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Salesforce Consultant Resume

Herndon, VA

SUMMARY

  • Over 7 years of IT experience with 4+ years of experience in the Salesforce.com CRM Platform as Developer /Administrator and around 3 years of experience with Java J2EEs technologies.
  • Experience in all stages of Software Development Life Cycle (SDLC) i.e. Systems Analysis, Design, Development, Testing and Implementation.
  • Good knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
  • Experience in developing Visualforce pages and Custom Objects using Apex Programming on Force.com Platform.
  • Experience in SFDC development using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL.
  • Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
  • Proficiency in SFDC Administrative tasks like Creating Profiles, Actions, Roles, Users, Page Layouts, Email Services, Approval Processes, Custom Objects, Record Types, Custom Fields, Validation Rules, Pick List, Snapshots, Custom Tabs, Workflows, Reports, Dashboards, Tasks, Custom Objects and Formula Fields.
  • Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
  • In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management; Order Management, Account Management and Case Management.
  • Strong knowledge on Administration setup, Apex, Visualforce and experience with different SFDC development tools like Force.com, Eclipse IDE and integration tools like Apex Data Loader.
  • Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.
  • Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
  • Good Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
  • Experienced with integration of Salesforce Knowledge Module application.
  • Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
  • Extensive experience in Java and J2EE technologies like Servlets, JSP, JDBC, JavaScript and Web services.
  • Expertise in developing UI Components using Visualforce Pages, Visualforce components, Apex Controllers, HTML, DHTML, WSDL, Java Script and CSS.
  • Proficient in databases including MS SQL Server 2000/2005, Oracle 11g/10g/9i/8i, MS-Access 2000/2003 & MS Excel.
  • Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
  • Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
  • Proficient in learning new technologies and quickly adapting to new environment.
  • Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce SFA, Salesforce CRM, Apex Language, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow & Approvals, Analytic Snapshots, Salesforce Configurations.

Salesforce Tools & Integration Tools: Force.com Explorer, Force.com DataLoader, Change Sets, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), SOAP API.

Web Technologies: HTML, XML, Java Script and CSS.

Languages: C, Java and Apex.

Tools: /IDE: Adobe Photoshop 6.0, Adobe Flash, Eclipse, MS Office 2010, MS Visio 2010, MS Project 2010, WSAD 5.0, Web Services.

Operating Systems: Windows 98/NT/XP/Vista/7, UNIX.

UML Modeling Tool: Rational Rose Enterprise Edition, Microsoft Visio.

PROFESSIONAL EXPERIENCE

Confidential, Herndon, VA

Salesforce Consultant

Responsibilities:

  • Gatheird user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
  • Assisted the PM in rolling out the Implementation Road-map.
  • Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
  • Developed and maintained naming conventions of pick lists, report folders, dashboards, etc. to improve system usability.
  • Developed Apex classes and Apex Triggers on Force.com platform to customize application according to functional needs.
  • Worked on various AppExchange products according to the needs of the organization.
  • Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
  • Created custom field and field dependencies on standard objects like Cases and Solutions.
  • Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation rules and formula fields.
  • Worked on CTI by supporting and integration with Salesforce standard objects.
  • Created Visualforce pages and Visualforce Custom Controllers on Force.com Eclipse IDE to customize the view and functionality of the page according to the organizational needs.
  • Developed workflow rules and time triggered workflows for various business requirements.
  • Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
  • Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
  • With Force.com web service API data is accessed from external systems and web sites for implementing WSDL in the application.
  • Developed Custom Reports, Dashboards scheduling dashboards as per given requirements.
  • Created test scenarios on Sandbox environment and migrated code to deployment instance after testing.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Managed and implemented customization requests by Business Users, including creating workflow triggers, workflow alerts, automated email responses, etc.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Eclipse, Windows.

Confidential, Indianapolis, IN

Salesforce Consultant

Responsibilities:

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
  • Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
  • Developed Apex classes, Apex triggers and Controller classes for various functional needs in the application
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
  • Worked on Account & Contact Management, Opportunity Management, Contract Management, Product Management, Price Books, Asset Management, Territory Management, Security, roles & Hierarchy.
  • Worked on advanced Workflow rules & Approval processes.
  • Prepared BRD’s implementing ER Diagrams, Mock Screenshots, Algorithms and Pseudo codes in the document as per the requirements
  • Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Reengineered current CRM SFDC system to use the standard core SFDC functionalities.
  • Involved in maintaining account Hierarchy to reflect Multi Sales Offices, Contracts based on single or multiple sales order, Territories to identify the individual zones, Product Hierarchy to reflect multiple prices.
  • Worked on implementing new business logic using Apex code (Classes, Triggers and Visualforce Pages).
  • Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.
  • Designed Test Scenarios and Expected results for the Use Cases and documented them.
  • Provided a seamless integration between SFDC and Financial System - NetSuite using Boomi AtomSphere Integration Cloud and performed functional & integration testing.
  • Used Data loader for updating data and to upsert data relations between standard and custom objects.
  • Worked on Regression tests based on fixes and new enhancements.
  • Used Subversion (SVN) for version control of code base. Responsible for creation and maintenance of the core Subversion repository.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL,SOAP, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, Parsippany, NJ.

