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Program Support Assistant Resume

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Ft Worth, TX

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SUMMARY:

  • Microsoft Office (Word, Excel, Outlook)
  • WCQ (Underwriting Quoting System)
  • APS System
  • IEX System
  • Siebal
  • Verint (Call Monitoring),
  • Customer/Workforce Management System,
  • ICOMS Systems (Collection D Confidential base)
  • Live Box
  • 10+ Years Management
  • Exceptional Analytical Problem Solver
  • Strong Communication Skills
  • Excellent Interpersonal/Teamwork Skills
  • Develop New Policies & Procedures
  • Superb Technical Underwriting Skills
  • Highly Effective Motivator
  • Well Organized and Dependable
  • Detailed Oriented

PROFESSIONAL EXPERIENCE:

Confidential - Ft. Worth, TX

 Program Support Assistant

Responsibilities:

  • Processed Loan Applications for Loan officers
  • Researched accounts toprovide resolutionsin adherence to government requirements
  • Provided excellent customer service to potential loan applicants
  • Maintained application records

Confidential . - Richardson, TX

Confidentialt Care Coordinator

Responsibilities:

  • Processed specialty medications for Confidential ts and doctors
  • Researched accounts to provide additional payment options or grants provided to pay for medication.
  • Processed courier and route distribution via Fed Ex or other options
  • Inbound and Outbound call center environment.
  • Liason between our pharmacy, insurance companies, and the Confidential t to handle prior authorizations.

Confidential - Dallas, TX

Open Enrollment

Responsibilities:

  • Healthcare sales
  • 60% conversion ratio
  • Inbound/Outbound Calls
  • Marketplace Website experience
  • Citrix Systems for billing and calculations
  • Gathered the necessary information needed to find the best healthcare program while selling the product

Confidential - Carrollton, TX

Underwriter

Responsibilities:

  • Displayed solid knowledge of worker compensation processing methods, workflow procedures, underwriting guidelines and regulations
  • Negotiates and influences managers and sales to close deals
  • Constantly communicates with Brokers to develop and maintain relationships while searching for new opportunities

Confidential - Dallas, TX

Manager Advantage

Responsibilities:

  • Supervise and schedule field technician’s appointments
  • Manage accounts payable, accounts receivables, purchase orders and advertisement expenses
  • Perform inventory control
  • Monitor and provide feedback to technicians to ensure excellent customer service
  • Completes profit/loss analysis

Confidential - Lewisville, TX

Team Leader

Responsibilities:

  • Specialized in, coaching and supervising licensed property and casualty agents
  • Remotely monitored staff for performance evaluations
  • Managed escalated supervisory calls
  • Facilitated weekly team meetings
  • Underwrote policies and executed policy changes

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