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Salesforce Developer Resume

Houston, TexaS

SUMMARY

  • 7+ years of experience in Salesforce.com (SFDC) as Developer/Administrator.
  • Experience in Administration, Configuration, Customization, Development and support onSalesforce.com Platform.
  • Complete understanding of the Salesforce.com CRM business process and its phases for translation of business requirements into systems design.
  • Ability to setup, customize and deploy toSalesforce.com from the ground up for large user groups, perform hands on customizations using Apex, Visual force, Custom ReportsSalesforce.com Web services API.
  • Good experience in Developing Business Logic Services Using Custom Objects, Controllers, Visual Force/APEX Classes and APEX Triggers.
  • Proficient in Data Migration from Traditional Applications toSales forceUsing Data Loader Utility.
  • Strong Experience in creating, managing Applications, Custom Objects, Custom tabs, Fields, Relationships, Page Layouts, Record Types, Validation Rules, Email Templates, Report Types, Workflow Rules, and Approval Process, SOQL, SOSL and Governor Limits.
  • Experience on creating Users, Profiles, Permission Sets and Roles.
  • Participated inSales forceintegration and planning strategy along with Architect.
  • Experience on integration, integratedSales forcewith different external system, performed both inbound and outbound integration using SOAP as well as REST API.
  • Experience on managing the Communities.
  • Hands on experience in developing and configuring Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
  • Ability to fully leverage the power of Visual Force through custom pages, components, controllers, and sites.
  • Advanced knowledge of APEX, including but not limited to scheduling, Web Services API, Triggers, Custom Controllers, Design Patterns, Dynamic Apex, and Batch Apex.
  • Good Knowledge of Salesforce end to end implementation cycle in Sales Cloud, Service Cloud, Community Cloud, Knowledge Base and Custom Force.com Platform Application.
  • Responsible for connecting the Sales and Service clouds with marketing cloud using marketing cloud connect and for testing the connecting use cases to see the connection is built right between the Sales, Service and marketing clouds.
  • Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows, assignment rules, and configuringSalesforce.com to meet business needs.
  • Sound Understanding of Data migration using Import wizards, and Data Loader. Also, experience inLightningComponent andLightningApp Builder.
  • Proficient in creatingLightningApps combiningLightningDesign System,LightningApp Builder andLightningComponent features.
  • Hands on development experience in creatingLightningApplications on Salesforce1.
  • Knowledge on Salesforce Platform and its suite Products, especially Community cloud are built, structured, secured and how to integrate between legacy systems and cloud systems.
  • Experienced in Community Management and Social Media Strategy
  • Implemented Service Cloud Configuration Project
  • Strong knowledge ofSales forceconfiguration, data migration, system integration and familiarity with Visual force (Pages, Components, Controllers) MVC Architecture and Apex (Classes, Controllers & Triggers).
  • Ability to effectively translateSales forcedata into business understandable metrics using Reports (Matrix, Summary, and Tabular), Analytical Snapshots, and Dash Boards (Static and dynamic).
  • Experience working with Force.com IDE and SFDC Sandbox environments.
  • Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles, roles, and configured the permissions based on the organizational hierarchy.
  • Good understanding ofSalesforce.com Governor Limits with an ability to optimize code to respect those limits.
  • Good exposure to SQL and PL/SQL, writing SQL scripts for efficient report generation.
  • Proficiency in Object Oriented languages like Java, JSP, Servlets and other technologies.
  • Experience in web technologies like HTML, CSS, XML, and JavaScript.
  • Experience in SOAP and REST based Web Services.
  • Excellent communication and inter - personal skills.
  • Implemented and delivered projects under Agile Development Environment.

TECHNICAL SKILLS

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class Apex REST and SOAP Web Services, SOQL, SOSL, Visualforce (Page, Component Controllers), Sales Cloud, Service Cloud

Database: My SQL, Oracle 11g

Languages: Apex, Java Servlets, JSP, Java

Frameworks: Spring Core, Spring MVC, Spring DAO, Struts 2

Web: HTML, CSS, JSP, XML

Operating Systems: Windows 7, 8,10, Linux, Unix

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components, JavaScript Controllers, Server-side Controllers

Tools: /Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox and Production)

