SUMMARY

• An experienced Techno - Functional Consultant for Siebel CRM. An expert of Siebel solution design, technical design, application development, application integration with very good communication and presentation skills. Team player with aspiring leadership qualities and having passion in business consulting.
• Completed “Siebel 8.1 Core Consultant Certified Expert” from Oracle.
• Completed “ITIL Foundation” Certification.
• Around eight years of IT experience with extensive exposure on Siebel Open UI, Siebel EAI, Siebel Web services, Siebel EIM, Siebel OCH (Oracle Customer Hub), Siebel UCM, Informatica IIR, Oracle EDQ, Siebel Upgrade, SQL, PL/SQL, Siebel Workflow, eScript, Configuration.
• Extensive experience in Software Development Life Cycle (SDLC) - Requirements Specification, Design documents and writing Test cases using various software engineering process.
• Adept at returning quality results within assigned modules within time frames
• Solid ability for identifying and meeting customer expectations and organization needs
• Sound ability to take complex database material and simplify it for end users
• Experience and Strong knowledge inSiebelArchitecture, Data Model and proficient withSiebel Tools and Client.
• Extensive experience in performing initial data load in to SiebelApplications via EIM.
• Experience in performance monitoring and tuning.
• Worked extensively onSiebel7.8, 8.0, 8.1, 8.2 and IP15
• Excellent Troubleshooting Skills.
• Worked on different domains like Siebel Field Service, Siebel OCH, Siebel Campaign Management, Siebel Call center, Siebel retail Order Management, Siebel Finance, Siebel UCM, and Siebel Life Science.
• Developed complex configuration requirements and proposed strategic solutions.
• Experience in software development with specialization in System Design, Application Development and Maintenance.
• Configured Siebel Deployment automation scripts via ADM
• Leader of the Siebel Production support team, managed the incidents and delivered the enhancements.

TECHNICAL SKILLS

Siebel Configuration: Open UI | EAI | EIM | UCM | OCH | eMail Response | User properties | Run time events | LOV Administration | Links | Joins| MVL | MVF | MVG | Picklist | Workflows | eScript | Business Service | RCRs | File Handling | Assignment Manager| Data Load Automation | Deployment Automation | Upgrade | ADM

EAI: VBC | EBC | IOs | | Inbound Web Services | Outbound Web Services | HTTP | MQ Series | Data maps | Dispatch Services | eMail Intergaration

Automation: ADM | Deployment Migration Automation | EIM Data load Automation

MDM: Siebel UCM | Siebel OCH | Informatica Identity Resolution 2.8.0.7 & 9.2 | EDQ

Database: Oracle 11g| Oracle 10g | Oracle 9i

Scripting: eScript | Java script | VBA Macros | SQL | PL/SQL | Shell Script

Tools: SVN | SQL Loader | TOAD | HP Quality Center, Footprint, BMC Remedy & SOAP UI

Domains: Siebel Field Service | Siebel Universal Customer Master (UCM) | Oracle Customer Hub (OCH) | Siebel Order Management | Siebel Campaign Management | Siebel Financial Services | Siebel Sales | Siebel Marketing | Retail Order Management | Siebel Call Center

PROFESSIONAL EXPERIENCE

Confidential, Hoboken, New Jersey

Sr. Siebel Open UI Developer

Environment: Siebel Field Service, Siebel IP 2015, Open UI, Siebel Email Response, Siebel Web services, Siebel EIM, JQuery, CSS, JavaScript, Shell script, SQL Developer, SoapUI, Oracle 11g

Responsibilities:

• Configured Email Response for real time inboxes to create Service Request and Activities. As and when the inboxes are received an email, an automatic service will be created with business required activities and assigned to placement specialist.
• Configured Email Response for specific inboxes to attach the original eMail in Siebel as an attachment and enabled placement specialist to reply from Siebel.
• Configured the application from the scratch to bring up the placement specialist and special user visibility
• Configured the Applet’s Physical Modal, Physical renderer, plugin wrapper, extending themes to alter look n feel of the overall application and field controls.
• Created PM & PR files to modify the look and feel of the Activities view.
• Configured multiple workflows to implement the business requirement.
• Configured Business Service, BC, Applets, Views, Screens, Picklist, Links, BusCom user properties to achieve the required configuration in addition to Open UI changes on PM, PR, PW, jctrl.css, main.css, themes-aurora.css (override using custom style sheets added by creating new themes extended on top Aurora themes).
• Worked on dev admin tasks such as RTE, LOV, email templates, views, responsibility, setting up email response groups, manifest administration and migrate the admin setup to target environments.
• Developed inbound interfaces using Siebel Web Service (Siebel EAI Adaptor) to integrate People Soft HR System, GIDS for Client and contact information
• Performed the initial data load from GIDS to Siebel via EIM
• Enabled nightly batch job in Informatica to refresh the data from GIDS.
• Schedule a shell script to run a EIM job to sync the GIDS and Siebel.

Confidential

Siebel OCH On-site Lead

Environment: Siebel OCH/UCM 8.1.1.9/Siebel Campaign Management/Siebel Marketing, IP15, Open UI, IIR, EDQ, Linux 5.4 & Oracle 10g.

