SUMMARY:

• Microsoft Office (Word, Excel, Outlook)
• WCQ (Underwriting Quoting System)
• APS System
• IEX System
• Siebal
• Verint (Call Monitoring),
• Customer/Workforce Management System,
• ICOMS Systems (Collection D Confidential base)
• Live Box
• 10+ Years Management
• Exceptional Analytical Problem Solver
• Strong Communication Skills
• Excellent Interpersonal/Teamwork Skills
• Develop New Policies & Procedures
• Superb Technical Underwriting Skills
• Highly Effective Motivator
• Well Organized and Dependable
• Detailed Oriented

PROFESSIONAL EXPERIENCE:

Confidential - Ft. Worth, TX

 Program Support Assistant

Responsibilities:

• Processed Loan Applications for Loan officers
• Researched accounts toprovide resolutionsin adherence to government requirements
• Provided excellent customer service to potential loan applicants
• Maintained application records

Confidential . - Richardson, TX

Confidentialt Care Coordinator

Responsibilities:

• Processed specialty medications for Confidential ts and doctors
• Researched accounts to provide additional payment options or grants provided to pay for medication.
• Processed courier and route distribution via Fed Ex or other options
• Inbound and Outbound call center environment.
• Liason between our pharmacy, insurance companies, and the Confidential t to handle prior authorizations.

Confidential - Dallas, TX

Open Enrollment

Responsibilities:

• Healthcare sales
• 60% conversion ratio
• Inbound/Outbound Calls
• Marketplace Website experience
• Citrix Systems for billing and calculations
• Gathered the necessary information needed to find the best healthcare program while selling the product

Confidential - Carrollton, TX

Underwriter

Responsibilities:

• Displayed solid knowledge of worker compensation processing methods, workflow procedures, underwriting guidelines and regulations
• Negotiates and influences managers and sales to close deals
• Constantly communicates with Brokers to develop and maintain relationships while searching for new opportunities

Confidential - Dallas, TX

Manager Advantage

Responsibilities:

• Supervise and schedule field technician’s appointments
• Manage accounts payable, accounts receivables, purchase orders and advertisement expenses
• Perform inventory control
• Monitor and provide feedback to technicians to ensure excellent customer service
• Completes profit/loss analysis

Confidential - Lewisville, TX

Team Leader

Responsibilities:

• Specialized in, coaching and supervising licensed property and casualty agents
• Remotely monitored staff for performance evaluations
• Managed escalated supervisory calls
• Facilitated weekly team meetings
• Underwrote policies and executed policy changes