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Fraud Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Fraud Manager

Responsibilities:

  • Manages staff dat creates statistical business models/rules dat are utilized to mitigate teh Fraudulent losses/risk associated wif Point of Sale (POS) transactions of Merchants
  • Manage a team of Fraud Analysts, Sr. Fraud Analysts, and Portfolio Managers to support national and enterprise clients to mitigate and combat ecommerce fraud.
  • Responsible for leading and developing a department dat supports sales cycles wif large national merchants by presenting risk solutions, evaluating existing consumer programs and validating teh pricing assumptions.
  • Develop and delivers presentations to Sales, Service and other internal department to educate staff about transaction practices, Risk Management’s role and related product offerings.
  • dis includes presenting annual reviews, developing appropriate metrics, conducting custom analysis and managing any issues wif merchant satisfaction wif risk systems.
  • Identifies unauthorized transaction events in numerous queues from a variety of clients
  • Manages SLA’s for personal performance and overall fraud and false positive rates through effective management of transactional activity
  • Leads Analyst to meet or exceed established service level agreements based on teh clients unique business need
  • Conducts analysis of client’s portfolio to identify fraud rings, schemes, and fraud patterns. Provides reporting on these emerging fraudulent threats and vulnerabilities and assists to improve fraud detection accuracy
  • Assists in monitoring predictive model effectiveness
  • As directed, executes standardized or ad - hoc queries or reporting and analysis.
  • Collaboratively contributes to teh effectiveness of teh team in teh standard operation of teh business as well as when solving problems and issues
  • Is proactive in teh identification of bugs, predictive modeling or rule abnormalities and operational problems

Fraud Transaction Risk Analyst

Responsibilities:

  • Monitor various client alerts while using sound judgement and problem-solving skills to review complex transactions to identify fraudulent activity.
  • Provides reporting on teh emerging threats and vulnerabilities all while assisting to improve fraud detection accuracy.
  • Consistently exceeds established service level agreements. Identify fraud rings, schemes and fraud patterns which may have gone undetected.
  • Links fraudulent events or accounts wif unidentified related events or accounts to prevent further losses
  • TEMPHas weekly meeting wif Sr. Fraud Analyst and Portfolio Manager to configure data, discuss functionality, differentiation, fraud trends, and system issues if applicable.

Confidential

Fraud Coordinator

Responsibilities:

  • Manage 19 direct reports, systems and projects to achieve unit goals in accordance wif Company policies.
  • Complete payroll audits and approve associates payroll.
  • Prepare and analyze unit plans and reports.
  • Provide leadership by exhibiting influence and expertise, thus effecting teh results of teh operating area.
  • Create an effective work environment by developing a common vision, setting clear objectives, creating incentives, expecting teamwork, recognizing outstanding performance and maintaining open communications.
  • Develop staff through coaching, providing performance feedback, providing effective performance assessments, weekly meetings, and establishing performance and career development plans to ensure SLA is met.
  • Monitored assigned area of teh City of Milwaukee to enforce conformance to law, and to protect people and property.
  • Obtained and analyze information on suspects, crimes, and disturbances in order to solve cases, to identify criminal activity, and to gather information for court cases.
  • Trained other staff members to perform work activities, such as police computer hardware and software.
  • Answer escalated calls to help customers resolve their issue.
  • Complete various reports for Order Review.
  • Partner wif other lines of business on escalated fraud issues.
  • Escalate issues to senior management and business partners based on reporting from internal service and systems.
  • Compile rules and guidelines wif both internal and external (vendor) partners for fraud investigations.
  • Ensure execution and compliance of workload wifin established guidelines across all areas of responsibility.

Fraud Analysis / Reporting / Compliance

Responsibilities:

  • Manage multiple projects including daily investigations to fraud patterns and trends.
  • Create and evaluate specialized data queries designed to identify fraud trends and identify gaps.
  • Utilize all tools to identify links between accounts dat reflect characteristics of fraud rings to mitigate risks.
  • Risk Management
  • Identify challenges/issues and direct them to appropriate internal and external business partners.
  • Identify and recommend new defenses and/or operating policies and procedures to react to changes.

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