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Sfdc Administrator/business Analyst Resume

Tampa, FL


  • More than 8 years of work experience in Salesforce Administration, Business Analysis and testing.
  • Experienced in all phases of software development life cycle.
  • Expertise in Salesforce Administration using Salesforce.com point and click tools.
  • Experienced in User management, Lead and case management, Campaign management etc.
  • Proficiency in developing secure applications using Apex, Visualforce and Process automation tools..
  • Hands on experience with databases including SQL, SOQL, SOSL.
  • Working knowledge on Workflow rules, Approval process, Process builder and Triggers to automate the process efficiently.
  • Experienced in Forecasting management.
  • Expertise in developing applications based on Agile and Waterfall framework.
  • Experience in Data management using Import wizard, Data Loader and some third party tools (Data Loader.io).
  • Expertise in creating Sandboxes..
  • Experience in generating Reports and Dashboards.
  • Experience in Sales Cloud, Service Cloud and Chatter.
  • Strong knowledge of security setup on Salesforce.com platform.
  • Experience in Duplicate management using Demand Tools.
  • Hands on the tools such as Rational Requisite Pro, Rational Clear Quest, JIRA, Murcury QC 9.0 etc.
  • Experienced in gathering requirements from clients.
  • Experienced in deploying applications using Change Sets.
  • Hands on experience in project management tools like Clear case and MS Project.
  • Strong analytical skills with ability to quickly understand client’s business needs.
  • Involved in meetings to gather information and requirements from the clients.
  • Involved in creating Work Plan of the project.
  • Experienced in facilitating JAD sessions for gathering requirements.
  • Experienced in generating requirement documents BRD/FRD.
  • Experienced in generating Design Documents using MS Visio and Gliffy.
  • Experienced in supporting testing team while testing phase of the SDLC.
  • Experienced in creating Test Scripts and Test cases.
  • Experienced in Functional/ Integration Testing.
  • Experienced in integration testing and UAT testing.
  • Research - oriented, motivated, proactive, self-starter with strong technical, analytical and interpersonal skills.


Programming Languages: SQL, APEX, Visualforce, HTML

Tools: & Utilities: Salesforce.com, Demand Tool, Mulesoft, Informatica on Demand, Force.com data Loader, TOAD.

RDBMS: Oracle 9.x, MS SQL Server 7.0

Source Control: Rational Clear Quest, Rational Requisite Pro, MS Project, Mercury QC, MS Visio, Github

Salesforce Technology: Salesforce CRM, Apex( Classes, Trigger, SOQL, SOSL), Visualforce pages, Apex Data Loader, Reports and Dashboards, Workflow Approval and Rules, Process Builder, Salesforce Lightning and salesforce 1 mobile app, Analytical Snapshot, Forecasting, Customization( Apps, objects, fields), Validation rules, Formula fields

Custom Integration: Workflows and Approval, Field updates, Reports, Custom objects and settings, Tabs, Email templates, Security setup, Custom application and sandbox data loading, Change set deployment

