SUMMARY

• Around 11 years of thorough knowledge in the IT industry and around 6+ years of experience as a Salesforce developer/administrator/Configuration and force.com platform.
• Having wide knowledge in implementing, customizing and maintaining Salesforce solutions.
• Good understanding in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.
• Good Understanding of Salesforce.com, Sales Cloud,Service Cloud, AppExchange and Salesforce Communities.
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in accordance with the governor limits.
• Good experience in designing of custom objects, custom fields, custom page layouts, workflows, relationships, look - ups, dependent picklists, and role-based page layouts, workflow alerts, validation rules, approval processes, custom reports, custom tabs, report folders, designing Visual Force pages, record types, formula fields and email generation according to application requirements.
• Highly proficient withSales CloudService CloudService Max web service Force.com Community Portal Chatter Knowledge OneandApp-exchange on Salesforce.
• Familiar with web technologies like HTML, XML, and JavaScript and also experienced in working with data structures to manage large amounts of data efficiently.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Extensive knowledge in SFDC development using Apex classes and Triggers, VisualForce, Force.com IDE, SOQL, SOSL.
• Worked on SalesforceLightningEnvironment for developing visual force pages, and for better event driven responses in the User Interface.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Thorough understanding in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming (SOAP and REST).
• Involved in data migration and integration using Apex Data Loader.
• Hands on experience in building processes using Process Builder in Salesforce.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Clear understanding in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
• Worked in all stages of SDLC.
• Worked onLightningComponents and reused them in various phases of the application.
• Sound knowledge on Visual Force Pages, Apex Triggers, Apex Classes, Batch Apex, HTML andJavaScript, SOQL, SOSL, Process Builder, Workflow, Visual Workflow and Approval Process, Reporting and Dashboards to support process automation.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks given in a work/project environment.
• Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, an excellent communication and interpersonal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE, VF Remoting, Import Wizard, Relationships, Validations Rules, Profiles, Roles and Security

Cloud Computing: Salesforce.com CRM, Sales Cloud,Service Cloud, Visual Force, Apex, Salesforce configuration and customization.

Other Languages: Java, JavaScript, JQuery HTML XML DHTML C C

Tools: & Technologies: Force.com Data Loader, Force.com Platform (Sandbox and Production).

Operating systems: Windows 98/NT/XP/Vista/7/8, Windows CE, Linux.

Databases: Oracle, SQL

PROFESSIONAL EXPERIENCE

Confidential, PA

Sr. Salesforce Developer

RESPONSIBILITIES:

• Develop VisualForce pages, VisualForce Custom Controller Components, Advanced Search functionality, Custom Objects, Tabs, Tags and Components.
• Written numerous SOQL and SOSL queries using with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience with working on AppExchange platform.
• Designed Implemented and deployed theService Cloudwith variouscustom builtPage layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable theService Cloudspecific to them.
• Developed Apex Triggers, Apex Classes and Test Methods using Sync/Async methods.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Involved in the entire SDLC using agile methodologies.
• High End Process and Application Customization using Apex & Visualforce.
• Involved in authorizing Test strategy and Test plan.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Conducted Gap Analysis onVlocityInsurance Cloud functionality to shore up any process gaps between current and future state capabilities. Worked on Salesforce1 Platform to build Mobile App by enablingLightningComponents to makeLightningApplication mobile and software analysis.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
• Worked onvlocityfor sales cloud service and Marketing cloud for user friendly UI.
• Created pick lists, dependent picklists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Designed solution and configured Salesforce.com Case, Solution, PRM & Customer portal Modules.
• Mainly worked with CASE Management in SFDC.
• Experienced in sales cloud by adding objects, Fields, Tabs, Reports, and Dashboards and migrating data into Salesforce.
• Made new feature enhancements on Servicecloud, Sales Cloud and Marketing cloud usingLightningandvlocity.Involvedin Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Involved in Setting upService Cloud(Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).
• Partnered with business unit to design and build data integration processes (Java/Spring, Salesforce REST web services,VlocityDataRaptorapp,etc)
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• DesignedLightningcomponents for Quick actions using Aura andlightningcomponents like Schema Builder and Process Builder.
• Developed apex REST web service classes for inbound call to salesforce from external applications accessing via data power.
• Created and modified custom buttons usingJavaScriptand jQuery.
• Designed various Web pages in Visual Force for functional needs within Salesforce along with Process Builder and otherLightningComponents
• Developed the web front end layer using JSP, JavaScript for the registration application where different users, employees, contractors, and clients can login to their maintenance pages manage their accounts.

