SUMMARY

• 5+ years of experience in the IT industry including Over 4 years ofSalesforceexperience with enormous success utilizing technology to support business objectives
• Work experience inFinancial,Insurance, AutomotiveandTechnologyindustries
• Ability to collaborate with multiple business units to define the scope of a project, analyze business requirements, design and develop applications
• Experience in Apex coding to implement the complex business logic within Governor limits.
• Worked with Dynamic Apex to access SObjects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Experience in developing Apex Classes, Apex Triggers & Web services.
• Designed and developed SOAP based web services to Expose Salesforce with different external systems. Experience in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Extensive experience withSalesforceDevelopment usingVisualforceandApex
• Intensively worked on the customization and configuration ofSalesforcecomponents such asObjects, Fields, Tabs, and Page Layouts.
• Great knowledge ofSales and Service Clouds,Formula Fields, Validation Rules,andData Migration
• Expertise inSalesforceAdministrationtasks such as creating and configuringProfiles, Roles, Users, Page Layouts, Email Services, Actions,andEvents
• Proficient in usingWorkflows & Approvalsto automate tasks and improve efficiency, andReports & Dashboardsto present data and provide useful insights
• Ability to effectively integrateSalesforcewith other applications using web services such asSOAP,REST and Lightning Connect
• Strong technical background in front - end development usingHTML 5,CSS 3&JavaScript
• Profound understanding ofSDLCwith hands on experience inAgileandScrummethodologies
• Experience with version control systemGitand issue tracking softwareJIRA

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce Pages, Components, Dynamic Components, Controllers (Custom, Extension), Lightning UI, Apex Batch & Schedule Classes, Web Services, SOAP, REST, Partner WSDL, Chatter RESTAPI, Reports, Dashboards, Analytic Snapshots, SSO, Salesforce1, Lightning Components.

Custom Integration: Outbound Messages, Workflow and Approvals, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Programming Languages: Java/J2EE, C, C++, C#, Apex, SQL, and PL/SQL

Operating Systems: Windows NT, XP, Vista, 7, 8, Windows Server 2003/2008, Unix

Web Technologies: JavaScript, jQuery, HTML, XML, CSS, JSON, JSP, ASP.NET, SOAP, REST, Ajax, Bootstrap, Angular JS.

Web Technologies: IDE and ToolsEclipse, Force.com Eclipse IDE plug-in, Force.com GUI, Apex Data loader, Force.com Apex Explorer, Force.com Excel Connector, Jira, TOAD, Tableau

PROFESSIONAL EXPERIENCE

Confidential, North Carolina

Sr. Salesforce Developer/Administrator

Responsibilities:

• Actively participate in the analysis andbusiness requirementsgathering to help BSAs develop detailed functional requirements and create clear, concise and complete functional specifications & requirements documents
• Apply deep functional knowledge ofSalesforcesystems to customer needs and requirementsand conduct analysis ofsystems specificationsto address business challenges
• Helping develop migration of data from other CRM system toSalesforce
• Consolidating multiple instances ofSalesforceas company merged with other companies
• Leading team of developers to design, develop, test and deployment ofApex Classes, andController & Extension Classesfor internal use to improve operation efficiency
• CreatingVisualforcePages to organizecustom fields, buttons, tabs and links, page layouts, related lists, and other components as per organization requirements
• Customize interactive and user-friendly Visualforce pages withJavaScript, CSS 3, HTML 5, and Bootstrap 3to greatly improve the overall design and functionality
• Developed Visualforce Pages and Lightning Components, controllers, extensions for custom functionality for business process defined by client.
• Used Salesforce Lightning Design Systems (SLDS) components, Aura and Lightning Framework to build Customer Community
• Identify current data gapsand analyzedata conversionrequirements to ensure the data quality and integrity
• Skillfully performSalesforceapplication configuration, testing and evaluation onSales and Service CloudswithOutbound Messages, Workflows and Approvalsto ensure quality and consistency
• Intensively work on standard objects such asLeads, Accounts, Contacts and Contractsand created severalReports and Dashboardsto track the performance and growth
• Efficiently utilizeEclipse IDEwith Force.com Plug-in environment to develop user interface and business logic

Environment: Saleforce.com platform, Lightning component, Apex Language, Visualforce Pages, Data Loader, HTML, CSS, JavaScript,Bootstrap 3, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox Data Loading, Eclipse IDE Plug-in.

