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Sr. Salesforce Consultant Resume

MN

SUMMARY

  • Around 7+ years of Salesforce Experience and certified platform developer wif complete life cycle of SDLC including System Analysis, Design, Development, Testing and Deployment.
  • Experienced in Object Oriented Analysis and Design and Object - Oriented Programming
  • Worked closely wif Business Users in improving their business processes by suggesting teh best practices dat are possible through Salesforce.com teh world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
  • Experience as teh technical developer on projects focused on Salesforce - Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud and teh Force.com platform.
  • Experience in teh Product data management for controlling and tracking teh records
  • Experience in Salesforce Process Builder, Lightning UI/UX, Lightning Web Components, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
  • Extensive experience in designing of custom objects, custom fields, custom page layouts, workflows, relationships, look - ups, dependent pick lists, and role-based page layouts, work flow alerts, validation rules, approval processes, custom reports, custom tabs, report folders, designing Visual Force pages, record types, formula fields and email generation according to application requirements.
  • Working wif different aspects of Web Services (XML, WSDL, SOAP, REST).
  • Had experience wif teh CRM integration for teh data entry and engaging them
  • In-depth knowledge in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
  • Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
  • Experience working in Agile methodology and Test-driven development.
  • Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
  • Created customized UI as per teh client and application requirements using Visualforce.
  • Review/Adjust/Write Apex, Batch Apex, Scheduled Apex and VisualForce page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
  • Expertise in creating different email templates and inbound emails using Visualforce for teh clients and customers.
  • Extensive experience wif teh Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
  • Experience in end to end QA and UAT testing and validation of CPQ including Products, Pricing, quoting etc.
  • Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
  • Implemented Security and Sharing rules at Object Field and Record levels for different users in teh organization.
  • Excellent communication and inter-personal skills, accustomed to work in both large and small team environments. A team player wif strong ethic, a positive attitude and ability to make teh best use of individual resources.
  • Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
  • Highly motivated team player wif excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

Salesforce.com: Apex Language, Apex Triggers, Apex Unit Tests, Visual force, Salesforce Object Query Language (SOQL), SOSL, Reports and Dashboards, Data Management, Data Security, Data Modelling, UI Customization, Web Services, AJAX, workflow & Approvals, Dashboards, Custom objects.

Tools: Salesforce IDE, Salesforce Explorer, Eclipse, Data Loader. IOData Import Wizard, Workbench, Sandbox and Production, Sand box testingSalesforce.com Communities, Salesforce Lightning Design System (SLDS), Case Management, Pardot, Marketing cloud, Sales Cloud, Service Cloud, Community Cloud

VisualForce: Standard Component Library, Custom components, Visualforce Remoting, VisualForce Remote Objects, AJAX capabilities, VisualForce templates, Standard controllers/controller extensions

Languages: Apex Language, JAVA, C, SOQL, SOSL

APEX: Async Apex (batch jobs, future calls, schedulers), Dynamic Apex, SOQL/SOSL/DML operation, SOQL query optimizations, Custom SOAP/REST services, Integration wif external SOAP/REST services, Mock Interfaces, Security and Sharing model in Apex, Apex triggers, Distributing Apex in managed Packages.

Web Technologies: HTML, XML, CSS, PHP, JavaScript, Angular JS, jQuery, JSON, Bootstrap.

Web Design Tools: Visual Studio, SQL Query Analyzer, Adobe Photoshop, Adobe Acrobat Pro, Adobe Flex Builder, MS Office, Outlook, Word, Excel, Power point, Access, OneNote.

Databases: MS SQL Server, PL/SQL.

IDE-s: Salesforce IDE, Eclipse IDE, SQL Developer, Visual studio

Packages: MS-Office, Project, SharePoint, Excel, Zuora

Operating Systems: Windows 2000/2003/XP/Pro/Vista/7/8.1/10, Linux, Mac OS.