ENVIRONMENT: Salesforce.com platform, Apex Language, REST API, VisualForce (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, JavaScript, Dojo, JSP, Ajax, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Boston, Massachusetts

Sr. Salesforce Developer

RESPONSIBILITIES:

• Worked in agile methodology Process and Sprint System, attended daily standup calls.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Intensely worked with Apex Classes and VisualForce Pages.
• Developed various Salesforce.com Standard Objects including Accounts, Contacts, Loads, Opportunities, Reports, Dashboards, Events and Tasks.
• Implemented major and minor enhancements on standard objects Accounts, Contacts, and Opportunity and custom object Quote.
• Enhanced Approval Processes for Quote objects.
• ImplementedService Cloudincluding: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Developed Apex classes and Apex triggers for various functional needs in the application using
• Force.com Eclipse IDE.
• Responsible for developing complex SQL queries for ICS Core
• Used SalesforceLightningEnvironment for creating quick response UI page through Ajax andJsoncalls.
• Experienced in marketing benefits of integrating Pardot and Salesforce,
• Usingpardotimplemented lead qualification, lead management, and more targeted messaging.
• Using Pardot automated lead behavioral tracking, lead nurturing functionalities
• Implemented sales cloud,service cloudand marketing cloud usingpardot.
• Proficient in dealing with functionalities related to sales cloud &service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Extensive experience working with Salesforce (CRM) Sales, Service, and Marketing Cloud, Salesforce Commerce Cloud, Partner Community Cloud,Lightning, Knowledge Articles, Case Management/Configuration, and Salesforce Connect
• Developed hundreds of Cross Object Formulas, Validation rules to maintain the quality of the data.
• Experience with AppExchange market place apps likeDocusign, Congo Compressor, Rain King and partner products.
• Worked on SalesforceLightningComponents for building customized components replacing the existing ones.
• Also embedLightningComponents in Visual force page by using newLightningOut feature by event-driven programming.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includesLightningComponent framework and also involved in buildingLightningComponents using the aura framework.
• Expertise in aura framework,LightningComponents and SalesforceLightningDesignSystem(SLDS).
• Created Aura based Components, Attributes, Controllers which can be compatible to access throughLightningApp builder.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up inlightningApp builder.
• Enhanced in Communities by adding new fields, field sets using Salesforcelightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible withlightning.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Work with Asset Management marketing team, internal staff and production team to plan and execute development cycle.
• CreatelightningWeb components for case processing
• Created manyLightningComponents and server-side controllers to meet the business requirements.
• Implemented SalesforceLightningComponents for small set of users within the organization.
• Used Apex Data Loader to load data into Account, Opportunity and Quote objects.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events
• Developed CSS for creating effects in Visual force pages.
• Created Custom Setting for retrieving Griffin loads.
• Automated Data Loader for loading records using Command Line.
• Created Custom fields, pick lists, dependent picklists, and validation formulas to the custom objects.
• Created page layouts, search layouts and views to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic
• SOQL, SOSL and DML queries.
• Used Eclipse IDE and Change Set for deploying classes, pages, triggers and Approval Processes.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working onService Cloud.
• Developed Complex Apex Batch Jobs for updating the accounts daily basis and monthly basis.
• Used XML as data communication between Salesforce and the external system.
• Used SOAP Web services for communicating with external systems.
• Replaced entire hard coded values of the pricing matrix using custom settings.
• Worked on Unit testing, for the customizations and developments done during the project.
• Written SOQL queries against force.com API.
• Implemented the Salesforce.com applications using Agile Methodology that involves the iterative development methodology.
• Lead and coordinated with offshore development teams during development in various sprints of the project.

