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Salesforce Developer & Administrator Resume

PhiladelphiA

SUMMARY

  • Overall 9 years of experience in Software Industry with sound knowledge on SFDC (force.com) CRM platform as Salesforce Developer/ Administrator using Apex and Visual force.
  • Experienced in configuration, customization and support of SFDC as per the customer requirements.
  • Experienced in Data Migration from other applications to Salesforce using Apex Data Loader.
  • Worked on administration, configuration, implementation and SFDC CRM and salesforce applications working on Visual force and Apex.
  • Extensive Experience in designing and developing workflow rules, validation rules, approval processes and customizations within Salesforce.com
  • Strong in SFDC Functional areas - Accounts and Contacts, Case Management, Leads, Campaigns, Opportunities, Dashboards and Reports.
  • Hands on experience in Salesforce Lightening Components design and designing compact layouts using Apex, Visual force pages, Workflows, Apex, Triggers.
  • Experienced in SFDC Configuration & Maintenance activities that include User Management, Role hierarchies, Permission Sets, Security, Profiles and Sharing rules.
  • Proficient in SFDC related technologies such as Apex, Visual Force.
  • Hands on experience in creating workflows, validation rules, approval process and sharing & security rules.
  • Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Sales Force.
  • Good Experience in administrating and developing projects on Salesforce platform.
  • Experience on different data tools like Apex Data Loader, SFDC Data Export, Excel Connector, Import Wizard etc.
  • Good working knowledge in querying salesforce.com database using SOQL & SOSL queries and governor limits.
  • Proven proficiency in Application Servers including Web sphere, JBOSS and Tomcat.
  • Excellent interpersonal skills, including the ability to coordinate and motivate team members.
  • Proven record of effective problem solving and meeting aggressive schedules.
  • Strong team player with good interpersonal skills as well as with good communication abilities.
  • Quick learner and also ability to work under pressure.
  • Proven positive attitude to face new challenges and also a quick learner to fix solutions depending on the severity of issues.

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia

Salesforce Developer & Administrator

Responsibilities:

  • Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
  • Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
  • Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
  • Developed APEX Classes and APEX Triggers for various functional needs in the application.
  • Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
  • Analyzed and evaluated complex business requirements and recommended solutions.
  • Developed and deployed workflows and approval processes for opportunities and products/ assets management.
  • Worked with objects like Accounts, Contacts, Leads, Campaigns, Cases, Opportunity, Reports, and Dashboards.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the Salesperformance and lead generation statistics.
  • Used the sandbox for testing and migrated the code to the Production environment after testing.
  • Hands on Data Integration with ETL tools Apex Data Loader and Data Loader.
  • Proficient in using Eclipse based Salesforce.com IDE to develop and deploy Force.com software.
  • Developed several Triggers, Apex classes and Visual force pages as part of the Application Development.
  • Designed various Webpages in Visual Forcefor customers to select a variety of services offered by the org and integrate them with the pricing team.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Created and used Email templates in HTML and Visual Force.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Costa Mesa CA

Salesforce Developer & Administrator

Responsibilities:

  • Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
  • Created new Apex Triggers, Apex Classes, Batch Classes and Schedule Classes, Email Services According to the Project Requirement.
  • Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Salesforce with other systems using Apex Web services WSDL, outbound messaging and JIRA.
  • Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
  • Created and deployed several workflows, and Reports using salesforce.com platform.
  • Worked closely with Business Users in improving their business processes using SFDC.
  • Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
  • Worked on Force.com Chatter to provide collaboration features on the applications.
  • Developed and deployed workflows and approval processes for opportunities.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
  • Developed various Custom Objects, Tabs, Entity - Relationship data model, validation rules, Components and Visualforce Pages.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
  • Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
  • Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities
  • Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
  • Created and used Email templates in HTML and Visual Force
  • Have deployed code from sandboxes to production environment by using ANT migration tool.
  • Experienced in Testing process, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Created new User Accounts and assigned Profiles as per their role in role hierarchy.
  • Defined Org wide default to restrict access from users.
  • Created Custom Buttons Using JavaScript
  • Created Sharing Rules to provide access for limited users and created Assignment Rules on Leads using Apex Triggers.
  • Implemented Manual Sharing through Apex Classes.
  • Customized Page layouts for Standard/Custom objects and assigned Record Types.
  • Created Data Validation rules and Formulas as per business requirement.
  • Implemented field level security, profiles and audit trail setup.
  • Created Test Classes And Performed UAT Testing.
  • Worked on adding Marketing cloud products, pricing agreements and terms to existing salesflow process.
  • Developed complex custom validations for Marketing cloud products at each stage in the quoting process.
  • Troubleshoot CTI connectivity issues and managing support cases. created, executed and validated CTI Test Scripts.
  • Performed end-to-end and regression testing on AppExchange.
  • Used a number of third party tools in Salesforce.com AppExchange.
  • Created Approval processes and Email Templates, Letterheads in HTML and visualForce.
  • Worked with the Business group for requirement gathering throughout the planning and implementation. Coordinate with business analysts for the issues requiring business analyst help.
  • Have worked on Lightning Components to build custom user interfaces without code.
  • Created Visualforce pages that use the Lightning Components.
  • Worked on integration with external database.
  • Used Debugger making use of Breakpoints to monitor data movement and troubleshoot.
  • Worked on Agile methodology with expertise in scrum practices.
  • Worked in Professional to Enterprise upgrades.

