SUMMARY

• Certified Salesforce.Com Consultant( DEV - 401, ADM 201, Service Cloud & Copado)with 7 years of extensive and progressive IT experience in the areas of Analysis, Design, Developing, Testing and Implementation of enterprise level applications including almost6years of Techno- Functional experience in salesforce.com with proficiency as a Salesforce Developer & Administrator.
• Practical experience in all stages of software development life cycle (SDLC), ability to independently perform development, testing, implementation, documentation.
• Expertise in SFDC Administrative tasks like creatingObjects, Fields, Users, Roles, Profiles, Page Layouts, Approvals, Workflows, Validation rules, Reports, Dashboards, Sandboxes, Permission Sets.
• Experience in working on security and sharing rules at object, field and record level for different users at different levels of organization.
• Proven Interpersonal, Communicational, Organizational and Project Management skills.
• Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and Chatter.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features and Lightning Communities.
• Expertise in developing UI components using Visualforce pages, Visualforce components, Apex controllers, HTML, Java script, CSS, XML.
• Expertise in developing and deploying Apex Classes, Controllers, Triggers, Schedulers, Batch Apex, Test Classes, Partner, Enterprise, Apex.
• Expertise in Data Migration using Import wizard, workbench and other data integration tools like pentaho, Jitter bit, Apex Data Loader using BULK API.
• Expertise in process integration (Synchronous and Asynchronous) with other platforms using SOAP and REST Web services and Enterprise tools and experience in writing complex SOQL, SOSL queries.
• Good exposure on Agile Methodologies and applied noledge on principals of agile methodology in project execution.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce.com: Sales Cloud, Service Cloud

Salesforce.com Appexchange: Applications that integrate to salesforce.com Conga Reports, Dupe Blocker, who is online etc.

Business Processes: Service Requests and Activities, Opportunities, Quotes and Proposals, Campaign Management, Case Management, Approval, Data Cleansing and De-duplication

Sales Cloud: Salesforce automation including Leads, Web to Lead, AccountsContacts, Opportunities, Contracts, Forecasts, PriceBooks, Products

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Web to Case, Email to Case, Knowledge base,Cases, web to case, email to case

Custom Cloud: Custom object development, Customer Portal, Sites

Configuration Skills: SFDC Standard Object Configuration Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotesand Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing modelsWorkflow time-dependent actions, field updates, email alerts, task creation Reports,Dashboards

Data Migration Skills & Tools: Data Loader Data Analysis Data Migration Salesforce.com Data Loader Salesforce.com import wizard Pentaho

Programming languages: Java, JavaScript, SQL, SOQL, SOSL, HTML, XML

Force.com and Otherwise: Batch Apex, Web Service methods, Email Services, Schedule Apex, Future methodsSandbox Management, DeploymentManagement, Eclipse-managed development and deployment, Ant-managed metadata retrieval and deployment, Coapado, Metazoa, Capstorm

PROFESSIONAL EXPERIENCE

Confidential - Tampa, FL

Salesforce Lightning Developer and Administrator

Responsibilities:

• Created custom objects, custom fields, and page layouts, search layouts to organize fields, custom links, custom labels, related lists, and other components on record pages.
• Implemented communities built external pages and forms for the Customers to submit their requests.
• Built Lightning Communities, Global headers, Security and Autantication, Community builder with templates.
• Developed and maintainedlightningcomponents that are deployed using a Community Application.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Worked on advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Created workflows using process builder, time-dependent workflows and defined related tasks, email alerts, and field updates.
• Worked closely with project stakeholders, SMEs, staff to understand the requirements and specifications for new applications along with re-engineering the existing application.
• Developed APEX classes, APEX triggers, APEX test classes, Custom Controllers and Controller extensions. Also modified existing triggers and classes as per the standards to meet the business requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Used field level security along with page layouts to manage access to certain fields.
• Deployed the code from sandbox to the production using changesets, Force.com IDE.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads and Reports.
• Created email templates and implemented send mail functionality by using future method in Apex classes and optimized the code to reduce the processing time.
• Submitted a POC for transferring the data from salesforce to AWS by using Mulesoft.
• Modified all the test classes as per the best pratcies to achieve good organizational test coverage.
• Used DataLoader to perform bulk insert, update and deletion of records by importing the data from .csv files.
• Developed Batch apex and schedule apex classes as per the business scenarios.

Environment: SalesForce.com, Community Cloud, Apex classes, Triggers and workflows, Visual Force, Data Loader, Email services, AppExchange, Mulesoft, Force.com IDE.

Confidential - Orlando, FL

Salesforce Developer and Administrator

Responsibilities:

• Supporting the Sales and Marketing business applications and enhancing for better productivity.
• Working on the new business requirements with product owner and freezing the scope to complete within the sprint planning.
• Implemented integration between Java apps with Salesforce.
• Enhanced all the triggers in the object as one to make it work efficiently under all perspectives and worked on all sort of custom development using Visual Force and APEX.
• Tested apps by appending multiple components to a Lightning Application theirby deployed Applications from Sandbox to Production.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader. Used field level security along with page layouts in Lightning to manage access to certain fields.
• All deployment activities with standards defined in the organization and planning the deliverables based on priorities.
• Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.
• Set up Assignment rules, Web-to-Lead and Auto-Response rules. Also configured validation rules based on business requirements.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Environment: Saleforce.com platform, Perforce, Code Collaborator, Visual Force, lightning experience, lightning components, Apex Language, Data Loader, HTML, Workflow & Approvals, Custom Objects, Sandbox management, Eclipse IDE

Confidential - Hosuton, TX

Salesforce Developer and Administrator

Responsibilities:

• Project Status reporting would include status and insights on critical path impact, dependencies etc.
• Supporting the Sales business applications and enhancing for better productivity.
• Extensively involved in design and configuration of Objects, Page-layouts, record types, search layouts, list views, validation rules, workflows, custom buttons, custom link, report types, reports, and dashboards
• Design the Application security and data access per the complex need of business using Profiles, Roles, Org wide defaults, record level security, field level security, page-layouts and record types.
• Applied workflow processes, workflow actions and time dependent workflow actions.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Saleforce.com platform, Visual Force, Apex Language, Data Loader, Workflow& Approvals, Custom Objects, Sandbox management, Eclipse IDE

Confidential

Software engineer

Responsibilities:

• Preparing the enhancement developments and impact analysis documents and completing the development on time.
• Maintaining Patron portals which work as a self-service application to take complaints, refunds, feedback etc. with necessary information.
• Supporting the web applications for ticketing and complaints in the application.
• Reviewing the code and testing under team review process to work well in all perspectives of business and get it through QA team without issues.
• Good understanding of Application’s Security model.
• Working experience with direct end users in training and problem resolution.
• Reviewing the code and testing under team review process to work well in all perspectives of business and get it through QA team without issues.

Environment: Java, Html, JavaScript, SQL Server 2008