ENVIRONMENT: Agile, Salesforce.com platform, Apex Language, S-Objects, SOQL, SOSL, VisualForce Pages, Data Loader, Custom Settings, CSS, Web Services API, Sales Cloud, Service Cloud, Workflow Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Confidential

Sr. Salesforce Developer

RESPONSIBILITIES:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Designed, developed and deployed the Custom objects, Components, VisualForce Pages to suit the needs of the application.
• Worked onVlocitySalesforce AppExchange App and various Omni-scripts to build custom user-friendly UI for create and edit actions with coreVlocityteam.
• Design and Develop customer solutions inVlocity, Visualforce, Apex, CSS,Javascriptand other technologies.
• Software Development Tools, Methodologies & Environments: Rapid Application Design (RAD), Toad for Oracle SQL, PL/SQL., Stored Procedures, Serena Dimensions, GitHub, Business Objects, Captiva, Documentum,Docusign,Rightfax,Exstream, Jenkins,Vlocity, Salesforce
• Migrated large volumes of external data on to Salesforce.com using Apex Data Loader as part of data management functions.
• Design and Develop customer solutions inVlocity, Visualforce, Apex, CSS,Javascriptand other technologies.
• Software Development Tools, Methodologies & Environments: Rapid Application Design (RAD), Toad for Oracle SQL, PL/SQL., Stored Procedures, Serena Dimensions, GitHub, Business Objects, Captiva, Documentum,Docusign,Rightfax,Exstream, Jenkins,Vlocity, Salesforce.
• Developed Apex classes, Apex Triggers for various functional needs in the application.
• Manage the implementation of all Pardot forms to ensure proper tracking, integration and data quality
• Worked on Salesforce1 Platform to build Mobile App by enablingLightningComponents for use in Salesforce1 mobile platform to makeLightningApplication mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within thelightningcomponent.
• Involved in identifying, planning new Salesforce.com features and functions new screens, workflow, force.com objects, and reports in response to business needs.
• Worked with Data loader for loading the attachments into salesforce.com.
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Used SOSL/SOQL to extract data from the platform database.
• Created various Reports summary reports, matrix reports, pie charts, dashboards and graphics and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles based on the needs of the organization.
• Created multipleLightningComponents, added CSS and Design Parameters that makes theLightningcomponent look and feel better.
• Architect and design community development usingLightningWeb Components andLightningAura Components.
• Create and manage users, their roles and associated groups, per request, using AWS’ IAM (Identity and Access Management).
• Involved in Setting upService Cloud(Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).
• Created sliders, custom buttons, and auto-grow text areas and imported HTML editors into VisualForce pages. Involved in working with CSS and Java Scripting while designing the Visual Force Pages.
• Created and used Email templates in HTML and Visual force.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in SFDC application support for end users.
• Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.
• Add/Build/Configure/Maintain all aspects of Salesforce instance in Sandbox and Production environments.
• Used the sandbox for testing and also performed User acceptance testing.

ENVIRONMENT: Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Dashboards, Email ServicesCustom-Objects, Custom Tabs, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform Sandbox and production, Force.com IDE.

