SUMMARY

• 7+years of IT experience in Application Design & Development including experience in the Salesforce platform using Salesforce Sales Cloud and Service Cloud features.
• Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in Scrum/Agile/Kanban for project execution using Jira/Story Board tools for user story handling.
• Experience in implementation & Integration on Salesforce.com using Apex (Classes, Controllers and Triggers), Batch Apex, Apex Web Services, and Visualforce Pages.
• Experience in working with Eclipse IDE with Force.com Plug in environment for writing Business logic in Apex Programming Language.
• Extensive experience on working with Standard Objects, Custom objects, Page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, Lightning usage, AngularJS, report extractions to various formats.
• Good experience with Record Types, Relationships, Data Types, Formula Fields, Validations, Queues, Email Templates
• Experience in Salesforce Securities Roles, Profiles, Permission Sets, Sharing rules, User Management, Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Integrated Apex with External services by making callouts that used SOAP and REST API
• Experience in Developing Single Sign On (SSO) for desktop using SAML and OAuth with the help of Identity provider help.
• Experience in Force.com Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience on working with admin on LDAP protocol.
• Working experience with Lightning Component Framework, using Lightning component in Visualforce and adding to lightning component to salesforce1.
• Proficient in configuring and customizing salesforce1 App.
• Experience in writing complex SQL scripts using TOAD, SQL Developer, and MS SQL for verification of values frontend and backend system.
• Experience in maintaining Informatica workflows for loading and transforming the data.
• Experience in performing web service testing using SOAP UI and validating XML files in ALTOWA XML SPY
• Good Domain Knowledge in CRM, ERP, Insurance and Banking domains.
• Hands on experience with UNIX shell scripting for file processing, CRON job setup for periodic batch.

TECHNICAL SKILLS

Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S Controls, ApexWeb Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, CustomObjects.

SFDC Tools: Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench.

Web Technologies: HTML, CSS, XML, AJAX, Java script, Web Logic, ApacheTomcat.

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems: Windows XP, Windows Vista, Windows 7, Unix

Languages: C, C++, JAVA, J2EE, Apex, C, SQL,HTML

IDE: Eclipse, Net Beans, VisualStudio

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. SalesForce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Migrating from Salesforce Classic to Lightning and created Lightning Components.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto Response Rules for automating business logic.
• Pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Interfaced with Business user to update the business requirement document as well as testing document
• Created Templates, Approval Page Layouts and defined Approval Actions on them to automate the processes.
• Upgrading the custom app which is available in classic into lightning app.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with Page Layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom dashboards for manager’s home page and gave accessibility to dashboards for authorized people. Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Used Informatica cloud service to integrate the data between systems.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Framingham, MA

Salesforce Consultant

Responsibilities:

• Involved in migrating from classic to lightening by gathering all the required configurations and customizations as per business requirements by leading the roles of admin and lightening developer.
• Created custom object, custom fields, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including field updates and email alerts in lightening platform.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used Force.com toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on Batch Apex, Schedule Classes, Visualforce pages and integrated with external source by developing Apex Web Services.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on CRM modules like sales cloud, service cloud with functionalities like Opportunity Management and Case Management.
• Developed lightning pages and displayed it in community builder.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked with Force.com IDE to develop Custom Application in both Sales and Service Cloud Modules.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug in using Eclipse.
• Worked on Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Implemented DML activities for Inserting and Updating records.
• Was responsible for the data maintenance and data integrity within the Force.com platform.
• Integrated Lightning components, Lightning Apps, Apex classes in my Salesforce org with the GitHub.
• Also used GitHub to collaborate with my team to push the code and pull the code from my team projects. Worked on Jenkins and GitHub for continuous integration
• Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, Sales Forecasting, and Wave Analytics.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Created and used Email templates in HTML and Visual force. Also, designed various web pages in visual force for capturing various customer enquiries.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.
• Knowledge in configuring product and pricing setup using CPQ/Product consoles formatted and migrated the user data into Lightning Experience.
• Worked on customization of visual force to have lightening experience for desktop and mobile applications.

Environment: Salesforce.com platform, wave analytics, Apex Language, CRM, Apttus CPQ, Apttus CLM, Visual Force, Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox Data loader, Eclipse IDE, Lightning, Informatica.

Confidential, Auburn, MI

Salesforce Developer

Responsibilities:

• Wrote Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Has implemented Apttus CLM from Scratch at Accuracy. Merged various agreement documents to improve efficiency in administration and version control
• Developed Apex Triggers, Apex Classes and Test Methods.
• Used Best Programming Techniques like Exception handling statements while programming Apex Triggers, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Actively did requirement analysis for the end to end project by exploring all possible use cases.
• Created pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Created custom fields, field dependencies, tabs, applications, home page components.
• Migrated to Lightning application from classic Mobile application.
• Used Standard and Custom Controllers while creating Visual force pages that meet the requirements of end user.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Managed Cases, Communities as a part of Salesforce Service Cloud.
• Created workflows and approval processes for Standard and Custom objects.
• Mass delete/transfer records using Data Management.
• Managed Data Categories as a part of Salesforce Knowledge Base.
• Involved in getting Customer requirements from business user teams spread over Sales, Marketing and Customer service.
• Involved in CRM processes like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used Eclipse and Implemented the requirements on Salesforce.com platform and Force.com IDE Plug in
• Proposed and implemented enhancements to the deployed project to give the client better ROI.
• Coordinated with business and technical team members to guarantee a smooth flow for history load, incremental load & Inbound / outbound sync.

Environment: Agile, Saleforce.com CRM, Admin Functions, Apex, Triggers, Visual Force, Soap UI, Workflow & Approvals, Change Sets, Force.com migration tool, Data Loader.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Cases, Activities, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components, VisualForce Pages and Controllers.
• Developed and customized console view.
• Developed Custom Objects, Custom Reports for the sales performance and lead generation statistics.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Implemented Bulk API using java application for loading data from external systems.
• Created and used Email templates in HTML and Visualforce.
• Integrated the Service Cloud by generating the necessary stubs from the WSDL files for external applications and also integrated with multiple other systems to Sales force.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the Sandbox for testing and Migrated the code to the deployment instance after testing. Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Bulk API HTML, Java Script, and Change sets.

Confidential

Responsibilities:

• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, and dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and S controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Assignment Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Generated different Reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers Visual Force Pages, XML, Triggers, API.