Environment: Saleforce.com platform, Sales Cloud, Marketing cloud, Apex Language, objects, formula fields, workflows, custom views, Jitter bit, Visual Force(Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, CSS, Java Script, AngularJS, JQuery, Bootstrap, Apex Triggers, Web Services, Reports Force.com Chatter, Lightning process builder, Dashboards, smart sheet, one login, drop box, Custom Objects, Lightning Components, CTI Toolkit, MS SQL Server, Oracle, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ANT migration tool, ETL, Agile methodology, JIRA, Eclipse IDE Plug-in.

Confidential, Farmington Hills, MI

Salesforce Developer & Administrator

Responsibilities:

  • Created custom objects, VisualForcepages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
  • Developed Apex Triggers, Apex Classes and Test Methods
  • Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
  • Customized standard salesforceobjects like Accounts, Contacts, case management and solutions.
  • Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
  • Always wrote test methods with code coverage of 80 - 100%.
  • Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
  • Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.
  • Embedded Flex component into Visual Force pages of Salesforce.com.
  • Implemented Data integration process using Informatics Power Exchange.
  • Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
  • Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
  • Managed users, hierarchical roles, profiles, security controls and territory management.
  • Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Java, APEX, Web services, SOSL, SOQL, Informatics Cloud, Force.com IDE, Import Wizard, XML, Java servlets, Visual ForcePages, Workflows, Ajax toolkit, Adobe Flex 3.

Confidential, Los Gatos, CA

Salesforce Developer & Administrator

Responsibilities:

  • Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
  • Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
  • Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
  • Developed APEX Classes and APEX Triggers for various functional needs in the application.
  • Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
  • Analyzed and evaluated complex business requirements and recommended solutions.
  • Developed and deployed workflows and approval processes for opportunities and products/ assets management.
  • Worked with objects like Accounts, Contacts, Leads, Campaigns, Cases, Opportunity, Reports, and Dashboards.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sale performance and lead generation statistics.
  • Used the sandbox for testing and migrated the code to the Production environment after testing.
  • Hands on Data Integration with ETL tools Apex Data Loader and Data Loader.
  • Proficient in using Eclipse based Salesforce.com IDE to develop and deployforce.com software.
  • Developed several Triggers, Apex classes and Visual forcepages as part of the Application Development.
  • Designed various Webpages in Visual forcefor customers to select a variety of services offered by the org and integrate them with the pricing team.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Wrote Custom Formula fields and Validation rules Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
  • Created and used Email templates in HTML and Visual Force.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator/developer

Responsibilities:

  • Interacted with clients and also within the team to meet business requirements.
  • Administrated and monitored the company’s Salesforce CRM application.
  • Worked on creation of roles, profiles based on organization role hierarchy and implemented Record-level and field level security and configured their sharing settings.
  • Worked to enhance CRM, integrate with ERP and CPQ.
  • Worked on one to many and many to many relationships like lookup and master detail relationship.
  • Involved in usage of Page layouts, Validation rules to provide access to the users and also to edit the application based on business requirements.
  • Worked on creation of search layouts, page layouts to organize custom fields, custom links, and other components on a record detail and edit pages.
  • Worked on various pre-built standard Salesforce objects like Contacts, Opportunities, Accounts, Reports and Dashboards.
  • Involved to work on various Apex classes, Apex triggers Visual force pages for various functional needs of the application.
  • Worked on Creation of custom objects, Custom fields, Custom tabs, formula fields, page layouts and validation rules.
  • Migrated the data by using Data Loader and by performing operations like insert, update, delete, export, up sert to import/ export bulk amount of data.
  • Worked on usage of Import Wizard to import limited amount of data in the CSV file format.
  • Involved in Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL) by considering the governor limits for data manipulation needs of the application.
  • Worked on Developer console where we can generate apex code.
  • Used different kind of sandboxes to move the code from production to sandbox in file format and to test the code before deployment to production.
  • Involved in Organization Wide Default settings like Private, Public Read only, Public Read/ Write based on business requirements.

Environment: Eclipse, Force.com IDE Plug-In, Visual force Pages, Data loader, Import Wizard, Apex classes, Apex triggers, Record types, Page Layouts, CTI (Continuous Integration Tool).

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