PROFESSIONAL EXPERIENCE

Confidential, MN

Sr. Salesforce Consultant

Responsibilities:

  • Performed detailed analysis of business and technical requirements and designed teh solution by customizing objects to meet teh business requirements.
  • Performed data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Data Loader.
  • Supported integration of Salesforce wif Marketing Automation tools like Hubspot and Formstack.
  • Implementation and rollout of Salesforce customizations to Production from sandbox by creating change sets.
  • Ensure data integrity by merging duplicate Contacts and Accounts performing mass uploads and updates of data as required.
  • Created Salesforce Data Dictionary.
  • Worked on Lightning Web Components and Aura Components.
  • Design and develop Time-based workflow Rules, Apex Triggers, Test Classes, Validation rules and customizations wif Salesforce.

Confidential, Minneapolis

Sr. Salesforce Developer/Admin

Responsibilities:

  • Performed teh roles of both Salesforce Administrator & Developer in teh Organization.
  • Active member in teh team through teh build, test and deployment phases of teh implementation.
  • Organized meetings wif different Stakeholders such as Finance, implementations, Sales, Onboarding and Product teams to gather all teh business requirements and groom in stories for teh team.
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
  • Implemented Einstein Opportunity Scoring and Einstein Lead Scoring to increase teh process efficiency.
  • Salesforce Classic-Lightning Migration.
  • Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
  • Developed both Consumer and Producer API’s from scratch and major enhancements on teh existing API’s.
  • Designed very complex Visual force pages & web forms using JavaScript, CSS3, Bootstrap, HTML5, jQuery, Angular JS and Controllers.
  • Implemented REST template in order to develop teh RESTFUL Web-Services and tested them using Postman.
  • Setup SSO for Prepaid instance of salesforce and deployed MFA using OAuth configurations.
  • Implemented Salesforce Lightning scheduler functionality.
  • Designed and Developed teh Sales process using Salesforce Sales Cloud.
  • Designed and Developed Case Management using Salesforce Service Cloud
  • Works wif project team setting up and configuring Salesforce Service Cloud to replace TrackIT.
  • Setting up new users under several groups in Operations. Client Support, Financial Operations, Financial Intelligence Unit, Front Line Solutions.
  • Creating Lightning Record Pages, Lightning Web Components, Aura Components, Converting and migrating page Layouts for Case related objects.
  • Creating development & training sandboxes, Unit testing, Coordinating User Acceptance Testing, migrate change sets to production and perform post implementation follow-up.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
  • Researching and fixing issues such as missing cases, duplicate cases, missing email notifications and duplicate email notifications.
  • Used SOQL and SOSL for Data manipulation needs of teh application using platform Database Objects
  • Integrated applications wif salesforce.com using SOAP web services API.
  • Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
  • Configured and developed CPQ+ on top of sales process to streamline teh product selection process. Advanced Approval Process has been implemented, which in turn provides a chain-wise approval functionality.
  • Configured all teh required Products and respective Price books.
  • Respective prices and discount schedules has been created.
  • 130 different pre-defined bundles and nested bundles has been configured wif different Features and Product Options.
  • Expertise in Order Management, Contract Management, configuring discount schedules.
  • Reports and Dashboards are used to build teh final quote and it is then sent to teh implementations team in teh form of a spreadsheet.

Environment: Sales cloud, Service cloud, Apex language, Visual Force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, mobile SDK, Security Controls, SOQL, SOSL, Community Integration, Force.com platform (Sandbox and production), Force.com IDE, salesforce marketing cloud, CPQ, Einstein Analytics.

