SUMMARY

• Experience working as a Business Analyst with great experience in Lawson domain (working with Lawson software (S3) Version 9.0 and 11.0 and Penta Construction software).
• Experienced with Lawson System Foundation (LSF), Design Studio, Lawson Smart Office (LSO), Infor Lawson Add - ins, Process flow (IPA / PFA) installations, patching, troubleshooting, and maintenance.
• Experienced in leading the rollout out of the Lawson Software ERP financial applications (GL, AC, AM, AP, PO, RQ) for the enterprise wide project and managing all phases of the Lawson project from requirements gathering through user acceptance testing and documentation development.
• Experienced in working closely with IT Infrastructure teams to ensure coordinated deployment of connectivity/networking, hardware, and overall functionality needed to support the technical requirements of Lawson and overall operational workflow.
• Experienced working on an HRIS team or equivalent Infor Lawson certified consulting. Solid knowledge of HR systems structure, functions and processes.
• Experienced with (Infor Lawson, ADP, Kronos or other traditional Payroll/ERP Management Systems).
• Knowledge of leading project management methodologies (Agile and SDLC).
• Organized, detail-oriented, and have strong written and verbal communication skills.
• Experienced in conducting requirement analysis, use case design, designing test plans and developed database schemas based on the logical models and performed systems development and maintenance of the Lawson ERP System.
• Experienced in designing, developing, maintaining and updating documentation related to LAWSON System and report changes/modifications.
• Hands on experience in establishment, maintenance in the development of LAWSON System values, user codes, system structure and parameters, system security and hierarchy, report writer characteristics, etc.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Great experience of Lawson Business Intelligence and Lawson Smart Office.
• Proficient in implementing all transformations available on the SSIS toolbox and well versed in Excel/Access/Crystal Reporting, Interface Designs for ERP Lawson.
• Experienced in conducting Joint Application Development (JAD)sessions for requirements gathering, analysis and design.
• Strong experience in Waterfall and Agile methodologies and having in depth knowledge of Rational Unified Process (RUP) and Rational Requisite Pro in all phases of a project.
• Experienced in implementation of Infor Lawson v11 with S3, Payroll, Global Human Resources (GHR), Talent Management, APS System, and current client's payroll/HR processes and M3 environment (13.2) in premises and Amazon web services.
• Experience in scheduling of Lawson HR & Payroll, Benefits, Lawson Accounts Payable (AP), LawsonWork Flow, Absence Management, Time Accrual, Personal Administration.
• Supported EDI 834, Proprietary, TXT and CSV file formats and worked closely with benefit management system architects to test, create or modify EDI systems .
• Interfaces with Systems Merger to ensure timely accurate implementation EDI & Payroll import files
• Experienced in ERP Software Implementations (Lawson HCM and Financial Module) in the roles of Consultant and Business Analysis working in a team environment or independently at client site using discovery processes to recommend best practice for building configuration, training, testing and support.
• Experienced with Healthcare Supply Chain (Purchasing and Inventory Management) MMIS systems, specifically SCM/PMM as well as Lawson.
• Evaluated problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities.
• Extensive knowledge in Infor Business Intelligence (IBI), Infor Process Designer (IPD), Infor Process Automation (IPA), and Crystal Reports Designer for Lawson data.
• Treat all visitors, internal staff and external clients with company's core values by demonstrating excellence, respect, integrity, patient centeredness and community benefit.
• Decreased the total cost of care by enabling operational efficiencies, eliminating duplication and mitigating errors.
• Experienced with Lawson System Foundation (LSF), Landmark (LMK), Smart Office (ISO), Design Studio, Infor Lawson Add-ins, and Process flow (IPA / PFA) installations, patching, troubleshooting, and maintenance.
• Taught and assisted in end user training for Infor-Lawson modules in accounts payables, invoice matching, budgeting, allocations, cash ledger, asset management, project and activity accounting, general ledger, and report writer.
• Extensive knowledge of the Human Resource, Payroll, General Ledger, and report writing functions within the Lawson system.
• Strong experience in Waterfall and Agile methodologies and having in depth knowledge of Rational Unified Process (RUP) and Rational Requisite Pro in all phases of a project.
• Hands on experience in writing SQL code to provide enhancements to Lawson such as benefit enrollment, wage works, retro pay calculations, and Union clinics upgrade.
• Perform troubleshooting & technical support processes in real time using Enterprise Mobility Management applications such as SOTI MobiControl & VMware AirWatch
• Upgrade included many custom processes specific to the Financial suites (GL, AP, AR, BR, OE, etc)
• Participated in Lawson HR/Payroll/Benefits implementation for world renowned clinic with remote DB2 database.
• Developed customized SQL queries and reports using MS SQL Server, MS Access and Crystal Reports. Provided Lawson ERP day to day support and technical and functional assistance across multiple platforms.
• Worked on the Functional user for Lawson S3 supporting recruitment, benefits, compensation and other areas as needed. Utilized Lawson Business Intelligence for publishing and maintaining custom Crystal Reports for end- users.
• Implementation of completely automated Lawson Finance PO and Invoice Match Process and Created Report Writer Reports, Transaction Writer Reports and database queries to pull data out of the Lawson System versus using manual entry into Excel Spreadsheets for analysis and reporting.
• Worked with LTM data comparing project to monitor and verify Lawson data quality and integrity between Landmark and Lawson.
• Maintained Lawson vendor master file and uploaded journal entries into Lawson General Ledger and Supported Lawson 10.0 application.
• Established maintained and participated in the development of Lawson System values, user codes, system structure and parameters, system security and hierarchy, report writer characteristics, etc.
• Composed Crystal reports against production Lawson and proprietary related databases to provide pertinent data to supply chain, finance, and other departments as part of the overall business model.