Confidential, South Carolina

Sr. Salesforce Consultant

Responsibilities:

• Participated in design meetings and consulted with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives
• Independently installed, customized and integrated new Salesforce features and function to meet business requirements.
• Worked with team members to conduct root cause analysis of issues, review new and existing code and perform unit testing
• Created system documentation and participated in weekly status meeting as a reviewer and contributor in requirements, design and code reviews
• Implemented all custom field types including lookups, Master details, Rollup Summary Fields and Formula Field
• Built various Visualforce email templates/components which will render email content dynamically to send notification emails in various scenarios including successful balance transfer & successful fraudulent case closure
• Created User Accounts, Roles, Public groups, Role hierarchies, sharing rules, Field and Record level permissions to manage sharing access among different users
• Involved in migration from Salesforce Classic to Lightning Experience
• Implemented Lightning Aura Components in order to meet Custom Business requirements.
• Implementedweb-to-leadandweb-to-case withSalesforcecaptcha for security purpose
• Used Asandboxfor testing/development and migrated the code to the staging instance after testing by using change sets and Force IDE
• Worked inSalesforceProduction Support identify and solve issues.

Environment: Saleforce.com platform, Lightning Components & Pages, Apex Language, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, Sales Cloud, Data Loader, HTML, JavaScript, Eclipse IDE, Windows 7

Confidential, South Carolina

Sr. Salesforce Developer/Administrator

Responsibilities:

• Configured Salesforce Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Force.com platform for developing feature rich and user-friendly Visualforce pages for enhancing Salesforce UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com, Migration Tool
• Integrated process into build system which auto-generates REST API documentation from source code improving API documentation quality and availability while reducing maintenance cost.
• Define, communicate, and manage a Change Management (Release) process to develop and implement new applications and updates to existing applications.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS
• Customized Sales Cloud for Campaign, Leads, and Opportunity objects. Also, implemented sales automation to track contract opportunities and leads.
• Used Salesforce Automation Process, Created Workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed integrations using SOAP and REST Web Services.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales and Account etc.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, SQL Server, Custom Objects, Custom Tabs, Email Services, HTML, JavaScript, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows.

Confidential, Alabama

Salesforce Developer/Admin

Responsibilities:

• Developed and supporting the integration from Eloqua to SFDC for feeding marking information
• Implemented customSOAPAPI for Oracle Eloqua integration via Oracle SOA
• Developed remote actionsto interact with Eloqua via Oracle SOA
• Designed, developed and deployedApexClasses, Batch Apex and Apex Triggers for various functional needs in the application.
• Developed functions using Dynamic SOQL and SOSL to access Objects.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes and Process Builders for automated alerts, field updates, and Email generation.
• Designed & Implemented complex multi-level Approval Processes requirements using approvals and Workflows automation.
• Created and deployed Several Reports, Dashboards andDynamic Dashboards.
• Implemented several additional enhancements using accelerated iterative development methodology.
• Responsible for writingunittest classesandcode migrationand configuration from Sandbox to Production using the change sets and Force.com Migration Tool.
• Debug Apex classes usingdebug logsand system log console to catch exceptions and governor limits.
• Involved in authoring Business Requirement Documents into System Requirement Specifications and identifying interface and business process specifications
• Performed admin tasks for both Force.com and its apps as well as for Financial Force’s global needs
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce premium tech support team on a regular basis.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Force.com IDE, Windows 7