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Senior Ibm Tools & Technology Consultant / Subject Matter Expert / Instructor Resume

PROFESSIONAL SUMMARY:

  • Strong experience in coaching project team members, business teams, and analysts to facilitate and implement automated tools for requirements (use cases), change management, test management (including functional/regression testing and performance testing), and configuration management, best practices, and iterative processes.
  • Creative, enthusiastic, and solution - focused with excellent problem solving skills.
  • Works well individually and equally as well as a team contributor.
  • Has mentored and coached teams using a variety of software development lifecycle methodologies such as Agile Scrum, Rational Unified Process (RUP), and other iterative/waterfall methodologies.
  • Manages and leads technology and proof of concept activities, pilots, and also plans, organizes, and delivers tool deployments, teaches classes, and has written user training manuals, process procedures, and system documentation.
  • Experience working with, and consulting in, various industries including: banking, insurance, telecommunications, universities, state, local, and federal government agencies.

TECHNICAL SKILLS:

Process and Methodologies: Application Lifecycle Management (ALM), Rational Unified Process (RUP), Agile Development

Tools: IBM Jazz tool suite: Rational Team Concert, Rational Quality Manager, Rational Requirements Composer; Rational - Eclipse, Rational RequisitePro, IBM Rational DOORS, Rational Functional Tester, Rational Performance Tester, Rational Services Tester, Rational Robot, Rational AppScan, Rational ClearQuest, Rational ClearCase, FitNesse, Java AutoIT, Rally Software, Confluence, JIRA, GreenHopper, MS SQL Server, DB2, WebEx, VMWare, XMind, Visio

Languages and Databases: Java, C#, VB.NET, Visual Basic, SQLBasic (Rational Robot), C++, SQL Server, DB2, Access

Operating Systems and Servers: Windows 9x/NT/2000/XP/7, Windows Server 2003/2008, MAC OSX, Red Hat Linux, Apache Tomcat

PROFESSIONAL HISTORY:

Confidential

Senior IBM Tools & Technology Consultant / Subject Matter Expert / Instructor

Responsibilities:

  • Deployed the IBM Jazz tool Rational Team Concert for several large customers; including a large insurance company, state government agencies, and health insurance providers.
  • Provided consulting, mentoring, and coaching to teams and organizations to leverage software development practices and architect tool solutions that result in process improvement, effective team collaboration and improvement of team efficiencies.
  • Implemented software development process and deployed tooling solutions across software development disciplines including: Application Lifecycle Management, Requirements Management, Change Management, Software Configuration Management, and Quality Management.
  • Developed and presented custom tool training, process documentation and architecture, as well as system documentation. Served as a subject matter expert (SME) with Quality Management, including functional/regression testing and performance testing/engineering and also focused on Application Lifecycle Management to comply with governance standards and regulations.
  • Advised and implemented agile quality management practices using the Test Automation Pyramid and Testing Quadrants. Solid experience scoping and crafting Statements of Work (SOWs), addressing and responding to Requests for Information (RFI) and Requests for Proposals (RFP) that focus on detailed information about tools and processes.

Confidential

Senior RTC Technology Consultant

Responsibilities:

  • Defined a software configuration management process for Rational Team Concert (RTC) to include a component and stream (branch) strategy for end users.
  • Defined an RTC process template to support the Confidential software development lifecycle including task management and configuration management.
  • Migrated source code and other artifacts from Visual Source Safe to RTC
  • Configured reports that define status and source activity within a project and across projects.
  • Worked with Jazz build scripts using ANT to direct builds.
  • Provided end user training/mentoring to use Rational Team Concert.

Confidential

Senior RQM Technology Consultant

Responsibilities:

  • Implemented and deployed IBM Rational Quality Manager (RQM).
  • Migrated and imported test case data from spreadsheets into RQM.
  • Worked with the team to align the existing test management process with RQM.
  • Including adding customizations and templates to be used and re-used by the client for future quality management activities.
  • Integrated RQM with existing implementations of IBM Rational RequisitePro and IBM Rational ClearQuest.
  • Delivered custom training and mentoring to tool administrators and end users.
  • Provided online support for implementing Rational Quality Manager.

Confidential

Managing Consultant

Responsibilities:

  • Created and executed project plan to identify key milestones for the tooling upgrade, data migration, training, and process improvement.
  • Performed IBM Rational tool upgrade to include Rational Quality Manager v2.0 to v3.0.1, ClearCase, ClearQuest, RequisitePro.
  • Configured enterprise tool integrations to support existing software development lifecycle processes.
  • Performed a gap analysis that identified weak points in the software development processes (SDLC) and made recommendations to improve existing SDLC processes.
  • Delivered end-user training and mentoring to assist with overall process improvement.