PROFESSIONAL EXPERIENCE

Lawson Consultant

Confidential, CA

Responsibilities:

• Developed project plan and led the project team implementing Infor Process Automation (IPA) and Infor Security.
• Worked on Maintenance and updating of policies and procedures for Time and Attendance processes and implemented in Lawson HCM V11.
• Conducted training on Landmark Administration and IPA Process Flow development for developers.
• Maintained security for the Lawson system using Lawson User Security, laua and Lawson Security Administrator.
• Design and Implement Lawson HR and Ultipro system security structure to ensure data confidentiality, privacy and EDI compliance with HIPAA.
• Responsible for reviewing all the Payroll and HR processes, creating documentation for all processes step by step, setup training classes and teach the client how to use the system Infor Lawson S3 v10 Payroll and Human Resources (GHR).
• Design, build and test for GlobalHR, online benefitenrollment, testing and providing end user training for staff. Coordinating with Onbase team on the data.
• Responsible for all project management activities during the implementation of a major global ERP implementation.
• Provided production support to business HR users, tracked issues, documented enhancement requests and designed solutions.
• Utilized Lawson Business Intelligence (LBI) for publishing and maintaining custom report package.
• Delivered functional leadership solutions for the Lawson ERP S3 suite products and API Time and Attendance.
• Used Excel Export to export data from Dynamic Reports to an Excel template for further manipulating data into LSO (Lawson Smart Office).
• Developed, implemented and maintained LBI, Crystal Reports, Lawson Add-ins templates, MS Access ODBC databases, reports, uploads, and Process-Flows for Finance, PR & HR users.
• Designed functional and technical specifications to develop Lawson HR, BN, AP and GL system interfaces which satisfy IT project requirements stemming from corporate mergers/ acquisitions.
• Provided Lawson/Infor ERP day to day support and technical/functional assistance across multiple platforms.
• Enabled Employee Relations for an organization so that it can be used within Infor Talent Management (TM).
• Maintained a global employee record, with optional employment contract management and flexible employment status definitions, such as contractor, volunteer, etc. in Lawson GHR V11.
• Provided support for the ImageNow Imaging and Data Capture Application and the Lawson ERP System.
• Used MS Add-ins to extract and load data.
• Analyzed, manipulated and updated the Database using SQL. Involved in Backend Testing to verify data integrity by using SQL.
• Involved in analysis and risk assessment of EDI transaction sets based on an 834-companion guide.
• Prepared UAT Materials UAT Test Cases to include various steps involved for UAT and to have proper coverage of requirements.
• Performed GAP Analysis for the modules in production, conduct feasibility study and performed impact analysis for proposed enhancements.
• Modified the payroll process to pass checks to a desktop system for printing.
• Automated recurring multi step jobs and wrote shell scripts to do PGP, FTP to vendors and created forms to call scripts from Lawson Job Scheduler.
• Modified screen images using Lawson Design Studio and HTML.
• Involved in creating Lawson Report Writer Reports based off client's needs or existing legacy reports.
• Identified and analyzed business needs, touch points and requirements across HCM, Payroll for United States.
• Assisted with kickoffs, requirement gathering and knowledge transfer sessions that provide clarity and direction aligned with Infor Lawson deployment methodology, always considering current needs and rolling adoption.
• Test and deploy Infor Lawson system; including executing the pilot/implementation/deployment of new requirements or enhancements to the Infor Lawson application and integration support.