Operating Systems: Windows 9x/2000/XP, Vista


Confidential, Tampa, FL

SFDC Administrator/Business Analyst


  • Experience in Sales cloud, Service cloud, Marketing Cloud and creation of new custom applications on Salesforce.com platform.
  • Experience in Salesforce Security Set up using Profiles, Permission sets, OWD, Role Hierarchy, Record Type, Sharing rules and Workflow Rule, Approval Process, Validation Rules and Formula fields.
  • Experienced in managing more than 500 users.
  • Experienced in managing new users and deactivating them including transferring of records for deactivated users.
  • Participated in the discussion of App exchange vs configuration/customization.
  • Good understanding and experience in User management, Custom apps, Custom Objects, Custom fields, Applying Sharing rules, Handling Page Layouts, Search Layouts, Related List and defining Field Dependencies, Custom buttons.
  • Experienced in Case management and Lead management.
  • Hand on experience in assignment rules, escalation rule and workflow rules for cases..
  • Experienced in handling customer issues.
  • Hands on experience in creating knowledge base of products and services for customer service representatives.
  • Experienced in handling Salesforce Communities (Customer).
  • Experienced in Salesforce to Salesforce Connection to allow sharing the information with other organization.
  • Experienced in integrating Salesforce org with other applications or ERP systems.
  • Experienced in supporting our integration team.
  • Experienced in managing Audit logs.
  • Experienced in forecasting for looking after future opportunities.
  • Good experience in the different data loading tools- Data Import Wizard and Data Loader.
  • Experience in Sandbox management and change set deployment.
  • Experience in writing queries in SOQL and SOSL.
  • Experienced in Salesforce Lightning and Salesfoce 1 mobile app.
  • Experience in Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls Force.com IDE, Eclipse.
  • Developed APEX Classes and APEX Triggers for various functional needs in the application.
  • Created Visualforce components and attributes to override the look and feel of standard components.
  • Experience in generating Reports and Dashboards.
  • Experienced in creating reports and dashboards for improving the adoption of salesforce.
  • Hands on experience on Salesforce lightning and Salesforce1 mobile app.
  • Hands on experience on SSO and SAML.
  • Experienced in creating community (Partner).
  • Experienced in de-duplication of records and merging using Demand Tools, Data.com Duplicate Management.
  • Managed ongoing administrative needs of users including data cleaning and trained new SFDC users.
  • Gather requirements by interviewing and brainstorming with the business SME’s.
  • Created work plan and estimated the deliverables.
  • Facilitated JAD sessions for communicating with Stakeholders and Project members.
  • Excellent analytical skills in understanding business process and translating into Functional Requirement Document (FRD).
  • Designed and developed Use Cases, Activity Diagrams, Swim Lane Diagrams and created wireframes on MS Visio.
  • Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Agile and defect tracking tools like Mercury QC 9.0.
  • Experience in converting the business requirements into technical specifications for preparing test plans.
  • Developed User stories with their acceptance criteria, tracked and managed all change requests.
  • Worked in Agile/Scrum frame work with three weeks sprint and release every 8 weeks.
  • Help facilitate story boarding, backlog grooming, prioritizing, daily stand ups and retrospect meetings.
  • Sound knowledge of STLC process.
  • Hands on experience on Salesforce classic and lightning testing.
  • Experienced in creating Test Plans,Test Cases and Test Scripts.
  • Experienced in participating in Defect meetings and retest the defect fixes.
  • Experienced in Functional/ Integration testing.
  • Experience in conducting User Acceptance Testing (UAT), SWOT analysis and GAP analysis.
  • Excellent skills in performance management to support strategic planning, goal setting, strengthen productivity, enhance decision making and improve quality service.
  • Sound knowledge in Version Control Systems like GitHub.
  • Strong knowledge and experience in making reports and dashboards in Salesforce.com report builder.
  • Experienced in creating basic ad hoc reports as per the requirements of users and exporting it into excel.
  • Experienced in training users for better salesforce adoption.
  • Experienced in working with offshore teams.
  • Strong communication skills including verbal, listening, written documentation, presentation skills for technical or business audience across the board.

Environment: Saleforce.com platform, Sales Cloud, Record types, Reports, Dashboards, Email, Triggers, Soap/Rest, Sharing Rules, PowerPoint, Excel, Agile/Waterfall, Forecasting, Validation Rules, Sandbox creation, Standard and Custom Objects, Demand Tools, Workflow Rules, Approval Process, Process Builder, MS Project, SOQL, JIRA.


