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Salesforce (service Desk) Resume

Atlanta, GA

SUMMARY

  • Around 5 years of IT experience as a Salesforce Developer/Administrator and hands on experience in SFDC development.
  • Worked on Salesforce.com, Force.com, Vlocity, Bootstrap, CSS, jQuery, JSON and JavaScript framework.
  • Experience on Salesforce Implementation and Integration using Apex Language (Classes, Controllers & Triggers), Web Services like REST, Visualforce Pages, Components, Tabs, Custom Objects, Reports, and Dashboards.
  • Implemented Call Center, Live Agent and Omni - Channel in Service/Sales Console and customized those according to project requirements.
  • Worked on Picklists, Custom Formula Fields, Field Dependencies, Work Flow rules, Process Builders, Approval Processes for automated alerts, field updates, Assignment rules and Email-to-Case.
  • Experience in creating Validation Rules, Approval Processes, Flow Builder, Triggers, Security and Sharing Rules, Security Roles, Profiles, Object Level Security, Field Level Security, and Organization Wide Default Manual Sharing Rule.
  • Experience in setting up and refreshing Salesforce.com Sandboxes.
  • Worked in production environments to handle support cases and preparing sprint backlog.
  • Knowledge in AppExchange Third Party Applications Installation, Agile methodology of daily stand-ups, story pointing, and sprint planning.
  • Hands on experience in Administration setup like Manage Users, Security Controls and Data Management.
  • Good knowledge on Salesforce Communities and Site Management.
  • Expertise in using Apex Data Loader and implemented Export - Import, Data Insert, Update Operations, Email-Case, Web-Case, Web-Lead, Tracking Field History, Setting Up the Logging History, Set Up the Audit Trail and Data Migration.
  • Implemented Continuous Integration (CI) using Git, JADE and Jenkins.
  • Created multiple Lightning Components, Events, added CSS and Design Parameters.
  • Worked on lightning framework and good understanding of Lightning Web Components.
  • Worked on lightning design system includes Grid layouts, Modal windows and Accordion.
  • Developed reusable lightning components and wrote apex classes for the lightning components.
  • Worked on Lightning Communities.

TECHNICAL SKILLS

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components, JavaScript Controllers, Server-side Controllers, Lightning Web Components.

Salesforce.com Development: Apex Trigger, Apex Class, REST Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers), HTML.

Administration: Reports &Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Flow Builder, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Email Templates.

Languages: Apex, Java, JSON, XML, HTML, JavaScript, Bootstrap, CSS

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, ANT tool.

Other Tools: Continuous Integration (CI), Informatica, Microsoft Visio, Workbench, GitHub, Jenkins, Postman, Sublime.

Operating Systems: Windows 7/8/10, MAC OS X.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

SALESFORCE (Service Desk)

Responsibilities:

  • Created multiple Lightning Components, added CSS Design Parameters that makes the Lightning component look & feel better.
  • Created modern Enterprise Lightning Apps combining Lightning Design System and Lightning Component features.
  • Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
  • Building Complex and Reusable Components in Vlocity.
  • Supervise & maintain all four Salesforce Orgs in order to run the daily user activities smoothly.
  • Interacted with the Salesforce.com tech support team on a regular basis and worked on the bugs.
  • Worked with product managers and business analysts to understand business needs and recommend technical approaches.
  • Implemented Continuous Integration (CI) using Git, JADE and Jenkins.
  • Experience in Salesforce Service & Sales Cloud and Developed Apex Classes, Controllers, Batch Classes, Apex Triggers, Visualforce Pages and Components in accordance with the Governor limits for various functional needs in the application.
  • Conducted Gap Analysis on Vlocity Insurance Cloud functionality to shore up any process gaps between current and future state capabilities.
  • Integrated the web services using REST by generating the necessary stubs from the WSDL files for extracting the data.
  • Prepared Custom Objects, Reports and Dashboards in Lightning Experience.
  • Developed Apex Classes, Controllers, Batch Classes, Apex Triggers, Visualforce Pages and Components in accordance with the Governor limits for various functional needs in the application.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Postman, Workflow & Approvals, Reports, Dashboards, Custom Objects, Flow Builder, Custom Tabs, Sales cloud, Security Controls, HTML, JavaScript, JSON, Data Loader, Eclipse IDE Plug-in, Git-Hub, JADE, Feature branching, Jenkins, Sublime, Slack.

