SUMMARY

• Over 6 years of experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java/J2EE technologies.
• Involved in developing Salesforce Lightning applications using Lightning Components, Controllers, Events and used custom CSS in the components
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud), Communities, Sites and Force.com platform
• Extensive administrative experience in designing custom and junction objects, look - up and master-detail relationships, pick lists, custom fields, page layouts and custom tabs.
• Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, and field updates according to application requirements.
• Knowledge of configuration and maintenance of security settings such as implementing organization wide defaults, role hierarchies, criteria/ owner-based sharing rules, profiles and permissions, setting login hour, and IP ranges in compliance with organizational needs.
• Extensive experience in using various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads and Campaigns.
• Experience in data analysis for data migration, integration to Salesforce from other data bases and performing data migration using Data Loader and Import/ Export Wizard.
• Experience in obtaining data from external systems using Salesforce Connect.
• Experience in Salesforce.com MVC architecture, design and development of Salesforce customizations using Apex Classes, Triggers and Visual Force pages with Standard, Custom and Extension controllers.
• Worked on developing rich user interfaces using Visual Force pages with standard components, CSS, JavaScript and jQuery and developed Custom Visual Force Components.
• Strong experience in writing/manipulating salesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Worked with Salesforce Process Builder and consolidated existing workflow rules with process builder.
• Good experience in integrating external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Good working experience with Eclipse IDE, Force.com Plug-in, Developer console and Force.com Explorer environment.
• Strong experience in deploying Salesforce components across various sandbox and production instance using Change Sets, Force.com Migration tool and Eclipse.
• Used JIRA Agile for project management and bug tracking. Always willing to learn new skills to improve efficiency and increase knowledge base.

TECHNICAL SKILLS

Salesforce Technologies: Web Services, Visualforce, Dashboards, Reports, Opportunities, leads, Data Loader, Analytic Snapshots, SOQL, SOSL, Apex Language, Apex Triggers, Apex classes, Apex scheduler, Apex web-service, Visual force (Pages, Components & Controllers), Salesforce Lightning

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading.

Salesforce Tools: Apex Explorer, Data Loader, Force.com Eclipse IDE Plug-in, Force.com Platform (Sandbox and Production)

Web Technologies: HTML, XML, JavaScript, CSS, SOAP, J2EE, JSP, JDBC, Applet, Java Script, XML, XML Schema, HTML, Web service.

Programming Languages: Java, C, C++.

Databases: SQL Server, T-SQL, MySQL, RDBMS, Oracle (11g, 10g).

Operating Systems: Windows XP/2003/NT/7/8/8.1/10, Android, Macintosh, Unix, Linux

PROFESSIONAL EXPERIENCE

Confidential, King of Prussia, PA

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Added Lightning Component to Lighting Pages and Record Pages.
• Worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Created custom objects, custom fields, validation rules and formula fields as a part of administrative tasks
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Worked with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Used Salesforce Connect to access product information stored on an external system.
• Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Utilized Salesforce1 mobile platform to allow uploading pictures relating to service requests and information about competitive products used.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool

Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), Communities, REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Ajax, jQuery, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL

Confidential, Akron, OH

Salesforce Developer/ Administrator

Responsibilities:

• Performed the roles of Salesforce.comDeveloperandAdministratorin the organization.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users,
• Analyzed customer requirements and translating them into a technical reality that is extendable and maintainable by communicating with Business users.
• Employed Salesforce Automation (SFA) for Sales Lead management, Opportunity Management, Account Planning, Contact Management.
• Created custom objects, Tabs and implemented the complex scenarios using force.com platform.
• Collaborated with end user on workflow and provide assistance involving process, cases, new account creation, reporting best practices.
• Setup approval process for opportunity and design communication templates to direct response to the appropriate users.
• Maintained and supported the objectives of Customer Relationship Manager (CRM) and Apttus Configure, Price, Quote (CPQ) systems.
• Configured user roles, profiles, sharing settings and by implementing role hierarchies to provide shared access among various users.
• Developed Force.com workflows to automate approval of Leads and Opportunities to assign Tasks for the concerned authorities.
• Configured and implemented Apex classes, Triggers and Test classes based on the requirement of the application.
• Employed Apex and Visual force to implement complex business logic.
• Developed SOQL and SOSL queries and integrating them with the Apex code for querying and searching the data.
• Implemented interfaces: Schedulable, queue-able, Batch according to the order required.
• Implemented SalesforceDevelopment Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforceapplication using Apex Data Loader.
• Analyzed and imported thousands of Account and Contact records, prior to using the SFDC Import Wizard, to ensure the accuracy of data for end users within the application.
• Employed Sandbox environment to create test scenarios and migrated data between Force.com IDE and Sandbox environment using Force.com component.
• Monitored secured networks, reset user passwords, and security tokens for accessing salesforce application.
• Volunteered in integration of salesforce.com data to third party ERP systems using salesforce cloud connector (ETL) tool by running batch classes.

Environment: Saleforce.com platform, Lightning (components and controllers), Visual Force Pages, Apex Language, Outlook, Workflow & Approvals, Data Loader, Reports, Scheduled Apex Jobs, triggers, SOSL & SOQL Custom Tabs, Custom Objects, Email Services, Sandbox Force.com IDE, Security Controls, Java Script, HTML, CSS.

Confidential, Dallas, TX

Salesforce Developer/Administrator

Responsibilities:

• Performed the detailed analysis of functional and technical requirements
• Designed &deployed the custom objects and identified the lookup and master-detail relationships and created the junction objects.
• Working as a Release Engineerand moving the code changes (Meta Data as well as Apex classes, triggers etc) from development sandbox to github through Eclipse.
• Endured in SFDC administrative work like Approval and Tasks, Dashboards, Data Loader, Email Services, Escalation rules, Roles, Profile, Creating Users, Page Layouts, Reports, Validation Rules and Workflow Rules.
• Customized standard objects like Accounts, Leads, Opportunities, Contacts and Users.
• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation and formula fields to the custom objects.
• Endured in creating Email-to-Case, Web-to-Case to generate new Cases; fostered junction objects, advanced fields like pick lists and formula fields.
• Defined Master-detail and lookup relationships on various custom objects and created junction objects to establish the connectivity among objects.
• Implemented Field level and Record Level security and created User roles, Profiles and managed Role Hierarchies and sharing settings to provide shared access among different users.
• Designed and deployed custom objects, custom tabs, Entity-Relationship data model, validation rules, workflow rules, Auto-Response Rules as per the needs of application.
• Configured various Workflow rules and allotted related tasks, field updates, email alerts and Communication templates.
• Created various page layouts, search layouts to organize fields, related lists, custom links and other components on record detail and edit pages.
• Developed and configured various Reports and Report Folders for different user profiles according to the organization need.
• Employed Data Loader to read, extract, and load data from CSV files.

Environment: Saleforce.com platform, Sandbox force.com IDE, Email Services Reports, Custom Tabs, Data Loader, Custom Objects, Security Controls, Outlook, Workflow & Approvals, HTML, Java Script, Java, Marketing Cloud, Web Services.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, and Campaigns etc.
• Developed various custom objects, tabs, components and Visual Force pages. Customized page layouts for standard/custom objects and assigned record types.
• Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Designed and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in Salesforce Developer