SUMMARY:

• Client Relationship, Practice Leader, IT Program & Portfolio Management, Global Delivery, Agile Coach20+ years business transformation in cloud migration, analytics, smart products, customer 360 insights, application & data consolidation, automation & agile CI/CD across multiple verticals, cultures, and technologies.
• Value creator, relationship builder for win - win solutions in multiple business process areas - Finance, Supply Chain, Manufacturing, Global Logistics, Sales, Planning, Product Management, Marketing. Built high performance teams across diverse cultures.
• Extensive knowledge of multiple domains - Retail, CPG, Manufacturing & Distribution, Food & Beverage; Aerospace, Gaming, Hospitality, Banking & Financial Services, Healthcare.
• Managed $25+ million budgets and 200+ resource global agile teams for building business capabilities, solution design, process improvement, automation, and agile transformation in ERP, SCM, PLM, CRM, CMS, Websites, BI, Analytics, Cloud, Portals, eCommerce.
• Expert in consulting, RFP/SOW, change, risk & expectation management, strategy, stakeholder relations, C-level communication, negotiation, business development.
• Recognized as a dependable leader adaptive to global cultures, governance structures & best practices, excellent communicator, quick learner, proactive problem solver, as well as team player & mentor who can deliver measurable value to stakeholder partnerships.
• Trusted advisor for clients with a “get it done” approach; focus on customer satisfaction while delivering value by optimizing solution, time, quality & cost of delivery, and team excellence. Relationship builder across multiple stakeholder groups and cultural boundaries.
• Drove double-digit engagement growth with harmonious stakeholder relations and strategic team building.
• Partnered with clients for developing innovative solutions that improved time-to-market, significantly reducing costs and improving quality while building critical capabilities and skill sets.
• Delivered business transformation and value across multiple accounts and Fortune 500 domains with thought leadership, consulting best practices, automation, process improvement. Provided customer insights, analytics, migration to cloud, data consolidation, and application landscape rationalization.
• Improved Adobe Practice profile: developed interactive websites with global components for faster and cheaper deployments, standardized hiring & evaluation standards, innovative product solutions, team certifications and mentoring, service line collaborations, delivery governance and solution robustness.
• Transformed client engagement from staff-augmentation model in multi-vendor environment to SAFe/Agile delivery PODS by strengthening product management and full-stack capabilities, agile/product certifications, improving PI Planning process, standardizing CI/CD/Release process, mentoring to focus on quality/timely deliverables, metrics, & optimal global delivery mix.

PROFESSIONAL EXPERIENCE:

Confidential

Engagement Manager

Responsibilities:

• Managed deliverables for the merger of two large banks for full-stack digital marketing technologies (Adobe websites, DAM, RTO, CaaS, Financial Wellness, APIs) in a SAFe capacity model of 50+ resources using global components, templates, workflows, mobility, forms in AEM, Angular/React, CSS, HTML, Java, JQuery. Introduced thought leadership with single-page-application, cloud manager, cookies/caching strategy, content unification standardization, and federations (CaaS), customer 360 analytics, targeted web marketing, mobile strategy, global workflows, editable templates, DAM & folder strategy, global search).
• Doubled account value by transforming engineering culture to SAFe agile methodologies with “Transforming while Performing” partnership model, enhanced business-IT alignment, team certifications & multi-skilling. Streamlined product roadmaps, PI planning process, release management.
• Shortened the time between ideation and value by focusing on business outcomes, simplified processes, and employee experiences like willingness to fail fast, digital first culture, and decoupling production services from creative agencies. Reduced risk and compliance issues by incorporating ADA, security, and performance parameters within the PI planning process.
• Reduced time-to-market to weekly from every 3 months by improving business speed and agility with modern cloud architecture, automation, continuous deployment plan, and zero-defect quality metrics.
• Saved $1M+ annually with 50% reduction in development/release time via global component architecture & modern UI framework that encourage reuse, and automated regression testing.
• Delivery Director for the largest State Medicaid Program. Migrated legacy systems to Health Exchange portal with 80+ member team. Transformed data management process with multiple Informatica Scrum teams for Integrations, Conversions, EDI, Reports and Letters in a global delivery model. Achieved best team and best leader award with highest quality/on-time deliverable & product owner story acceptance. Eliminated breaches and penalties with data governance, security & privacy compliance policies.
• Agile Coach for an Insurance major. Created the enterprise roadmap for onboarding Agile/DevOps portfolio of 60+ global teams in Microsoft (.NET, TFS, SP) technologies. Formulated Agile Maturity Model providing executive dashboard for team health monitoring to achieve agility while balancing agile/SDLC best practices & organization goals. Optimized product team structure & backlog, release process, scrum ceremonies, and metrics. Introduced automation, data governance & surveys to improve timely delivery and customer satisfaction.

Confidential

Delivery Manager

Responsibilities:

• Delivery Manager for Coca Cola. Managed the Salesforce.com implementation within Agile/Scrum delivery model with successful demo acceptance by business users and no outstanding sprint backlog. Streamlined the sales processes to facilitate faster and pro-active decision making though simplification, assigning roles and responsibility, and enhancing customer experience.

Principal Consultant

Confidential

Responsibilities:

• Secured executive sponsorship for ROI-driven transformational global enterprise solution for Oracle R12 HR, Finance, Supply Chain, Procurement, Order Management, BOM, Manufacturing, Master Data, and BI.
• Optimized processes, established budgets, governance structure, program metrics and dashboards for stakeholder communication. Saved $1.5M by restructuring outsourcing contract with IT vendor.