Confidential, Long island, NY

APPLICATION (Salesforce) DEVELOPER

Responsibilities:

  • Developed Apex Classes, Controllers, Batch Classes, Apex Triggers, Visualforce Pages and Components in accordance with the Governor limits for various functional needs in the application.
  • Installed Placements.IO app and integrated with Salesforce for Campaign Management.
  • Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
  • Optimize and improve the overall runtime of Vlocity Integration Procedures using best practices.
  • Prepared Custom Objects, Reports and Dashboards in Lightning Experience.
  • Always wrote test methods with code coverage of 85-100% and used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Implemented multiple discounts and finance charge calculations on the Opportunity.
  • Built the deployment planning document and did the production migration.
  • Created a custom order object to the extensive order processing needs of the business.
  • Provided the sales teams the option of generating multiple quotes and automated the Quote acceptance process.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
  • Created email templates and inbound emails using Visual Force for clients and customers.
  • Used Data loader for all data adding, updating, and deleting, exporting data.
  • Used Visual Studio Project Team Foundation for user stories and sprint planning.
  • Worked with product managers and business analysts to understand business needs and recommend technical approaches.
  • Worked on Validation rules, Process Builder, Flow Builder, workflows and approval processes for objects like Account, Opportunities, and Leads etc.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Postman, Workflow & Approvals, Reports, Dashboards, Custom Objects, Flow Builder, Custom Tabs, Sales cloud, Security Controls, HTML, JavaScript, JSON, Data Loader, Eclipse IDE Plug-in, Git-Hub, JADE, Feature branching, Jenkins, Sublime, Slack.

Confidential, Atlanta, GA

SFDC DEVELOPER

Responsibilities:

  • Developed Apex Classes, Controllers, Batch Classes, Apex Triggers, Visualforce Pages and Components in accordance with the Governor limits for various functional needs in the application.
  • Integrated the web services using REST by generating the necessary stubs from the WSDL files for extracting the data.
  • Worked with product managers and business analysts to understand business needs and recommend technical approaches.
  • Always wrote test methods with code coverage of 85-100% and used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Created custom Profiles to restrict the data access to the unwanted internal users depending on their job responsibilities.
  • System security, workflow, integration, user interface design, migration, data integrity and partner portals on the SFDC Unlimited edition.
  • Created Roles, Public groups to loosen the data security so that the data can be shared among the users when needed.
  • Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
  • Performed administration tasks as needed, managing custom fields, Integration and data cleanup.
  • Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
  • Used Jira (Atlassian) for user stories and sprint planning.
  • Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Postman, Workflow & Approvals, Reports, Dashboards, Custom Objects, Flow Builder, Custom Tabs, Sales cloud, Security Controls, HTML, JavaScript, JSON, Data Loader, Eclipse IDE Plug-in, Git-Hub, JADE, Feature branching, Jenkins, Sublime, Slack.

Confidential

SFDC ADMIN/DEVELOPER

Responsibilities:

  • Created multiple Lightning Components, added CSS Design Parameters that makes the Lightning component look & feel better.
  • Created modern Enterprise Lightning Apps combining Lightning Design System and Lightning Component features.
  • Used Jira (Atlassian) for user stories and sprint planning.
  • Integrated the web services using REST by generating the necessary stubs from the WSDL files for extracting the data.
  • Created multiple Lightning Components, added CSS Design Parameters that makes the Lightning component look & feel better.
  • Created modern Enterprise Lightning Apps combining Lightning Design System and Lightning Component features.
  • Developed reusable lightning components and wrote apex classes for the lightning components.
  • Prepared Custom Objects, Reports and Dashboards.
  • Developed Apex Classes, Controllers, Batch Classes, Apex Triggers, Visualforce Pages and Components in accordance with the Governor limits for various functional needs in the application.
  • Experience in Salesforce Service & Sales Cloud and Developed Apex Classes, Controllers, Batch Classes, Apex Triggers, Visualforce Pages and Components in accordance with the Governor limits for various functional needs in the application.
  • Integrated the web services using REST by generating the necessary stubs from the WSDL files for extracting the data.
  • Prepared Custom Objects, Reports and Dashboards in Lightning Experience.
  • Developed Apex Classes, Controllers, Batch Classes, Apex Triggers, Visualforce Pages and Components in accordance with the Governor limits for various functional needs in the application.
  • Worked with product managers and business analysts to understand business needs and recommend technical approaches.
  • Implemented Continuous Integration (CI) using Git, JADE and Jenkins.
  • Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
  • Always wrote test methods with code coverage of 85-100% and used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Implemented the Standard Set Controller and its attributes to paginate the records in Visualforce Pages.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Postman, Workflow & Approvals, Reports, Dashboards, Custom Objects, Flow Builder, Custom Tabs, Sales cloud, Security Controls, HTML, JavaScript, JSON, Data Loader, Eclipse IDE Plug-in, Git-Hub, JADE, Feature branching, Jenkins, Sublime, Slack.

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