SUMMARY

• 9 years of experience in the IT Industry as Software Developer, which includes 6+ years of experience in Sales force CRM and Force.com platform as a Certified Developer & Administrator and around 2 years on Java/Web Technologies.
• Developed Custom Objects, Custom Controllers, Administration, Configuration, Customization, Implementation, Data Migration and Support of Sales force CRM.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs
• Worked on and has good understanding on various SFDC standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Cases and Solutions.
• Developed Validation Rules, Workflows and Approval Processes for Automated alerts, new Tasks, field updates, and Email generation according to application requirements.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data migration and management in bulk
• Work experience in Designing of Custom objects, Custom fields, Role based page layouts, Custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers Triggers, and various other components as per the client and application requirements.
• Developed Web - based applications based on Java and J2EE technologies like Servlets, Java Scripts, AJAX, XML, HTML, Angular JS, CSS, Scribe Application.
• Extensive Experience in Sales force Integration with in house legacy systems using Web Services API like Rest, Bulk and Soap and third-party tools like Cast Iron and Pervasive Data Integrator.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production.
• Created Page layouts, Search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.
• Implemented Pick lists, Dependent pick lists, Lookups, Junction objects, Master detail relationships, Validation and Formula fields to the custom objects.
• Experienced working on Apttus CPQ and Apttus Approvals packages.
• Worked closely with business users to enable business process using SFDC.

TECHNICAL SKILLS

SALESFORCE.COM TECHNOLOGIES: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force, Apex Web Services, AJAX Workflow & Approvals, Dashboards, Reports and Custom Objects, Validation Rules, Apttus CPQ.

WEB TECHNOLOGIES: XML, JavaScript, HTML, AJAX, Dream weaver, Asp.net

IDE TOOLS: Eclipse 3.0/3.1/2.1

LANGUAGES: Java, C, C++, SQL2008 R2/2012.

DATABASES: Oracle9i/10g, Oracle 11g, SQL Server, MySQL 5.0/4

OPERATING SYSTEMS: Windows 98/NT/2000/XP, LINUX

PROFESSIONAL EXPERIENCE

Confidential, Piscataway, NJ

Salesforce.com Developer/Admin

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Working Developer and Administrator in the organization
• Actively involved with Business analysts, other developers, involved in enhancement of business modules using force.com IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Active participation in Project Management Activities-Allocation of tasks, communicating project status to all the stakeholders in a timely manner, tracking of project progression status, team management, knowledge transfer, building appropriate traceability matrix thru delivery stages, Cost-benefit estimation and evaluation and participate in client facing meetings.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Work.com (SFDC)
• Implemented Apex Data loader “Command Line Interface to automate the data loading process for the sand box refresh activity.
• Worked on various sales force objects like Accounts, Opportunities, Products and Reports.
• Worked on salesforce communities to interlink sales team directly with channel partners.
• Designed and deployed custom websites and integrated mobiles to the web through the help of sites.com.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various Work.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Work.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in, Pervasive Data Integrator, Windows XP.

Confidential, San Diego, CA

Salesforce.com Developer/ Admin

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Wrote numerous utility methods for Apex Test classes and developed test classes from scratch.
• Worked on lightning Components for developing dynamic web applications for mobile devices.
• Customized existing VisualForce to align with Salesforce new Lightning UI experience.
• Created Process builders and defined related tasks, email alerts, and field updates.
• Worked on Sales and Service Cloud Communities sharing Business Process extend them across offices and departments, and outward to customers and partners.
• Setup Live Agent as part of case management implementation inside Service Cloud.
• Developing UI using HTML, CSS, JavaScript and Angular JS according to the business requirement.
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, apex, Visual Force.
• Experience in installing, evaluating the AppExchange application like Metadata Search, Address doctor, Duplicate Check, ZaapIT on salesforce.com application.
• Integrated the web services using rest and soap by generating necessary stubs from the WSDL files for extracting the data from home grown applications by using home grown web services.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Creation and maintenance of the email templates to be used in Workflows, Auto Assignment Rules and Auto Response Rules related to lead management module in Sales Cloud.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in the data validation /Integrations of the source system with Salesforce.com.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Worked on installing and integrating Apttus CPQ and Apttus approvals package with Salesforce Sales process.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Apttus CPQ, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Angular JS and Eclipse IDE Plug-in.

Confidential, San Francisco, CA

Sales force Developer / Admin

Responsibilities:

• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Worked on standard objects such as Leads, Opportunities, Accounts, Campaigns, associated with Sales Cloud. Configured Service Cloud for Cases for Customer Service division.
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula fields to the custom objects.
• Integrated AppExchange applications like Case History Timeline makes it possible for users to create a timeline showing all stages of a case.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Developed various Visual force pages as per organization requirements.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Performed data migration from Microsoft CRM to Salesforce.com.
• Developed web-to-lead functionality for Confidential site which directs leads from web to Sales force. Used field level security along with page layouts to manage access to certain fields.
• Used the Force.com Web Services API for extracting the data from the Force.com organization to other external systems. Developed the Visual force pages and controllers; customized the look and feel of the page components; and implemented the partial page refresh using Ajax.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange’s Email integration engine. Involved in developing, implementing & testing on the Sandbox environment.

Environment: Salesforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader and Eclipse IDE Plug-in.

Confidential, Phoenix, AZ

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com implementation and documented the Business and Software Requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
• Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Extracted data from excel files, high volume of data sets from data files, Oracle, DB2, Salesforce.com (SFDC) using Mule soft data loader and Informatica ETL mappings/SQL PLSQL scripts and loaded to Data Store Area.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader 20.0.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, Force.com Sites, Apex, Assignment Rules, Escalation Rules, Sandbox Environment, Validation Rules, Custom Reports, Workflow & Approvals, Dashboards, Custom Objects, Custom Tabs, Creating Packages, Sandbox data loading, and Apex Data Loader.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments of EAR files in the RUP process.
• Designed and Created Domain model and schema using object oriented design / UML diagrams on RSA.
• Developed the workflow interfaces using JSPs that are developed using Struts Tiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the complete Exception module using the existing framework that embraces Struts, Java, JSP, JSTL, and Ajax.
• Created User Interface screens using HTML, DHTML, AJAX, CSS, Java script.
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• Created Spring Interceptors to validate web service requests and enables notifications.
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database for SQL, PL/SQL scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Worked on creating topics, queues and MDBs for communication by using Web Sphere JMS.
• Unit tested all the classes using JUNIT at various class level and methods level.
• Worked on Installing and configured Web Sphere Application Server.
• Made use of WINCVS for checkout and check in operations.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows XP, UNIX.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client-side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, HTML, JavaScript