Confidential

Senior Technology Consultant

Responsibilities:

  • Created a complete quality management workflow that links requirements to test assets to change requests.
  • Authored custom user manuals describing the workflow for Test Management using Enterprise tools including IBM Rational RequisitePro, Rational Quality Manager, and Rational ClearQuest.
  • Presented process and tooling overview to a broad set of users

Confidential

Senior Technology Consultant

Responsibilities:

  • Configured a development environment to validate a tooling solution to encompass the Rational portfolio including project management, requirements management, change and configuration management and automated testing.
  • Provided documentation of installation and configuration of the tools including integration points.
  • Advised on strategies to pilot the toolset leveraging integrations and best practices.

Confidential

Senior RTC Technology Consultant

Responsibilities:

  • Configured and deployed Rational Team Concert (RTC) for their Waterfall development process.
  • Customized the RTC process template to accommodate phases and activities occurring in the waterfall process that included initial work items and teams.
  • Managed implementation activities using Agile Scrum that allowed participation as both a Team Member and as coach to the Product Owner and other team members.
  • Co-delivered the Agile Scrum workshop to a class of 30 people resulting in additional pilot teams implementing Agile Scrum that ultimately saved the organization time and money.

Confidential

Senior RTC Technical Consultant

Responsibilities:

  • Developed a Software Configuration Management process using Rational Team Concert to include Streams and components.
  • Migrated source code data being manually managed in Eclipse into Rational Team Concert.
  • Provided end-user documentation to support the Rational Team Concert configuration management usage model.

Confidential

Senior Jazz (RTC, RQM) Technology Consultant

Responsibilities:

  • Created and executed a project plan that listed tasks and identified key milestones for the tooling installation, integration, data migration, training, and process improvement.
  • Configured and deployed an ALM solution containing Rational Team Concert, Rational Quality Manager, and Rational RequisitePro. The ALM solution provided integration points to requirements and change requests.
  • Defined and implemented Configuration Management processes within Rational Team Concert including a Stream, component and workspace strategy to allow developers to maintain an existing codebase.
  • Migrated source code artifacts from Subversion into Rational Team Concert that preserved previous versions of source code. Trained and mentored end users on using the ALM solution. nTelos - Senior Technology Consultant (July 2010)
  • Assisted with performance testing of a Tivoli Services Manager deployment to establish a baseline of user load on a VMWare virtual server environment.
  • Captured performance tests using Rational Performance Tester, splitting tests to create separate activities, and built a performance schedule to create a realistic usage scenario for playback.
  • Diagnosed problem areas within the application using the results from running a load test.

Confidential

Senior RTC, RRC, RAM Technology Consultant

Responsibilities:

  • Configured and deployed Rational Team Concert, Rational Requirements Composer, and Rational Asset Manager using Linux VMWware images.
  • Configured tooling integrations to link work items, requirements, and project assets within a distributed VMWare server image environment.
  • Consulted with end users and managers to adopt security models and usage models to track and manage work items and elicit requirements across various projects.

Confidential

Senior Jazz Technology Consultant

Responsibilities:

  • Mentored end users on test processes for using Rational Quality Manager
  • Developed and implemented usage models for Rational Quality Manager and Rational ClearQuest.
  • Worked with a team to support the internal Confidential Team to leverage good quality management practices.
  • Researched the deployed process and consulted with IBM to provide feedback including documenting and troubleshooting test tools.
  • Created custom reporting using Perl and the REST API interface in Rational Quality Manager.

Confidential

Senior Technology Consultant

Responsibilities:

  • Created a test automation framework that includes agile test management (using the Test Automation Pyramid).
  • Provided a comparison of technologies including Rational Functional Tester, HP - Mercury Quick Test Pro, and AutoIT for creating an automation framework to meet their Agile development practices.
  • Investigated configuration management processes using Microsoft Team Foundation Server to analyze test automation inhibitors and presented a variety of solutions back to the management team. Provided documentation including process diagrams, and a QA glossary via Confluence.

