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Program Manager Lead - Business Analyst Resume

San Jose, CA

SUMMARY:

  • More than 22 years in the IT industry both as an engineer & management in projects & programs especially as it relates to continual service improvement. To create an inspiring innovation to bring the client relations together.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose CA

Program Manager Lead - Business Analyst

Responsibilities:

  • Developed automation tool which double productivity, increased efficiencies by 75%, & expanded career opportunity
  • Liaised with cross-functional (e.g. Stakeholders, Vendors, Product & Sales Operations, QA, & Logistics) to define feature set of programs, milestones, data standards, SLA, validate SOWs, OLAs, NDAs, RFPs, & Enterprise roadmaps
  • Administered the full service, project & product lifecycle include plan scope, initiation, release plans, delivery status, technical assessment, forecast product roadmaps, solution architecture, & streamline work instruction efficiently
  • Improved operationalizing governance processes & procedures from planning, ECO, NPI, BOM, ITIL/ITSM, SDLC, corrective action reports, & deviation
  • Supervised 5 project managers & engineers for continual service improvements, optimized process flow, tool development,, asset management, & automation in capable to produce of sub-linear scale, best in class quality, & deliver value
  • Empowered the teams to conduct root cause analyses, recognized repeated failure points, “building relationships”, & resolved escalations in multiple areas (production control, supply chain, security compliance, & manufacturing)
  • Proactively shared performance insights about team’s members, identified skills/technical gaps that may impair their ability to meet business goals, mentoring, & coaching them on products to ensure division of responsibilities
  • Managed & cadenced for QBRs & led relevant business discussions such as forecast/back order status, Service Improvement Plan & QPRs

Confidential, San Jose CA

Program Manager Lead

Responsibilities:

  • Created service provision of onboarding clients to define project definitions, business & systems requirements, developed supporting processes, technical solutions, conducted user acceptance testing, & managed product backlog to closure
  • Acted as focal point for transitioning products to mass production operations by managing constraints, technology transitions, inventory, & fulfillment objectives to ensure product quality was stable & supply was predictable during ramp
  • Coordinated demand delivery plans with customers, production, & PM teams. Track On-Time delivery performance
  • Identified operational pain points, addressed potential setbacks, managed risks & ensured new & existing solutions align with business objectives
  • Conveyed objectives clearly, monitored, & tracking project milestones while providing regular status updates
  • Developed mitigation strategies in the resolution of conflicts within & between projects & functional areas
  • Controlled the project during analysis, design, development, testing, Confidential status, implementation, & post implementation phases were communicated to teams & managements within budget constraints

Confidential, San Jose CA

Infrastructure E2E Project Manager

Responsibilities:

  • Managed the Integrated Road-map project to migrate P2V & V2V non-prod 750 application hosts & 300 Oracle DB hosts system from RCDN to RTP consists of Linux/Windows. Successfully completed within 90 days & 10% below budget
  • Implemented SSO, IAM, eStore, provided bare metal servers (VM, big data, storage, iSCSI, NAS/SAN, Iaas/PaaS/SaaS) & Oracle DB for enterprise solutions
  • Coordinated resources, planning, facilitated SME & customer meeting to derive requirements
  • Analyzed internal applications, processes, & data. Documented business requirements
  • Led computer forensic investigations for data breaches, cyber security, trade secret theft, exiting employee audits, etc.
  • Defined & tracked KPI for deliverables & ensured project outcomes in accordance with all risk, architecture & guidelines

Confidential, Sunnyvale CA

Technical Program Manager

Responsibilities:

  • Proactively identified & engaged to the Account Rep to convey that their VTL systems with Moose disks has a potential of data loss & extracted their customer’s decision to either opt-in or opt-out of the VTL Remediation Program
  • Conducted data analytics, understood root cause, & defined high-level strategy for the scope of the program
  • Monitored, identified, executed & documented accurate status of projects within program
  • Ensured decision-making & delivered management activities were focused on achieving program goals & addressing appropriate risks including Planning & Establishing a Program Governance Structure, Planning Program Quality, Providing Governance Oversight, Managing Program Benefits, Monitoring & Controlling Program Changes
  • Ensured the overall program structure & program management processes can be integrated into the program’s end product service results
  • Analyzed procurement data to identify hardware entitlements, research contracts to determine support level, etc.

