SUMMARY:

• Experienced Senior Business Analyst with over six years of experience evaluating and improving business systems and enhancing overall company performance. Bringing forth strong project management skills and impeccable communication skills, leading to ultimate productivity.
• Dedicated team leader with the ability to effectively manage and achieve project goals. Adept in assisting stakeholders needs working with agile and scrum environment, consistently leading to deploy projects on time.
• Focused on supporting cross - functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with excellent knowledge of developing strategic plans for service excellence.

PROFESSIONAL EXPERIENCE:

Functional Senior Business Analyst

Confidential, Washington, DC

Responsibilities:

• Senior BA supporting and providing day to day managements for IT Operations and Services, supporting OEHRM (Office of Electronic Health Record Modernization), TIO, and OIT stakeholders
• Agile Environment, work in sprints, daily communication and interdependencies between projects
• Obtaining daily requirements, evaluating objective, goals, and deployments of multiple projects, such as: EUD/Printer, Forward Deployed Servers, 724 Downtime Viewer, Mobile Device Solution, and Temp Space, Cerner Equipment Install, Cerner-ESD Interface, Mobile Devices, LAN/WAN Assessments, NextGen WiFi, Security Stacks, VoIP Phones, Cerner Printing, Closets, Remote Site Support, iAccess Kiosks, etc
• Daily monitoring and preparation of ITOPS EHRM IJPs (Investment Justification Packages)
• Updating and monitoring ITOPS EHRM Risk Register on SharePoint
• Created ITOPS EHRM Lessons Learned Library on SharePoint and update as needed
• Participate and collaborate for the deployment of Spokane Go-Live

Management Analyst

Confidential

Responsibilities:

• Management Analyst providing Strategic Analysis, Quality Assurance, Process Improvement and Support Services to Senior Leadership in the Office of Small and Disadvantaged Business Utilization (OSDBU) of Veterans Affairs
• Executed very complex administrative and management projects
• Perform quality review and quality assurance documentation, change management, identify potential risks, develop mitigation strategies, plan and execute programs, as well as applying and implementing the Government Accountability Office’s (GAO) Green Book to the entire OSDBU agency
• Standard for Internal Controls framework to institutionalize best practices across thirteen program areas
• Conduct internal audits, compliance audits, investigative audits, management review meetings, CCB meetings (Change Control Board), ensure OSDBU directorates are ISO 9000/9001:2015 compliance, prepared productivity reports, QMR, Huddle Boards (Dashboards) for OSDBU Directorates and performed trend analysis to establish metrics for reporting to upper management
• Directed OSDBU CVE Senior Level Executives on preparation and successful retention of ISO 9000:2015 for fiscal year 2018 and 2019

Management Analyst-Quality Assurance

Responsibilities:

• Conducted Quality Assurance Surveillance (QASP) for CBIS and EHR Core Cyber Security Programs
• Prepared monthly reports and metrics to management, which included information regarding risk assessment and mitigation for funding, quality, scheduling and contract performance
• Support CBIS and EHR core programs to prepare stakeholder engagement plans
• Served as the principal Quality Liaison for ALTHA, and MHS Genesis (i.e. Electronic Medical Records)
• Served as the lead in transitioning CBIS and EHR core programs into an Agile environment
• Interfaced with various divisions to perform d Confidential analytics for CBIS and EHR Cyber Core Programs to develop POA&Ms which ensured programs were managed effectively and efficiently
• Analyzed problems and identified alternative solutions
• Evaluated and controlled assigned projects and responsibilities
• Conducted detailed analyses of complex functions and work processes of broad administrative or technical programs and makes recommendations for improvement in the effectiveness and efficiency of work operations
• Analyze quantitative d Confidential and use performance dashboards and d Confidential base reports to perform systematic analysis of operations reports.
• Manage integrated resource system to assist in qualification processes, enlistment reporting, applicant management, d Confidential analysis, and system access

Business Analyst

Confidential

Responsibilities:

• Performed manual and smoke testing
• Provided support for software quality assurance and testing with continuing refactoring of scripts and test cases
• Logged defects, maintained test d Confidential and results, supported identification and debugged of software defects
• Performed system integration, regression, d Confidential base, and black-box testing at various phases of the application
• Worked closely with Developers, Business Analyst, Architects and Project Manager to understand Portal Project
• Utilized ALM Quality Center for requirements management (User Stories)
• Served as a team member in requirements mapping and preparing Requirements Traceability Matrixes
• Performed web-based testing using UFT for checking page contents, broken links, web objects, frames and tables
• Wrote test scenarios, test cases, test plans and test scripts that corresponded with requirements
• Gathered information from stakeholders & respond efficiently to, emerging software as well as web-site related issues
• Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies
• Conducted interviews with key business users to collect information on business processes and user requirements
• Established consistent and streamlined business intelligence results and fix errors/bugs in the black box

Lab Technician-Phlebotomist

Confidential

Responsibilities:

• Developing and determining the best collection methods for specific Confidential ts, such as infants or elderly Confidential ts
• Preparing areas where blood will be drawn, ensuring area is safe and clean after blood is drawn
• Collecting blood samples and labeling the vials with the Confidential ts' names and the dates.
• Ensuring proper packaging and storage for the preservation of blood for donations.
• Keeping your phlebotomy cart or station well-organized and following infection control and sanitation standards.
• Remaining friendly, courteous, and sympathetic and keeping Confidential ts calm during blood collections.
• Preparing and cleaning the laboratory area, maintaining inventory, preparing blood samples for various tests and procedures, and possibly centrifuging blood samples
• Confidential ts and the practice were completely satisfied with my services and work ethics. The Physicians were very happy with my services, receiving overjoyed positive feedback from Confidential ts in daily basis

Human Resources Administrative Assistant

Confidential

Responsibilities:

• Created, organized, updated and maintained personnel files in the Human Resource (HR) D Confidential base
• Performed extensive research to update departmental policies and procedures
• Implemented in-house courses, trained twenty-member office management teams (annually) on interviewing techniques best practices
• Developed new-hire orientation programs that included HR information and company resource
• Evaluated HR profiles of candidates for internal promotions and updated program development files for prevention of occupational illness
• Ensured prevention of labor risks by complying with Safety Psychosocial Ergonomics and Risk and Hygiene regulations
• Designed and implemented HR policies to support the strategic objectives for the current fiscal year
• Administered the following benefits: Medical, Dental, Life, Worker’s Compensation and FMLA
• Taking vitals and documenting results in the Electronic Medical Record (EMR)

Human Resource Management

Confidential, Washington, DC

Responsibilities:

• Responsible for updating job descriptions for Confidential branches across the United States
• Developed job categories, managed HRIS systems and recruitment/staffing for Bolivian and USA applicants
• Conducted pre-selection interviews via telephone, searched for potential candidates, provided administrative support for all HR functions; including filing, general correspondence, meeting support,, orientations and arranged executive travel arrangements
• Attended meetings with Consulate Officers to identify and respond to departmental requirements and communicated with the Director of Human Resources in Bolivia