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Servicenow Administrator/developer Resume


  • AWS Certified Solutions Architect, CompTIA Security+ Certified and Full Stack Developer with focus on Cloud, Security and MERN technologies such as React, Nodejs and AWS.
  • I have passion for Application and Database Security, User - centered Design System, Web Accessibility, Responsive Design and Modern Serverless Technologies and Architecture such as AWS Cloud.


Front-End: HTML5| CSS3| JavaScript| Design System |Web Accessibility| React | Git workflow | Jest | Web Pack | TypeScript| Redux | Hook

Back-End: Node | Express | MySQL |MongoDB |ORM |Restful APIs | JSON |

Operating System: Unix/Linux| Microsoft Window|

Database: SQL | No-SQL

Devops: Jenkins | Puppet | Agile

ITSM: Incident | Change | Problem | Configuration | SLA | Asset Management | Knowledge


ServiceNow Administrator/Developer



  • Implementation of ITIL process including incident, problem, change, knowledge, release, and configuration management of Database for better ITSM on Service-Now
  • Implement Single Sign-On (SSO) Integration (LDAP & Azure Active Directory) with ServiceNow using SAML 2.0 to customizing the Login process to ServiceNow using SAML 2.0.
  • Design and develop forms, workflows and sync between Problem, Incident and Change
  • Plan, design, develop application on ServiceNow Service Portal and Catalog
  • Analyze, debug, and resolve identified ServiceNow system issues and operational issues
  • Migrate data from different source into Data set Table and use Transport Map to map them into target tables
  • Write, test, and debug scriptsusing the scoped client-side and server-side APIs
  • Secure applications against unauthorized users and applications
  • Automate application logic using workflow, scheduled script executions, and inbound and outbound email
  • Use application properties to modify application behavior dynamically
  • Provide support through troubleshooting, problem analysis, problem management and resolution to correct issues for the ServiceNow applications
  • Continuous monitor, maintain and improve the health and stability of the ServiceNow applications
  • Facilitate and support the rollout of new application and enhancements in ServiceNow
  • Design, develop and test solutions built on internally hosted ServiceNow platform
  • Knowledge of HTML/CSS, AJAX, Jelly, JSON, React, Bootstrap, REST API
  • Use web services for outbound and inbound REST integrations
  • Create scripted REST web services to interact with third-party applications
  • Involve in application data requirement analysis, Business analysis and Use-Case analysis.
  • Build and test a portal using Service Portal
  • Develop custom widgets for Service Portal
  • Experience working in a Scrum/Agile Team

Software Implementation Engineer



  • Developed page layouts, animation, navigation buttons and icons; Developed JavaScript and optimized existing scripts for efficiency.
  • Migrated existing application to SPA suing AngularJS.
  • Used $routeProvider to configure Single Page Application routes. Controller to control applications data and augment scope.
  • Discussed various ideas/suggestions for the ongoing websites regarding the page layout and creative design.
  • Responsible to store and retrieve user entered data to HTML session storage hence give user feature of running several sessions at one time.
  • Involved in write application-level code to interact with APIs, Web Services using AJAX, JSON and hence building type ahead feature for zip code, city and county look up.
  • Implemented various Validation Controls for form validation and implemented custom validation controls using Angular validation. working on CSS Preprocessors such as LESS and SASS along with JavaScript task runners like Grunt and Gulp.
  • Extensively used Firebug and IE Dev tools to investigate the issues and fix the bugs and used GIT for Version Control.
  • Experienced debugging and solving cross-browser compatibility problems.
  • Applied industry best practices and standards when project requirements are lagging.
  • Designed dynamic and browser compatible pages using HTML5, CSS 3and JavaScript.
  • Used CSS/CSS3 to embed the online videos for product introduction.
  • Hosted the application on Microsoft Internet Information Server.
  • Used Git version control tools to manage source control.

Environment: HTML5, CSS3, JavaScript, Bootstrap, Node.js, AJAX, JSON, Agile

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