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B2b Customer Service Representative Resume

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Mccook, IL

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PROFESSIONAL EXPERIENCE:

B2B Customer Service Representative

Confidential - McCook, IL

Responsibilities:

  • Receives and enters customer orders by telephone, evaluating and modifying as required to ensure accurate and complete orders and a high level of customer service. Disseminates information regarding orders, products, promotions, ordering processes, etc.
  • Processes a variety of documents, including load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records
  • Prints and distributes customer order forms to ensure an effective and efficient ordering process reflecting customers' needs and product restrictions.
  • Maintains customer files and records to ensure complete documentation and support Customer Service functions.
  • Performs other related and assigned duties as necessary.

Teller Operations

Confidential - Chicago, IL

Responsibilities:

  • Vault Custodian Responsibility - process buys and sells, balancing, maintain cash levels, order cash shipments.
  • Review policy & procedure updates daily and conduct weekly meetings to update employees on new policy changes.
  • Custodian of TCDs.
  • Meet customers' expectations.
  • Friendly, engaged, and attentive wif customers.
  • Represent the corporation in the most professional and favorable manner.
  • Strong working noledge of branch operations.
  • Provided exceptional customer service to Chase clients.
  • Conduct weekly meetings to review policy & procedure updates wif employees.
  • Maintain noledge on federal and state regulations, policies & procedures
  • Strong working noledge of branch operations
  • Support the Branch Manager wif new Tellers on referrals and operations
  • Accountable for periodic audits on TCDs & vaults
  • Strive to obtain and maintain customer satisfaction score for the Branch
  • Interact wif Chase clients to develop and maintain business and provide excellent customer service
  • Applied product and procedural noledge to solve customer's problems
  • Manage multiple concurrent objectives, projects and activities, making effective judgements as to prioritizing and time allocation
  • Knowledge of the values and practices dat align customer needs and satisfaction
  • Processed every transaction wif the value of accuracy and attention to detail
  • Built and maintained great relationship from the noledge and the ability to recognize and be sensitive to the different perspectives and priorities of different customers Support the Branch Manager and Tellers to ensure customer financial transactions are completed accurately and efficiently, while complying wif all policies, procedures and regulatory banking requirements.

Residential Lending Associate

Confidential - Chicago, IL

Responsibilities:

  • Imported and maintained daily expenses in Accounts Payable (Bank Tel)
  • Created Excel Spreadsheets for loan account payments for purposes of record keeping
  • Project management - scanned files into document imaging to reduce file storage
  • Prepared and audited files for audit review external and internal
  • Reviewed legal documents as requested
  • Responsible for all expense account invoices for the branch of Milwaukee
  • Assemble loan files for new loan Customers
  • Work wif Commercial and Residential customers to get documents needed to close their loan
  • Processed credit reports applications
  • Performed other duties as assigned

Sales Operation Associate

Confidential - Summit, IL

Responsibilities:

  • Accurately selected product to efficiently complete customer orders for shipment
  • When necessary, repacked and weighed orders dat required such handling
  • Ensured inbound and outbound shipments were precise and free of damage
  • Conducted physical inventories as required

Cashier

Confidential - Chicago, IL

Responsibilities:

  • Stayed abreast of new products and their placement
  • Notified the immediate Supervisor of any errors in retail pricing or signage
  • Assisted other departments when necessary to facilitate customer service
  • Counted out and organized till at the end of the shift
  • Performed other duties as assigned by Team Leader / Store Leadership
  • Kept the register area clean and well-stocked

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