Responsibilities:

• Participated in Production Deployment activities in all the maintenance releases.
• Build multiple business service using eScript for data corrections.
• Responsible for designing, developing and testing of the application for all major releases.
• Built multiple inbound and outbound web services between Web Portal and Sales Force.
• Automated the deployment migration using ADM.
• Responsible for deploying and maintaining Contact sync betweenSiebeland Sales Force (SFDC)
• Enhanced retry mechanism in OCH Customer creation inbound web service.
• Enhanced the Oracle EDQ Cleansing rules to match with customer expectation.
• Performed IIR Refresh on every phase of release cycle.
• Prepared Gap analysis report on the existing EDQ logic and the AN100 document.
• Performed IIR Refresh on every phase of release cycle.
• Configured “n” number of workflow, business services and VB Macros for data fixes and the permanent fixes to stable the application.
• Created a PL/SQL procedure to load a data from base to IIR database.
• Configured Customer Note Inbound web services to store the customer reference information.
• Configured Customer preferences Inbound web service to store the customer’s privacy preferences.
• Performed Initial load via EIM batch load process.
• Completed the mini project of 23 million customer data in to Siebel via EIM, Sql loaded, Siebel database view, which involves EDQ cleansing, IIR matching and survivorship logic at the end to avoid duplication.
• Configured Customers Questionnaires Inbound web Service to store the customer’s queries.
• Enabled customers publish functionality to downstream via AIA middleware.
• Enhanced the OCH Survivorship rules
• Requirement gathering and Analysis for all the enhancements
• Technical design document as per the Functional Design Specification
• Assigning and Mentoring the team with the tasks and functionality
• Handling ticket with various severities within the Fixed SLA’s and providing the functional solution for the issue which the ticket was raised. I.e. Incident, Tasks & Change request
• Analyzing the problem to provide solutions to the user generated error and incidents
• Co-coordinating with the offshore team on a day to day basis for issue resolution.
• Monthly report to the IT stack holders

Confidential

Sr. Siebel EAI Developer

Environment: Siebel Retail Order Management 8.1.1.9, EAI, Web Services, SOAP UI, Siebel EIM & Oracle 10g

Responsibilities:

• Clear understanding of Order management process.
• Expertise at Siebel EAI architecture.
• Configured Inbound web service to provide list of Orders created by a Customer
• Configured inbound web service to provide Order’s Details.
• Configured Inbound web Service to provide Line Item Details
• Configured end to end Outbound Web Service integration to get the return address & delivery address in a format of attachments.
• Created multiple rules, criteria and assigned to candidate via batch mode using Assignment Manager.
• Enable EIM process for all modules, have set the process in place and published the procedure to perform the data load for all the modules with detail IFB files.
• Configured end to end Outbound Web Service integration to send order status to 3rd party.
• Created common framework for all Outbound Web Services.
• Created Error Handler Framework & Automatic Retry Functionality for failed Outbound Calls.
• Worked extensively on Order fallouts to help Application Operations Team.
• Support Pre Products Deployment and Post Products Deployment tasks Dev to SIT and SIT to Prod

Confidential

Sr.Siebel UCM/OCH Developer

Environment: Siebel UCM 7.8, Siebel Finance Upgrade, Siebel OCH 8.1.1.2, Siebel EIM, Siebel UCM, Shell Script, Automation & Oracle 10g

Responsibilities:

• As a Consultant I worked closely with the clients to define and gather business requirements, mapping them in to Siebel, and participated in the analysis and design of the Siebel application.
• Understanding project requirements and writing and reviewing LLDs.
• Expertise in Configuration and Customizing Siebel UCM Application using Siebel Tools
• Expertise in designing and maintaining data cleansing, data standardization, merging and enabling the UI Matching.
• Clear understanding of Survivor ship rules, Data Quality settings and BDM process.
• Trained data stewards on the new functionalities.
• Worked on POC for web service integration (both Outbound and Inbound) between Siebel application and External.
• Created IOs, ICs based on the XSDs given by the external teams. And created Data Maps and Dispatch Rules as per the requirement.
• Created outbound Web Services to update DNB information.
• Automated the mastering process/batch EIM jobs through Shell script using SQL loader.
• Performed initial data load.
• Enabled Import functionality from CSV for alternate customer hierarchy.
• Preparing Checklist and project plans for new releases.
• Implemented FED Report through VBC to trace the merged and unmerged history of the customer embedded with eScript.
• Implemented the automation to update customer information based on the update from the DNB.
• Co-ordinate with java developer to implement IFrame to trigger the webserver.
• Build multiple Business services for the data correction via eScript.
• Performed Post-Upgrade tasks from Siebel 7.8 to Siebel 8.1.1.2

Confidential

Siebel Consultant

Environment: Siebel Life Science 7.7, TOAD & Oracle 9i

Responsibilities:

• Involved in L2 support for critical Tickets and CR’s implementation Process.
• Customized and created Business Object layer like Business Components, Business Objects, Joins, Links, Pick lists, Drilldowns, MVLs, BC User Properties, field level validations and etc.
• Configured the Drilldowns to display the details of drilldown item in another view.
• Configured Business Component Properties and Field Properties like Search specification, Sort specification, Pre Default Values, Post Default Values, Calculated Values.
• Designed and implemented run time events to call the workflow.
• Involved in User acceptance testing (UAT) and System integration testing (SIT).
• Customized Siebel user interface layer and business object layer.
• Worked with User properties and Data driven controls at business component, fields.
• Configured and modified Business object layer using fields, Drill downs.
• Performing troubleshooting (Debugging, Root cause analysis) of day-to-day production issues.