Confidential, TX

Sr. Salesforce Developer

Responsibilities:

  • Hands on experience wif teh lightning system design. Worked wif lightning app builder which helped to easily create and build modern apps.
  • Developed Web Service Callouts from salesforce to External Applications using SOAP and REST API.
  • Experienced in lightning system which helps us to create apps using lightning app builder and lightning web components. And experienced in creating custom objects and fields in lightning experience.
  • Configured sharing rules, field level security and record level permissions to protect teh important information by shared access.
  • Developed Apex classes and Triggers and linked them to manage teh workflows.
  • Configured two-way texting wifin Marketing cloud, service cloud and integration layer.
  • Experienced in developing and data modeling teh application and made sure dat they are wifin teh Salesforce limits.
  • Created User, Roles, Public groups and implemented role hierarchies, sharing rules to manage access for different users. Imported data to Leads, Accounts, Contact and Opportunities using data loader and import wizard.
  • Designed and improved various workflow rules, validation rules, approval process.
  • Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment wif Apex programming language at backend and Visual Force pages as user interface.
  • Interacted wif teh end users to understand teh requirements and documented them to proceed accordingly.
  • Maintained and optimized email marketing using salesforce marketing cloud.
  • Migrate data and attachments daily to Perceptive images and Colleague database using informatica cloud.
  • Generated various kinds of reports of different users depending on teh requirements.
  • Developed validation rules, Page layouts, Search layouts, Custom objects and Tabs.
  • Used Web services integration to connect wif teh different applications.
  • Provided case management by configuring Email-to-case for end user to submit a case.
  • Made sure dat teh data quality is maintained by deleting or merging duplicate records and updating inaccurate data.

Environment: Sales cloud, Service cloud, Apex language, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, mobile SDK, Security Controls, SOQL, SOSL, Community Integration, Force.com platform (Sandbox and production), Force.com IDE, salesforce marketing cloud.

Confidential, MI

Salesforce Developer

Responsibilities:

  • Worked on Agile methodology and attended Daily status/standup meetings.
  • Gathered teh requirements by coordinating wif teh business analysts, developers and project managers and utilize teh full functionality of teh Salesforce.com CRM solution.
  • Reviews and streamlined existing CRM to endure accurate adoption metrics reporting. Deactivating users to release licenses.
  • Implementation of Salesforce Service Cloud from Business case to operation. Involved in implementation and Design of Cases and Issue wif Order Management and Product Return module.
  • Working on various Apex Classes, Batch Apex, Scheduled Apex, Apex Triggers, Controller classes and methods for functional needs in teh application compatible.
  • Designed salesforce service cloud console to enhance productivity wif dashboard like interface.
  • Efficiently worked wif standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
  • Created Custom Objects, Formula Fields and design Validation Rules, Page Layouts, Workflow Rules.
  • Creating SFDC Reports (functional and technical documents).
  • Creating Profiles, Roles and Configure Permissions according to Organizational hierarchy requirement.
  • Creating Workflows for automated lead routing and lead escalation.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Used Salesforce Lightning Inspector to debug teh lightning web components during teh development process.
  • Developed various Custom Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual Force pages, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on teh requirement
  • Developed Apex classes and Triggers and linked them to manage teh workflows.
  • Monitoring and managing teh integration of marketing cloudwif various data sources and systems.
  • Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
  • Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment wif Apex programming language at backend and VisualForce pages as user interface.
  • Designed, developed and deployed teh Custom objects, Page layouts, Custom tabs, Components.
  • Used Data Loader for insert, update and bulk import & export of data from Salesforce.com SObjects
  • TEMPEffectively created teh pick lists, dependent pick lists and junction objects to establish teh connectivity among objects.
  • Responsible for setting up web service integrations.
  • Worked on Salesforce Community cloud like how to engage wif employees, customers, partners.
  • Enhanced in Communities by adding new fields, field sets, creating custom UI Pages wif teh help of Visualforce pages.
  • Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
  • Worked on migrating components using Force.com Change sets, workbench from DEV to QA, UAT and production instances.
  • Used Force.com Eclipse IDE plugin to manage, author, debug and deploy Force.com applications in teh Eclipse development environment.
  • Writing Test classes and checking teh code by having different profiles in these classes and making sure we are covering more than 75% lines of teh apex classes before pushing them into teh production
  • Extended my hand in release management by assisting teh team and helping them to move their changes from Sandbox to Sandbox and from Sandbox to Production after I do a proper validation and take care of post deployment duties.
  • Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

Environment: Salesforce.com platform, force.com IDE, Integration, workflows and triggers, Visual Force, data loader, Data Import wizard, web services, custom and standard object, sharing rules, Apex classes, Test cases - unit testing, validation rules, formula fields, Angular JS, Visualforce, SOAP, REST API, Service cloud, Community Cloud, Marketing cloud, SOSL, SOQL, HTML5, CSS, Sandbox, Production Environment, Encryption fields, Web services API, S-Controls, WindowsXP.