• Set up and use project management processes/systems across work streams including planning of life cycle of the project, identifying key project activities and milestones, etc.
• Engaged with customer project managers, defining customer strategies and requirements, guide customers through the implementation process, configure the application according to customer requirements, develop data conversion plans.
• Ensured the delivery of high-quality services and products to customers.
• Worked with customer to identify/resolve all issues that could impact project scope and/or timeframe.
• Upgraded Lawson system by writing and using multiple Lawson Add-Ins for short term disability benefit deductions, health savings account deductions, wage works deductions, etc.
• Maintained a global employee record, with optional employment contract management and flexible employment status definitions, such as contractor, volunteer, etc in Lawson GHR V11.
• Implemented Infor Lawson v10 with S3, Payroll, Global Human Resources (GHR) Interfaces, APS System, and current client's payroll/HR processes.
• Implemented Core HR, SSHR, Payroll, Benefits, Compensation, Talent Management in a SAAS on - premise and Cloud environments.
• Worked closely with HR, Finance, Payroll, Purchasing, and Material's Management in providing support on all modules of Lawson LBI Dashboards.
• Implemented and maintained LBI with custom dashboards, Crystal Reports, Lawson Add-ins templates, MS Access ODBC databases, reports, uploads, and Process-Flows for Finance, PR and HR
• Evaluated current execution to make suggestions for EDI or system upgrades
• Created unique master ANSI 834 file to be used as reference for all future management & Implementation.
• Analyzed Payroll import files to ensure optimum enrollment efficiency and Facilitates Payroll import files with tests and production data
• Created modifications to EDI process to ensure problems or patterns are not repeated
• Serve as Technical Subject Matter expert regarding EDI transactions, Tests and organizes implementations of the EDI process
• Setting up Bargaining union by Set Up HCM, then select Product Related, select Workforce Administration, then select Labour Administration, then select Unions, then select Bargaining Unit, then select General Bargaining Unit Data.
• Enhanced functionality across Lawson applications (S3), including Enterprise Financial Management, Supply Chain Management and Human Capital Management.
• Responsible for software configuration, upgrade and/or maintenance (Lawson, Oracle, Unix, Linux) and provided application supports for Lawson Human Resource systems, as well as the LawsonPortal/Web products (including the Employee Self Service and Open Enrolment)
• Created and developed functional design documents for both training managers and online self-service module for employees (Lawson ESS and MSS)
• Enhanced functionality across Lawson applications (S3), including Enterprise Financial Management, Supply Chain Management and Human Capital Management.
• Worked on AME (Approval Management Engine) to set up Approval for SSHR Transactions.
• Provided ongoing trouble-shooting for Lawson Human Resources, Payroll, Benefits, Lawson Portal, and Lawson Business Intelligence (LBI)
• Worked closely with HR, Finance, Payroll, Purchasing, and Material's Management in providing support on all modules of Lawson LBI Dashboards.
• Monitored and informed IS department of "patches" necessary to maintain and improve the LawsonHR/Payroll system.
• Responsible for LBI security, LBI Administration and applying patches.
• Wrote SQL code to provide enhancements to Lawson such as benefit enrolment, wage works, retro pay calculations, and Union clinics upgrade.
• Currently implemented reconciliation invoice matching within the Lawson MA application including the use of the invoice messaging, cost messaging, and charge backs to insure the negotiated contract price is paid on the invoice.

Lawson Analyst

Confidential, Woodbury NJ

Responsibilities:

• Responsible for designing and implementation of newer versions of Infor Cloudsuite Financials and Supply Chain Management modules over CloudSuite V10.
• Advised clients on implementations of LBI (Lawson Business Intelligence), including Framework Services, Dashboards, Smart Notifications and Reporting Services.
• Performed all financial activities to include P&L statements and management reports.
• Functional user for Lawson S3 supporting recruitment, benefits, compensation and other areas as needed.
• Utilized Lawson Business Intelligence (LBI) for publishing and maintaining custom Crystal Reports for end- users.
• Used senior level SQL query skills (Oracle and TSQL) in analyzing and validating SSIS ETL database data ware house processes.
• Reviewed errors and EDI transaction reports and analyzed information for trends.
• Implementated Infor Process Automation (IPA) and designing process flows for different Lawson ERP Clients.
• Consulted, implemented, and upgraded projects in the Lawson Application Suites of Financials and Human Resources including technical knowledge including Lawson installations, upgrade software installations, Lawson cyclical installations, and "hand-applied" patches.
• Performed Gap Analysis and recommended solutions to implementation challenges which occurred during project in Human Resources, Personnel Administration, Benefits, Absence Management, Time Accrual, and Payroll in Lawson HCM.
• Designed, developed, tested, and implemented interfaces to and from Lawson Systems for Assets and Budgeting.
• Lawsonupgrade V9 to V10, Ming.le and Smart Office Consultant via HR department and interacting with the otherareas being impacted by the upgrade such as SupplyChain, Payroll and FinanceStrong knowledge ofERPsuites (HR, Payroll, Supply Chain, Finance, and Open Enrollment).
• Worked on extracting and mapping Lawson HR/Benefits data formatted to the Cigna Utility.
• Gathered requirements to build an interface that loads employee demographic and specific data directly from the HR system.
• Managed the process of gathering functional requirements from key stakeholders and Subject Matter Experts (SME's) .
• Involved in Joint Application Development (JAD) sessions to define technology applications for business requirements.
• Assisted in the successful implementation of new Lawson Smart Office (LSO) ERP software that helped make business functions run more efficiently.
• Facilitated transition to Agile and despite reduction in documentation, succeeded in creating alternate strategies to ensure development was completed as required.
• Designed the business requirement collection approach based on the project scope and agile software methodology.
• Developed Lawson HR/Payroll interface including archiving, email notification, PGP encrypted FTP.
• Conducted user interviews, JAD and RAD sessions, gathered Business requirements, FRS's and analyzed the requirements using MS Visio.
• UML diagrams such as activity and use case diagram were used to document the requirements and ensure creation of high level business requirements documentation.
• Performed data profiling in the source systems that are required for financing and created dynamic SQL in Stored Procedures to support the dynamic nature of the front-end application.
• Facilitated meetings with client representatives to identify and create functional requirements.
• Analyzed and updated Absence Management system and all current plans to function properly based on jurisdictional requirements.
• Audit HR super table and deptcode/deptcodetag tables for cleansing.
• Analyzed set up of 401K catch-up and match and determine best approach for proper calculation.
• Set up of deferred compensation plan and match; determine best approach to making more efficient.
• Solely responsible for analysing the business function and defining the requirements for customization and development of new inbound/outbound interfaces to/from Lawson V9.0.
• Upgraded Lawson Application from version 8.0.3 to version 9.0.0.5.
• Worked closely with HR, Payroll, Purchasing and Benefits, Personal administration, Time accrual in providing support on all modules of Lawson LBI Dashboards.
• Modified ESS/MSS presentation by providing access through an LBI Dashboard, as opposed to standard Portal bookmark delivery.
• Utilize Lawson Business Intelligence (LBI) for publishing and maintaining custom Crystal Reports for end- users.
• Utilized Lawson Business Intelligence (LBI) for publishing and maintaining custom report package.
• Delivered functional leadership solutions for the Lawson ERP S3 suite products and API Time and Attendance.
• Functional user for Lawson S3 supporting recruitment, benefits, compensation and other areas as needed.
• Responsible for Beta site implementations for Global Talent Management to validate functionality and system usability.
• Coordinated and implemented techno-functional support for IPC including documentation of issue resolutions, training and processes.
• Wrote IPA to send the information between standard LTM to S3 interface and API's for migration of Workday HCM to Lawson HR & Payroll (HRIS)
• Scheduled of Lawson HR & Payroll, Time Accrual, Benefits, Lawson Account Payable (AP), LawsonWork Flow, Lawson system shutdown/ start-up process.
• Responsible for conversion and implementation of Lawson applications including customize modules to meet client's business processes. Performed Payroll day-to-day functional support including maintenance of pay codes and deduction codes, uploading of annual bonuses and merit increases and some analysis on absence management and interfacing the data into Lawson.
• Provided Lawson/Infor ERP day to day support and technical/functional assistance across multiple platforms.
• Used employee evaluation data and 'best fit analyses' to assist individuals and teams fine-tune expectations and improved future performance in Lawson talent management.
• Performed general accounting and bookkeeping duties, including journal entries and accrual, account reconciliation, maintenance of accounts receivables and payables.
• Established, maintained and participated in the development of LAWSON System values, user codes, system structure and parameters, system security and hierarchy, report writer characteristics, etc.
• Assisted in software application and environment testing for Lawson upgrades and patches.

