SUMMARY

• 8+ Years of experience in Salesforce.comCRMPlatform including Lightning, Apex technologies, Sales Cloud, Service Cloud, Marketing cloud.
• Experience in developing custom applications and solutions using SFDC Force.com Platform using Apex, Visualforce, Force.com IDE, SOSL and SOQL.
• Experience inCRMbusiness processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Expertise in SFDC Configurations/Customizations as Administrator and Developer.
• Expertise on working different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.
• Experience in setting up Microsoft dynamicsCRMenvironments (Both On - Premise and Online) and demonstrate them to potential prospects.
• Customize DynamicsCRMentities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the businessPowerAppsCloud requirements.
• Mapping functional system requirements to DynamicsCRMcapabilities and design appropriate solutions.
• Good Experience working on USD (Unified service desk) for Microsoft Dynamics 365.
• Pre-sales and Project Staffing. Coordinate with the shared Microsoft NBU resourcing function for staffing sales opportunities and projects for the practice
• Expertise in configuring security roles, business units, teams, field security profiles, call outs toCRMAPI, andCRMplugins.
• Experience coordinating Sales team members to develop sales scripts, discovery process, best practices, sharing expertise/training and guiding solution development.
• Experience in Microsoft DynamicsCRMsystem upgrade from version .
• Good knowledge of Web Development skills - HTML, XML, CSS, JavaScript, JQuery, Ajax, and Visual Studio 2012/2015/2017.
• Designing the solution flowcharts for understanding of client and team, deciding on need and use of out-of-the-box features, required configuration and customization for various functionalities and requirements.
• ModifiedCRMextensions to interface with other systems through message queues and web services.
• GeneratedDashboards, Charts within DynamicsCRM365
• Effort estimation for configuration, customization and documentation.
• Experience using standard project tools including Microsoft Project, Excel and PowerPoint.
• Facilitate the decision-making process and develop functional designs that will drive the development process.
• Experience in developing complex applications on Microsoft DynamicsCRMplatform with entity, ribbon and sitemap customizations.
• Experience in developing of workflows, dialogs, business processes, business rules, dashboards, charts and wizard based reports.
• Experience in creating and modifying SQL reporting services reports for use inside and outside DynamicsCRM.
• Experience in the core areas ofCRM(Sales, Service and/or Marketing modules) or Microsoft Internet of Things solution suite.

TECHNICAL SKILLS

• Power apps
• SQL Server 2016/2014/2012/2008. ORACLE 12C
• Web Servers
• Internet Information Services (IIS) 7.0/6.0
• Operating System
• Windows 10/8.1/7/XP and UNIX
• HTML
• JavaScript
• CSS
• Ajax
• Soap
• Rest
• Pl/SQL
• Reporting Tools
• SQL Server Reporting Services (SSRS)
• SQL Server Integration Services (SSIS)
• Team Foundation Server (TFS) 2017
• Windows 7
• Windows 10
• Windows Server
• Microsoft Technologies Microsoft DynamicsCRM 365/2016/2015/2013/
• .NET Framework 4.5 ASP.NET
• ADO.NET
• WCF
• LINQ
• Agile
• Requirements Gathering
• Scrum

PROFESSIONAL EXPERIENCE

MS Dynamics CRM Developer

Responsibilities:

• Provide data analysis via monthly/weekly reports on theCRMsystem
• Understanding the team on a personal and professional level to be able to develop skills
• Personally, making sales with implementation as customer request
• Maintain personal and the team’s effort to track the sales cycle on theCRMsystem
• Customer support for home internet service, plan, package and upgrading
• Consumer trouble tickets resolve, Scheduling and technical visit arrangement.
• Support for customer need online service
• Develop, document, optimize and ensure an understanding of the sales process UsedCRMweb servicePowerAppsand Java Script developed a custom service using WCF to provide extended functionalities to design and customizeCRMforms, ribbons, site map, workflows, Dialogue etc.
• Worked on Unified service desk to address the issue for the customers
• CustomizedMSDynamics 365 application based on the business requirement.
• Created Organizations, Business units, Teams and their relationships.
• Created Custom Entities, Custom attributes for individual business units, inMSDynamicsCRMaccording to their business process.
• Integrated with SSRS tosupportreporting, data analysis, and business planning.
• Involved in debugging and fixing the ProductionTickets.
• CustomizedMSDynamicsCRM365 application based on the business requirement.
• Configured and customizedCRMusing web based administration tools (form layout, workflow design, Web Resource, Iframe and view creation, etc.)
• Migration of data from SQL, Excel source toCRMusing SSIS.
• Developed client Application and Internet-facing Web app using ADX studios libraries using C#, XAML and .NET development environment.
• Major role in the development of the web application using ASP.NET MVC 4.0, C#, Java script, JQuery, Bootstrap, ADO.NET and AJAX.
• Assisting sales and presales teams to prepare proposals, participate on client presentations and support business development and the sale of professional services when necessary.
• Developed dynamic reports usingPowerAppsreporting interface and SSRS and deployed it on theCRMthat were used in the application Web servicesPowerBI depending on roles.
• Involved in deployment of the WPF application in the production and maintained postproductionPowerAppsactivities.
• Developed external web portals to dynamicsCRMusing ADX studio and dynamics 365 portals SharePoint Azure Blob.
• Involved in creating an App usingPowerAppsthat help the HR dept. to manage their requirements.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation ofMSDynamicsCRM365 system.
• Developed complex reports using SSRS and deployed intoMSCRM.
• Imported contacts from existing application intoMSDynamicsCRM365 using the WCF service.
• Provide functional support to sales and marketing users
• Define and assume responsibility for development needs in order to evolve the features of the tool
• Play an advisory role with internal users in the use and interpretation of customer information
• Ensure proper integration of the marketing automation platform (Sales fusion) with the CRMs
• Clean up the database and perform optimal management of theCRMaccording to best practices
• Be the guarantor of the proper technical functioning ofCRM
• Accurately forecast pipeline

