked on Salesforce Partner Communities and created lighting pages for Communities.
• Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Working experience on Salesforce lighting apps.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Created Approval Process, workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed many Report Types and created various Reports (summary reports) using the Report Builder according to the need of the organization.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Batch classes to perform batch jobs.
• Worked on various AppExchange products according to the needs of the organization.
• Implemented the requirements on Salesforce.com platform using Eclipse Force.com IDE Plug-in.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Confidential, Baltimore MD

Salesforce Developer/Admin

Environment: Salesforce.com, Force.com Platform including Apex Programming Language and Visual force pages, Amazon AWS, Web Services, Data Loader, HTML, JavaScript, SOQL, SOSL, Force.com IDE, Analytical Snapshots, MS Access, Microsoft Office 2008.

Responsibilities:

• Involved in End-to-End Requirement Analysis, design, development and implementation with salesforce.
• Interacted with Client, Business Analysts, Testing Team.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary Communicating changes, enhancements and modifications to project managers and sponsors.
• Designed and implemented the Security Model in the Project with Apex Sharing to avoid extra cost by extending limit on sharing rules from Salesforce.
• Customized the standard objects as per the business requirements by using Visualforce components.
• Implemented OWD settings, Profiles, Roles, Public groups, Queues, Custom Settings, Apex Sharing, Triggers as part of Security Model.
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Management, Knowledge management and Assignment rules.
• Created Batch classes to perform batch jobs.
• Modified existing Approval processes and created Approval steps which used email alerts and field updates.
• Worked on customizing the service cloud console depending upon the business requirements.
• Implemented Lead management, Campaign management by setting up single sign on, custom reports, Auto-Response rules, Queues, Assignment rule, marketing hierarchy.
• Implemented support services at various SDLC stages like custom development and production support.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some events.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Created and reestablished chat visitor session with the help of live agent REST API.
• Created custom page layout components for communities.
• Enabling Communities and adding members, tabs, adding, login types and adding sender information.
• Worked on setting up the filters in service cloud console too show the respective knowledge articles.
• Worked on setting up different Entitlements depending on the requirement to provide the best customer support.
• Worked on data migration using Data loader for bulk uploads and Data Import wizard.
• Used Data export wizard for exporting data weekly or monthly automatically.
• Knowledge on wave analytic to access data in more easy manner and tools like wave action to create tasks and update records.
• Deployed applications from Sandbox to Production using Change Sets.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Created various Analytical Snapshots to schedule various report generations.
• Created Dashboards using customized Dashboard components.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications
• Provided support on-going salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.

Confidential, Baltimore, MD

Salesforce.com Developer/Admin

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows XP.

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
• Involved in gathering Customer requirements from business user teams spread over Sales, Marketing and Customer service.
• Customized the standard objects as per the business requirements by using Visualforce components.Created and customized record types to different pick list fields, links, related lists, and other components on page layout for Apttus AppExchange app in SFDC.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Service and Sales Cloud.
• Working experience on Salesforce lightning apps.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Created Visual Force Pages and implemented in to Sites.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Knowledge on CGI integration and also worked in integration team where salesforce is integrated to some third party application.
• Creating community templates and branding them according to business requirements.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Knowledge on customized data integration tools for Cleansing and De-duplicating bulk loads using different ETL tools.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Knowledge on Salesforce.com CRM with the existing OBIEE platform by using Data Direct ODBC drivers

Confidential, OH

Salesforce.com Developer/Admin

Environment: Salesforce.com, Apex, Visual force, triggers, test method, workflow, validation rules, SOSL, SOQL, AppExchange, report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, partner portal, Web portal

Responsibilities:

• Gathered user and functional system requirements and Working with stakeholders and project teams to prioritize the collected requirements.
• Worked on various salesforce.com Standard objects including accounts, Contacts, reports, Dashboards, Events and Tasks
• Worked on various salesforce.com Standard objects including accounts, Contacts, reports, Dashboards, Events and Tasks
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Experience in Data Migration using Data Loader, Data Modification using Enabler for Excel app from Excel.
• Customized service cloud console depending upon the business requirement and also added filters to knowledge articles to receive the best articles to the support agents using console.
• Created some new keyboard shortcuts and push notifications in service cloud console.
• Created variousProfiles,Roles,and Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• DevelopedCascading Style Sheets (CSS)for creating effects inVisual force pages.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed severalCustom Reports&Dashboardsusing report types and understood different Business Logic Id’s in the report types in Data Model.
• Provided thetrainingto Business users about the system.