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

  • Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
  • Extend or build new apps with the Lightning App Builder and Lightning Components.
  • Added Lightning Component to Lighting Pages and Record Pages.
  • Involved in API/Web Service design and developing technical specifications forSalesforce.com (SFDC)application.
  • Used Lightning process builder for visualizing and creating automated business processes
  • Designed, Developed& deployed various APEX Classes,Triggers,Test classes,Visual forcepages& also various Schedule & batch-based Apex classes to implement the custom functionality.
  • Developed triggers, which added automatic templates to fire to the respective users.
  • Implemented SFDC Integration using REST/SOAP Web Service API'S.
  • Integrated the SOAP/REST APIbased Web Services on Demand for extracting the data from external systems.
  • Worked on various tasks, which basically involved in creating different Reports and Dashboards to capture the company’s performance and upcoming jobs in the pipeline.
  • Created Visual force pages for custom login and configuration of communities.
  • ConfiguredSalesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
  • Used SOQL and SOSL for querying the objects. Created many Email Templates and Mailand was involved in doing the mail merge for different standard and custom objects
  • Created Use case diagrams and test cases for Web to Lead with Salesforce.com in the organization.
  • For maintaining the correctness of the data, have also done various Data loading operations such as uploading, inserting, exporting using Data Loader & Import Wizard in Salesforce.com
  • Worked on other tasks like, Workflow Rules, Email Alerts &Templates, Support Processes, modifying and creating new Page Layouts, Validation Rules, Formula fields, Custom Objects, Report types etc.
  • Administered Salesforce.com by creating new users & giving access to users which involved in various tasks like, creating roles, Profiles, field level securities, Groups, Queues, sharing settings etc.
  • Involved in data migration using Apex Data Loader and wrote Oracle SQL’s and Packages to export the data to CSV files.
  • Defined the mapping files (SDL files) to load the data into Sales force using Apex Data Loader.
  • Strong experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge base.
  • Implemented and maintained Salesforce Service cloud and Sales cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows.

Environment: Sales force Force.com Platform, Force.com Eclipse IDE, Workbench, Lightning, Apex Language, Apex Data Loader 31.0.0, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Service Cloud Sandbox data loading

Confidential, Houston, Texas

Salesforce Admin/Developer

Responsibilities:

  • Administered Salesforce.com by creating new users & giving access to users which involved in various tasks like, creating roles, Profiles, field level securities, Groups, Queues, sharing settings etc.
  • Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy and definedOrg wide defaultto restrict access from users.
  • Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
  • Created Data Validation Rules and formulas as per business requirement.
  • Created Workflow rules to automatetasks, email alerts, field updates and time-dependent actions
  • CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
  • For maintaining the correctness of the data, have also done various Data loading operations such as uploading, Inserting, exporting using Data Loader& Import Wizard in Salesforce.com
  • Help users with Chatter teams/groups and follow application as well. Provided ongoingSalesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
  • Worked on other tasks like, Workflow Rules, Email Alerts Templates, Support Processes, modifying and creating new Page Layouts, Validation Rules, Formula fields, Custom Objects, Report types etc.
  • Implemented Service Cloud and Opportunity Management (Case management, Entitle management, Product & Price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
  • Using Service Cloud worked on Customer Service Automation with our Partners.
  • Expertise in Service Cloud console with exposure to CTI adapters and Mobile App Integrations
  • Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts,field updates to implement the business logic.
  • Implemented Service cloud including: Service Console, Customer Portals & Communities, case feed, Knowledge base entitlements.
  • Designed and developed various Visualforce Pages, Apex Classes, Controller Classes, Extensions and Apex Triggers for functional needs in the various applications.
  • Built reusable UI components and pages with Lightning component framework.
  • Worked onSalesforceLightning Components for building customized components replacing the existing ones.
  • Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.

Environment: Sales force Force.com Platform, Workbench, Apex, Visual force, Lightning Components, Data Loader 36.0.0, Workflow and Validation Rules, Reports & Report Types, Custom Objects, Tabs, Email Services, Security Controls, HTML, Java Script, Sales Cloud, Service Cloud Security Controls, Sandbox data loading.

Confidential - Raleigh, NC

Salesforce Developer/Admin

Responsibilities:

  • Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development.
  • Closely worked with Business users, Business Analysts and large team for Analysis of the existing system and specifications.
  • Worked on various salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports, and Dashboards.
  • Have worked on Apex classes, Visual force Pages, Controller classes and Apex Triggers for various functional needs in the application.
  • Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
  • Involved in various activities of the project, like information gathering, analyzing the information documenting the functional and non-functional requirements.
  • Designed, developed and deployed Custom Objects consisting of validation rules with effective formulae fields, Workflow rules necessary to suit the needs of the application.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Developed and configured dashboards, ad hoc reports and report folders for different user profiles based on the need in the organization.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Worked on Community, Sales and Service cloud consoles
  • Implemented and maintained Salesforce Service Cloud. Built custom solutions with Apex and Visualforce, which supports most critical process.
  • Worked extensively in customization of Service Cloud Console by embedding Visualforce Pages in custom console components, highlight panel and interaction log.
  • Developed Triggers, Apex classes and visual force pages as per the needs of the application.
  • Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
  • Developed Test Classes for unit testing and Apex Triggers for various DML events and functional needs in the application.
  • Worked on SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Integrated sales force data with external systems by writing salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.
  • Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
  • Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
  • Reviewed the code and other components developed by the team and performed functional Testing.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Dashboards, Apex Language, Visual force (Pages, Component & Controllers), REST API, ANT, Azure cloud, JavaScript, Angular JS, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP, Service Cloud, Workflows.