Confidential, Pleasanton CA

Project Manager - Business Analyst

Responsibilities:

  • Implemented a software discovery in asset management database of unmanaged license vs. managed license software avoiding audit compliance exposure of $17M in IT assets
  • Created dashboards/reports & analyzed database querying (SQL)
  • Created & executed project work plans & revised as appropriate to meet changing needs
  • Identified project risks & developed a mitigation plan
  • Worked around the constraints posed by the legacy systems
  • Interpreted, evaluated, & developed integrated business analyses & projections for in corporation into strategic decision-making
  • Asset management strategic to identifying gap analysis & developing study case for remediation

Confidential, San Jose CA

Operations Logistics Manager

Responsibilities:

  • Developed ongoing data analysis reports on the impact of data center capacity constraints (power, space, cooling, systems refresh, network). Defined next generation planning process & tools to scale future technology insertions (NPI)
  • Managed security compliance of IT infrastructure projects within a program often with the same cross-functional teams
  • Collaborated with cross-functional teams to strategist business activity & created plans related to the delivery
  • Assisted IT leaders in understanding & implementing policy objectives that are cost effective & aligned with business KPI
  • Drove the Confidential of project management methodology, scrum & agile for processes improvement & mitigated risks
  • Managed supplier relationships to successfully solve complex technical issues resulting in minimal business impact & increased customer satisfaction
  • Interacted with cross-functional (e.g. stakeholders, engineers, & PM) to implement ITIL/ITSM strategy, SLA, SOWs, NDAs, master project plan & critical path milestones from both the business & technology
  • Developed, maintained track-level roadmap, & collaborated with finance to ensure consistency with ROI forecast
  • Managed data centers to ensure core IT services can be provided in accordance with system & customer requirements for reliability, availability, & scalability. Drove pro-active capacity & performance management in power & space
  • Executed large-scale data center closure projects in Sacramento & transition at least consists of Dell, HP & Confidential systems to several DC locations in Phoenix, Las Vegas, Salt Lake City, & San Jose

Confidential, San Jose CA

SR. Systems Administrator

Responsibilities:

  • Owned an architectural plan, directed, & drove multiple projects in timely manner & smoothly migrated servers from San Jose, CA to Tucson, AZ in minimal impact resulted in reducing of $1.26M budget & 4-months early
  • Increased server virtualization rate from 10% to 75% (VMware) by planning & executing $10.7M data center relocation project of 200 servers hosting 45 business applications in Prod, DR, & Dev/QA testing environments
  • Designed innovative solutions through the leading of design sessions, leveraging/integrating existing mainframe assets into SOA solutions, & articulating the value proposition of moving data from multiple enterprise systems to multi-tiered service-oriented architecture
  • Managed IT Operations datacenter to support Global users on a 24x7 production environment
  • Resolved infrastructure incidents & drove process/policy improvements through contributed to root cause analysis identification
  • Formulated the delivery road maps of the team performances & defined SLA, SOWs, NDAs, OLAs, MSAs, RFIs, & RFPs
  • Provided cross-functional support in architecting other sites environment in regards of security such as implementing IPSec, disaster/recovery strategic planning, & using Cisco ACS Firewall for authentication
  • Managed ITIL/ITSM & implemented IT security policies that governance cyber security, viruses/malware/trojan prevention, & protection of sensitive data
  • Performed 200 Windows NT to Server 2000 Domain migration & constructed Active Directory. Performed FSMO transferred, metadata clean-up & promoted Global Catalog

Confidential, Cupertino CA

System Administrator

Responsibilities:

  • Earned a solid reputation for resolving complex issues & providing exceptional customer service
  • Designed, configured, & leveraged extensive experience in multiple operating environment including mainframe connectivity & security
  • Provided troubleshooting, RMA, & performed upgrades for desktop & servers
  • Demonstrated exceptional skills in professionalism & responsiveness across a wide variety of areas
  • Created users account & established either Exchange emails or UNIX emails
  • Administered the company’s POP mail server (UNIX), print server, network gateway, & proxy server

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