Confidential, San Antonia, TX

Salesforce.com Consultant

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, PRM portal.

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Responsible for designing business process, rapid user interface configuration, user provisioning, data transfer and cleansing, report / dashboard design, documentation and marketing campaign support.
• Experienced working with Standard objects like leads, opportunities and cases.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Designed, developed and deployed the Custom objects, Components, Visualforce Pages to suit to the needs of the application.
• Hands on experience on SOQL and SOSL.
• Maintained Sharing according to territory scale and assigned various Sales and marketing team needs.
• Experience on developing the force.com platform to meet the various internal needs.
• Involved in integration with Java based web application using Enterprise API from Salesforce.
• Collaborated with chatter to make the internal team aware of the ongoing development.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Imported data from Excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Created the platform on Sandbox, tested and deployed in production.
• Experience working on Web testing tools, Automation scripting using Selenium, Jenkins and load testing tools like load runner.

Confidential, Parsippany, NJ

Salesforce Consultant

Environment: Salesforce.com, Apex, Visual force, triggers, test method, workflow, validation rules, SOSL, SOQL, AppExchange, report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, SQL Server, PL/SQL, Access, Excel, WebSphere, PRM portal.

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Agile Development Methodology was followed for the implementation.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Contracts, Quote, Quote Line Items and Campaigns.
• Played a major part in designing the Campaigns for the Marketing users.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Custom Buttons, Custom Links and Components.
• Worked with command line interface, import wizard to migrate the data from Oracle data base, also used Apex Data Loader to perform the DML operations by using CSV files.
• Have good working knowledge in querying salesforce.com database with SOQL & SOSL using Force.com Explorer or Workbench.
• Worked on Components, Custom Labels, Record Types and Static Resources.
• Knowledge of Zuora (designed to automate billing, commerce, and finance operations) and Streaming API.
• Created different Formula Fields for the various standard and custom objects.
• Created many workflows and Approval Process needed in the different stages of the application.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Developed Apex Classes, and Apex Triggers for various functional needs in the application.
• Used Sandbox for testing and Eclipse and Deployment Change Set for code deployment.

Confidential

Java Developer

Environment: Eclipse, J2EE, MVC, Struts, ANT, Tomcat, Servlets, JSP, Hibernate, MQ Workflow, MQ Series 5.3, IBM Web sphere.

Responsibilities:

• Responsible for designing the application in n-tier fashion as per struts based MVC architecture standards.
• Used various J2ee Design patterns to develop the Business modules based on the required functionality.
• Responsible for developing the application level flow by utilizing Java, JSP and Struts.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
• Used java Script front-end Validations.
• Developed Session beans and entity Beans representing business logic abstractions.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Responsible for designing the application in n-tier fashion as per struts based MVC architecture standards.
• Develop and code interfaces, classes and create appropriate relationship between system classes and interfaces
• Used Eclipse as development IDE for web application.
• Develop the code for GUI using Java, Bootstrap, JSP, JavaScript, AJAX, spring, Hibernate and HTML.
• Used ORM framework like Hibernate for Data Management tasks like insert, delete, and update and cascading and maintaining database sessions.
• Implemented caching techniques, wrote POJO classes for storing data and DAO's to retrieve the data and did other database configurations using Hibernate.
• Developed hibernate mapping files to map the POJOS to the database entities and configuration file.
• Designed and deployed XML files for Dispatcher Servlets, Application Context and Controllers to implement the Inversion of Control (IOC) module in spring.
• Maintained responsibility for database design, implementation and administration.
• Designed the database and worked on MySQL and executed DDLs and DMLs Used CVS for version controlling.
• Creating build scripts using Maven.
• Involved in resolving the issues in production support.