SUMMARY

• 7+ years of experience in teh Business Analysis, System Analysis, Design, Development, Upgrading, Deployment and Testing of Salesforce and Siebel CRMapplications.
• Around 3 years of experience in Salesforce.com CRM platform both as BusinessAnalyst/Admin
• Lead teh requirements, design, development, testing and teh deployment phase for teh successful implementation of teh Salesforce projects.
• Implemented both Sales and Service cloud to improve business processes.
• Proficiency in test - driven, Agile development and project management.
• Developed Software Requirement Specifications (SRS), functional requirement documents and RACI matrix.
• Experienced in CRM business processes CaseManagement, Lead Management, Order Management, User ManagementandKnowledge Management and functional expertise in Case Management.
• Developed Test Scenarios, Test Cases, Test Data and UAT test plan for UAT.
• Implemented various custom configurations like Pick list, Custom Formula Fields, Validation Rules, Workflows, Triggers, Field Dependencies and Approval process for automated alerts, field updates and email generation according to teh requirements.
• Created different Profiles,Users, Permission sets, Email Templates, Page Layouts, Reports, Dashboards and Approval process as a Salesforce Admin
• Experience in Data Migration (insert, update, upsert, delete) using Salesforce Data Loader.
• Managed Production and Post-Production Activities including deployment and migration activities from development environment through testing in production environment.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Extensive experience in System design and development required for business process. Specialized in working with technical staff to create, interpret and implement business requirements into technical specifications.
• Extensive exposure with teh Solution Design team, Business Analysts, Performance and Architecture team, QA teams and provided assistance to teh Project Management Teams implementing new business processes with excellent interpersonal and communication skills.

TECHNICAL SKILLS

CRM: Salesforce, Apttus, CMC, Sprinter, Siebel 8.0, Siebel Tools

Programming Languages: Apex and Visualforce(Salesforce),SOQL, SOSL, PL/SQL,eScript

Database: Oracle 10g/11g

Others: Salesforce technologies like Data Loader, Force.com (Apex Custom Controllers and Extension, Apex triggers), Eclipse, TOAD 9.0,SQL, VSTS, MQC, Control- M, HTML and TFS tool.

PROFESSIONAL EXPERIENCE

Confidential, Weston, MA

Salesforce Business Analyst/Admin

Responsibilities:

• Working as a Salesforce Business System Analyst and Administrator for teh SFDC Confidential project.
• Actively involved with teh client company during teh requirements gathering, analysis, design, implementation and testing of teh project.
• Designed teh Role hierarchy system for teh project and actively involved in teh security system.
• Developed Quote templates for teh Apttus order management tool used for dis project.
• Groom stories/issues on a regular basis for various sprints for developing and assigning them to developers.
• Prepared training demos and material for teh business and stake holders for post-production training purposes.
• Working with various global business stake holders.
• Involved in creating and customizing Email template and configuring them to teh email alert within teh workflow rule for a standard/custom object.
• Created Custom Objects, Validation Rules, Reports, dashboards etc. in Salesforce.
• Working on different entities mapping documents for data migration from legacy systems to Salesforce.
• Created Custom reports, dashboards, approval process, workflow rules, etc. in Salesforce based on teh business requirements.
• Imported data using importing tools like Salesforce Data Loader and import wizard.
• Leading teh UAT testing phase of teh project, while coordinating with global teams for better defect tracking.
• Currently involved in rolling out teh UAT plan and end to end testing of teh project.

Confidential, Cambridge, MA

Salesforce Business Analyst /Admin

Responsibilities:

• Performed multiple roles as a business analyst, Admin, developer, Test Lead and project management in teh project.
• Lead thetesting and teh deployment phase for teh successful implementation of teh Salesforce project.
• Was teh go-to person for all testing, deployment and post deployment enhancements and noledge transfer to teh HR and GAM team.
• Effectively communicate relevant project information to business process owners and resolve issues in a timely fashion Comply with and halp to enforce standard policies and data security procedures.
• Provide Tier 1 user support for issues or problems relating to use of teh CRM platform and Portal, work closely with cross functionally to create schedule and deliverables by defining teh scope and objectives.
• Developed Test Scenarios, Test Cases, Test Data and UAT test plan for UAT.
• Worked with various Salesforce.com objects like Case Management, Knowledge Management,articles,Portal (SF Communities)and Custom Objects etc.
• Involved in creating and customizing Email template and configuring them to teh email alert within teh workflow rule for a standard/custom object.
• Created custom Reports and dashboards on a regular basis for teh HR team to capture various metrics of teh portal and for teh case management system.
• Customized teh existing Apex classes and Visual force pages for enhancements requested by teh business like adding new fields or embedding a video etc.
• Created Custom reports, dashboards, approval process, workflow rules, Validation rules etc. in Salesforce.
• Used SF Data loader - insert, update, upsert and delete operations for various standard and custom objects.
• Created different Profiles, Users, Permission sets, Email Templates, Page Layouts, Reports, Dashboards and Approval process as a Salesforce Admin
• Developed Training documents, noledge transfer documents and trained teh HR and GAM team to support teh application.

Confidential, Nashua, NH

Salesforce Lead/Business Analyst

Responsibilities:

• Lead teh requirement analysis and high-level design phase for Quote Management and prepared teh Low-level design document to configure teh application.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, cases, Assets, Opportunities, and Custom Objects etc.
• Worked on teh Call Center application for configuring teh Quote Management.
• Used teh salesforce.com features to meet teh business requirements for Quote management and Approval process.
• Involved in creating and customizing Email template and configuring them to teh email alert within teh workflow rule for a standard/custom object.
• Created Custom Objects, Triggers, Controllers, Visual force pages, Custom Settings, Validation Rules, Reports, dashboards etc. in Salesforce.
• Customized teh process with teh use of Apex classes and Visual force pages to convert opportunities to won orders and invoices.
• Experience in creating Workflow Rules and Triggers.
• Created Custom reports, dashboards, approval process, workflow rules, escalation rules etc. in Salesforce.
• Imported products using importing tools like Salesforce Data Loader and import wizard.
• Lead teh testing phase with very minimal defects.
• Used teh sandbox environment for testing and assisted in deploying to production after testing.

Confidential

Salesforce Developer /Admin/Lead

Responsibilities:

• Lead teh requirement analysis and high-level design phase for Account anc contact management and prepared teh Low-level design document to configure teh application.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, cases, Assets, Custom Objects etc.
• Worked on different applications like Sales, Call center,Marketing etc.
• Configured Account and Contact Management Process.
• Involved in creating and customizing Email template and configuring them to teh email alert within teh workflow rule for a standard/custom object.
• Created Custom Objects, Triggers, Controllers, Visual forcepages, Custom Settings, Validation Rules, Reports, dashboards etc. in Salesforce.
• Created Custom reports, dashboards, approval process, workflow rules etc. in Salesforce.
• Imported data using importing tools like Salesforce Data Loader and import wizard.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used teh sandbox environment for testing and assisted in deploying to production after testing.