Confidential - San Antonio, TX

Sales force Administrator

Responsibilities:

  • Worked as enhancement team member and performed the roles ofSalesforce.com Administrator in the organization
  • Interacted with various business user groups for gathering the requirements forSalesforce Implementation and documented the Business and Software Requirements.
  • Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
  • Worked on variousSalesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
  • Integrated the Web Services for extracting the data from external systems to display in the pages ofSalesforce.com.
  • Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
  • Developed Workflow Rules for various tasks and Email alerts to track customer related tasks and activities.
  • Designed various types Email templates for auto response to customers
  • Developed Approval process for the application by implementing custom formulas in different stages of approval.
  • Implemented Case Management Automation to track and solve Customer's Issues.
  • Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object and to provide better customer support to the customers.
  • Experience working across various SFDC implementations covering Service and Sales Cloud.
  • Experience in use of Data loader and involved in scheduling timely data backup operations and worked on Service and Sales Cloud
  • Developed several custom reports to better assist managers and report folders to provide report accessibility to appropriate personnel.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Data Loader, Apex Pages, Visual force, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Sales cloud, Service Cloud.

Confidential

Salesforce Admin/Developer

Responsibilities:

  • Customized page layouts for opportunity, contacts and accounts depending upon user roles and groups.
  • Implemented Pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
  • Created and deployed several Reports and Dashboards as per the business requirements.
  • Administered, designed, maintained Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
  • Designed and created workflow rules, validation rules, and customizations within Sales force.
  • Developed and deployed workflows and approval processes for opportunities and products/ assets management.
  • Developed some Visualforce pages which handle the quote to cash process for meeting the business requirements.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
  • Created and utilized Email templates in HTML.

Environment: Salesforce.com platform, Pages, Data Loader, HTML, JavaScript, Web Services, Reports, Custom Objects, Custom Tabs, Email Services.

Confidential

Salesforce Developer/Administrator

Responsibilities:

  • Assisted in design and implementation of data collection within Salesforce.com including page layouts, permission sets, and custom fields.
  • Worked with database team to identify data needs for each work group.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Assisted in configuration and maintenance of user security permissions including user hierarchy rules, roles, and permission sets.
  • Created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.
  • Hands on experience in Administration setup like manage Users, Profiles and Security Controls.
  • Provided support ongoing salesforce.com maintenance and administration services including Custom Objects, Workflows and Triggers.
  • Used Data Loader for insert, update, and bulk import or export of data from salesforce.com objects.
  • Created reports and dashboards for different objects based on the user requirements.
  • Created documentation regarding processes within Salesforce.com.
  • Followed agile methodology for the project.

Environment: Salesforce.com platform, Apex, Workflow and Approvals, Reports, Custom Objects, Tabs, Data loaders, Email Services, SOQL, Sandbox, Visual Force Pages, JavaScript.

Confidential

Salesforce Developer/Admin

Responsibilities:

  • Configured the Application to create Sobjects, fields with relationships, tabs, validation rules.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Migrated large volumes of external data on to Salesforce.com using Jitter bit and Apex Data Loader as part of data management functions. Designed and developed Visual Force pages based on the business requirements.
  • Used REST, SOAP APIs in Salesforce. Knowledge of Databases, SQL and Web Application best practices with web services.
  • Created Workflows, Approvals, and Email alert to meet different needs of the application.
  • Ability to use development tools with the analytical and problem-solving skills to troubleshoot and provide user support.
  • Developed experience with JavaScript, HTML languages, SOQL and SOSL.
  • Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
  • Hands on experience in implementing security and sharing rules at the object, field, and record level for different users at different levels of the organization and creating various profiles and configure the permissions based on the organizational hierarchy.
  • Implemented project in Agile methodology with continuous builds and controlling iterative process. Involved in daily stand-up meetings and scrum calls.
  • Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
  • Communicated with team leads, customers, and other developers to design project strategies and ensured effective collaboration throughout all phases of development, testing and deployment.

Environment: Apex Classes, Triggers, validation rules, Visualforce pages, scrum, agile methodology, page layout, Force.com platform, Jitter bit, data loader, JavaScript, sharing rules, Cascading style sheet(CSS), Email alerts, Chatter, HTML.

Confidential

Jr. Salesforce Administrator/Developer.

Responsibilities:

  • Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs.
  • Workflow rule and approval process including Field updates and email alerts.
  • Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
  • Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
  • Involved in developing and deploying Apex Classes, Controller Classes, Apex Triggers and Visual force pages.
  • Created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Created various Custom Reports and Dashboards for standard objects as well as custom objects to give complete detail overview of Opportunity pipeline.
  • Created profiles, roles and implemented Object level, field-level, record-level security and sharing rules.
  • Used the full copy sandbox for testing and migrated the code to the deployment instances.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visual force, Workflow & Approvals, Custom Reports, Objects, Validation Rules, Sandbox.

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