Principal Consultant

Confidential

Responsibilities:

• Relationship Manager for Family Dollar Stores. P&L responsibility to lead a Global Delivery team of 100+ resources, for Oracle R12 Record-to-Report, Procure-to-Pay, Order Management, and Hire-to-Retire, as well as OBIEE, API, MDM, Data Warehousing, Cognos Reporting.
• Created $25M+ value with application consolidation and process improvement.
• Created strategic business value roadmap.
• Business Consultant for Confidential .
• Created Build versus Buy business case to recommend SAP’s Environment, Health & Safety solution replacing legacy systems for enhanced cost-benefit equation and facilitate RFP process.
• Presented to senior management for strategic decision making.

Sr. Program/Portfolio Manager

Confidential

Responsibilities:

• Program Director for Asurion. Managed a $100M+ start-up/transition engagement in the insurance, telecom & retail domain for customer master, billing, claims admin, supply chain, and client servicing, across .NET, SharePoint, SQL & TIBCO technologies, for Agile Application Development, enabling rapid resource ramp-up & knowledge acquisition, generating $10M savings.
• Program Manager for Confidential .
• Created $15M savings by leading a Global Delivery team of 200+ resources, as Portfolio Manager, across 11 global centers. Managed $20M+ budget for maintenance & integration implementation of JD Edwards Financials, Procure-to-Pay, Order Management, HR, Security, Business Intelligence, TIBCO and APIs. Created supplier portal using .NET for grain procurement forecasting and pricing in Brazil and Argentina, rescuing troubled projects.
• Portfolio Manager for Confidential
• Led $25M+ ACV and global delivery team of 230+ resources for a portfolio of technologies - SAP SD implementation, PeopleSoft upgrade, i2, Logility, Mainframe, BI/BW/DW, MDM, Manhattan’s WMS, PLM, AD, and POS, using Iterative & Agile SDLC.
• Created $12M value via cost optimization and application consolidation with win-win negotiations and team motivation.
• Initiated Thought Leadership with Problem Management, Flex & Right-shore Delivery, Testing Methodology, Application Consolidation, Governance processes, and streamlining AD process.

Account/Portfolio Consultant

Confidential

Responsibilities:

• Application Portfolio Consultant for Confidential .
• Managed a portfolio of 130+ BI, Hyperion Planning, financial, treasury, tax, legal, SOX/compliance, eCommerce applications, and portals for strategic planning, LCM, security policies, and business alignment.
• Created annual plans, business case, need-gap analysis, and multi-year road maps for strategic investments in hardware and application consolidation.
• Doubled account value by improving CSAT Score, reducing SLA response, eliminating EDI error rates, and streamlined information flow.

Project Manager

Confidential

Responsibilities:

• Implemented ERP systems (Financials, HR, Order to Cash, Procure-to-Pay, EDI, BI, Advanced Planning, Interfaces, System/Data Integration, MDM, eCommerce) in F&B industry.
• Consulting Lead in the Advanced Value Chain Solutions group for the F-35 program.
• Conducted Business Case analysis to evaluate supply chain collaboration and visibility systems (Supplier & Enterprise Portals) for effective vendor performance & management;
• Recommended and presented the preferred solution for SAP ICH/SNC.
• Facilitated consensus across 200+ stakeholders for the P2P & SRM modules, portals, SSO, PLM & data warehouse with Value Stream maps.

Senior Client Services Manager

Confidential

Responsibilities:

• Led services/delivery team for a SaaS-model Enterprise Asset-Management (EAM) web product, with Blackberry Work Order Management and integration with financials and billing. Provided strategic inputs to product development roadmap, and augmented sales by building stronger customer relations, faster issue resolution, team skills enhancement, effective communication, and team motivation. Setup process, policy, and procedures for streamlined stakeholder interactions.

Project Manager

Confidential

Responsibilities:

• Salvaged threatened-lawsuit PLM software implementation project with contract negotiations, credibility & relationship building, value realization by process improvement, establishing trust with stakeholders, and setting up clear communications processes and expectations. Saved $400K with scope, schedule and cost control, change and risk management, quality assurance, team productivity and motivation, as well as user training.

Confidential, Atlanta, GA

Portfolio/Project Manager

Responsibilities:

• Led 20+ member Inventory Management team to set up a $15M Distribution Center. Simplified process and improved productivity by integrating legacy systems with Manhattan Associates’ WMS system.
• Improved purchasing efficiency by 15% via automating order transmission to vendors. Reduced target inventory by 25% by designing and implementing Start-up & Ramp-up strategies for optimal inventory.
• Designed and delivered web-based WIP-Tracking (using .NET and BizTalk), EDI, and Product Costing system in all manufacturing locations.
• Led several cross-functional and global teams for Interfaces, MDM, and Data Migration. Reduced product cost by 12%.
• Increased order-fill rates and productivity by 10%.
• Implemented Demand Solution’s (Logility) Forecasting, Inventory Planning, and S&OP systems;
• Created data warehouse with SQL Server from AS400 as well as VAX platforms. Increased inventory turns by 20%, reduced stock-outs by 30%, and improved forecast accuracy by 25%.
• Implemented Gerber’s PDM/PLM system migration, reducing the time-to-market.
• Managed the vendor relationship, progressing from an untrustworthy relationship to a stable and mutually beneficial partnership; conducted price negotiations, service contracts, and risk evaluations; managed all stakeholder communications, risks, and issues, and expectations.