SUMMARY

• Certified Salesforce Administrator and Developer with around five years’ experience in Salesforce CRM that includes four years working as a developer and a year as Administrator.
• Experience in working with different cloud platforms, such as; Sales cloud and Service cloud to leverage Salesforce CRM resources.
• Experience in Administration, Configuration, Implementation, Support of Salesforce CRM, and applications based on Apex Language and leveraging Force.com.
• Experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Experience in designing custom objects, custom fields, role - based page layouts, custom tabs, custom reports, report extractions to various formats, design of Visualforce pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experience in upgrading some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction to the pages.
• Experience in Force.com Apex Classes, Apex triggers, Integration, Visualforce, Force.com, API, SOQL, SOSL.
• Experienced in understanding all stages of SDLC that includes design, testing, implementation and migration from development to production.
• Work experience in Custom Integration of Outbound Messages, Work flow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, Custom Application, Sandbox data loading.
• Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, and field updates according to application requirements.
• Knowledge in developing Web Services applications.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.
• Experience in working as a team player and in a self-paced environment.

TECHNICAL SKILLS

Salesforce.com: Apex Triggers, Classes, Test Classes, Lightning apps, Lightning Components, Visual force pages, Security Controls, User management, Sandbox development & testing, Point click Customization, SOQL, Data Loader. Validation rules, Workflows.

Languages: Apex, UML, Java, JavaScript, J2EE, JSP, and PL-SQL.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in.

Database: MySQL, MongoDB, Oracle 9i, Oracle 10g, SQL Server

Web Applications: XML, HTML, AJAX, CSS, Bootstrap, jQuery, Angular 4, React, and Semantic UI

Platforms: Windows, and Linux.

PROFESSIONAL EXPERIENCE

Confidential, Cambridge, MA

Salesforce Developer (with Lightning)

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.

Confidential, Boston, MA

Salesforce Developer (with Lightning as Internship)

Responsibilities:

• Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers, and Force.com IDE.
• Designed and developed Visualforce pages and controllers for distribution enhancement.
• Created custom objects, triggers, and workflows to manage information on products, orders, returns and Authors.
• Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Involved in migrating data from Oracle to Salesforce.com.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• ProvidedData Migrationfrom Traditional Applications to Salesforce UsingData LoaderUtility andInformatica on Demand.
• Created and deployed several Reports using Salesforce.com platform.
• Worked intensely on custom objects, triggers and workflows.
• Designed and build custom applications using Force.com and Visualforce.com.
• Extensively worked on integration with the third-party systems for both the projects - involved consuming the WSDLs, generating apex classes for the web services and writing custom Batch Apex classes that would use the method calls from the generated web services classes.

Confidential, Detroit, MI

Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Embedded the HTML code into the custom visual force pages that constitute the online application with responsive design. Extensively worked on Java Script and jQuery throughout the process to achieve the required functionality
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Improved the software development processes by using Capability Maturity Model (CMM), which involves five stages; Initial stage, repeatable stage, defined, capable, and efficient stages.
• Created VF pages, Apex Classes and Triggers to achieve custom functionality based on the requirements.
• Developed applications visually using custom-built Lightning components.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using lightning framework.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Involved in Data Migration using Data Loader and scheduling the Data Loader for automatic loads.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Developed various Custom Objects, Tabs, Components, Visualforce Pages and Controllers.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logics.

Confidential, Denver, CO

Salesforce Developer

Responsibilities:

• Involve in gathering business requirements from sales/marketing team/ business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Sales force.
• Implemented “Email to Case” for automatic case creation for business groups. Involved in creating Distribution list and Group mail box for sending the incoming emails to respective Routing address. Worked in both ‘On Demand’ and ‘Email Agent’ Email to Case implementations.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in the application.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, lockingstatements, Transactional control and Exception statements to invoke Apex triggers.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Worked with Visual force Style sheets and Static Resources to augment all standard styling on a Visualforce page and utilize un-stylized textoutput to gain full control when iterating over lists of data.
• Worked closely with Devops engineers for achieving process automation using Continuous Integration and Continuous Development (CICD)
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visualforce Pages, Static Resources (Style Sheets) and Approval Process to suit to the needs of the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com standard objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Created VF Components to repeatedly use in VF pages to reduce the redundancy when needed.
• Involved in building custom cloud computing applications for the CRM in Service Cloud.

Confidential

Salesforce Administrator (Internship)

Responsibilities:

• Worked on various Salesforce.com Standard Objects includingAccounts, Contacts, Reports, Dashboards, EventsandTasks.
• Created various Apex classes,Controller classesandValidation Rules for various functional needs in the application.
• Created variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• DevelopedCascading Style Sheets(CSS)for creating effects inVisual forcepages.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Developed business documents for Salesforce.comCustom objects.
• Worked on different portalslikeSelf Service Portal, Partner PortalandCustomer Portal.
• Implemented Salesforce.comweb servicesclient usingSalesforceweb servicesAPI, Java, XML and partner WSDL.
• Setup SSO using salesforce custom SSO setup and created an OAuth for org to create Single sign on functionality for users.
• Provided thetrainingto Business usersabout the system.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Developed severalCustom Reports&Dashboardsto better assist managers and report folder to provide report accessibility to appropriate personnel.