Confidential

Salesforce Developer

RESPONSIBILITIES:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Performed the detailed analysis of functional and technical requirements, deployed the custom objects, identified the lookup and master-detail relationships and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Design and Develop customer solutions inVlocity, Visualforce, Apex, CSS,Javascriptand other technologies.
• Software Development Tools, Methodologies & Environments: Rapid Application Design (RAD), Toad for Oracle SQL, PL/SQL., Stored Procedures, Serena Dimensions, GitHub, Business Objects, Captiva, Documentum,Docusign,Rightfax,Exstream, Jenkins,Vlocity, Salesforce.
• Developed Apex classes, Apex Triggers for various functional needs in the application.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Environment: Salesforce.com platform, Visualforce, Apex Language, Data Loader, Sandbox Testing, HTML,JavaScript, Eclipse IDE.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual Force pages to develop custom business logic.
• Used C, APEX to develop custom visual force pages with cross data integration.
• Developed Visual Force Pages and Components to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Customized existing Visual Force to align with Salesforce newLightningUI experience.
• Designed Tabular, Summary and Matrix Reports on Opportunity, Pipeline, Cases generated, sales cycle and accounts.
• Experienced in working onLWCEvents built on DOM Events, collection of APIs and objects available in browser.
• Worked onlightningfor creating custom pages for lookup screens on Salesforce and implementedLightningcomponents.
• Implemented Web Services with the help of REST and SOAP API along with WSDL,JSONand XML.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Analytic Snapshots to dump the data on a regular basis for the sales performance and lead generation statistics.
• Worked on multiple Number oflightningWeb Components and allowed theLWCto manipulate the DOM instead ofJavaScript.
• Experienced in working onLWCEvents built on DOM Events, collection of APIs and objects available in browser.
• Created Profiles and implemented object and field level security to hide critical information from the profile users.
• Worked with Multi-Currency, Product and Price book set-ups.
• Developed triggers to support complex business processes.
• Built custom buttons to send emails on demand.

ENVIRONMENT: Apex Data Loader, VisualForce, C, Reports, Dashboards, Security Controls, SOQL, Sandbox, Eclipse IDE Plug-in, Salesforce Mobile.

Confidential

Salesforce Developer

RESPONSIBILITIES:

• Involved in Salesforce.com Service Cloud development, customizing the UI, including creation of Custom objects, Page layouts, Custom tabs, Validations to suit different business users groups.
• Involved in Salesforce.com Service Cloud development including Apex Class, Visualforce, Apex Triggers, JavaScript, Workflows and Approval Processes
• Created the workflows / approval processes for automated Cases routing and Cases escalation
• Created and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationships among objects.
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Workflows for automated alerts, field updates & Email generation according to application requirements.
• Created Customized several Validation Rules, Apex Triggers, Apex classes to achieve the complex business functionality.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Web Services using SOAP and REST, to integrate data with external systems and web sites.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization. Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Perform Data Management activities for sample data load, used Data Migration tools like Apex Data Loader.
• Promoted changes from one environment to another via change sets and ANT tools.
• Ensured timely/defect free delivery of modules by effective designing, reusability of components and standards. Ensured to communicate early warnings/ escalation of project related issues.
• Provide support during SIT and UAT. Involved in bug fixing and find workaround for the problems which arise in QA and UAT Testing.

ENVIRONMENT: SaleForce.com platform, VisualForce Pages, Apex, Data Loader, HTML, JavaScript, Sandbox data loading and Froce.com Eclipse IDE

Confidential

Salesforce Administrator/Developer

RESPONSIBILITIES:

• Involved in code and performance optimization.
• Developed various Components and VisualForce Pages.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Designed various Web Pages in VisualForce for capturing various Employee enquiries and Implemented logic for migrating cases to different queues based on the type of Employee enquiry.
• Worked with different Record types to set up for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning the Profiles to the Users.
• Involved in setting up the Role Hierarchy and assigning the Users as per the role.
• Created different profiles and set up the permissions based on the roles in the organization.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Involved in developing VisualForce Pages and Apex coding with extensive use of Browser Technologies - JavaScript, JQuery, HTML & CSS.
• Created Reports and Dashboards to track and maintain for Management visibility.

ENVIRONMENT: Saleforce.com platform, Apex, VisualForce, Data Loader, SOQL, SOSL, Apex Triggers, Workflow rules, Dashboards, Reports, Custom Tabs, Email Templates, HTML, Java Script, Eclipse IDE