SUMMARY

• Seven plus years of IT experience, with five years of experience as Salesforce Developer and two years as Business Analyst.
• Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, deployment and maintenance of web - based and portals based object oriented enterprise applications.
• Hands on experience in Administration setup and Force.com, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.
• Extensive experience in SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Email Services, Approval Rules, Report generation, Validation rules, Dashboards and Tasks.
• Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Detail, lookups, Entity Relationship data model, Pages & Workflow rules, triggers and Email alerts.
• Strong exposure to security and sharing rules implementation for different users at different level of organization and single sign-on setup.
• Experienced in Service Cloud, Sales cloud for all partner portal, customer portal.
• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Strong experience working with Apex classes, Triggers, Visual force pages, Controllers and Test methods.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader.
• Experience in writing SOQL and SOSL queries in Force.com technology for Visualforce and Apex.
• Experience in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Implemented Sales cloud and Service cloud in incorporating the enhanced features as required to streamline the business Process.
• Assisted in migration an application from salesforce classic to lightning experience.
• Hands on experience in using lightning app builder to create record home pages, customer community pages.
• Expertise in Jenkins and good noledge on agile scrum methodologies.
• Utilized continuous integration for code check-in using change sets, GitHub.
• Worked with security and sharing rules implementation at object, field, and record level for different users at various levels of organization and Single Sign-On (SSO) setup.
• Experience in designing of Reports and Dashboards according to the business needs and awareness on governor limits for a multi-tenant environment.
• Experience in Agile Scrum development methodology.
• Implemented Single Sign-on (SSO) using SAML 2.0 with ADFS identity provider.
• Created external objects and integrated with Oracle database using lightning connect and O-Data protocol.
• Hands on experience in building custom lightning components and lightning applications.
• Experience in exposing components as quick actions in lighting experience.
• Experience in using lightning out to expose lightning components in visual force pages.
• Experience in using Salesforce lightning design system for styling the lightning applications.
• Good noledge on security & sharing settings and delegated administration
• Excellent Communication and Problem-solving skills and ability to think out of box delegate TEMPeffectively and motivate team members and help them to achieve on-time project completion.
• A team player with TEMPeffective interpersonal and communication skills, adapt at building productive relationships and building rapport with a diverse set of individuals.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, SOQL, SOSL, Visual force Pages, Components, Dynamic Components, Controllers (Custom, Extension), Apex Batch & Schedule Classes, Web Services, SOAP, REST, Partner WSDL, Chatter RESTAPI, Reports, Dashboards, Analytic Snapshots, SSO, Salesforce1, Lightning Components.

Custom Integration: Outbound Messages, Workflow and Approvals, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Programming Languages: JAVA/J2EE, C, C++, C#, APEX, SQL, and PL/SQL

Operating Systems: Windows NT, XP, Vista, 7, 8, Windows Server 2003/2008, Unix

Web Technologies: JavaScript, JQuery, HTML, XML, CSS, JSON, JSP, ASP.NET, SOAP, REST, Ajax, Bootstrap, Angular JS.

IDE and Tools: Eclipse, Force.com Eclipse IDE plug-in, Force.com GUI, Apex Data loader, Force.com Apex Explorer, Force.com Excel Connector, Jira, TOAD, Tableau

PROFESSIONAL EXPERIENCE

Confidential, Florida

Sr. Salesforce Developer/Administra tor

Responsibilities:

