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Sales Force Developer/admin Resume

Atlanta -, GA

SUMMARY

  • Over 8 years of experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java/J2EE technologies.
  • Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
  • Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
  • SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
  • Experience in SFDC related technologies such as Apex, Visual Force.
  • Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules
  • Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in SalesForce.
  • Experienced in developing and administrating projects on SalesForce platform.
  • Data Load for SFDC Standard objects and Custom objects
  • Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
  • Involved in integration of legacy systems like Siebel to Salesforce.com
  • Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
  • Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
  • Proficient in Data Migration from Traditional Applications to SalesForce using Data Loader Utility and Informatica on Demand.
  • Experience in working with Databases like Oracle 9i, SQL Server and MySQL.
  • Excellent domain knowledge on ERP Applications: CRM, Finance, Retail and Health Care.
  • Excellent organizational and strong problem solving skills with a proven ability to contribute in a team environment.
  • Excellent analytical, communication and inter-personal skills.

TECHNICAL SKILLS

CRM: Salesforce.com

Salesforce.com: Apex, VisualForce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Custom Objects, Validation Rules, AppExchange, Eclipse, Force.com IDE, Apex Data Loader, Roles & Profiles, Data Migration, Web Service Integration, S-controls, Sandbox Testing

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Front End Tools: Cold fusion, Dreamweaver, Frontpage 2000.

Databases & DB Utilities: Oracle 10g,Oracle 9i, MySQL, SQL SERVER

Operating Systems: UNIX, Windows95/98/NT/2000/XP/2003/7, MS-DOS

Programming Languages: JAVA, J2EE, C, C++, C#, ASP.NET, PL/SQL, T-SQL, ETL, SSIS, SSAS, SSRS, BIDS

Web/Application Servers: Apache, Tomcat, IIS

PROFESSIONAL EXPERIENCE

Confidential, Atlanta - GA

Sales force Developer/Admin

Responsibilities:

  • Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.
  • Develop and configure the Salesforce.com instances and force.com applications.
  • Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
  • Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
  • Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components
  • Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
  • Created Visualforce pages as per the client requirements and has experience in working with Partner portal system.
  • Customized the standard objects as per the user requirements by using Visualforce components.
  • Deploying applications from Sandbox to Production using ANT deployment tool,Change sets.
  • Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
  • Integrated the existing .net system with force.com platform using REST FULL Services.
  • Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.
  • Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
  • Created Custom Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking.
  • Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Workflow Approvals.
  • Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists.
  • Used Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects.
  • Used it to read, extract and load data from comma separated value (CSV) files.
  • Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle.
  • Integrated the Web Services for extracting the data from external systems.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Hillsboro - OR

SFDC Developer/Administrator

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
  • Responsible in customization of service cloud 3.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
  • Worked with service cloud 2 and well aware of all features.
  • Created and deployed Several Reports using salesforce.com platform.
  • Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application
  • Developed and deployed workflows and approval processes for opportunities and products / assets management.
  • Created and used Email templates in HTML and Visualforce.
  • Integrated the webservices by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Developed ETL mappings in Informatica for Integration between Salesforce and Oracle.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Philadelphia - PA

Sales force Developer/Administrator

Responsibilities:

  • Involved in business requirement gathering, analysing the requirement, documenting the requirements.
  • Designed and developed Apex Classes, Controller Classes, Apex Triggers and VisualForce Pages for this application.
  • Developed workflows and approval processes for various policy managements.
  • Configure Role based Authorization on Object/Field Level.
  • Coded APEX triggers and s-controls, created rule based automated workflows.
  • Created email templates and inbound emails using Visual force for the clients and customers.
  • Integrate of Application (OE modules) with Salesforce.com with using SOAP Client.
  • Development and integration for policy Report Customization.
  • Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows, Triggers.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

SFDC Developer/Analyst

Responsibilities:

  • Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
  • Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
  • Created profiles and implemented Object level, field-level and record-level security.
  • Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
  • Created email templates and inbound emails using Visual force for the clients and customers.
  • Implemented various Custom Reports and deployed them for different business user levels.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
  • Administrated and monitored the company's Sales force CRM application.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment

Confidential

Software Developer

Responsibilities:

  • Involved in the entire software development process, established the goals and requirements of the application, involved in data collection and analyzing the data as well as business flow.
  • Involved in getting requirements from the users and converting them to functional and technical specifications.
  • Developed Detailed Design using UML, Rational Rose.
  • Made extensive use of web forms controls in addition to writing custom controls inheriting from web forms controls.
  • Web UI for Dynamic inquires to historical Data executing on-the-fly queries to the Database.
  • Developed User Interfaces using ASP.Net, and C#.
  • Worked in ASP.NET Web Forms, ASP.NET State Management, ASP.NET Caching features, Securing ASP.NET Web Applications.
  • Worked extensively on the data layer and business logic, to implement numerous web user controls which display information about the gift certificates, available services and balance. These controls and data layer are developed extensively in ASP.net, ADO.net, C# and SQL server.
  • Implemented numerous client and server custom validation in JavaScript and c#.
  • Performed enhancement to the old web site, implemented Asp.net using C#, T-Sql and SQL server. Developed a new look using CSS.
  • Implemented several extendable controls from a main Web user control to display information about purchasing and sale of gift certificates. These controls are developed in c#.
  • Involved in the design, development and implementation of a windows forms application in .net using c# which communicates with data layer to access the data from Back end database.

Environment: C#, ASP.Net, ADO.Net, VBScript, Web Services, XML, VB.Net, MS Visual studio 2003, MS office XP, MS SQL Server 2000.

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