Confidential, Indianapolis

Responsibilities:

• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints. Developed plug-ins to encrypt social security number (SSN) of contacts.
• Extensively used application capabilities such as queues, activities, data import, charts anddashboards.
• Upgraded the reports tosupportMicrosoft DynamicsCRMand execute efficiently.
• Created teams and security roles to implement role-based forms.
• Developed JavaScript's for entities in response to client side events on the entity forms.
• Involved in Ajax scripting (jQuery framework) for dynamically loading user controls.
• Developed Custom reports using Microsoft reporting services (SSRS), also involved in development of complex reports using C#.
• Involved in the design, development andsupportof Charge Code Assignment and Time Sheet Approval using Microsoft DynamicsCRMScribe Insight, SSRS,MSSQL Server 2012, and SharePoint Server 2010.
• Worked extensively on defining application functional requirements, Use Case, Test Cases, Application usability requirements, UI specifications and application process flow Involved in the planning stages of migration to DynamicsCRM2013.
• Consume data and services from other enterprise applications and update relatedCRM2013 entities.
• Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms.
• Involved in creating an App using Power Apps that help the HR dept. to manage their requirements.
• Involved in doingCRMmodifications such as Plugins, JavaScript and C# Web services forMSDynamicsCRM2013.
• Gathered business requirements from business stakeholders and created BRDs.
• Translated BRDs to the functional specification documents.

Environment: MSDynamicsCRM .Net Framework, Visual Studio 2012, C#, WCF, REST, SOAP Web Services, ASP.NET 3.5, VB.NET, JavaScript, AJAX,MSSQL 2012,MSVisio 2010, Windows Server 2012 R2, SSIS.

Confidential, Alexandria, VA

MS CRM Developer

Responsibilities:

• Performed the role of SFDC Lead during the course of project in an unstructured environment.
• Worked on various sales force objects like Accounts, Opportunities, Products and Reports.
• Developed various custom objects, Tabs, components, Visualforce pages and controllers.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application.
• Created and used email templates in HTML and Visualforce.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Created a custom business calendar and used it in triggers to calculate the due dates.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
• Developed record types and page layouts and assigned page layouts to the record types. Designing and redesigning the forms, applying the field validations, default values and custom logics as per the requirement.
• Writing the Java script to validate the client-side validation on the entity form level.
• Creating complexed SSRS reports using the fetch xml for user understanding, email attachment and for the review records.
• Writing the server-side script, Plugin and custom workflow using visual studio.
• Complex SQL Queries, stored procedures to migrate data from the SQL Server.
• Automating the process by creating the BPF (Business Process Flow), Business rules and workflows.
• Using Plugin registration tool to register, deploy and debug the plugins and custom workflows.
• Creating and running the utilities with timer jobs and manually as per the schedule.
• Creating security roles, teams and assigning users with the privileges.

Confidential, Irvine, CA

.Net/CRM Developer

Responsibilities:

• Develop interfaces and bridges using WCF SOAP Services betweenCRM2013 and existing enterprise applications for accurate and secure data flow within the enterprise.
• Upgraded the JavaScript code written on Account, Opportunity, Products, Order form to use the Latest Xrm. Page DOM of Microsoft DynamicsCRM2011.
• Involved in the design, development and support of Charge Code Assignment and Time Sheet Approval using Microsoft DynamicsCRM2011/2013, Scribe Insight, SSRS, SQL Server, and SharePoint Server 2010.
• Upgrading the plugins and custom workflow libraries code to use the Microsoft DynamicsCRMSDK libraries, Messages etc.
• Review QA/UAT test scripts to identify any gaps and assess the priority of defects identified during QA/ acceptance test and post production.
• Hard coded all pages on the companies' site using the latest HTML5, CSS3, JavaScript and jQuery.
• Was responsible for implementing proposed solution.
• Consume data and services from other enterprise applications and update relatedCRM2011 entities accordingly.
• Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms.
• Upgraded fromCRM4.0 toCRM2011
• Uploaded data from old data sources into Microsoft DynamicsCRM.
• Worked extensively on defining application functional requirements, Use Case, Test Cases, Application usability requirements, UI specifications and application process flow.
• Dedicated and client focused Business Analyst with over two years of experience in the implementation and support of DynamicsCRMsolution.
• Involved in the planning and migration to DynamicsCRM2011.
• Involved to implement complex functionality using plugins.
• Created teams and security roles to implement role-based forms.
• Involved in Ajax scripting (jQuery framework) for dynamically loading user controls.
• Developed Custom reports using SQL Server Reporting Services (SSRS), also involved in development of complex reports using C#.

Environment: .Net Framework 4.0, Microsoft DynamicsCRM2011/2013,MSDynamicsCRM2011/2013 SDK, C#.Net, ASP.NET, XRM, Visual Studio 2012, IIS 7.0, JavaScript, AngularJS, XML, SQL Server 2008/2012, SSIS