Salesforce Developer

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
  • Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
  • Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
  • Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
  • Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
  • Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
  • Designed various types Email templates for auto response to customers.
  • Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
  • Used Force.com web service API data is accessed from external systems and web sites for implementing WSDL in the application.
  • Implemented scheduling dashboards and run time dashboards. Created test scenarios on Sandbox environment and migrated code to deployment instance after testing.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards.

Confidential, Chicago, IL

Salesforce.com Developer

Responsibilities:

  • Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
  • Agile Development Methodology was followed for the implementation. Interacted with various Business users for requirements gathering.
  • Developed various Custom Objects, Tabs, validation rules, formula fields.
  • Developed custom Business logic using Apex Classes, Visualforce pages.
  • Used Visualforce components like Page Block, Command Buttons, Action support, Action Function.
  • Implemented custom Cascading Style Sheets (CSS) for Visualforce pages.
  • Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Created relationships among objects using Lookup and Master-detail relationships.
  • Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
  • Extensive experience on Visualforce pages and Page layouts according to the Business requirements
  • Installed the Call Center Applications and allowed the end users to maintain a track history of customers complaints.
  • Performed data cleanup and or Data migration to from Salesforce.com
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Developed several Custom Reports Dashboards that are used by Business user and Managers.
  • Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
  • Implemented Data Loader through the Command Line Interface to extract the data from database.
  • Configured Chatter for the Users in the Organization for collaboration.
  • Created Email templates in Text, HTML and Visualforce necessary for the application.
  • Developed Visualforce pages with JavaScript and Apex classes.
  • Written Apex Test classes to Unit test Apex classes before moving to Production.
  • Created and maintained the documentation for Design, Migration and Integration.
  • Deployed applications from Sandbox to Production.

Environment: Salesforce.com CRM, Apex Classes, Controllers, Visualforce Pages, Custom Objects, Tabs, Email Services, Workflow Approvals, Reports, Sharing rules, SOAP, Web service, XML, Force.com IDE, Chatter, HTML, CSS, JavaScript.

Confidential

Java Developer

Responsibilities:

  • Designed Sequence and Class diagrams based on UML concepts using Rational Rose.
  • Developed the control layer using J2EE (Servlets with Session management) capabilities.
  • Developed the JSP, Java Beans, and Servlets following the MVC architecture.
  • Developed File Chooser Upload Servlet Utility.
  • Supported in advisor portal using web logic page flows and web logic portal.
  • Developed reports using PDF RENDERED library, which is used to convert the XML data into PDF printable format reports.
  • Wrote Shell scripts on bash and Korn shell on UNIX platform.
  • Involved in writing Stored Procedures, Triggers and Cursors using PL/SQL.
  • Created server side code to implement JDBC connectivity to MS-SQL Server.
  • Extensively used Custom Tags for maintainability and enhancing performance.
  • Design and Implementation of Persistence Objects.
  • Used Visual Source Safe as a Version Control Tool and followed standard software life cycle.
  • Work flow Management, Writing workflow interfaces.
  • Worked on Web scraping to extract content from a website over HTTP for the purpose of transforming that content into another format such as HTML
  • IBM HTTP Server is responsible for holding the presentation layer and deployment.

Environment: Java, Servlets, JSP, JavaScript, WebQL, XML, JBoss, XSLT, Java Swing, MQ-Series, PDF Rendered Library, MS-SQL Server, Visual Source Safe and Windows.

Confidential

Java Developer

Responsibilities:

  • Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
  • Used Ajax in one of the modules to do asynchronous changes to the pages.
  • Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
  • Developed client request validations and processing using JavaScript.
  • Involved in writing the Stateless Session Beans.
  • Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
  • Used JNDI realms to autanticate users in a web application.
  • Solely responsible for writing the automation tool in java for manipulating the dates.
  • Used JSTL in struts based JSPs.
  • Worked with Cascading Style Sheets (CSS).
  • Involved in writing Unit test scripts to check the functionality of the middle tier and aid in debugging phases.
  • Worked on XML conversions and validations.

Environment: Java 1.4 SDK, java Script, JSP, Eclipse, hibernate, CSS, Struts, AJAX, XML, JSTL, JNDI, EJB, UML, WebSphere, Log4J, SQL, Oracle and Windows.

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