• Actively participate in the analysis andbusiness requirementsgathering to help BSAs develop detailed functional requirements and create clear, concise and complete functional specifications & requirements documents
• Worked with business users and analysts for requirements gathering, analyzing requirements and documenting functional and non-functional requirements.
• Written Apex Classes, Controllers (Custom, Extension) and Triggers on various object customization for various user stories.
• Used AJAX toolkit to invoke apex classes from JavaScript buttons and perform database operations and handled callbacks.
• Written SOQL, SOSL, Relationship, Dynamic queries and Database Statements & methods in various Apex Classes, Triggers, and Batch classes.
• Developed Visualforce pages, Components and Dynamic Components using PageBlock, InputField, ActionFunction, ActionSupport native components and used custom JavaScript, jQuery, and CSS in the visual force pages for client side validation and rich UI.
• Written Apex REST web service classes for inbound calls to salesforce and handled Create, Update, and Delete operations and made Apex callouts to external services using WSDL2Apex and HttpRequest classes.
• Worked on Mulesoft Integration tool to integrate salesforce and Oracle ERP system. Drive success of the ApttusCommunity Website for customer collaboration
• Produce ad-hoc reporting to Customer Success and ApttusLeadership on a daily basis
• Designed and developed Test utility methods to increase code coverage across the organization by refactored to reduce the number of test methods.
• Developed Salesforce1 Lightning App using Lightning Components, Handlers, and CSS.
• Used Eclipse, Developer console IDEs for development and customization of salesforce meta-data.
• Actively performed salesforce admin tasks which involve Managing Users, Updating SSO settings to users, Permission Sets, Profiles, Sharing rules, Email Administration and Outlook Connector.
• Worked extensively on customization using declaratively by creating Custom object, Fields, Relationships - Lookup, Master-detail & Junction objects, Validation rules, Triggers, Page Layouts, Search Layouts, Custom Buttons, Actions, Custom labels, and Tabs.
• Worked on customization of Sales & Service cloud objects (Accounts, Contacts, Opportunities, Products, Solutions, Cases and Knowledge).
• Worked in configuring Assignment rules, Escalation rules, Auto response rules, Email-to-case, Support Process, business hours on Case object.
• Implemented Web-to-Lead and written custom Lead conversion using Apex and Visualforce pages.
• Apart from traditional Workflow rules, worked on new Lightning Process Builder and its new actions and consolidated existing workflow rules into the process builder.
• Worked with Identity Providers and enabled Single Sign-On in the organization and rolled out to all users.
• Created Reports, Dashboards using Tabular, Matrix, and Summary reports, also created custom Report Types on various related objects.
• Used Dataloader for one-time migration and performed data jobs (includes cleanup, insert, update and delete) of existing data on salesforcesObjects using CSV file.
• Performed deployment activities using Force.com Ant Migration tool, Jenkins, Change Sets and Workbench from Sandbox to various other sandbox and Production instances.
• Implemented salesforce best practices and design patterns while writing Apex Triggers, Controllers, Batch classes and wrote customized the code to not reach governor limits.
• Worked on fixing day-to-day Production issues and deploying to production.
• Worked in Agile environment and followed scrum methodology and provided my daily updates to the business user.

Environment: Saleforce.com platform, Sales Cloud,Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, PowerPoint, Excel, Agile/Waterfall, Validation Rules, Messaging, Dashboards, Sandbox creation,Standard and Custom Objects, Demand Tools, MS Project, DOORS for requirement management, SQL, JIRA.

Confidential, Kentucky

Salesforce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Developed Apex Classes, Triggers, Batch and Schedule classes for the user functional requirements on various objects.
• Designed, developed and deployed Apex Classes (Controller - Standard, Custom, and Extension) and Apex Triggers for various functional needs of the application.
• Designed and developed rich Visualforce pages on various objects to meet business requirements and developed custom Visualforce components and used standard components like PageBlock, PageBlockSection, DataTable, ActionFunction, and ActionSupport.
• Implemented enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related activities, Creating Tasks, Time-dependent actions, Email Alerts, Field Update to implement business logic.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Account, Renewal Forecasting.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Created profiles and implemented Object level, field-level, and record-level security.
• Customized Sales Cloud for campaign, leads, and opportunity objects. Also, implemented sales automation to track contract opportunities and leads.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed integrations using SOAP and REST Web Services.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales and Account etc.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Worked with management and other developers to translate marketing needs into design requirements.
• Developed complex workflows and approval processes for automating business logic
• Expertise in visual flows and process builder.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, SQL Server, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows.

Confidential, Alabama

Salesforce Developer/Admin

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Cascading Style Sheets (CSS) for creating TEMPeffects in Visualforce pages.
• Integrated the web services by generating the necessary stubs from the WSDL files for extraction.Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports, and Workspaces.
• Created various Profiles, Roles, and Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Organized Email Templates and Mail Merge Templates and was committed to doing the mail merge for various standard and custom objects.
• Generated sync of contacts, email alerts, events, and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Created customized reports, report types and Dashboards based on various objects as per business needs.Created various relationships using Master-Detail, Lookup relationships and customized formula fields, validation rules, and workflow rules.
• Implemented Data Loader using Command Line Interface to extract the data from database
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.Created and customized various reports of Tabular, Matrix and summary reports on various salesforcesObjects.Reviewing the test cases provided by the QA team, and providing feedback.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Force.com IDE, Windows 7.

Confidential, Kentucky

Business Analyst

Responsibilities:

• Gather requirements by interviewing and brainstorming with the business SME’s.
• Facilitated JADsessions for communicating with Stakeholders and Project members.
• Excellent analytical skills in understanding business process and translating into Functional Requirement Document (FRD).
• Excellent noledge of industry standard methodologies like Software Development Life Cycle (SDLC), Agile. Experience in converting the business requirements into technical specifications for preparing test plans. Developed User stories, tracked and managed all change requests.
• Worked in Agile/Scrum frame work with three weeks sprint and release every 8 weeks.
• Help facilitate story boarding, backlog grooming, prioritizing, daily stand ups and retrospect meetings. Experience in conducting User Acceptance Testing (UAT), SWOT analysis and GAP analysis. Possess noledge of Relational databases, writing ad hoc SQL queries, creating tables and reports. Excellent skills in performance management to support strategic planning, goal setting, strengtan productivity, enhance decision making and improve quality service.