Confidential

Senior RRC Technology Consultant

Responsibilities:

  • Installed and deployed Rational Requirements Composer.
  • Delivered product training and proposed a usage model for requirements definition.
  • Applied Agile Scrum methods to keep team organized and set goals.
  • Deployed IBM Rational Functional Tester and Rational Quality Manager to a team of users.
  • Mentored end users to leverage extended capabilties of Rational Functional Tester to include identifying 3rd party controls within a web application.
  • Created customized training for both Rational Functional Tester and Rational Quality Manager using artifacts and applications used by the testers in the FEP group. Organized daily stand-ups to track team progress and manage tasks

Confidential

Site Executive

Responsibilities:

  • Responsible for business development including technical consulting services, and selling IBM Rational software tools and maintenance renewals to clients.
  • Activities included cold-calling prospects, driving customer events/seminars, quote generation and building an uncharted territory in the East.
  • Partnered with IBM sales teams and coverage representatives leveraging his relationships to cover accounts including commercial, state and local government, and whitespace accounts.
  • Responsible for providing technical overviews of technology, processes and consulting services using IBM Rational AppScan, for application security testing, and Rational Functional Tester.
  • Worked with a team of consultants to develop a business transformation strategy for a major heavy-duty trucking solution provider.
  • The business transformation includes software development practices leveraging Agile Scrum and software development tool implementations that helped the enterprise collaborate more effectively, and become more efficient with development and deployment to end customers.
  • Introduced Agile practices with testing methodology to the client and mentored end users to use Rational Functional Tester for test automation and regression.

Confidential

Technical Consultant

Responsibilities:

  • Assisted a Quality Assurance team at a major financial institution with developing automation proxies for automated regression testing using Rational Functional Tester.
  • Used Visual Studio to create C# code to allow Rational Functional Tester to recognize application objects embedded within a web application.
  • Specialized in the technical implementation of the Rational tools portfolio with a concentration in Quality Management (SQA) tools to include test management, functional/regression testing, performance engineering / testing, and web application security testing. Participated as a Regional Mentor for Rational Quality Manager. Served as part of the IBM QA Community of Practice Core team, where my duties included setting tooling direction, and developing intellectual capital for leveraging IBM Rational test tool technologies.
  • Experience also covers requirements management, change management, and software configuration management and how these disciplines apply to the software development lifecycle. Delivered tools training for functional testing, performance testing, test management, change management, requirements management, software development lifecycle process and mentoring to meet client objectives and analyzed and resolved tool and process issues in various environments.
  • Responsible for both pre and post field technical sales support of the Rational development tools product line covering the Carolinas and the Mid-Atlantic territory.
  • The territory included clients in the General Business (SMB) space and Integrated and Aligned accounts.
  • Led numerous IBM Rational executive briefings that helped customers identify skills and process gaps as well as hosted technical seminars covering topics such as change management, test automation, and web application security. Worked with new business partners to help educate and provide sales support that lead to product and services sales in the Mid-Atlantic.
  • Created a strategy to preserve and protect existing production data and minimize impact to production work.
  • Investigated the environment and developed a usage model for installing desktop tools.
  • Documented the upgrade procedures, roles, and responsibilities, and identified risk mitigation.
  • Communicated progress NC AOC management with daily status meetings
  • Lead Crit-Sit issue with IBM support to resolve a defect with the test datastore files.
  • Researched Sarbanes-Oxley legislation and rules. (At the time, this was new to many companies)
  • Performed an assessment to understand Syngenta’s business processes and software development processes.
  • Delivered a Readiness/Implementation Plan that outlined a strategy to educate and implement process and tools to enforce compliance.
  • Created a Rational tools infrastructure to include the deployment of RequisitePro Web and ClearQuest Web which made usage, access, and installation much easier.
  • Created a change management workflow to be accepted by several groups that would adhere to SOX regulations and information would be easily accessible for audits.

Confidential

Senior RRC Technology Consultant

Responsibilities:

  • Responsible for managing and educating client contractors to design, develop, and execute functional tests scripts using the client’s documented test cases and implemented automated testing with Rational TestManager and Rational Robot.
  • Created test scripts to validate core functionality for a pending Windows 2000 upgrade.
  • Delivered “just-in-time” training to client contractors and implemented a code reuse strategy.
  • Conducted daily status meetings with client management to get sign-off on test case completion and address problems.
  • Created a transition strategy to leverage the work completed by the client contractors and mentor the client’s test team. This included creating multiple documents to serve as a reference guide on the work performed.
  • Performed an assessment to learn about client software development processes. The goal was to improve the efficiency of the software development processes to prepare for organization growth over the next 3+ years.
  • Conducted interviews with development and management that identified process gaps and used the Rational Unified Process (RUP) best practices to develop a document to plan the implementation of RUP.
  • Delivered a presentation of the Rational Unified Process that highlighted the information presented in the document, which included best practices and recommendations of where to start.

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