Confidential, Dallas

Salesforce Developer

Responsibilities:

  • Active member in teh team through teh build, test and deployment phases of teh implementation.
  • Involved in all teh phases of requirements definition and solution design, will be heavily focused on designing teh overall technical solutions to carter to teh business requirements of teh end users.
  • Performed teh roles of both Salesforce Administrator & Developer in teh Organization.
  • Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages and metadata API.
  • Interacted wif Various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements.
  • Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment wif Apex programming language at backend and Visualforce pages as user Interface.
  • Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
  • Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
  • Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users has access only in their working hours.
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
  • Used SOQL and SOSL for Data manipulation needs of teh application using platform Database Objects
  • Integrated applications wif salesforce.com using SOAP web services API.
  • Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
  • Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
  • Developed Visual Force pages which rendered based on salesforce1 app.
  • Developed custom UI using CSS, HTML, Visualforce components and used jQuery, JavaScript for front-end validation.
  • Designed salesforce service cloud console to enhance productivity wif dashboard like interface.
  • Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure)
  • Responsible for writing SOQL and SOSL queries.
  • Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation.
  • Created user Roles and Profiles and given them Security controls and shared settings.
  • Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
  • Also created Reports for custom financial data of current and potential portfolio.
  • Authorized access to data, financial data and overall better customer security facilities.

Environment: Salesforce.com IDE, Service Cloud, Salesforce 1, SOAP, REST, SOQL and SOSL, Visual Force, APEX Classes, APEX Triggers, Workflows, Reports and Dashboards, CSS, HTML, JSP, jQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Migration Tool, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

Confidential

Jr. Salesforce Developer

Responsibilities:

  • Implemented record types, field limits, page layouts for different business tiers in teh functional needs of teh organization.
  • Involved in workshops and discussions on gathering requirements from Business Users to understand and design their sales process after gathering teh requirements.
  • Worked on creating teh users and assigning teh profiles, roles for different users.
  • Designed, implemented teh custom objects, Custom tabs, Page Layouts, Validation rules to meet teh needs of teh Application.
  • Created Object and Field level security to hide teh critical information on teh profile users.
  • Developed teh application interface using Apex and Visual Force Pages.
  • Created Workflow rules, Time triggered tasks, defined related tasks, field updates, email alerts to implement teh business logic.
  • Created lookup and master-detail relationships on teh objects and created junction objects and various advanced fields like Pick list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
  • Created Junction object to leverage teh functionality of Many to Many relationships between two objects.
  • Created custom reports and dashboards for analyzing teh information provided by teh user.
  • Responsible for managing Profiles, public groups, roles, Permission sets, queues, Sharing settings.
  • Migrating data from CSV files to SFDC using data loader.
  • Used SOSL and SOQL wifin Governor Limits for data manipulation needs of teh application using teh platform database objects.
  • Created Activity custom fields, custom relationships and event Page Layout according to teh requirements.
  • Designed and developed teh Apex classes, Apex Triggers, Visual force pages, Custom Controllers, according to application needs.
  • Implemented custom objects, custom tabs, object relationships, Page Layouts, Pick list fields and dependencies.
  • Created users, public groups, roles and implemented role hierarchies, sharing rules permissions to provide shared access among different users.
  • Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
  • Participated in Training Sessions and Presentations to teh users about using teh Application in Salesforce.com.

Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force, web services, Data Loader, XHTML, DHTML, XML, CSS, Microsoft Excel, Java, Service cloud, Sandbox, WSDL, Work flows & Approvals, Email services, SOSL, SOQL, JSON, Sandbox, Production, Service cloud, Java script, SOAP, REST, UI, SharePoint.

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