Fraud Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Fraud Manager

Responsibilities:

Manages staff dat creates statistical business models/rules dat are utilized to mitigate teh Fraudulent losses/risk associated wif Point of Sale (POS) transactions of Merchants
Manage a team of Fraud Analysts, Sr. Fraud Analysts, and Portfolio Managers to support national and enterprise clients to mitigate and combat ecommerce fraud.
Responsible for leading and developing a department dat supports sales cycles wif large national merchants by presenting risk solutions, evaluating existing consumer programs and validating teh pricing assumptions.
Develop and delivers presentations to Sales, Service and other internal department to educate staff about transaction practices, Risk Management’s role and related product offerings.
dis includes presenting annual reviews, developing appropriate metrics, conducting custom analysis and managing any issues wif merchant satisfaction wif risk systems.
Identifies unauthorized transaction events in numerous queues from a variety of clients
Manages SLA’s for personal performance and overall fraud and false positive rates through effective management of transactional activity
Leads Analyst to meet or exceed established service level agreements based on teh clients unique business need
Conducts analysis of client’s portfolio to identify fraud rings, schemes, and fraud patterns. Provides reporting on these emerging fraudulent threats and vulnerabilities and assists to improve fraud detection accuracy
Assists in monitoring predictive model effectiveness
As directed, executes standardized or ad - hoc queries or reporting and analysis.
Collaboratively contributes to teh effectiveness of teh team in teh standard operation of teh business as well as when solving problems and issues
Is proactive in teh identification of bugs, predictive modeling or rule abnormalities and operational problems

Fraud Transaction Risk Analyst

Responsibilities:

Monitor various client alerts while using sound judgement and problem-solving skills to review complex transactions to identify fraudulent activity.
Provides reporting on teh emerging threats and vulnerabilities all while assisting to improve fraud detection accuracy.
Consistently exceeds established service level agreements. Identify fraud rings, schemes and fraud patterns which may have gone undetected.
Links fraudulent events or accounts wif unidentified related events or accounts to prevent further losses
TEMPHas weekly meeting wif Sr. Fraud Analyst and Portfolio Manager to configure data, discuss functionality, differentiation, fraud trends, and system issues if applicable.

Confidential

Fraud Coordinator

Responsibilities:

Manage 19 direct reports, systems and projects to achieve unit goals in accordance wif Company policies.
Complete payroll audits and approve associates payroll.
Prepare and analyze unit plans and reports.
Provide leadership by exhibiting influence and expertise, thus effecting teh results of teh operating area.
Create an effective work environment by developing a common vision, setting clear objectives, creating incentives, expecting teamwork, recognizing outstanding performance and maintaining open communications.
Develop staff through coaching, providing performance feedback, providing effective performance assessments, weekly meetings, and establishing performance and career development plans to ensure SLA is met.
Monitored assigned area of teh City of Milwaukee to enforce conformance to law, and to protect people and property.
Obtained and analyze information on suspects, crimes, and disturbances in order to solve cases, to identify criminal activity, and to gather information for court cases.
Trained other staff members to perform work activities, such as police computer hardware and software.
Answer escalated calls to help customers resolve their issue.
Complete various reports for Order Review.
Partner wif other lines of business on escalated fraud issues.
Escalate issues to senior management and business partners based on reporting from internal service and systems.
Compile rules and guidelines wif both internal and external (vendor) partners for fraud investigations.
Ensure execution and compliance of workload wifin established guidelines across all areas of responsibility.

Fraud Analysis / Reporting / Compliance

Responsibilities:

Manage multiple projects including daily investigations to fraud patterns and trends.
Create and evaluate specialized data queries designed to identify fraud trends and identify gaps.
Utilize all tools to identify links between accounts dat reflect characteristics of fraud rings to mitigate risks.
Risk Management
Identify challenges/issues and direct them to appropriate internal and external business partners.
Identify and recommend new defenses and/or operating policies and procedures to react to changes.

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