PERSONAL PROFILE:

An expert IT professional with 20+ years of global consulting experience, 16+ years in the US, familiar with multi cultural environments is currently seeking a leadership role in information technology segment.

KEY STRENGTHS:

• Excellent technical, communication, team building, interpersonal and relationship management skills
• Analyze requirements for complex business processes, understand interactions between multiple functions and systems and suggest improvements for existing processes.
• Design solution architecture, specify design and development standards and review design for completeness and efficiency
• Strong project leadership qualities and commitment to deadlines, with a record of executing and delivering on time and cost.
• Functional knowledge in auto finance, customer relationship management, retail banking, insurance and inventory management
• Implemented both Siebel horizontal and vertical applications including Siebel UCM, Siebel Sales, Service, Professional Services Management, Partner Relationship Management and Financial Services
• Expert with different Siebel modules such as Siebel Administration, Siebel EAI, Siebel EIM, Siebel Workflow, Assignment Manager, Forecasting, Siebel Remote, Data Cleansing using First Logic products, and Actuate Reports and configuring Siebel Applications using Siebel Tools and scripting using Siebel eScript and SVB
• Administer Siebel applications
• Migrate data from one application to another
• Design solution that in corporate integration across multiple business applications using different technologies like EIM, EAI and COM
• Experienced with legacy applications running on IBM and Unisys mainframes
• Worked on Siebel Analytics products

TECHNICAL SKILLS:

Packages: Siebel (8, 7, 2000, 99), Haley, Saleslogix, Onyx, GFS, MISER II, Lemans, Shaw

Operating systems: Windows 2000/ NT, AIX, Unix, IBM OS390, Unisys A - series MCP, Unisys V-series MCP

Database: Oracle 11g (SQL*Plus, PL/SQL), DB2 (QMF), SQL Server 7.0, Unisys DMSII, SQL Anywhere

Languages: C, Cobol

4GLs: Visual Basic, Power Builder

Reporting tools: Actuate Reports, Crystal Reports, Business Objects

Others: VBScript, JavaScript, Siebel e-Script, XML, HTML, Expect, Unix Shell Scripting

Hardware: Windows servers, IBM Mainframes, IBM AS400, Unisys A-Series, Unisys V-Series

PROFESSIONAL EXPERIENCE:

Confidential

Senior Siebel UCM Developer

Responsibilities:

• Interacting with business to understand their requirements, business process, changes in privacy laws and policies and suggesting alternative business processes where applicable to minimize changes
• Making code changes in Siebel Tools for the UI changes, Business Logic Changes and for Integration to other systems
• Make changes to privacy and communication preferences rules in Haley Authority
• Fix defects as reported by users
• Work on enhancements requested by users
• Co-ordinate with the offshore team on the above

Confidential

Senior Siebel Administrator

Responsibilities:

• Install Siebel, Siebel Strong Encryption Pack, Oracle BI Publisher and Actuate
• Install Siebel and BI Publisher Quick Fixes and Fix Packs
• Create custom Siebel Components
• Determine Siebel component distribution on different servers for optimal performance
• Troubleshoot Siebel Component Crashes
• Troubleshoot any issues with daily ETL batch jobs (Use Siebel EIM with Informatica PowerCenter)
• Troubleshoot any integration issues between Siebel and Microsoft Active Directory
• Compile and deploy Siebel SRF, migrate Siebel Repository, BI Publisher report files and Informatica PowerCenter workflows across multiple environments.
• Work with Oracle DBA to troubleshoot any performance issues
• Assist development team on troubleshooting and resolution of Siebel and Oracle database Issues
• Extract local databases for developers
• Integrate Siebel Tools with VSS and Perforce for version control.
• Setup and Inactivate users, positions and responsibilities
• Migrate non-repository data like LOV, Data Maps across environments
• Update non-production databases after database refresh from production
• Administer and troubleshoot Weblogic, Tomcat and Fast Enterprise Servers used by the document management system
• Create troubleshooting documents for level 2 support.
• Create tickets in remedy for tasks such as refreshing non-production database from production database

Confidential

Solution Architect

Responsibilities:

• Installing Siebel CRM, Siebel UCM and Oracle Customer Data Quality components
• Install Siebel CRM and Siebel UCM Quick Fixes and Fix Packs
• Create custom Siebel Components
• Determine Siebel component distribution on different servers for optimal performance
• Troubleshoot Siebel Component Crashes
• Troubleshoot any issues with one time and daily ETL batch jobs (Use Siebel EIM and UCM BDM Workflows along with Informatica PowerCenter)
• Troubleshoot any integration issues between Siebel and SiteMinder
• Compile and deploy Siebel SRF, migrate and Siebel Repository across multiple environments.
• Migrate non-repository data like LOV, Data Maps across environments
• Work with Oracle DBA to troubleshoot any performance issues
• Assist development team on troubleshooting and resolution of Siebel and Oracle database Issues
• Extract local databases for developers
• Setup and Inactivate users, positions and responsibilities
• Update non-production databases after database refresh from production
• Create troubleshooting documents for level 2 support.
• Responsible for application support documentation (release notes, build instructions, troubleshooting documents) as required by the production release team
• Monitoring JMS queues
• Developed tools for automating many administration tasks. These were developed using Unix Shell and Expect Scripts, Visual Basic and VBA.

Confidential

Data and Integration Architect

Responsibilities:

• Perform data analysis for each functional group using SalesLogix
• Perform SalesLogix system audit
• Analyze data cleansing needs
• Provide PIMCO with a Data Migration Assessment and finalize the scope, work plan, duration and resources required to complete Data Migration.
• Identify and confirm data conversion requirements
• Help business clean the data
• Design data conversion process
• Manage data conversion work plan, issues and PMO
• Explain data conversion requirements to Encompys and SalesLogix Developers
• Perform quality review of data conversion
• Help PIMCO with change management

Confidential

Siebel Technical Lead

Responsibilities:

• Define the architecture for the Siebel solution
• Define and review technical design for different modules
• Coordinate work done offshore in India
• Manage issues
• Clarifying functional issues with client
• Proposing solutions for client requirements
• Provide help to developers on technical issues

Confidential

Business System Analyst

Responsibilities:

• Analyzing business requirements and creating specifications for enhancements to the current systems
• Creating specifications for changes to the system to keep the system in compliance with current regulations like 1099C and OFAC
• Analyzing problems on the productions systems and resolving the same
• Defining acceptance test criteria and acceptance test strategy
• Defining implementation plans for new releases
• Generating ad-hoc reports for management by querying the database directly

Confidential

Actuate Developer

Responsibilities:

• Siebel PSA configuration using Siebel Tools
• Siebel Assignment Manager Configuration
• Siebel System Administration
• Design and develop reports using Actuate

Confidential

Siebel Technical Lead

Responsibilities:

• Interacting with business on identifying and prioritizing new requirements
• Requirements and Gap Analysis
• System architecture definition
• Configure the Siebel Application using Siebel Tools, VB script and e-script
• Configure Siebel Workflow for business process automation.
• Configure Siebel Assignment Manager for routing leads
• Develop reports using Actuate
• Develop programs that interfaced to Siebel using VB/COM
• Generate ad-hoc reports for management by querying the database directly (primarily using Business Objects)
• System Administration
• Develop scripts for tier1 helpdesk to assist them in resolving common user issues
• Development of oracle stored procedures.
• Population of Siebel Price/Product/Contact/Account/Opportunity data using EIM
• Production Support
• User Training

Confidential

Business System Analyst

Responsibilities:

• Worked as a Business System Analyst
• Primary responsibility was to identify business and strategic requirements and propose a CRM solution.
• Was responsible for analyzing as to how the CRM product Siebel Consumer Product could be used to satisfy the requirements. As a part of this, made suggestions how their business processed could be improved using Siebel
• Also identified the interfaces to their legacy systems that were required.

Confidential

Siebel Technical Lead

Responsibilities:

• Requirements analysis
• Siebel configuration using Siebel Tools and VB script.
• Development of a system to enable two-way communication between Siebel and their ERP system TXBASE.
• Creation of new reports using Crystal reports
• Server administration
• Deployment of the new system

Confidential

Developer

Responsibilities:

• Client has a call center application for processing insurance claims related to auto-glass.
• The front end of this application is a Visual Basic and Access based system. The back-end has been developed in COBOL and DMSII and runs on Unisys mainframe.
• Main responsibility was providing product support for this application.