Business Analyst

Confidential

Responsibilities:

• Analyze and interpret data to troubleshoot and resolve customer issues and design solutions to meet business needs.
• Configure and implement custom requirements and enhancements on proprietary technology platforms for a variety of clients primarily in the retail sector.
• Collaborate with multidisciplinary team on large scale migration projects including internal and external communications, project planning and execution to follow a project through entire life cycle.
• Effectively translate technically complex language/information from the Technology Development/IT teams into accessible business language for both internal and external customers.
• Create and conduct trainings for both new hires and existing employees through cross departmental trainings on platform releases and upgrades.
• Develop business processes and forms to streamline workflow and improve documentation and reporting capabilities.
• Requirement gathering, validating requirements with stakeholders for proper sign-off before development.
• Review and translate business needs into requirements for technical development.
• Write and submit user stories using best practice method of who-what-why with clear cut Acceptance criteria.
• Complete QA testing to ensure that requirements are built according to stakeholder’s specifications afterwards carry out testing demo with stakeholders.
• Write and review test scripts for stakeholder UAT Testing of enhancements/defects developed for various process areas.
• Manage Backlog and ensure that stories are developed and released in agreed sprints.
• Member of the Scrum meetings- daily standup, backlog grooming, sprint planning, retrospective meeting, releases.
• Set up the enhancement intake process for the client.
• Worked on standard email notification for all active application in the service now interface e.g. Problem, Incident, Request Fulfillment, Enhancement process intake process.
• Conduct weekly and bi-weekly meeting with stakeholder to review ideas/enhancements from users. Successful completion of projects/enhancement within measured sprints.
• Collaborate with service owners during the weekly or bi-weekly meetings to develop new items, activate new modules and also maintain the IT service request fulfillment.
• Gathered requirement on standard SLA for catalog items, Under-pining contract and priority tickets.
• Gathered requirement for the Platforms and data Management.
• Create document mock-ups to support requirements & write use cases with process scenarios.
• Gathered requirement for the HR onboarding and Offboarding form for both automated and manual process.
• Facilitate continuous service improvement by working with stakeholders in all required modules via enhancements and defects.
• Identified opportunities for business process improvement based on the IT Service Catalogue and promote IT service and value. Assist in SQL, Tableau with Dev team to diagnose and fix problems.
• Attend daily scrum team stand up calls with scrum master and team members.
• Create training plan and documents and carry out training/demo on ServiceNow for end users as part of knowledge transfer to teams on assigned branches.
• Engage in weekly story backlog grooming with process owners for incident, problem, service catalog, request fulfillment, change, and self-service portal.
• Lead and participate in requirements gathering; validating requirements with process owners to meet proposed business value and offer advice where applicable.
• Review & translate business needs into Requirements for technical development teams (Dev Ops).
• Create, detail and review user stories with IT process owners/stakeholders in ServiceNow SDLC.
• Collaborate to ensure that SLA’s are met to ensure that customers/users satisfaction remains high, and escalations are prompt.
• Serve as a point of contact between the business and technical teams for application development and post production review in ServiceNow modules (Incident, Problem, Change, Service catalog).
• Carry out demo/training for all users so that proper knowledge on using the service request management process is followed when requesting for items.
• Ensure that all tasks associated with a request are properly executed by fulfillment groups to ensure a seamless process
• Facilitate migration and integration projects on ServiceNow with other applications like Jira.
• Implementation of two step checkout model and implementing clearly defined variable sets used more consistently across catalog items.
• Create use cases and perform UAT testing to ensure that specifications are met.
• Manage email templates & SLA notification for Problem, Incident, Request Fulfillment, User Story tasks and deployment activities during application development lifecycle.
• Design and manage email notifications for service catalog, request fulfillment, asset and configuration management, incident and problem management with escalation requirements.
• Lead in requirements gathering workshop for service catalog revamp project to define a distinct high-level split of catalogs into multiple catalogs such as Service Portfolio catalog, Service catalog and Technical Catalog.
• Gathered requirements around the revamp of service catalog to provide a more user friendly.
• Assist in coordinating the process integration between incidents and other related records.
• Validate requirements from stakeholders to maintain process flows, use cases, information needs, test scenarios and obtain functional design specification approvals.
• Engage in weekly story backlog grooming with process owners for incident, problem, service catalog, request fulfillment, change, and self-service portal.
• Facilitate continuous service improvement project to ensure consistency of variables across multiple processes/ modules and variable sets across several catalogs.
• Collaborate with process owner, service catalog manager to develop, implement and maintain IT service request fulfillment process for enhancement intake of catalog items.