PROFESSIONAL EXPERIENCE

Confidential

Fraud Manager

Responsibilities:

• Manages staff dat creates statistical business models/rules dat are utilized to mitigate teh Fraudulent losses/risk associated wif Point of Sale (POS) transactions of Merchants
• Manage a team of Fraud Analysts, Sr. Fraud Analysts, and Portfolio Managers to support national and enterprise clients to mitigate and combat ecommerce fraud.
• Responsible for leading and developing a department dat supports sales cycles wif large national merchants by presenting risk solutions, evaluating existing consumer programs and validating teh pricing assumptions.
• Develop and delivers presentations to Sales, Service and other internal department to educate staff about transaction practices, Risk Management’s role and related product offerings.
• dis includes presenting annual reviews, developing appropriate metrics, conducting custom analysis and managing any issues wif merchant satisfaction wif risk systems.
• Identifies unauthorized transaction events in numerous queues from a variety of clients
• Manages SLA’s for personal performance and overall fraud and false positive rates through effective management of transactional activity
• Leads Analyst to meet or exceed established service level agreements based on teh clients unique business need
• Conducts analysis of client’s portfolio to identify fraud rings, schemes, and fraud patterns. Provides reporting on these emerging fraudulent threats and vulnerabilities and assists to improve fraud detection accuracy
• Assists in monitoring predictive model effectiveness
• As directed, executes standardized or ad - hoc queries or reporting and analysis.
• Collaboratively contributes to teh effectiveness of teh team in teh standard operation of teh business as well as when solving problems and issues
• Is proactive in teh identification of bugs, predictive modeling or rule abnormalities and operational problems

Fraud Transaction Risk Analyst

Responsibilities:

• Monitor various client alerts while using sound judgement and problem-solving skills to review complex transactions to identify fraudulent activity.
• Provides reporting on teh emerging threats and vulnerabilities all while assisting to improve fraud detection accuracy.
• Consistently exceeds established service level agreements. Identify fraud rings, schemes and fraud patterns which may have gone undetected.
• Links fraudulent events or accounts wif unidentified related events or accounts to prevent further losses
• TEMPHas weekly meeting wif Sr. Fraud Analyst and Portfolio Manager to configure data, discuss functionality, differentiation, fraud trends, and system issues if applicable.

Confidential

Fraud Coordinator

Responsibilities:

• Manage 19 direct reports, systems and projects to achieve unit goals in accordance wif Company policies.
• Complete payroll audits and approve associates payroll.
• Prepare and analyze unit plans and reports.
• Provide leadership by exhibiting influence and expertise, thus effecting teh results of teh operating area.
• Create an effective work environment by developing a common vision, setting clear objectives, creating incentives, expecting teamwork, recognizing outstanding performance and maintaining open communications.
• Develop staff through coaching, providing performance feedback, providing effective performance assessments, weekly meetings, and establishing performance and career development plans to ensure SLA is met.
• Monitored assigned area of teh City of Milwaukee to enforce conformance to law, and to protect people and property.
• Obtained and analyze information on suspects, crimes, and disturbances in order to solve cases, to identify criminal activity, and to gather information for court cases.
• Trained other staff members to perform work activities, such as police computer hardware and software.
• Answer escalated calls to help customers resolve their issue.
• Complete various reports for Order Review.
• Partner wif other lines of business on escalated fraud issues.
• Escalate issues to senior management and business partners based on reporting from internal service and systems.
• Compile rules and guidelines wif both internal and external (vendor) partners for fraud investigations.
• Ensure execution and compliance of workload wifin established guidelines across all areas of responsibility.

Fraud Analysis / Reporting / Compliance

Responsibilities:

• Manage multiple projects including daily investigations to fraud patterns and trends.
• Create and evaluate specialized data queries designed to identify fraud trends and identify gaps.
• Utilize all tools to identify links between accounts dat reflect characteristics of fraud rings to mitigate risks.
• Risk Management
• Identify challenges/issues and direct them to appropriate internal and external business partners.
• Identify and recommend new defenses and/or operating policies and procedures to react to changes.