Salesforce Administrator/Business Analyst


  • Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions as an Administrator and Business Analyst.
  • Experienced as a Business Analyst in project management, system designing, implementation and quality assurance of client business applications with the knowledge of Software Development Life Cycle (SDLC).
  • Experienced in creating Business Requirement Document (BRD), Functional specification documents (FSD), Requirement Traceability Matrix (RTM) Activity diagram, Use case document and diagrams using MS Word and MS Visio.
  • Experienced in client interaction, understanding business needs and its requirements, process workflows and facilitating Joint Application Development (JAD) sessions.
  • Experienced in defect creation and defect tracking in Rational ClearQuest.
  • Experienced working with SQL queries to perform database testing.
  • Experienced in developing test plans, test cases, defect logging and deployment.
  • Actively involved in Functional, Integration, Regression, End to End testing, User acceptance, and Database testing.
  • Maintain test environments to support testing efforts.
  • Experienced in conducting UAT testing and also in GAP analysis by creating As-Is and To-Be business models.
  • Worked closely with business analysts, external implementation partners and vendors to create unique business solutions leveraging the full power of Salesforce.com platform.
  • Experienced in Sales cloud, Service cloud, Chatter of salesforce.com platform.
  • Experienced in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, custom fields, custom page layouts, custom reports and dashboards, custom tabs, workflow alerts, approval process, validation rules, report folders, designing visual force pages, relationships ( Master-detail and lookup), controller and dependent picklist, record type, formula fields and email template generation according to application requirements.
  • Experienced in customizing standard objects like, Campaigns, Leads, Accounts, Opportunities, Cases, Forecasting, Price books, Products, Reports and Dashboards.
  • Knowledge of developing Visual force pages using standard and custom controllers, Apex class and triggers.
  • Experience in developing salesforce CRM App exchange applications, Service and sales cloud functionalities and also good in configuring and administrating Salesforce CRM environment.
  • Extensive experience in SFDC administrative tasks like creating Custom Profiles, Roles, Users, Page-layouts, email services, Workflows, Approval process, Reports, Dashboards and tasks.
  • Proficiency in data migration using Data Loader and Data Import Wizard.
  • Exposure to different types of SDLC methodologies including agile methodology.
  • Have good working knowledge in SOQL and SOSL queries.
  • Experience in creating various reports and charts (Tabular, Summary, Matrix reports, Joined and pie chart, Funnel chart, Vertical and horizontal chart, line and scatter charts, Donut chart etc.) and also various dashboards ( Table, Metric, Gauge, Pie, Funnel, Donut, Line, Scatter charts etc).
  • Managed ongoing administrative needs of users including data cleaning and trained new SFDC users.
  • Hands on experience in creating ad-hoc SQL queries.
  • Stay in touch with the current salesforce.com releases and develop corresponding documentation and provide new functionality and solution as needed.
  • Great interpersonal and communication skills, focused, self-motivated, organized, quick learner and team oriented.

Environment: Saleforce.com CRM, Force.com platform, Reports and Dashboards, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows, Mulesoft, Rational RequisitePro, ClearQuest, Waterfall, SQL.


Salesforce Admin


  • Experienced in Supply chain management industry and have knowledge of order management principles.
  • Experienced in Sales and Service Cloud of Salesforce.com platform.
  • Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements.
  • Experienced in creating Test cases and Test Scripts.
  • Sound knowledge of STLC process.
  • Hands on experience in Functional / integration testing.
  • Experienced in creating testing reports.
  • Managed security settings of the users.
  • Created business rules to ensure the data integrity of the alignment data.
  • Created automatic field updates via workflows.
  • Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
  • Created Visual Force Pages to override the standard functionality of New and Edit buttons.
  • Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Interacted with Business Team on day-to-day basis to translate the business requirement into functional requirements.
  • Designed, and deployed the Custom Apps, objects, Fields, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Automated weekly rep call reports of submitted, saved and planned calls.
  • Automated weekly Synchronization report of the reps.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
  • Created Department dashboards to provide Department Head's an overview of the reps monthly performance.
  • Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
  • Experienced in creating SQL quesries.
  • Hands on experience in training new and old users for the new functionalities of SFDC.

Environment: Saleforce.com platform, SQL, Apex Language, Visual Force (Pages, Component &Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad For Data Analysis.

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