SUMMARY

• Diverse 3 years of experience in Salesforce.com CRM Platform as Administrator and Developer including Lightning, Apex technologies, Sales Cloud, Service Cloud, Marketing cloud and analysis, design, development, testing, delivery, and production support of application software.
• Certified Salesforce Administrator and Salesforce Platform Developer - I.
• Experience in Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex language and leveraging Force.com Platform.
• Experienced in developing custom applications and solutions using SFDC Force.com Platform using Apex, Visualforce, Force.com IDE, SOSL and SOQL.
• Experienced in SFDCConfigurations/Customizationsas Administrator and Developer.
• Good experience in designing variousJunction Objects, Record Types, Lookup Relationships, Master - Detail RelationshipsandCustom Reportsas per the requirements.
• Experienced in various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class and Visual Force Page.
• Primary level experience in working on web services and giving solutions by SOAP and REST integrations
• Experience in building the custom application using Lightning Components/ Framework.
• Experience in using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.
• Ability to quickly understand, learn and implement the new system design, new technologies, data models and functional components of software system in a professional work environment.

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE

Languages: APEX, Visualforce, JavaScript, SAP ABAP

Tools: & Technologies: Force.com Data Loader, Force.com Platform (Sandbox and Production), SAP CRM, SAP ECC

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin / Developer

Responsibilities:

• Gathered and documented the requirements by interacting with different business teams.
• Developed variousCustom Objects,Tabs,Entity-Relationship data model,validation ruleson the objects and tabs, Components andCustom links.
• Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building withLightning App BuilderandVisualforcewith the new Lightning Design System.
• Developed variousVisualforce pages,Apex Triggersto include extra functionality and wroteApex ClassesandControllerto provide functionality to the Visual pages.
• Worked on integration with a third-party tool called SNAPLOGIC to send data to SAP.
• Worked onJIRAfor the requirements gathering and moving the requirements to various levels once they are being done

Confidential

Salesforce Admin / Developer

Responsibilities:

• Performed the roles of Salesforce.comAdminandDeveloperin the organization.
• Analyzed the business requirements and mapped to Salesforce. Created user Roles and Profiles, security controls and sharing settings.
• Dealing with Customer Acquisition and customer retention and worked with various SFDC implementations covering Sales cloud, Service cloud, Marketing Cloud and Communities.
• As a part of themarketing cloudimplementation worked withemail studioandSocial Studio.
• Involved in data migration fromExceltoSalesforceusingApex Data Loader.
• Developed severalVisualforce pagesto support data collection from practices.
• Worked on SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• DevelopedApex Classes, Visualforce pagesandApex Triggersto develop the custom functionality as per the requirements.
• Implemented the requirements onSalesforce.complatform andForce.com IDE Plug-inusing Eclipse.
• Configured and customized Service Cloud Cases, Assignment rules, Escalation & Auto response rules and Email-to-case in the exchange server
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuringData Loader, uploading data in CSV files into Salesforce.com, checking for the accuracy of the data.
• Worked onApex classes, controllers, controller extensions.
• Implementedmarketing cloud integrationwith service cloud to manage cases.
• Implement Service Cloud to handle internal & external support.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• UsedApex data loaderto Insert, Update, and Import data fromMicrosoft Excelinto Salesforce.com.

Environment: Agile, Salesforce.com platform, Service Cloud, Marketing Cloud, Apex Language, Chatter, Visual Force Pages, Data Loader, Custom Settings, Email Services, Workflow & Approvals, Custom Objects, Sandbox data loading, Apex data loader, Microsoft Excel, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Confidential

SAP ABAP Developer

Responsibilities:

• Attending all the Business Requirement & Solution review calls.
• Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
• Preparation of technical design documents and other required documents. Distribution of work effectively among team.
• Collaborating with other developers to build technical solutions and complete projects to budgetary and quality requirements.
• Involved in Code review, TS design and sending progress updates for the team.
• Ability to understand both Technical and Functional requirements.
• Exposure to complete system software development life cycle and processes.
• Comprehensive problem-solving abilities, self-motivated, excellent communication, willingness to learn and team facilitator.
• Proficient in Object Oriented programming, Data Dictionary, Reports, Interfaces, BADI, BAPI, User Exits, REST services, Adobe Forms, Web dynpro, Implicit and Explicit Enhancements.
• Knowledge on stipulated functional area like SAP SD, SAP FI and SAP MM.
• Trained on ABAP on HANA and Fiori
• Worked on multiple projects end to end in both Waterfall and Agile methodologies.