Business Continuity Specialist Resume Kennesaw, GA - Hire IT People

PROFESSIONAL STRENGTHS:

PROFESSIONAL EXPERIENCE:

Business Continuity Specialist

Confidential, Kennesaw, GA

Responsibilities:

iSeries System Administrator

Confidential, Tallahassee, Florida

Responsibilities:

MES upgrades
IBM Power System Hardware Installations
Operating System (V7R3M0) and License Internal Code upgrades
Provide Guidance to customers not familiar with installation and upgrade process
Collaborate with Senior Mainline Engineers and PMO staff for guidance and efficient execution of assigned projects

Principal System Administrator

Confidential, Miramar, FL

Responsibilities:

Provided leadership that introduced internal controls and consistent processes that enhanced and streamlined resource management, iSeries maintenance, system installations, software and hardware upgrades
Managed the PTF processes including scheduling, ordering, installing, and verifying successful problem resolution
Working independently, performed Capacity Planning by analyzing data for OS400/IBM iSeries/Power System hardware
Mentored team members, for example, providing guidance and training for configuring and installing all AS400, IBM iSeries, Confidential hardware from 8xx to Power7
Manage projects pertaining to scheduling and performing OS (Operating System) upgrades from V4R2 to V7R2
Managed process that ordered and maintained 3rd party vendor software, also provided Level 1 support for many products
Installed iSeries Client Access software including ACS ( Confidential Access Client solutions)
Provided level 1, level 2 and level 3 support to Operations and other technical (development) teams
Configured Network Printers, desktops and laptops
Managed nightly, weekly and yearly backup planning, scheduling and configuration
Participated in the on - call rotation monthly and on demand as necessary
Researched, ordered, and implemented AS400 Security software using industry defined Best Practices
Perform problem analysis and provided documentation associated with root-cause analysis, and created incident reports
Awarded Extraordinary Performer award

iSeries Engineer

Confidential, Memphis, Tennessee

Responsibilities:

Extended Level 2/3 LMS/CMS support to be more comprehensive beyond software issues
Created, authored and subsequently provided documentation (flow Charts and troubleshooting guides) to be used by Level 1 and Level 2 support personnel for the LMS/CMS Application systems

Senior Technical Consultant

Confidential, Kansas City, MO

Responsibilities:

Working Independently, eliminated cost associated with outsourcing operating system maintenance and upgrades
Collaborated with upper management while contributing to AS/400, e-Server, iSeries and peripheral equipment: computer hardware planning, installation and upgrades
Provided leadership, guidance, training and mentoring to other team members to manage PTF processes for example, scheduling, ordering and installation of Hiper PTFs, customer specific PTFs, individual PTFs and PTF Packages
Liaison to 3rd party software vendors
Managed and installed 3rd party software packages
Performed Capacity Planning, Performance Tuning, Systems Analysis and Systems design for AS400 hardware/Software and subsequent upgrades
Technical resource providing Level 2 and Level 3 support for other technical teams, always involved in root cause analysis using such tools as iDoctor and Performance Monitor
Consistently worked with IBM and other vendors to resolve technical issues
Provided on-call support on a rotational and ad hoc
Communication was essential; since internal communique were based on analysis, recommendations, or proposals which were relevant to senior management
Awarded Employee of the quarter several times